--- title: "Microsoft Forms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Forms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Forms is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/microsoft-forms-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Microsoft Forms](https://www.softwareadvice.com/polling/microsoft-forms-profile/) / Microsoft Forms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/polling/microsoft-forms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/polling/microsoft-forms-profile/alternatives/) # Microsoft Forms User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 330 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.3/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 198 reviews (60%) - 4 stars: 116 reviews (35%) - 3 stars: 15 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - My experience has been positive for straightforward surveys and internal business use, but I've run into limitations as projects become more sophisticated. - To take surveys, training exams, details of the person, and for all other forms-related needs, we are using Microsoft Forms only, which is very convenient and helpful as well. - I use it for simple form collections because the design is slick, data export was fairly quick and it integrates with Microsoft excel for analysis ### Most mentioned cons - The only issue I had with Microsoft forms is that in a small business it does not hold value for money as the polls are not frequent. - The biggest limitation is the lack of support for more complex calculations, logic, and integrations. - Some customisation options were limited, and advanced features felt basic, which made complex surveys harder to create effectively. ## Microsoft Forms customer reviews Showing reviews 1-25 of 330 (page 1). ### Forms review - Overall rating: 5/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered the experience has been good, it helps to solve a common problem of getting surveys from the people we work aroud and get better answers from the participants. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft forms offesra an easy way to collect data acrros the team, that other wise is unpractical to adquire. It helps to get to more people easily with structures information back. #### Cons It should help and facilitate to add design to the surveys, that part is not easy or customizable for me. that would help to not over load the users with the same formats. --- ### Microsoft Forms Review - Overall rating: 4/5 - Reviewer: Matt W. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Experience overall has been positive, and more than adequately gets the job done, even though there are some areas for possible improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It's very easy to create new forms and to specify the types of questions to be asked. The data presentation is also very powerful. #### Cons The forms features are somewhat simple, so it's a bit difficult to create more advanced custom forms with multiple links and references. Even the "branching" function is a little clunky, but it is still useable. #### Reasons for choosing Microsoft Forms Even though other options were out there, the low cost of Microsoft Forms and its integration with the Microsoft environment were a winner. --- ### Good foundation starter application for forms and surveys - Overall rating: 3/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Forms for years in a range of applications. It can be useful for collection of opinions, preference or qualitative and quantitative data. I would recommend it as a starting point as most people know how to use it. However, it could be better designed with more spirit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Microsoft Forms works well enough to function as a data collection tool and survey use. It is mostly reliable, easy enough to use and they have added some usability features such as duplicating questions and sections to speed up the survey creation process. #### Cons The UI of Microsoft Forms is not the best. It feels a bit dated, boring and clunk at times. There isn’t much joy in using it, and there is not much AI integration to make you think about your audience. Creating a survey is creative, but using Forms doesn’t feel that fun. --- ### Microsoft Forms- Needs a better user experience - Overall rating: 4/5 - Reviewer: Vatsal K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Good product to use for organizations already using the Microsoft ecosystem like Word/Excel/Outlook since it is easy to integrate with them. #### Cons I do not like the user experience of Microsoft Forms. It has a slow and frustrating experience at a lot of times which may discourage users from filling out the forms in its entirety. --- ### Microsoft forms - Overall rating: 4/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It makes gathering information very easy to do. We use it very frequently and have lots of customized fields #### Cons We still haven't figured out how to let people from outside of organization respond to a form. That is the main issue. #### Reasons for switching to Microsoft Forms we liked that this is integrated into the Microsoft ecosystem --- ### Microsoft Forms, what you need at your fingertips! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience had with Microsoft Forms is positive. The value for the money is exceptional, the customer support is helpful, and the overall data collection is exactly what is needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall survey design is professional and functional for any industry that may need to use it. It is very customizable. #### Cons There is nothing that I dislike about Microsoft Forms, it is a very well thought out program that I feel many industries would use. #### Reasons for choosing Microsoft Forms It integrates with our system and makes tracking much easier. --- ### Microsoft Forms - Great when used with Microsoft Lists - Overall rating: 4/5 - Reviewer: Christian O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works the same as all the other form generators in the market. The Microsoft Lists integration is the best feature for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Free (comes with Microsoft subscription. The interface is fairly simple to use. Allows branching logic. It integrates with Microsoft Lists (SharePoint) which is very useful for task management. #### Cons It does not allow branching on multiple-choice questions. Some of the branching features aren't intuitive until you experiment. #### Reasons for choosing Microsoft Forms Microsoft integration and it's free with subscription. #### Reasons for switching to Microsoft Forms Microsoft integration and it's free with subscription. --- ### Microsoft form easy to showcase data - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Ther interface is straightforward to use and adapt to. It's not something that needs to be learned and or trained on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that it can download the data into an Excel sheet to showcase all the numbers. Also, the varieties have a pie chart to show the results visually. From an admin and participant perspective it is a very well-rounded software that doesn't differ too much. The options of question types are not confusing and doesn't clear on to help you what goal you're trying to achieve. I appreciate the existing template that is being offered currently. It's a good range for people to begin with and it showcases that i #### Cons From an admin side: I feel that it would be useful in a technical aspect, to put ideal background wallpaper format size for users to be aware that if it isn't this particular size, the image will be stretched. Because its usually come as a surprise for when users upload their own images. OR to integrat Microsoft designer into Forms. #### Reasons for choosing Microsoft Forms Because my company are Microsoft base, so its easier to store data all within the cloud base and I can easily invite my co-workers on the platform to collaborate. --- ### User-friendly and simple - Overall rating: 5/5 - Reviewer: Amr A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pleasant and easy to use. I use it with my students a lot to get them to sign agreements before they work on their projects and it's very easy for them to complete the form. It's also easy for me to design the surveys or forms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's user friendly and very easy to use. It feels intuitive and doesn't require any experience to use it. I also like the fact that you can make it for people in your organisation only but still have the option to make it anonymous. When the survey isn't anonymous, I like the fact that it tell you that the owner will be able to see the name. #### Cons It's not that I like the least but I'd like to see a slider option for questions like the one in Qualtrics. It would be also useful to be able to collect the responses in SPSS format #### Reasons for switching to Microsoft Forms I found Forms to be very easy to use and it's part of our Office 365 subscription --- ### A marketing managers view of MS Forms - Overall rating: 5/5 - Reviewer: Stuart B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is an easy to use and quick way to gather information in a survey from work colleagues or external agencies. It looks professional and has the capabilities to collect different types of survey information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating a form is easy. With no training or tutorials, it is possible to create a title, questions and types of questions, such as multiple choice, ratings, etc. You can then email a link to the survey from your email account. It even creates a report of the survey which you can download, when complete. #### Cons It is not easy finding when the survey is complete, or progress on how many people have completed the survey, without going into the forms. #### Reasons for switching to Microsoft Forms Forms is easier to use, more intuitive and quicker to build surveys than other platforms. Sending out the survey is easy via a link. The reporting I think is great. Downloadable from anywhere. Looks professional. Not need to copy it into another presentation. --- ### Everything from basic to complex - Overall rating: 5/5 - Reviewer: Takeisha P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I much prefer Microsoft Forms over other forms like surveymonkey. I found it easy to make basic forms and with a little time you can even do more complex forms. We have used it for simple forms like satisfaction surveys to forms used to register for online webinars. It is very versatile. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is very easy to make forms with different options of questions. #### Cons It seems like you have to constantly log in to see the results. As far as I can tell you can't get a regular update sent to you with the results. #### Reasons for switching to Microsoft Forms Not enough options and very hard to tailor it to meet your needs. --- ### Great software - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the experience was beneficial as it helped create quizzes for my children while learning at home being home schooled. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. being able to create simple surveys quizzes and polls and its ease with microsoft excel and teams #### Cons there wasnt much i disliked abt microsoft forms as i benefited every time i used the software. the survey and quiz creation was best. --- ### Microsoft Forms - Easy to Use - Overall rating: 5/5 - Reviewer: Lyn J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft forms was very positive with each poll being easy to implement and easy to collate the data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft Forms is how simple it was to post polls to my team and collate the results. With integration with Microsoft teams this is simple and effective. #### Cons The only issue I had with Microsoft forms is that in a small business it does not hold value for money as the polls are not frequent. --- ### Microsoft Forms is a Free and user-friendly for MS 365 Users. - Overall rating: 5/5 - Reviewer: Jean-Pierre N. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It is a user-friendly platform that works seamlessly with Teams, OneDrive, Excel, and SharePoint for data sharing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Forms are easy to use, and it is free for MS 365 users. I like its integration with MS 365 Apps, such as Teams, SharePoint, Word, and Excel. #### Cons It is limited to advence feature that allow to desing complex projects, and has limited integration wht the no-Microsoft platforms. --- ### MICROSOFT FORMS REVIEW - Overall rating: 5/5 - Reviewer: YURI B. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered THE OVERALL MICROSOFT FORMS EXPERIENCE HAS BEEN GREAT. I ACTUALLY HAVE MOVED INTO USING THIS FROM SURVEY MONKEY. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE PROS OF MICROSOFT FORMS IS THAT IS EASY TO USE AND REALLY GREAT A COOLECTING DATA. I USED IT VARIES TIMES. #### Cons THE CONS OF MICROSOFT FORMS WELL I REALLY HAVEN'T HAD ANY AS OF YET. EVERYTHING SO FAR HAS BEEN GOOD. --- ### Seamless data capture across all projects - Overall rating: 5/5 - Reviewer: Rezaul H. - Verified reviewer: Yes - Industry: Research - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Microsoft Forms has made gathering Client and internal team inputs very easy. Response tracking in real-time allowed me to keep a close engagement and the automatic compilation of the data into Excel allowed easy analysis. #### Cons Sometimes complicated branching logic lacks depth and does not allow the conditional flows of multi-step forms to be very sophisticated. --- ### Microsoft forms ,the new era of change - Overall rating: 5/5 - Reviewer: Samuel A. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very affordable and easier to use.it is also best for online examinations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's easier to use and able to perform multiple tasks like setting up quizzes and other things. #### Cons You can easily loose your progress after a mistake refresh of the site --- ### Great form for productivity - Overall rating: 5/5 - Reviewer: Samuel A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Microsoft forms has being a great tool in achieving my daily goals as a marketer, it's easy to deploy for data collection and easy to manage at the back end, I strongly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's great for non technical user and easy to setup on the go #### Cons It is limited in term of customization using codes and brand materials --- ### Great Microsoft Integration - Overall rating: 5/5 - Reviewer: Chelsea G. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Amazing integration with other Microsoft products which makes it so easy to use internally. I found for surveys, registrations and data collection it was more than enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use interface, great for those using Microsoft products already with seamless integration, really quick to set up. #### Cons Some of the design elements are limited as well as the question types. For those requiring more in depth logic branching you may need something else. --- ### A simple tool to obtain responses fast - Overall rating: 5/5 - Reviewer: Martin H. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The automatic aggregation of results into a format I could filter, sort and analyze came from when I sent out training feedback forms Microsoft Forms. It enabled me without tallying anything manually to follow up on issues. #### Cons Most of the time I need surveys to automatically close at a set time and the only way to do that is manually or some backend workaround. --- ### It's very much straightforward for data collection. - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a good tool for use in regular life to solve several problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very much easy to use with other Microsoft 365 apps. It's also providing realtime data tracking feature which is my favorite. #### Cons Complex form setup is hard here and features are also limited. That's why i feel a bit uncomort using it. --- ### User friendly and straightforward - Overall rating: 4/5 - Reviewer: Emma E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am quite content with using Microsoft Forms. It is straight-forward and always delivers on what I need. It doesn't have all the bells and whistles that other survey platforms may have, but it has what is essential, which is perfect for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Microsoft Forms is very easy to use! I am not the most techy person - so what this offers fits for me perfectly. It's incredibly user friendly and I like how it can export into an excel for ease. #### Cons One con of using Microsoft Forms is the ability to design how the form looks to an exact way we want it. There are many styles to choose from, but it is nearly impossible to make it match my company's brand standards exactly. --- ### A simple product - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It's very good for simple tasks but not for anything business critical #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Forms is quick and simple for users to use #### Cons It's generally only useful for short surveys, it is also not backed up with normal 365 backup systems. --- ### Forms is great for setting up surveys - Overall rating: 5/5 - Reviewer: Netra S. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Microsoft forms is easy to set up a survey and collect responses and also useful to integrate with automation workflows using power automate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Forms can be integrated with power automate to create automation flows .I have integrated it such that form responses are added to the list automatically using power automate. Forms is very well integrated with power automate #### Cons I like forms for all the features it currently has no issues so far --- ### A Great Tool for Quick Surveys - Overall rating: 4/5 - Reviewer: Jerry D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Microsoft Forms has been great. It’s super easy to use, quick to set up surveys or quizzes, and integrates smoothly with other Microsoft tools. While it's not packed with advanced features, it’s perfect for simple forms and data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Microsoft Forms is how easy it is to use. It’s quick to create surveys and quizzes, and the integration with Excel for data analysis is super convenient! #### Cons What I like least about Microsoft Forms is the lack of advanced features, like conditional logic or more design customization. It’s a bit basic if you need more complex options. ## More reviews [Next reviews](https://www.softwareadvice.com/polling/microsoft-forms-profile/reviews/?page=2) --- Microsoft Forms Reviews, Pros and Cons - 2026 Software Advice