Ratings & Reviews

Overall Rating

4.41 / 5 (225)

4.52 / 5 (266)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 18, 2020

February 20, 2020

Pros/Cons

  • Pros

  • They did and do exactly what they said they would, in the amount of time that they said they would do it and there were no hidden fees. The service is great. The quality rocks!

  • Mobile app is easy to navigate, never gives me any trouble.

  • Cons

  • Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

  • There are cheaper chat tools in the market but we prefer to use a higher quality service to ensure the best experience for our customers. It’s just better for everyone that way.

  • Pros

  • Super easy to use and navigate. Love the design features.

  • Lots of features, Customizable, Great support.

  • Cons

  • The price isn't that cheap, that's the only complaint I have, but it's a great tool overall.

  • Minor cons: - data prepopulation is somewhat limited in rows - interface should be a little lighter and faster - reporting has some customization but could be better

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots