SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with participants.
SmartSurvey includes a library of question types, and its contact list management and reporting features help to collect and analyze survey results. Survey designers can set validity and restrictions to their surveys to avoid inaccurate and invalid responses. Designers can also embed interactive audio, video and images within their surveys.
SmartSurvey allows users to incorporate their brand's logo and background images into their surveys. It collects responses in real time, and the data can be viewed or exported into Excel files.
The basic version of SmartSurvey is available for free, while users pay a monthly subscription for premium features. Along with private companies, this solution also finds its application in education, government, healthcare and not-for-profit organizations.
Kayla from Bear Graphics
Employees number: 51-200 employees
-Easy to use after a brief learning curve
-Simple to make or take surveys
-Can get plenty of responses
-User Interface could be more streamlined from designers side
-Loading Problems on survey-taker side.
Sarah from Malvern Hills AONB
The need to upgrade to access all features such as exporting the data to excel, but this is entirely understandable.
We have used other survey platforms before, but have found that smart survey offers the best value and is very user friendly. A great way to gather data and feedback. We will continue to use their service.
the ease of creating surveys quickly and the ability to create and collect results very quickly which was convenient for me
i came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats
sometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work
Margot from Wistaria & Milford PPG
From my usage everything has worked very well. I know someone who used to carry out surveys for companies and he is very impressed with the quality of retrieving resukts
Very easy to use. Easy to edit questionnaire at any stage. Logical to use. Various ways of interrogating results
Luke from Witham Hall School Trust Ltd
Employees number: 51-200 employees
Easy way to capture customer feedback and opinions.
Easy to use interface that created a relatively fulsome customer survey in minutes. Ability to expand, use different types of questions, review responses in graphical format or export for further manipulation in Excel.
Pamela from Local Authority Building Standards Scotland
The ease of use and simplicity of the programme. I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer. We issued our 1st survey at the beginning of February and still have 2 weeks for it to run but it is brilliant seeing the information coming in and being able to see we are making progress and that we are not to far of the mark. The way it is presented is very easy to analysis with lots of tools available to assist. If stuck customer helpline is exactly what is says on the tin help...no question to small or silly.
There are some questions that need to be adapted but on discussion I was told there are ongoing developments (matrix questions in multiple answers currently all fields require to be completed even if the response is zero - a default of zero if not completed would be perfect)
Lisa from King's College London
Smartsurvey is easy to use, has friendly staff support when needed, and complies with our data protection regulations by assuring we remain the data controllers and storing the data on UK based servers.
Rachel from Nottingham Trent University
Employees number: 5,001-10,000 employees
really professional look and feel that I'm sure will be v welcomed by all who use the survey
the look and feel of the survey was very professional and I'm sure it will be attractive to those completing the survey
getting to grips with the jargon was difficult but the help team were excellent and no doubt v patient
Easier to use and more functions than other similar survey software.
The ability to download the data, and create charts with a minimum of effort. Surveys are very easy to create and change, and the gathered information can be filtered.
Anastasia from Northern Ambition Academies Trust
I get more responses to surveys when sending out a web-based survey, rather than a paper questionnaire.
Suzanne from Clarion Housing Group
Employees number: 1,001-5,000 employees
High quality surveys are straightforward to put together and send to a large number of people.
We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs.
The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement.
There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.
It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.
Response: SmartSurvey, SmartSurvey
Date: November 2017
Hi Suzanne, thanks for your feedback. Re your query about customising the formatting of text within a question - when you go into edit a question, there is an 'enable editor' button in the bottom right hand corner that turns on all the standard formatting features, such as bolding and italicising etc. Hope that helps.
Nicholas from Green Science Policy Institute
I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product.
I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population.
I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this.
While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully.
One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.)
Mark from Dudley Mind
Employees number: 11-50 employees
It enables us to better support our clients.
We've only just started using SmartSurvey but so far it seems like a great survey product which meets our needs.
Haven't spotted anything yet as such. Although I would suggest some initial set up support from SmartSurvey would be useful to help familiarize with the UI and the different product features, especially if like us you've never used any survey software.
Gareth from Mintlaw Academy
Easy feedback from range of stakeholders
Presentation is really professional. Very easy to set up and can be used with range of devices. Very impressed
Nick from Cheltenham Liberal Democrats
Easy intuitive interface let me create professional looking surveys quickly even though I had never used survey software before, even in the free version. Nice graphical summary display of results.
Need to upgrade to a paid tier to get the full analysis and filtering tools, but that's fair enough really.
Paula from Wiltshire Health and Care
Employees number: 501-1,000 employees
Increased number of responses which has helped increase employee engagement.
I had previously used another online survey and found SmartSurvey much more intuitive and user friendly. Easy to share the survey to potential respondents. Able to analyse responses by a number of different factors which has enabled us to produce action plans to support continuous improvement.
Paul from TEAM Academy Trust
Employees number: 51-200 employees
Ability to easily survey our population groups and drill down on areas that are perceived to need improvement or are strengths
Good interface with attractive options for survey
Very easy to set up and publish
Give good information of analysis with good range of display and presentation options.
Very few. May benefit from a little more online help in setting up some aspects such as how to filter to receive specific information.
Lisa from Eljay Research Ltd.
It's a dream to use and there is a steadfast back up team to answer any questions you may have. The templates are great - very professional
Sarah from Chelmsford Education Network
Employees number: 1,001-5,000 employees
Huge increased ability to canvass our existing client base, plus the potential to canvass a wider group. We can use this software for course/service/event feedback, to assess the demand for future courses/services, to understand how schools manage certain functions with a view to best-practice sharing opportunities. Surveys are far quicker for school personnel to complete than lengthy responses to emails or opening and completing email attachments. As such response rates have been vastly improved.
Customer service - quicker, more cohesive and proactive than other survey vendors we approached.
The system is extremely easy to navigate and the option to use/view pre-populated questions was very useful.
Data Output - the responses are very easy to read and quantify, meaning both at a glance and indepth analysis can be performed very quickly.
I'd perhaps like there to be more options for the background choices on the Pro version - as its designed for professional users I felt it would benefit from a greater range of choices. This was a minor complaint though !
Yvonne from Federation for Industry Sector Skills and Standards
Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.
When initially looking at options for an online survey tool, SmartSurvey offered by far the best service for a competitive price. When enquiring about the service the customer service answered all of our questions and we signed up with multiple accounts. Many people have accessed SmartSurvey and no one has had any difficulties in creating surveys or analyising them. The ease of use and expert customer support is great service.
Having used SmartSurvey for a number of years now we have not had any issue or found anything we 'least' like.