Ratings & Reviews

Overall Rating

4.74 / 5 (262)

4.46 / 5 (146)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 19, 2020

June 3, 2020

Pros/Cons

  • Pros

  • Love that its super easy to use, possibilities are endless!

  • It is user friendly, very quick and painless. It looks good and does the job without issues. I wuld definitely suggest it to other offices.

  • Cons

  • I don't really like its NPS software, I think it can be improved like Delighted where we can do timely send outs for the surveys

  • As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time.

  • Pros

  • It was great for me to know what our customers think about us. A great way to add some post sale assistence.

  • Easy to use, great technical support, various types of questions enable user to make really relevant questionnaire.

  • Cons

  • It is only a pity that the possibilities (eg to export results) in the free version are rather limited. The premium services are not cheap and can only be purchased annually.

  • One of the drawbacks of Survio is that it is not possible to edit the size of columns in question types and it is not possible to change the font size.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots