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SmartSurvey software

45 reviews(4.5/5)
45 reviews(4.5/5)

SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with participants.

SmartSurvey includes a library of question types, and its contact list management and reporting features help to collect and analyze survey results. Survey designers can set validity and restrictions to their surveys to avoid inaccurate and invalid responses. Designers can also embed interactive audio, video and images within their surveys.

SmartSurvey allows users to incorporate their brand's logo and background images into their surveys. It collects responses in real time, and the data can be viewed or exported into Excel files.

The basic version of SmartSurvey is available for free, while users pay a monthly subscription for premium features. Along with private companies, this solution also finds its application in education, government, healthcare and not-for-profit organizations.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

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45 Reviews of SmartSurvey

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  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive survey design and very simple editing. Good reporting. User-friendly and easy to navigate. Paid options are pretty affordable.

    Cons

    Free option doesn't give you custom branding. It definitely takes time to figure out all of the features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Amy from ANW Coop

    Number of employees: 201-500 employees

    July 2018

    Have filled out survey's using this app/software. Easy to navigate and fill out.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Giving information I thought was important to the organization asking for the input.

    Pros

    It was easy to navigate as a user. I don't have any experience at the other end of those seeking information.

    Cons

    I did not have any cons as a user. Screen was a good size, easy to read and easy to flip through pages. Length was determined by those seeking information and sometimes this was long.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Allison from Moon Juice

    Specialty: Food / Beverage

    Number of employees: 11-50 employees

    June 2018

    SmartSurvey does not meet design requirements.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

    Cons

    SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Sachin from Wayfair

    Specialty: Software / Technology

    Number of employees: 10,000+ employees

    April 2018

    Software that can give serious competition to other survey sites.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The user friendliness gives it a huge upper hand above any other software there is. There are varied options to gather feedback from the customers. I am highly recommending this to all. Go for it.

    Cons

    It requires an upgrade to gain accessibility to all the export all our data in a file is a bit of a stretch to say.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Robin from Infobahn Softworld

    Specialty: Software / Technology

    Number of employees: 51-200 employees

    April 2018

    Satisfactory surveys with verified information

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is the only survey which verifies the demographic information of the attendee of a survey that is created thus making it more legitimate.

    Cons

    Because it is free it is also used by fraudsters creating scams, we advise them to make it more secured.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kayla from Bear Graphics

    Number of employees: 51-200 employees

    March 2018

    Nothing Spectacular, does well enough

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Easy to use after a brief learning curve
    -Simple to make or take surveys
    -Can get plenty of responses

    Cons

    -User Interface could be more streamlined from designers side
    -Loading Problems on survey-taker side.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Sarah from Malvern Hills AONB

    March 2018

    Great, user-friendly survey platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The need to upgrade to access all features such as exporting the data to excel, but this is entirely understandable.

    Pros

    We have used other survey platforms before, but have found that smart survey offers the best value and is very user friendly. A great way to gather data and feedback. We will continue to use their service.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Easy to use even for beginners

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the ease of creating surveys quickly and the ability to create and collect results very quickly which was convenient for me

    Pros

    i came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats

    Cons

    sometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Margot from Wistaria & Milford PPG

    February 2018

    Fantastic, Easy to use, Makes life a little easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From my usage everything has worked very well. I know someone who used to carry out surveys for companies and he is very impressed with the quality of retrieving resukts

    Pros

    Very easy to use. Easy to edit questionnaire at any stage. Logical to use. Various ways of interrogating results

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Luke from Witham Hall School Trust Ltd

    Number of employees: 51-200 employees

    February 2018

    Quality surveys with ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy way to capture customer feedback and opinions.

    Pros

    Easy to use interface that created a relatively fulsome customer survey in minutes. Ability to expand, use different types of questions, review responses in graphical format or export for further manipulation in Excel.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Pamela from Local Authority Building Standards Scotland

    February 2018

    Fantastic! Exactly what we need to be able to collate information effectively.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and simplicity of the programme. I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer. We issued our 1st survey at the beginning of February and still have 2 weeks for it to run but it is brilliant seeing the information coming in and being able to see we are making progress and that we are not to far of the mark. The way it is presented is very easy to analysis with lots of tools available to assist. If stuck customer helpline is exactly what is says on the tin help...no question to small or silly.

    Cons

    There are some questions that need to be adapted but on discussion I was told there are ongoing developments (matrix questions in multiple answers currently all fields require to be completed even if the response is zero - a default of zero if not completed would be perfect)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lisa from King's College London

    January 2018

    Easy to use survey tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Smartsurvey is easy to use, has friendly staff support when needed, and complies with our data protection regulations by assuring we remain the data controllers and storing the data on UK based servers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Rachel from Nottingham Trent University

    Number of employees: 5,001-10,000 employees

    January 2018

    very good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    really professional look and feel that I'm sure will be v welcomed by all who use the survey

    Pros

    the look and feel of the survey was very professional and I'm sure it will be attractive to those completing the survey

    Cons

    getting to grips with the jargon was difficult but the help team were excellent and no doubt v patient

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    December 2017

    Smart Survey is a great online tool to gather and analyze lots of data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easier to use and more functions than other similar survey software.

    Pros

    The ability to download the data, and create charts with a minimum of effort. Surveys are very easy to create and change, and the gathered information can be filtered.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Anastasia from Northern Ambition Academies Trust

    November 2017

    A great little piece of software that makes life easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I get more responses to surveys when sending out a web-based survey, rather than a paper questionnaire.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Suzanne from Clarion Housing Group

    Number of employees: 1,001-5,000 employees

    November 2017

    Easy to use product, with great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    High quality surveys are straightforward to put together and send to a large number of people.

    Pros

    We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs.

    The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement.

    There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.

    Cons

    It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SmartSurvey, SmartSurvey

    November 2017

    Hi Suzanne, thanks for your feedback. Re your query about customising the formatting of text within a question - when you go into edit a question, there is an 'enable editor' button in the bottom right hand corner that turns on all the standard formatting features, such as bolding and italicising etc. Hope that helps.

  • Nicholas from Green Science Policy Institute

    November 2017

    Quick to start, good support, but it can also take some time to figure out all the details

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product.

    I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population.

    I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this.

    While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully.

    Cons

    One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Mark from Dudley Mind

    Number of employees: 11-50 employees

    October 2017

    Great survey product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It enables us to better support our clients.

    Pros

    We've only just started using SmartSurvey but so far it seems like a great survey product which meets our needs.

    Cons

    Haven't spotted anything yet as such. Although I would suggest some initial set up support from SmartSurvey would be useful to help familiarize with the UI and the different product features, especially if like us you've never used any survey software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Gareth from Mintlaw Academy

    October 2017

    Really easy and intuitive software to use to get feedback.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy feedback from range of stakeholders

    Pros

    Presentation is really professional. Very easy to set up and can be used with range of devices. Very impressed

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nick from Cheltenham Liberal Democrats

    October 2017

    Simple to use, even for a novice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy intuitive interface let me create professional looking surveys quickly even though I had never used survey software before, even in the free version. Nice graphical summary display of results.

    Cons

    Need to upgrade to a paid tier to get the full analysis and filtering tools, but that's fair enough really.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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