Nextiva Surveys software


123 reviews(4.5/5)
123 reviews(4.5/5)

Nextiva Surveys is an online survey solution designed to help businesses create and share surveys with their audience. Key features include ready-to-use survey templates, response analytics, link sharing and modification, email notifications and more.

Nextiva Surveys allows users to create customizable surveys using a variety of question types and skip logic. Surveys can be used in different ways, such as gathering customer or employee satisfaction levels, conducting market research and collecting feedback from selected audiences.

The solution collects survey results in real time and provides tools to analyze responses and make decisions. Users can generate shareable links for surveys that can be shared with audiences through email or social posts. Surveyors can also apply rule-based conditions to make sure surveys are filled only if the respondent meets certain criteria.

The solution is priced on a monthly basis and the plans vary according to the number of questions in a survey.

Supported Operating System(s):
Web browser (OS agnostic)

123 Reviews of Nextiva Surveys

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  • Kevin from LKM Mowing & Landscaping

    Number of employees: 51-200 employees

    September 2018

    Easy to use VOIP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Their app is easy to use and simple to navigate. Making calls is a breeze and the copy a phone number to call is a nice feature. Customer support is very helpful in showing how to use the app.

    Cons

    Have not used it enough to find a problem with it yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    NextOS = the brain of your business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

    Pros

    NextOS is an amazing system. Combining your CRM, work flows, insights and resource management in one place. We use it every single day and believe it is giving us an advantage over our competitors.

    Cons

    We have been challenged in a number of areas of the business to act on the insights we have gained. In the long term this will result in a beneficial outcome however in the short term it can be quite divisive and this can create some internal tension.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Daniel from The Equipment Place, LLC

    Specialty: Professional Services

    Number of employees: 2-10 employees

    August 2018

    Do Not Do Business With This Terrible Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind. I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values. As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement. It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it. This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know. I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one. I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well.

    Pros

    Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below.

    Cons

    customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Nextiva works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's straight forward and easy to use, and it works well for what we need (coworking space).

    Cons

    Their website seems a little hard to navigate and find answers in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mylene from I.T Experts Philippines

    Specialty: Software / IT

    Number of employees: 11-50 employees

    August 2018

    Cheapest cloud VOIP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Nextiva VoIP is very cheap in consideration with other popular brands in cloud telephony. With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime.

    Cons

    Cloud telephony is internet dependent. Make sure to properly consider your internet connection to fully maximize the solution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Communication is Key

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed. The team has been able to hit the ground running and we’re already seeing loads of positive outcomes. It’s a big turnaround from our old system.

    Pros

    Our team had been struggling with the old system for a while and now we’re with Nextiva we’re really well set up for the coming years. Not only that, we are also saving money!

    Cons

    Our set up was quite a complicated ordeal and it took a while for us to understand and then plan out what we needed. However, the Nextiva team were very helpful and worked through requirements with us so that was amazing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Richard from BL Moving International

    Specialty: Transportation

    Number of employees: 201-500 employees

    August 2018

    VoIP for the future

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us!

    Pros

    Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

    Cons

    Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Live Chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Nextiva team where extremely helpful. We got up and running on the system pretty quickly, they trained the team and now everyone uses it all day long. It’s really reduced the email volume and bottle necks, as well as speed up production times.

    Pros

    An essential tool that makes internal communications easy and fast. Nextiva has created a great live chat product. Our team loves it!

    Cons

    You need to have the team onboard with this. If they’re not interested in using the tool, then it’s a wasted investment. Make sure that the team wants it and will use it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laura from Kelly Cohen Rehab

    Specialty: Healthcare / Medicine

    Number of employees: 11-50 employees

    August 2018

    Great for small and large teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system has allowed us to focus on what we do best, we can service our customers, grow and respond fast without any trouble. It’s been a big improvement on old system.

    Pros

    We have a fast growing team and the Nextiva system has been great for us as it’s allowed us to scale up without interruption. It’s our central hub of information and makes it simple for new employees to get up to speed and start to contribute to the team quickly.

    Cons

    None as far as we’re concerned. It’s a great system. Nextiva’s helpful reps always walk us through the steps to set up using their intuitive software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    We’re growing faster than ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It’s been about growth and maximizing from the beginning for us. Our worst fear is that there is more we could be doing and this tool unlocks those opportunities and delivers those insights to us immediately. Then, the team can action them. It’s fast, and effective. If you need to level up this is the tool that can help.

    Pros

    NextOS has unlocked all of this growth potential and efficiency we didn’t know was possible with our small team. It’s amazing and with the AI and machine learning we are not doing the heavy lifting; they bring insights to us. It’s amazing.

    Cons

    It’s creating work for our team, action items, and not everyone likes this. It’s a game changer which means you need to be able to handle the team members that don’t like change. A change management training module would help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tim from Avaya

    Number of employees: 10,000+ employees

    August 2018

    good Application

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Nextiva is good communication application. It offers plenty of features. It is a popular business phone service provider.

    Cons

    The price is a little high. Sometimes the quality is not so stable. It should be able to provide more features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    July 2018

    Easy to set up and affordable too

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Comprehensive phone system at a tiny price

    Pros

    Call quality, very comprehensive back end that you can work on without customer support, auto attendants, call blocking, call flows and routes, ability to upload own recordings for call menus and announcements.

    Cons

    Lack of integration with products, need to be able to have incoming calls run a caller ID check on my database and also whitepages so I have more information when calls come in. Zero integration support.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nahomie from Assisting Hands

    Specialty: Healthcare / Medicine

    Number of employees: 2-10 employees

    July 2018

    Good service

    Ease-of-use
    Functionality
    Quality
    Support

    The customer service people do try to be helpful.

    Pros

    Likw the fax through email without needing a fax machine, makes things so much simpler and easy to access. And the phones work.

    Cons

    Because the faxes are through email sometimes not everything that is sent is received. Shared line issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lindsay from Mosquito Joe of Naples

    Number of employees: 2-10 employees

    July 2018

    Overall a good program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking our different marketing numbers and call volume

    Pros

    It provides a lot of call information and options to classify calls to several numbers. Allows us to keep track of different marking numbers.

    Cons

    Almost too much information at times as it is not the easiest to navigate to certain needs. Setting up the reports is difficult sometimes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Nextiva has amazing customer service and offers the best value for the service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nextiva is a great value and they offer tremendous customer support.

    Pros

    Nextiva's customer service is extraordinary. It is the best thing about the company. When you have a question, need to add/drop services, need to change billing info -- anything --- they are immediately responsive and after years of doing business with Nextiva I think I can safely say that their employees are crazy happy - from tech support to accounting to customer service! I have used several VoIP providers, for onshore and offshore dialing, and Nextiva has the most consistent high quality of calls at the best dollar value. Combined with their service, there is no other company that equals them!

    Cons

    Nextiva could use an update on their call center user interface. It is outdated but that does not diminish the great features and usability.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    I have used Nextiva's VOIP phone service for my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is extremely flexible and allows me to set up a variable on call schedule after business hours. Their customer service is friendly and their pricing is competitive

    Cons

    Occasionally the calls have a poor connection and a lot of the functions are unnecessarily complicated to setup. The customer service is nice and patient but they don't always know how to fix a problem and sometimes make it worse or tell you things that are wrong.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    June 2018

    Using Nextiva has been a effective solution for our office needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to have an app for this allows me to receive phone calls on my cell when I'm working away from my desk. In addition to this, the ability to have an easy to use conference line with unique IDs has made call-in meetings efficient and effective.

    Cons

    The prompts when trying to change your voicemail don't seem intuitive. I think if the language of the prompts was changed it would make all the difference. However, once you do it you will get it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jason from Budget Dry Waterproofing

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    When it comes to your phones, reliability is key

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After 18 months, I still am learning new features. Robust software that isn't the simplest to use but has everything one could want.

    Pros

    Always up service! We've had some very minor interruptions, but the few we've had always cleared in a few hours. Moved our fax to a VOIP system and compounded our savings. Great app for remote work.

    Cons

    The interface is much more difficult to use than with some of the other providers we've worked with. A few items require support to make changes on the back end as there are features that local administrators should be able to do. Call reporting is very robust, and a little too robust with a call group (each incoming call shows on EVERY extension that rings, not just the one that answered).

    This review was submitted organically. No incentive was offered
    Review Source
  • Kristen from Sunshine ortho

    June 2018

    Phone system in company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes calls easy to access when phone system used in multiple offices with the same number. Phones are simple too.

    Cons

    Sometimes it's hard getting messages off phones or they are delayed. Setting us voice recording for meetings are a challenge.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Scott from Web Development

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    Great Cost Effective VOIP Phone Solution!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support is great. The online interface is also very user-friendly and allows the provided admin access allows a great level of control!

    Cons

    Just like any other VOIP solution, being solely reliant upon the internet is always difficult. We do run into the occasional outage.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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