--- title: "Signpost Software Reviews, Demo & Pricing - 2026" description: "Review of Signpost Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/survey/signpost-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Signpost Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/survey/signpost-profile/alternatives/) # Signpost Review From $99/month 1 plan Wondering if Signpost is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Signpost 4.1 [(57)](https://www.softwareadvice.com/survey/signpost-profile/#reviews) Pricing Starting at $99.00 per user per month ### About Signpost Signpost is a customer communication and lead management platform built for small and local service businesses, including home services, legal, and healthcare providers. The software is cloud-based, making it accessible from any device with an internet connection. Signpost helps businesses capture and respond to leads, automate follow-up messages, collect customer reviews, and manage contacts from a single dashboard. Automated messaging keeps customers informed after inquiries or appointments, reducing the need for manual outreach. The reviews feature helps businesses gather feedback and improve their online reputation over time. Signpost suits small businesses looking to manage customer relationships without dedicated marketing staff. Support is available via phone, email, and live chat, along with an online knowledge base for self-service help. Do you work for Signpost? [Manage this product listing](https://www.g2.com/products/signpost/claim_requests/new?auto=true) Wondering if Signpost is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## Signpost User Interface ## Popular Signpost Alternatives Main Product Signpost 4.1 [(57)](https://www.softwareadvice.com/survey/signpost-profile/#reviews) Ratings Breakdown - 4.30Ease of use - 3.79Value for money - 4.14Customer support - 3.98Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [monday AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6123)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Omnisend](https://www.softwareadvice.com/marketing/omnisend-profile/) 4.7 [(837)](https://www.softwareadvice.com/marketing/omnisend-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.50Value for money - 4.65Customer support - 4.50Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [Creatio AI CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) 4.7 [(151)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.64Value for money - 4.65Customer support - 4.64Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) 4.2 [(538)](https://www.softwareadvice.com/crm/thryv-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.03Value for money - 4.24Customer support - 4.12Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Keap](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/) 4.1 [(1299)](https://www.softwareadvice.com/crm/infusionsoft-crm-profile/reviews/) Ratings Breakdown - 3.56Ease of use - 3.82Value for money - 4.04Customer support - 4.09Functionality Pricing Starting at $299.00 per month Get Price ## Signpost Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Basic $99.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Signpost Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of Signpost A/B Testing Activity Dashboard API Automated Alerts and Tasks Automated Email Responses Basic Reporting Breadth of Partner Applications Budgeting Building and Personalizing Emails Calendaring Call Center Features Case Management Corporate Reporting Customer Contract Management Customer Feedback Customer Support Portal Customization Data Import & Export Tools Data Quality Management Desktop Integration Document & Content Mgmt. Dynamic Content Email Marketing Email Tracking Event / Webinar Marketing Forecasting Interaction Tracking Internationalization Knowledge Base Landing Pages/Web Forms Lead Nurturing Lead Scoring and Grading Manage Email Deliverability Marketing Lead Database Marketing ROI Analytics Mobile Optimized Mobile User Support Opportunity & Pipeline Mgmt. Output Document Generation Partner Relationship Mgmt. (PRM) Performance and Reliability Product & Price List Management Program Management Quote & Order Management Reporting Revenue Analytics ROI Analytics Sandbox / Test Environments Search Tracking and Optimization Sending Outbound Emails Sentiment Analysis SEO / Keyword Analytics Social Campaigns Social Collaboration Features Social Listening Social Marketing Social Media Advertising Social Media Engagement Social Network Integration Social Networks Monitoring Social Sharing Support Analytics Task Management Territory Management Third-Party Integrations User, Role, and Access Management Web Analytics Workflow Capability ## Signpost User Reviews ## Signpost customer ratings - Overall rating: 4.1/5 - Total reviews: 57 ### Rating distribution - 5 stars: 32 reviews (56%) - 4 stars: 11 reviews (19%) - 3 stars: 7 reviews (12%) - 2 stars: 2 reviews (4%) - 1 star: 5 reviews (9%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 3.8/5 - Customer support: 4.1/5 - Functionality: 4.0/5 --- Have you used Signpost and would like to share your experience with others? ### Great Company! - Overall rating: 5/5 - Reviewer: scott r. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended! #### Cons There is nothing negative I can think of. #### Reasons for switching to Signpost for a better product #### Vendor response Hi Scott, thanks for your review! Replied February 2020 --- ### Signpost Answering Calls - Overall rating: 4/5 - Reviewer: Archie G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used SignPost for about 18 months. We quite the review management since we found a much less expensive option that does basically the same thing with a small price tag #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Signpost has a US based call center with native English speakers #### Cons Call center employees do not follow directions #### Reasons for choosing Signpost Price #### Reasons for switching to Signpost Wanted a US based answering service --- ### Horrific Contract Terms! - Overall rating: 1/5 - Reviewer: Brian A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Horrific service. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Effectively a SCAM. I wouldn't recommend it if it were the only option available. #### Cons Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM. #### Vendor response Hi Brian, we're sorry to hear that you are unsatisfied with the terms of the contract you signed. To clarify, we do ask for Feedback responses that are only visible on your internal account, but we also follow up with contacts who have left you Feedback to ask them to leave Reviews on external pages such as Yelp, Google, and Facebook. You also have the option to turn off Feedback requests and only ask your contacts for Reviews on external sites if you wish. We'd love to discuss how we can make your account work for you for the remainder of your contract, as it sounds like there are some options that would satisfy your concerns! Replied June 2019 --- ### Signpost Marketing is AWESOME! - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Simply AWESOME. I was a bit skittish/non-trusting at first given I'm a solo practitioner. Once Signpost gained my trust with their emails, phone calls and excellent service from folks like [SENSITIVE CONTENT HIDDEN], I have not looked back. Grateful to them for their skill set and their ability to keep more customers finding me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their Google Adwords support and reputation management features are both outstanding. The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not. #### Cons While the price-point may seem a bit high, as a solo practitioner I can tell you the apples to apples of the $'s spent vs. not spending it with is with Signpost absolutely is well worth it. I'm incredibly grateful for the increase in sales I've received thanks to Signpost so I can now expand and grow my business. #### Vendor response Hi Michelle, thanks for your great review! We look forward to working with you further! Replied March 2020 --- ### Recommend for every business - Overall rating: 5/5 - Reviewer: Kevin A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reviews. I would not even have 25% of the reviews I have now if it was not for this software. My amazing service plus the review software is what keeps my customers returning and getting me new ones. Everyone looks at reviews and with a business at 4.7 stars and over 1,600 reviews it is an easy decision! #### Cons It could be more customizable. I would like to send out monthly emails like I do with Mail Chimp. If I could send email newsletters then I would not need to pay for another service. #### Vendor response Hi Kevin, thanks for this fantastic review and we're so happy to hear about your experience thus far! We do integrate with MailChimp to keep your marketing streamlined and I have forwarded your feedback onto our Product Team. Please feel free to reach out if we can assist you any further! Replied December 2019 --- ### Signpost Review - Overall rating: 4/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am happy with the overall experience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that if I cannot answer a call, they are able to answer and get the information I need to be able to call them back. #### Cons I do not like how much we have to pay for the service --- ### I love Signpost - Overall rating: 5/5 - Reviewer: Alan R. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered As a small business owner there is so much to pay attention to that doesn't include what you ACTUALLY provide as a service. Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers. They seamlessly provide you help and support while organizing you and helping you reach out to past clients, maintain current clients, and reach forward for new business. My business "RiverHorse Photography" is better for having included Signpost. I couldn't be happier with them and recommend them in the loudest of voices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that customer service is attentive, it’s helped me connect with former customers, manage current customers, and acquire new customers. It has helped me organize myself in ways a one man operation can only dream. #### Cons There are hours for service. Sometimes I work at odd hours and because it is live human help, there are hours I have to abide by. They don’t work the odd hours that I do. #### Vendor response Hi Alan, thanks for your review! Replied March 2020 --- ### Not a good value for the money!!! - Overall rating: 2/5 - Reviewer: Shanta J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don't appreciate the fact that Signpost will automatically renew. I don't like anyone spending my money but me. If I don't give permission to run my credit card, it shouldn't happen. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I was able to send offers to my clients. Other than that it was worthless. #### Cons It's not doing enough for my money. I was told that I would have help with social media also and that just hasn't happened. Reviews are fine but after a while it becomes redundant. #### Reasons for choosing Signpost A much better subject is the fact that I just had a young man become very argumentative and disrespectful because Signpost wasn't able to charge my credit card without my permission. I was not that impressed with the service for the amount of money I'm paid, based on the service I was getting. If a representative is not able to maintain a cheerful and respectful attitude, I would suggest he/she finds something better suited for their personality. From this day forward I will never consider using Signpost ever again for any reason!!! #### Vendor response Hi Shanta, I'm happy to learn we were able to reach a resolution for you offline. Please let us know if we can assist you further! Replied May 2020 --- ### Not for a new small business! - Overall rating: 2/5 - Reviewer: Lisa J. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered This company makes a lot of promises but does not deliver! First they lock you into a contract that you just can not get out of!!!! These people are more about making money for themselves than helping your company make money... This program is certainly NOT a good fit for a very small, new company like mine, I come to find out! It is better suited for an established company that does not have the time to handle this type of stuff on their own. THIS IS NOT FOR A SMALL NEW COMPANY!!!!! Do not let them tell you that it is. They will NOT let me out of my contract even though they new it would not be a good fit for a brand new business like mine. When the guy that was signing me up asked how many contacts I had and I told him, I could tell in his voice that he was concerned. I should have picked up on it but I didn't ask him about it....He knew it wouldn't be a good fit for my business but he signed me up any way and now every month my bank account takes a hit that I can NOT afford! If your company is new or small enough to handle reviews on your own do NOT sign up for this!!! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was pretty easy to use and that is just about it.... I do like that it takes the email address out of your email and adds it into Mia #### Cons This is not for a Small New business! It has done nothing but drain my bank account and they will not let me out of the contract even though it is not a good fit for me at this time. #### Vendor response Hi Lisa, we're glad we were able to reach a resolution with you offline! Replied April 2019 --- ### Great way to keep people feeling helped. - Overall rating: 5/5 - Reviewer: Jesse B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the automatically reached out to those people both that we had sold and had not bought from us. I also like the negative reviews came to us first. #### Cons The back end is a little bit clunky and there isn't very much design that can be done when creating offers or anything. #### Vendor response Hi Jesse, thanks for the great review! Keep an eye on Signpost News for an upcoming makeover (based on your feedback). Thanks again! Replied December 2019 --- Showing 1 - 10 of 57 Reviews Load More Reviews ## Other Top Recommended VoIP Software [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (189) Recently recommended **15** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (572) Recently recommended **13** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **12** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **11** times Stuck Between Options? Our experts can help you compare Signpost with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice