Survey design
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About SmartSurvey
SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with participants.
SmartSurvey includes a library of question types, and its contact list management and reporting features help to collect and analyze survey results. Survey designers can set validity and restrictions to their surveys to avoid inaccurate and invalid responses. Designers can also embed interactive audio, video and images within their surveys.
SmartSurvey allows users to incorporate their brand's logo and background images into their surveys. It collects responses in real time, and the data can be viewed or exported into Excel files.
74 Reviews of SmartSurvey
Average User Ratings
Overall
4.61 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2020
Chris from Caspar-Health
Verified Reviewer
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2020
Customized Surveys for Healthcare
Pros
It's easy to create customized surveys, including scorings that are necessary for healthcare usage.
Cons
The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.
Reasons for Choosing SmartSurvey
The legal aspect is very clear and mentioned by SmartSurvey and fit completely our needs.
June 2020
Ashwyn from UKBlues Federation
Company Size: 1 employee
Industry: Music
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
June 2020
SmartSurvey, smart choice
It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.
Pros
Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data
Cons
Sometimes it was a little difficult to find some settings.
Reasons for Choosing SmartSurvey
It was the best value offering what we needed.
Response from SmartSurvey
Replied July 2020
Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :) Kind regards, Neil
June 2018
Allison from Moon Juice
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
4.0
June 2018
SmartSurvey does not meet design requirements.
Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.
April 2020
Peter from The Ingenious Fox
Company Size: 1 employee
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Fantastic survey software
Fantastic. I think they called me once to check it was all okay, but that was literally a question as to whether there was anything they could do. The rest of the time, the site worked perfectly, downloads of the data were simple. Bottom line is it worked as they said it would and you cant ask for more than that.
Pros
So simple to set up the questionnaires Easy for participants to access (multiple ways to access the site- QR codes, weblinks etc) Brilliant behind the scenes options- things like being able to annonomise respondents by removing IP addresses was a huge benefit for my study and meant i was able to make sure i didnt breach any GDPR requirements
Cons
There is nothing about this that i feel is a con.
June 2020
Danny from Essity
Company Size: 10,000+ employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great software
Very satisfied. Would highly recommend
Pros
Easy to use with lot of analytical features Cant save multiple views and cut data any way you want
Cons
Chart function is limited Vest to export to excel
Response from SmartSurvey
Replied July 2020
Hi Danny, Thanks so much for taking the time to leave a review it's much appreciated. With regards to your feedback on charts, we have a whole new results and charts section currently in development so you should see a significant upgrade to that part of the platform in the next couple of months. A couple of highlights are: A new cleaner UI Being able to filter, save and share views Select different types of charts and customise them too. Many thanks, Neil
