--- title: "Toluna Start Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Toluna Start. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Toluna Start is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/quicksurveys-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Toluna Start](https://www.softwareadvice.com/survey/quicksurveys-profile/) / Toluna Start Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/survey/quicksurveys-profile/) Reviews [Alternatives](https://www.softwareadvice.com/survey/quicksurveys-profile/alternatives/) # Toluna Start User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 82 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 45 reviews (55%) - 4 stars: 21 reviews (26%) - 3 stars: 10 reviews (12%) - 2 stars: 3 reviews (4%) - 1 star: 3 reviews (4%) ### Most mentioned pros - Through this software, it helps much in improving products and services of companies that are selling worldwide. - I find it very comprehensive site as for me. - quick surveys is useful for quick and easy surveys that you can get out into field that day if wanted. ### Most mentioned cons - The system is a little glitchy at times and that causes some issues. ## Toluna Start customer reviews Showing reviews 1-25 of 82 (page 1). ### Quick Surveys Review - Overall rating: 5/5 - Reviewer: Genevieve B. - Verified reviewer: Yes - Industry: Publishing - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the company and the software met and exceeded our needs/expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I've had the opportunity to work with Toluna a few times over the past years and it's always been a pleasure. The Quick Surveys platform is easy to use the the value for the money is terrific! #### Cons Sometimes we are looking for a more complicated survey functionality and we have had to do some creative work-arounds. --- ### A long time survey addict! - Overall rating: 4/5 - Reviewer: Brenda D. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall these are good surveys and rank high among the many I have used. There seems to be a good deal of effort put in to designing them. Rewards are satisfactory and the opportunity to voice my opinion about products is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I have been doing surveys for years. I do them almost nightly in my free time. I love having my voice count and receiving rewards along the way. QuickSurveys is one of the most well known and commonly seen surveys in the field. I am familiar with it through Toluna as well as some other sites that it appears on. If I am not mistaken I believe they have appeared on Quickthoughts and opinionoutpost as well as others. If I had to only point out the positives I would say that it gives detailed questions, uses visuals on occasion and appears to do a good job filtering out people who do not meet the needed customer demographic. The survey gives you the opportunity to give real answers that can impact products in every consumer area such as shampoo, video gaming and vehicles. I trust the name when it appears because it is widely used and I have been doing surveys for a long time. I became very familiar with different companies. #### Cons I do have a couple of complaints. I do find some of the surveys to be very long compared to their counterparts. On several occasions I felt like I was halfway done with a survey only for it to go back to the home page and inform me there were enough participants already or that I did not qualify. I feel this should be determined very quickly so I am not wasting time on a survey I will not be given the chance to complete. I also have received an error message after completing the survey a couple of times resulting in a loss of the promised reward. Aside from these couple of occasional issues I have been satisfied --- ### Sorry, this survey is not a match - Overall rating: 3/5 - Reviewer: Jason L. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I haven’t been able to get on a positive streak of selection and completion as a user. As a client I would have to say its very useful as the filters are extreme. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The software is easy to use. The layout is simple. It definitely isn’t loaded with options or information to overwhelm a new user. I like the simple blue and white colors. The email communication is professional. I get a lot of emails and a lot of garbage but scrolling /opening through quickly I can distinguish a legitimate company. Signing up and first impression I would give an 8. #### Cons It asks questions multiple times and I understand the bot security but it doesn’t seem to compile the information to use it efficiently. I selected around 10-15 surveys to take and partially completed most of them but was only able to fully complete a few. It says its asking some questions to find a survey thats a good match for you but they are the same questions. It would seem the software would have been able to compile this information to complete a user profile and have these surveys that are a good match already filtered and ready on the users app. Its very discouraging to keep answering questions and then having to keep starting over especially with the same questions. The last survey I completed was all over the place. From appliances to the corona virus it felt like it was trying to find a way to say this one is not a match either. After I completed the survey it took me back to the survey page and my points didn’t reflect the completion. There wasn’t a landing page to say something like completed, points acquired, when they will be credited, a survey score or any type of useful information. Also I couldn’t find a link that had anything to say about it. I am hoping that the redundancy of the questions is to scale users for quality and the user experience improves. I’m sure if I looked hard enough I could find the answers to any questions I have but overall beginners experience I would have to score a 6. --- ### Assessment forms - Overall rating: 5/5 - Reviewer: Jully E. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Challenging, so far I haven't claimed any rewards, but I'm excited and interested in the benefits offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Rewards offered, such as earnings in dollars or gift cards #### Cons If you are not very persistent and carry out a lot of indications, the gain can be something in the long term --- ### User Friendly Program - Overall rating: 4/5 - Reviewer: floremie e. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over all experienced with this features it was wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The most impactful features that I had experienced with this software it is very easy to use and you can manage easily your business. #### Cons I think the features that this software need to improve is their login issue. By the time your going to redeemed your points they asking an update your profile. --- ### A good base idea but needs some work - Overall rating: 3/5 - Reviewer: Beejan M. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 2/5 #### Pros It is easy to program questions and the reporting has good features. #### Cons The platform is very slow and freezes. There seems to be a lack of panel availability and it is inconsistent over time. #### Vendor response Hi Beejan, We appreciate your feedback. We are happy to hear that you find the programming and reporting capabilities of the platform to be intuitive and easy to use. As for the sampling component, when we are not feasible to fulfill narrow targets, or very low incidence respondent segments with Toluna's panel, we are able to link your study to other respondent providers and achieve the specific respondent targeting goal. The more complex the target, the longer this can take. As our own panel is continuously growing (global membership of 21 million as of this writing), we expect feasibility to increase and days in field to decrease. We are happy to report that most general population surveys field very quickly, typically within 8 hours in most markets. Thank you again for your partnership and please reach out to your sales rep to further discuss how we can serve you in the future. Replied November 2018 --- ### Toluna United Community - Overall rating: 4/5 - Reviewer: Nedys M. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In general, the results have been positive, I have had the opportunity to redeem several times by PayPal without any inconvenience. The community is very nice, there is a lot of interaction and respect for each other's opinions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives you the opportunity to collect points through surveys, games, and discussions with the Toluna community which you can exchange for cash or gift vouchers. #### Cons When you take some surveys you are immediately disqualified or even worse when you have already invested a lot of time, you are removed from the survey. --- ### Great for quick questions, not for more complex surveys - Overall rating: 3/5 - Reviewer: LINDA H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, mostly positive (the team is A+) but my concerns about panel integrity and the cost of screening out 80% of participants adds cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Speed of responses from panel - within hours or days. #### Cons I'm worried quite frankly on the participants - a lot of seniors are in the panel and dominate early responses so I had to cut them from participating in a recent survey. In open ends, there are some folks clearly only in the study for the points/rewards or whatever the participation award. As stated earlier, this is not for complex surveys where you need good cross tabs (finding errors in the way you calculate the results of cross tabs meant I had to redo all the math). The back end work is exhausting as well due to all the self service work you have to do on the platform. #### Vendor response Thank you so much for your valuable feedback! At Toluna, we have a team dedicated to panel health for continual growth and quality assurance. In addition, our panel members double opt-in to join the Toluna Community of Influencers. To assist with a lower percentage of seniors participating in your studies, you can adjust your quotas on the target page, which will balance the ages spread. We'd be happy to provide additional Toluna Analytics training. Please reach out to our Customer Success team at your convenience. Replied December 2019 --- ### Both turnkey and flexible - great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we conducted a survey and found that Toluna with QuickSurveys was our best choice. The price was very reasonable, the support was great and the key piece - the survey results and reporting/cutting/filtering of the data, was above expectations. Would recommend and definitely use them again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros reporting depth and flexibility easy to learn easy to use #### Cons nothing - I can't recall running into any issues whatsoever --- ### User friendly survey results - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to understand and read data, which is really helpful for someone who isn’t proficient in the field #### Cons I don’t have any cons, I thought it was a great platform --- ### Honte totale : tolunstart sont des voleurs ! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Judiciary - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Aucun : ce sont des voleurs. Malgré deux participations et réclamations je n'ai jamais reçu mes récompenses ! Honte totale #### Cons J'ai participé à deux études à tolunstar. La première sur une étude de déodorant et une autre sur une étude générale. Je n'ai jamais reçu la récompense promise. Malgré des réclamations, ils m'affirment non sans tort qu'ils m'ont versé cette récompense. Evidemment sans me le prouver. C'est une honte. --- ### Plataforma útil para realizar encuestas en línea - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Lo más destacado positivamente de Toluna es su facilidad de uso, la variedad de temas que ofrece en sus encuestas, la posibilidad de obtener recompensas por participar en ellas, su comunidad en línea para interactuar con otros usuarios, y la personalización que permite en las encuestas para satisfacer necesidades específicas #### Cons En resumen, aunque Toluna es una plataforma útil para realizar encuestas en línea, en mi caso encuentro limitaciones en la personalización, frecuencia y calidad de las encuestas: a veces pasan meses y no recibo una sola encuesta y cuando si la recibo me descalifican casi de inmediato, y las recompensas son inalcanzables --- ### Miglior software del suo genere - Overall rating: 4/5 - Reviewer: Felice D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Toluna è il miglior software per la gestione delle analisi di mercato.Nel settore