Ratings & Reviews

Overall Rating

4.74 / 5 (262)

4.28 / 5 (135)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

May 19, 2020

April 14, 2020

Pros/Cons

  • Pros

  • Love that its super easy to use, possibilities are endless!

  • It is user friendly, very quick and painless. It looks good and does the job without issues. I wuld definitely suggest it to other offices.

  • Cons

  • I don't really like its NPS software, I think it can be improved like Delighted where we can do timely send outs for the surveys

  • As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

  • Pros

  • The interface is easy to use and it makes it very easy!

  • It is fairly easy to use and the reporting features are nice to have.

  • Cons

  • Although the filtering is a great feature I use all the time, I don't like how you have to select all when you want to switch from one location to another.

  • The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots