

SmartSurvey Software
FrontRunners
About SmartSurvey
SmartSurvey Pricing
14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount
Starting price:
£30.00 per month
Free trial:
Available
Free version:
Available
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Survey design
SmartSurvey User Reviews
OVERALL RATING
Showing 1 - 5 of 94 reviews

Chris
Verified reviewer
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: Less than 6 months
Review Source: Capterra
March 2020
Customized Surveys for Healthcare
Pros
It's easy to create customized surveys, including scorings that are necessary for healthcare usage.
Cons
The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.
Reasons for choosing SmartSurvey
The legal aspect is very clear and mentioned by SmartSurvey and fit completely our needs.
Tony
Verified reviewer
Company size: 1 employee
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
September 2020
The best choice for non-profit organisations
It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.
Pros
Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.
Cons
I can't really think of anything I don't like about it.
Reasons for switching to SmartSurvey
"Smart Survey" feels better, sounds better and looks better than "Survey Monkey"!

Response from SmartSurvey
Hi Tony, Thank you for taking the time to write a review. We're so pleased to hear you are enjoying using SmartSurvey! If there is anything you need, please feel free to get in touch with the support or sales team they will be happy to help. Kind regards, Neil
Replied September 2020
Allison
Company size: 11-50 employees
Time used: Less than 2 years
Review Source
June 2018
SmartSurvey does not meet design requirements.
Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.
Andrew
Company size: 5,001-10,000 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
October 2020
SmartSurvey - the Smart Choice!
Excellent experience - I'd recommend this to anyone!
Pros
Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos.
Cons
There could be more exported data types, and more options within the analysis reports.
Reasons for choosing SmartSurvey
Ease of use, and UK based
Reasons for switching to SmartSurvey
SmartSurvey is UK based so lessening some GDPR issues
Annabel
Company size: 11-50 employees
Industry: Legal Services
Time used: More than 2 years
Review Source: Capterra
September 2020
Good customer experience
very useful for global or in house company surveys
Pros
Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.
Cons
Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
Reasons for switching to SmartSurvey
clients told us the data security was better as data hosted in the UK

Response from SmartSurvey
Hi Annabel, Thanks for taking the time to leave a review. Your feedback is much appreciated. Kind regards, Neil
Replied September 2020