Qualtrics Research Core vs SurveyMonkey

Qualtrics Research Core has 332 reviews and a rating of 4.77 / 5 vs SurveyMonkey which has 7396 reviews and a rating of 4.58 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.77 / 5 (332)

4.58 / 5 (7,396)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 14, 2020

October 30, 2020

Pros/Cons

  • Pros

  • Qualtrics has a very clean interface. It is easy to use and understand. It's a consistent product that I rarely have problems with.

  • Ease of use, Great Help / Knowledge Base information.

  • Cons

  • Sometimes there are too many features and it can be overwhelming. Once you get to know the software more, however, it's more natural.

  • Customer service has been fine to deal with but they are a bit slower than I'd like to respond to queries. Pricing can occasionally wander a little more than would be expected.

  • Pros

  • Easy to setup and customize. Nothing flashy here, but also not expensive. You know what you are paying for. This can help you get results quickly.

  • Super simple and easy to use Very user friendly

  • Cons

  • Worked well with Constant and Contact and NEON CRM but we did not find it as adaptable/integrateable with MS Access.

  • It can be difficult at the beginning to handle all the raw data, once you get a hang of it you will find how useful is all the information.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux