Nextiva Surveys Software


 

Nextiva Surveys is an online survey solution designed to help businesses create and share surveys with their audience. Key features include ready-to-use survey templates, response analytics, link sharing and modification, email notifications and more.

Nextiva Surveys allows users to create customizable surveys using a variety of question types and skip logic. Surveys can be used in different ways, such as gathering customer or employee satisfaction levels, conducting market research and collecting feedback from selected audiences.

The solution collects survey results in real time and provides tools to analyze responses and make decisions. Users can generate shareable links for surveys that can be shared with audiences through email or social posts. Surveyors can also apply rule-based conditions to make sure surveys are filled only if the respondent meets certain criteria.

The solution is priced on a monthly basis and the plans vary according to the number of questions in a survey.

 

Nextiva Surveys - Survey creation
 
  • Nextiva Surveys - Survey creation
    Survey creation
Supported Operating System(s):
Web browser (OS agnostic)

109 Reviews of Nextiva Surveys

 

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Software Advice Reviews (41)
More Reviews (68)

Showing 1-20 of 41

Jason from Budget Dry Waterproofing
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

When it comes to your phones, reliability is key

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After 18 months, I still am learning new features. Robust software that isn't the simplest to use but has everything one could want.

Pros

Always up service! We've had some very minor interruptions, but the few we've had always cleared in a few hours. Moved our fax to a VOIP system and compounded our savings. Great app for remote work.

Cons

The interface is much more difficult to use than with some of the other providers we've worked with. A few items require support to make changes on the back end as there are features that local administrators should be able to do. Call reporting is very robust, and a little too robust with a call group (each incoming call shows on EVERY extension that rings, not just the one that answered).

Review Source
 
 

Scott from Web Development
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great Cost Effective VOIP Phone Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The support is great. The online interface is also very user-friendly and allows the provided admin access allows a great level of control!

Cons

Just like any other VOIP solution, being solely reliant upon the internet is always difficult. We do run into the occasional outage.

Review Source
 
 

Donna from HTP Furniture
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Perfect for customer centric businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This tool is really helping us improve our service level with our customer base. We expect to exceed our goals this year as a result, and early signs are positive.

Pros

Nextiva is the ideal system for our business as we’re working on being more and more customer centric. This tool enables us to do that really well, it’s intuitive and unlocks the capability of our team members.

Cons

There is a lot of training and onboarding involved with using this tool. It will take some time to get set up and this can create some chaos. The end result is worth it but it will need some time and attention.

Review Source
 
 

Kellie from Smiles Centers Day
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A smart option for growing businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great service team, excellent product and the installation was a breeze.

Pros

We are a fast growing business so our needs are always changing. Nextiva, has given us a service that will easily grow with us. We knew we needed voip and could not spend a huge amount. Nextiva created a package that fit exactly what we needed at the time, but does still allow for flexibility in the future. It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

Cons

None to date. We have the system that will work for us for the unforeseeable future and at the price we wanted. I’m sure there will be something that comes up in future but we’ve only been live for a few weeks so hard to be specific here.

Review Source
 
 

Jose from Network 365
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is on one console. Simple to use without a lengthy set up. They transition you in with a project manager to ensure proper expectations are met.

Cons

None yet. I have been overall pleased with the service. From onboarding through deployment, the service and follow up has been good.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Future of phones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextiva bypasses typical landlines phones by a long range! Being cloud based makes is extremely simple to take and track calls outside of the office. The mobile app also allows for conference calling and online faxing which again makes out of office business very simple! Another great feature of this software is that is virtually never fails (ex. failed calls, calls disconnected, etc.)

Cons

The main con of Nextiva in my opinion would be the pricing. Depending on the version used the price will vary, but overall i believe it is a bit overpriced. Also depending again on the version used, one of them (Office Pro) does not support the mobile app, making this software pointless for easy out of office use.

Review Source
 
 

Rene from Jacques Financial Group, Inc. DBA Golden Bay Mortgage Group
Specialty: Mortgage
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Deceptive sales practices.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good call quality. Didnt have any issues with the service of the phone. Did its job for a small company, but growing did not provide the same ease of use.

Cons

Outdated phones and limited features.I'm a small business owner. They put you into a contract for 2 years which is no problem other than the best companies don't need long contracts if they have a great service. That's not my issue, the sales representative never once mentioned that there is an automatic renewal for another full 2 years once the initial 2 years is done. Deceptive sales practices without a doubt, and I never would have signed up if this was the case. Great companies/services never try to lock you into contracts without your knowledge. Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them

Review Source
 
 

Jan from Fonality
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Voip phone system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

Cons

Porting of numbers may take some time. Setting up of phone system may take some time so it is good idea to prepare weeks before setup.

Review Source
 
 

Maria from Epsilon
Specialty: Marketing Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Helps measure success rates a lot more efficiently

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

You can track your agents sign in and out and also add unavailable codes to see what is taking them away from them desk. This also allows you to see your staffing needs as well as what your clients are looking for.

Cons

The set up was very difficult, even with an implementation manager. To make changes to the system you have to login to multiple places and making adjustments is quite cumbersome

Review Source
 
 

John from Fish Free Media
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Quality Service for Our Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After much research, we decided to go with Nextixa. The support, and sales team have been nothing short, but professional. We look forward to growng our business communication with Nextiva.

Pros

Nextiva is the perfect fit for our small business. We are using all the features that could enhance our business. Auto-attendant, call groups, call recording, and call extension. These features have eliminated confusion in the office and everyone is on the same page now. I can’t believe how much easier it is for us with a great communication system.

Cons

It took a lot longer for us to setup, but I thought it would be a twenty-four hour proess. I’m at fault.

Review Source
 
 

Graham from Star Trailer Sales
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

This company is responsive and easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I enjoyed the way that the phone system was set up and how it would have worked with our companies needs.

Cons

There was a minor problem up front that was missed by our representative. However that problem was resolved sufficiently.

Review Source
 
 

Kate from TheSiteEdge, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Okay Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Negative service and operations were very straightforward. We didn't really require much interaction with them.

Cons

Negative VOIP services were not competitive (cost-wise) with other options available. The sales representative I spoke with said they'd have their quote to us for the VOIP services within an hour, but I did not receive it until the end of the next day.

Review Source
 
 

Robert from GramNow
Specialty: Marketing Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

VoIP has increased productivity within our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees.
-

Cons

It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.

Review Source
 
 

Jack from DBE
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Nextiva has been a blessing for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great platform that I use on a daily basis. It was one of the best decision that we made regarding our company. What is great about Nextiva is that it keeps on getting better and better. They keep on adding features that make their platform easier to use for our company.

Pros

- Affordable pricing for our small business
- Easy to use and great service for our business
- Ability to do automate our whole business communication

Review Source
 
 

susan from Linkasink
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Top VoIP company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a VoIP company, go to Nextiva! You wont regret it.

Pros

Amazing Customer Service
Top Notch Customer Support
Best Sales Team
Phone systems with no static on the lines
Easy to reach customer support- online chat and by phone
Easy setup and install
They walk you through the process every step of the way
I wish that other companies had the same business ethics and customer support as these guys do.

Review Source
 
 

David from Dutson Law
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Overpriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Features are good, but the system isn't as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

Pros

a lot of features
knowledgable support
they offer a month-to-month term (which I now wish I had done)

Cons

nickel and dime
not helpful or good at resolving issues when trying to cancel.
no service-level agreement for small businesses

Review Source
 
 

Diego from World Wide Realty
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I'm a single user, have only used it a short time, but it's very practical.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've only had this product a short time and I like that it offers 3 numbers for one price... the fact that I can conference with my team in a group chat and share my screen is a really great feature. I have not checked to see if it integrates with my CRM... I'm hoping it does.

Pros

I like that I can have it ring my mobile device if it's unable to be answered from my default location. I like that I can have the calls forwarded right-away too. I have not used the "transfer call" feature, but I like that also. I like that it offers "business hours" of operation to be on or off... have not figured that one out yet.

Cons

It's a bit "busy" when it comes to call routing... not as easy as it appears on the videos. I am an avid BlackBerry user, have been for several years. I don't like that fact that there isn't a web-based app made for devices that aren't iOS or Android.

Review Source
 
 

Miranda from Florida Screen Pros
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We didn't have office phones before. So it's really nice to be able to have multiple line and call forwarding.

Cons

Nextiva did not tell us until we had already subscribed that it potentially wouldn't work the way it is supposed to with our routers because we have comcast. So beware if you have comcast. You may have dropped calls. But I haven't had that issue yet.

Review Source
 
 

Jason from Berrett Tax & Finance, Inc.
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I enjoy using Nextiva VoIP.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Review Source
 
 

Alexandra from Abexxa Biologics
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Awesome! The best experience.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Review Source
 
 
 
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Showing 1-20 of 68


July 2018

July 2018

Nextiva has amazing customer service and offers the best value for the service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva is a great value and they offer tremendous customer support.

Pros

Nextiva's customer service is extraordinary. It is the best thing about the company. When you have a question, need to add/drop services, need to change billing info -- anything --- they are immediately responsive and after years of doing business with Nextiva I think I can safely say that their employees are crazy happy - from tech support to accounting to customer service! I have used several VoIP providers, for onshore and offshore dialing, and Nextiva has the most consistent high quality of calls at the best dollar value. Combined with their service, there is no other company that equals them!

Cons

Nextiva could use an update on their call center user interface. It is outdated but that does not diminish the great features and usability.

Review Source: Capterra
 


July 2018

July 2018

I have used Nextiva's VOIP phone service for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system is extremely flexible and allows me to set up a variable on call schedule after business hours. Their customer service is friendly and their pricing is competitive

Cons

Occasionally the calls have a poor connection and a lot of the functions are unnecessarily complicated to setup. The customer service is nice and patient but they don't always know how to fix a problem and sometimes make it worse or tell you things that are wrong.

Review Source: Capterra
 


June 2018

June 2018

Using Nextiva has been a effective solution for our office needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to have an app for this allows me to receive phone calls on my cell when I'm working away from my desk. In addition to this, the ability to have an easy to use conference line with unique IDs has made call-in meetings efficient and effective.

Cons

The prompts when trying to change your voicemail don't seem intuitive. I think if the language of the prompts was changed it would make all the difference. However, once you do it you will get it.

Review Source: Capterra
 

Kristen from Sunshine ortho

June 2018

June 2018

Phone system in company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes calls easy to access when phone system used in multiple offices with the same number. Phones are simple too.

Cons

Sometimes it's hard getting messages off phones or they are delayed. Setting us voice recording for meetings are a challenge.

Review Source: Capterra
 

AA from HCS
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

I use Nextiva daily and absolutely love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of communication was my favorite. It almost reminded me of AOL instant messenger when I was younger. Love it!

Pros

I love the chat software and how I am able to communicate with my coworkers in other parts of the building.

Cons

I can't say that there is anything I don't like about this program. I have found it to be an excellent tool to use in my role as a receptionist.

Review Source: Capterra
 

Briana from Deason Garner Law Firm

May 2018

May 2018

This software is amazing and time efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves a lot of time and PAPER!

Pros

What I liked most about this product is that everything is digital. To submit a fax you would have to scan it in and then you would get an email saying that it was sent successfully. When we would receive faxes we would also get an email with the fax attached to it. Not only was it super convenient but we didn't have to worry about all the paper faxes we would be receiving.

Cons

There really isn't anything that I didn't like about this software. It was very efficient and saved a lot of time!

Review Source: Capterra
 

Justin from Roof Rx®
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Nextiva is promising yet lacking at the same time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to "click-to-call" via Salesforce and the ability to monitor team member phone activity/availability closely.

Pros

I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.

Cons

I dislike that there is no SMS feature available for texting clientele and the web portal that you must use to login and navigate your "available/unavailable" status throughout the day is quite cumbersome.

Review Source: Capterra
 

Antonio from American Appliance
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent Product with Amazing Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Great support if you have any issues.
- Affordable for our business
- No hardware needed for our phone system
- Easy to add additional lines if you need to

Cons

The online user manual is outdated and need to be replaced with more concrete support answers. It was mess to find a solution to my problem.

Review Source: GetApp
 

Joy from Warmth Company, Inc.

