When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management.

They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them.

Everything is available at your finger tips. Product quality at a very competitive cost.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing.

Our account manager is super responsive and always pleasant.

No drop off data when a customer uses a survey. No reporting on Surveys when individual surveys.

It's very user friendly for both myself and my clients. Asking for a review whether via iPhone or PC is VERY easy and user friendly.

Our account managers are fantastic. Very good at communicating promptly.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

This is a great product with good management and customer support when it comes to following up with reviews.

The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive.

Overall experience is above average in regards to recommending to others, as well as the ability for Reputation.com to satisfy our business needs. No major issues, and the support team is great.

The only good thing about this company's product is it's ease of use. Unfortunately the data you have to use is inaccurate.

The best thing about this software would have to be that you can communicate with other businesses which sold me right away.

Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community.

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week.

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.

I love how all review sites are in one place. The survey builder is easy to use and pretty flexible.

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

Ease of use and sentiment analysis to help interpret qualitative feedback.

When the time is up, I dd not know what to expect next. Then suddenly my survey dissapeard which frightened me at first but then I contacted the customer service who explained it.

Good features, great when integrated with other Zoho Apps such as CRM.

We are excited that it integrates with Zoho CRM. There are many great question types to choose from.

The ease of creating survey was good. Response summary is good.

I like the customization ability of the questions. I also like the admin pages that give great information on responses.

I used to be prepared to see bits of knowledge to help me change my strategies and better objective my crowd. I additionally valued the robotized messages.

Thanks to the colleagues of HR, we enjoy this excellent tool for the valuation of our work.

Zoho is a great tool for customer service businesses.

I loved how easy it was to set  up the survey and customize it for my meeting. The data visualization tools are incredibly helpful.

Some missing features such as ID/Password lookup is missing, which is a special requirement that we have but we did not found in this product.

Templates are good and easy to use. Served the purpose intended in getting customer details.

The robust and easy to use integration that this app has with Zoho CRM and Zoho Campaigns saves me a lot of time avoiding me to export and import information from one to another app.

Particularly inside the end when the review is finished, it goes into a connect to make your own overview and is tastefully disappointing.

Simple interface and easy to use features makes it very unique. Customer support is also very good.

There was a login problem, but it was fixed. Sometimes limited in choice for my specific survey.

I found Zoho survey pretty good value for money and easy to use. I like the integration with Zoho CRM.

Zoho was very easy to use and was easy to share. The capability to export to Excel is great and the software itself offers a lot of great graphics of the data.

My experience is positive with Zoho Survey. I feel it's incredible to encourage the assessments of shoppers and direct to utilize.

Excellent customer service and a very good product.

Ease of use, options to customize with different themes and include important branding items (like company logo!) at no additional cost, unlike some others I've tried.

I have only used it with the free trial and I would say so far so good.

In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use.

The best thing about this software is its ease of use.

Great and cost effective alternative to other more expensive survey solutions.

It was very easy to create and use the survey. My client was happy with the way it looked as well.

The output into Google sheets from my matrix survey were a bit confusing at first.

I usually love Zoho's products. Even if I don't like this, I think it is over all user friendly and customer support is always pretty fast.

I liked the features, which are good, user friendly and easy to use.

I was long looking for an alternative, after a competitive provider (with a great ape in its name) bought and up-priced the survey I had used.

The basic subscription package is limited to ten survey questions so this works only if you're developing and sending out short surveys.

Good customer support: Zoho Survey offers good customer support, including a helpful knowledge base and responsive customer service.

We have hard time in following up the campaigns with this tool because it requires a continuous follow up.

We can obtain feedback from our clients through the creation of a simple Zoho Survey, which in turn helps us improve our services.

I like how with Zoho survey you can start with a good looking template and make easy adjustments to make your survey look better and have the questions you're wanting to ask.

US Dollar

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. 


Professionals can utilize Reputation.com to quickly create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.


Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.



LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Multi-Channel Management

Text Analysis

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Automated Publishing

Collaboration Tools

Social Performance Management

Data Import/Export

Multi-Location

Customer Experience Management

Content Management

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Visual Analytics

Review Monitoring

Activity Dashboard

Reporting & Statistics

Data Visualization

Reputation Management

Customizable Templates

Response Management

Dashboard

Real Time Reporting

Customer Engagement

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Post Scheduling

Data Analysis Tools

Negative Feedback Management

Third-Party Integrations

Survey Builder

Campaign Management

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Ratings/Reviews

Social Listening

Review Notification

Natural Language Processing

Data Management

Commenting/Notes

Customizable Reports

Multi-Channel Campaigns

SMS Messaging

Template Management

Real Time Data

Real-Time Notifications

AI/Machine Learning

Customizable Branding

Social Sharing

Review Request

Widgets

Search/Filter

Review Sharing

Activity Tracking

SEO Management

Communication Management

Social Media Integration

Multi-Language

Optical Character Recognition

Audience Analytics

Multi-Account Management

Approval Process Control

Multi-Campaign

Calendar Management

Content Publishing Options

Content Discovery

Filtering

Role-Based Permissions

Workflow Management

Alerts/Notifications

Image Library

Keyword Tracking

Audience Engagement

Campaign Analytics

Drag & Drop

Social Promotion

Tagging

Competitor Monitoring

Keyword Filtering

@mentions

Hashtag Tracking

Web browser (OS agnostic)

Contact Reputation.com for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

51-200

201-500

501-1000

1000+

Reputation

Videos

Zoho Survey is a cloud-based 360-degree feedback surveying solution that caters to small, midsize and large organizations. The solution offers templates and a library of questions to create custom surveys. Survey creators can also customize themes to match their branding. It also offers multilingual support.


Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self and cumulative rating given by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.


The security features of the solution include video monitoring, controlled entrance, biometric and two-factor authentication, IDS/IPS screening and bullet resistant walls for server locations.


Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode.


Support is offered via phone and email.



Site Intercept Survey

Presentation Tools

Skip Logic

URL Customization

Customer Segmentation

Customizable Fields

Randomization

Email Distribution

Email Marketing

Statistical Analysis

Question Piping

Question Library

Question Branching

Email Reminders

Email Management

Response Validation

Response Quotas

Customizable Questions

Reminders

Live Results Sharing

Multiple Question Types

Online Polling

Support Audio/Images/Video

Panel Management

Q&A Management

SSL Security

Conditional Logic

Survey Sample Management

NPS Survey Structure

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey.
Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting.
Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration. 
Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Reputation vs Zoho Survey

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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