alimentare, in un comparto dinamico come quello in cui lavoriamo, è fondamentale essere sempre aggiornati sulle preferenze dei consumatori e su quella che possiamo definire customer awareness.In tal senso, Toluna è di grande aiuto. #### Cons Sicuramente le analisi non sono a bassi costi, forse si potrebbe lavorare su pacchetti di ricerche in modo da abbassare il costo medio per analisi di mercato. --- ### Toluna Start - Overall rating: 5/5 - Reviewer: Elisa C. - Verified reviewer: Yes - Industry: Program Development - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Minha experiência é muito boa. já ganhei uma graninha com esta ferramenta. Recomendo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tem sempre pesquisas disponíveis e relevantes para os usuários. Também é uma ótima opção que se ganhar uma renda extra que a funcionalidade oferece. #### Cons Somente a pontuação é um pouco baixa, demorando assim juntar o mínimo de retirada. #### Reasons for switching to Toluna Start Porque não estava conseguindo me classificar mais com frequência nas pesquisas para realização. --- ### Toluna sondaggi - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Fantastica la consiglio , facile da usare #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ho provato Toluna per i sondaggi , mi trovo molto bene . Ci sono almeno 2/3 sondaggi al giorno e riesci ad accomulare punti per riscattare dei buoni . #### Cons Ci sono stati dei giorni dove non riuscivo a collegarmi --- ### A mio avviso il migliore software nel suo genere - Overall rating: 5/5 - Reviewer: Patrick S. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Immediatezza, sondaggi su misura per te e sempre divertenti.Si è sempre motivati ad utilizzarlo grazie alle fantastiche ricompense. #### Cons Mi è capitato due volte di essere escluso da un sondaggio a metà risposte già compilate,perdendo tempo e punti.Ma in generale è sempre ottimo. --- ### Pharma perspective - Overall rating: 4/5 - Reviewer: Don K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It fits the niche for when you need quick insights without the cost and time of doing a full market research project. Reasonable functionality for the price, and good customer service. fast and inexpensive. #### Cons no real complaints. It would be nice to get fancier ways to package the output data, but that is more a nice to have. --- ### Toluna Review - Overall rating: 5/5 - Reviewer: Holly L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used other for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service was fantastic! Rep was great to work with. We were trying to understand which artwork and items were preferred by Costco members. The data helped direct the customer and give them more assurance with their choice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really liked the user interface as results were coming in. The pie charts were easy to use and interact with. I was addicted to refreshing the software to get results! #### Cons After the survey was completed, the user interface was a little less intuitive. For my study, a keeping the same pie chart format for all questions would have been a great value add. Exporting data to excel was easy to make my own, but it would be great to have more prepopulated chart options. --- ### Good Product - Overall rating: 4/5 - Reviewer: John P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a straight forward process #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Fairly easy to navigate strong customer service Good ability to survey panels #### Cons Some times it can be a little buggy when trying to extract certain data points #### Reasons for switching to Toluna Start recommendation from a collegue --- ### Review of QuickSurveys - Overall rating: 5/5 - Reviewer: Scott R. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is easy to use...very point and click friendly. #### Cons This isn't a knock on the software, per se but I'm busy and so often times I only go into the platform to take a quick look at something (vs. being a power user) --- ### Quick turnaround - Overall rating: 4/5 - Reviewer: Rachna M. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Quick turnaround, DIY, Being able to get pricing in advance #### Cons The interface isn't always ideal. I don't like that we can't see all the piping and filters without going to the survey logic page. Also, there is no customer support on weekends. --- ### Couldn't be faster - Overall rating: 5/5 - Reviewer: Debbie F. - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used other for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I needed to narrow down response options on a question before fielding in a larger, more expensive survey. QuickSurveys allowed me to test the response options that I'd brainstormed with a larger, unbiased sample population and gather new ideas for response options I hadn't thought of. Great crowdsourcing tool! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The speed Question flexibility Instant access to data Ease of recruiting Real-time dashboard that shows data coming in #### Cons What's not to like? I'm really trying to think of something but can't. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Allison S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros QuickSurveys was super easy to use and delivered results in a timely manor, which is very important in a fast moving industry like PR. #### Cons I did not have a bad experience with this software. --- ### New User to Quant - Overall rating: 5/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros real-time data analytics and flexibility of creating sub-populations and checking significance #### Cons The meaning of all of the different tools --- ### Largest doesn't always mean the best - Overall rating: 4/5 - Reviewer: Ryan K. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used other for free trial - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Solid tool for the money paid, but best for simple surveys #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great reporting tools that allow easy sharing. Overall it's a strong solution, but struggles with more complicated surveys #### Cons Struggles with more complicated surveys; difficulty with tabbed questionnaires ## More reviews [Next reviews](https://www.softwareadvice.com/survey/quicksurveys-profile/reviews/?page=2) --- Toluna Start Reviews, Pros and Cons - 2026 Software Advice