April 2018

April 2018

Nice system with multiple options for different users. Equipments is quality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform. The equipment is easy to use.

Cons

Post purchase your left with equipment, a subscription, and instructions for set up upon the website. No guidance and support is spotty.

Review Source: Capterra
 

Patrick from New Life Tax Resolution

April 2018

April 2018

Nextiva sold us phones and supplies a quality service with customer support that is always available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone. The recommendations for phones was spot on. The service is reliable and the quality of sound it clear. My client never ask about the kind of phone we are using. They can't tell the difference. The billing is always correct and predictable. Never had a billing problem.

Cons

The app is a bit uncomfortable to use. In order to answer the phone I have to press a couple of keys and often the phone rings 3 -5 times before I answer. I prefer our calls answered in 2-3 rings. Now this is only a problem when out of the office and the phones are forwarded.

Review Source: Capterra
 

Adriahnna from Kitchen Restock

April 2018

April 2018

Makes listening to voicemails easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What is convenient about this software is that you are able to check voicemails and dial directly from the desktop app.

Cons

Numbers saved in the address book on desktop do not automatically transfer to the Polycom phone making it somewhat useless.

Review Source: Capterra
 

Daisy from Hire Strategies

March 2018

March 2018

Overall an Okay Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was an okay phone system. The support team, when you spoke to them, were nice and did their best to help.

Cons

It took forever to get a representative on the line. When I cancelled my services, I had to call 4 times AND my card was charged after I told them I did not want to renew again. They said they could not help me about a refund even though they knew I did not want it.

Review Source: Capterra
 

Jeff from Global Search

March 2018

March 2018

Excellent service, low cost, reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've been using Nextiva for business for 2 months. While we have had issues getting set up and learning how to use the system, we've had use customer service frequently. Service has been excellent, reps are knowledeable, no language barrier, patient and happy to help. No major issues.

Cons

Purchased the recommended Polycom phones which have been a nightmare to figure out and mark work. You will have issues setting up but the customer service is there to be used.

Review Source: Capterra
 

Hector from Trolion

March 2018

March 2018

Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the robust features available and the quick customer support. We utilize several different features for our phone lines throughout the office.

Cons

The recent switch to NextOS 3.0 was challenging at first. But we have since figured it out and really appreciate the Customer support team.

Review Source: Capterra
 


March 2018

March 2018

Always reliable since I have had this product/program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love all of the features it has to keep track of everything incoming and outgoing. Simple to use and navigate through.

Review Source: Capterra
 

Maria from Self-employed

March 2018

March 2018

Seamless communication that allows great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Seamless communication with customers and other clients

Pros

With Nextiva, you can enjoy calls through smooth service. With each plan, you can choose what features will satisfy your business needs.

Cons

With premium features, the costs rise up significantly, every business needs to cut down costs and telephone bills have a good chunk to pay for every month. Hoping they would offer discounts to the longer you have been availing their service.

Review Source: Capterra
 


March 2018

March 2018

Good service, setup was a pain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The phones work. This was an issue with Jive, our previous provider. We're able to do complex call routing. Support is solid and helped us get up & running.

Cons

Setup was a big hassle. The web based tools are confusing, and don't show everything the system is capable of. Support is aware of these significant limitations, and they're well versed in getting things done, so don't try doing it yourself like I did. Support also has access to more features than the user is given.

Review Source: Capterra
 

Lori from WAI
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Too many issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The phones sync with Outlook to shows who's calling and can listen to voice mail through Outlook..

Cons

Phones/service are internet based, so when the internet goes down so do the phones. The system and the phones are not user friendly.

Review Source: Capterra
 

James from Original Productions
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Our Phone Issue was fixed in fifteen minutes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Easy to scale if we need more lines for our business
- Platform gives us the ability to change the call-flow in a drag/drop
- Always updated from its' previous versions
- Customer Service is top-notch

Review Source: Capterra
 

Robert from USA InvestCo
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Support from Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Impressed by the knowledge and professionalism of Nextiva support team. Kyle did an amazing job setting up our service in a proper manner. His communication was clear and calm during the whole process. After he worked his magic, our phone system was working. Thank you Kyle and everyone at Nextiva!

Review Source: GetApp
 
 
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