QuestionPro
About QuestionPro
Awards and Recognition
QuestionPro Pricing
Essentials: Free for life, never expires! Advanced: $99 per month Team: Contact us Academic: Contact us Non-profit organizations: Contact us
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for QuestionPro
1 - 5 of 440 Reviews
Catriona
2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed January 2024
Great small business solution
Mark
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Powerful survey software
It has been great. They do make you jump through a couple hoops each year but, in the grand scheme of things, very minimal.
PROSQuestionPro is great software for what we need. We initially got it because we wanted something that could run offline and on tablets and then be synced at a later time. We ended up not using that use case but have continued to use it for our intake form. It is great because it is very easy to customize question and add and format as necessary. It is a little bit of overkill for what we need but we'll take it. Since we're a non-profit, they offer a price that cannot be beat (FREE - with a little work). There are a lot of great software products that we could use but don't because they cost a lot and we don't have the manpower to properly utilize them. QuestionPro realizes this and provides non-profits their software for free (like Google does). Truly trying to help the charitable community!
CONSFor what we use it for, there is nothing that I really dislike. I would say it may be a little complicated for our needs. It is also a little industrial as opposed to some other solutions that are more consumer centric. But those a far outweighed by the features and value of the product.
Reason for choosing QuestionPro
The features, the price for non-profits
Reasons for switching to QuestionPro
Google Forms was solely and online solution and we needed offline functionality.
Eric
Accounting, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great solution for a volunteer-led organization.
Using QuestionPro saves us money over using more expensive event management tools. We use meeting registration surveys for our event registrations. We can then use the data responses to export attendee lists to create name tags with mailmerge in Word. We then can follow-up with post-event surveys, as well as annual planning surveys to help us plan our programs.
PROSI like how QuestionPro allows you to customize its forms and surveys. Our volunteer-led professional organization uses it for meeting registrations and post-event surveys. It allows us to include our logo, and with the skip-logic, we can customize a registration form based on how people answer, so members can enter their member number and non-members won't see that option. We can also customize what happens when the form is complete, such as sending people to our PayPal page to pay for their meeting registration. While it's not integrated with PayPal, it may appear that way to our users so we can collect payment right after they register for an event. QuestionPro support has also been extremely helpful and responds quickly to questions on our account.
CONSWhile QuestionPro is not a comprehensive solution to event management (and doesn't claim to be), the product works well for our organization. It took a little getting used to with all the functions and options available, but not much to complain about overall.
Reasons for switching to QuestionPro
We were finding that links to Google were being blocked by many companies IT departments. QuestionPro helped to solve that problem.
Jason
Health, Wellness and Fitness, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
QuestionPro - We Can't Do Without It
Very positive, very responsive. We love the customization.
PROSWe rely heavily on feedback from our clients. QuestionPro is an indispensable tool for us to use to know how to modify and refine what we offer.
CONSNo cons for us. We really have no dissatisfactions with it at all.
Reason for choosing QuestionPro
Best product for the price and reliability
Anna
Cosmetics, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2021
I put it shorty - a DISASTER. Very low efficiency, very low reliability, many bugs.
Very bad. I compare it with Qualtrics that I was using for 8 years and I can definitely tell it's way below when it comes to reliability, overall efficiency and user experience. Whenever I try to work on QuestionPro, I never know if I'm able to login, if the system doesn't crash or if respondents are able to fill in the study. I submit requests to client support at least a couple of times per month.
PROSNothing - while the product has a lot of potential (I can see lots of smart solutions and ideas), the low stability, low efficiency, and countless bugs kill it all.
CONSVery low efficiency, very low reliability, many bugs. I've been using QuestionPro for 9 months now and I can count many issues: not possible to login, not possible to upload databases, bugs not allowing respondents to close the study, the system does not allow to perform multiple tasks at once. I could count more and more... Definitely, it is not a system for professionals.
Reason for choosing QuestionPro
Possibility to integrate old Qualtrics studies.
Reasons for switching to QuestionPro
Qualtrics increased its price while removing certain functionalities that I needed.