Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Easy to use, simple to implement, straight to the point, reasonably priced."
"Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy."
"Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos. "
Cons
"There is not much not to like. The surveys are quick to set up and easy get results."
"It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool."
"One or two question formats that I wanted to use that I couldn't find a way of achieving."
SmartSurvey Reviews
Filter by:
September 2020
Tony from Individua
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
September 2020
The best choice for non-profit organisations
It's the best way to find out what your audience really thinks. They could be members, residents, users or colleagues. Conducting an anonymouse survey of them with Smart Survey encourgaes them to give you honest opinions and that helps you work out your priorities and strategies moving forward.
Pros
Smart Survey is very easy to use for non-professionals. Sometimes small, non-profit organisations need to do some market research but don't have the professional expertise or resources to outsource it. Smart Survey is a really good choice for them, because it has all the essential features and functionality needed for a professional survey and is easy to learn and implement. Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.
Cons
I can't really think of anything I don't like about it.
Reasons for Switching to SmartSurvey
"Smart Survey" feels better, sounds better and looks better than "Survey Monkey"!

Response from SmartSurvey
Replied September 2020
Hi Tony, Thank you for taking the time to write a review. We're so pleased to hear you are enjoying using SmartSurvey! If there is anything you need, please feel free to get in touch with the support or sales team they will be happy to help. Kind regards, Neil
October 2020
Andrew from Bristol City Council
Company Size: 5,001-10,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
SmartSurvey - the Smart Choice!
Excellent experience - I'd recommend this to anyone!
Pros
Easy to use, with helpful support available. Many templates, example questions and question types with the ability to write your own surveys with your own images and logos.
Cons
There could be more exported data types, and more options within the analysis reports.
Reasons for Choosing SmartSurvey
Ease of use, and UK based
Reasons for Switching to SmartSurvey
SmartSurvey is UK based so lessening some GDPR issues
June 2018
Allison from Moon Juice
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
4.0
June 2018
SmartSurvey does not meet design requirements.
Pros
SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.
Cons
SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.
September 2020
Annabel from Brook Graham
Company Size: 11-50 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2020
Good customer experience
very useful for global or in house company surveys
Pros
Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.
Cons
Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
Reasons for Switching to SmartSurvey
clients told us the data security was better as data hosted in the UK

Response from SmartSurvey
Replied September 2020
Hi Annabel, Thanks for taking the time to leave a review. Your feedback is much appreciated. Kind regards, Neil
September 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
One of the best customer support out there
Pros
Easy to use, simple to implement, straight to the point, reasonably priced.
Cons
Some of the respondents were not from the relevant field as requested. Some did not provide relevant answers to the questions. There is a little bit of cleaning needed in SmartSurvey's database to address the former; as far as the latter goes this is not something that they can really control, so I won't take any points away for that.
Reasons for Choosing SmartSurvey
Pricing, customised approach, account management
Reasons for Switching to SmartSurvey
Pricing, customised approach, account management

Response from SmartSurvey
Replied October 2020
Thank you for your review, the positive feedback is much appreciated! Kind regards, Neil
October 2020
Melissa from Marelli Automotive Systems UK Limited
Company Size: 1,001-5,000 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Easy Survey to run
Pros
The survey was easy to use and the results were easy to analyse
Cons
There is nothing I can say which I didn't like. It was just what I wanted
Reasons for Choosing SmartSurvey
it was easy to use and the support that I got before upgrading was so helpful

Response from SmartSurvey
Replied October 2020
Hi Melissa, Thank you for your kind words. We are so pleased you have enjoyed using SmartSurvey and great to hear our Sales and Support teams were on hand to help you both before and after purchase. Many thanks, Neil
March 2020

Chris from Caspar-Health
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2020
Customized Surveys for Healthcare
Pros
It's easy to create customized surveys, including scorings that are necessary for healthcare usage.
Cons
The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.
Reasons for Choosing SmartSurvey
The legal aspect is very clear and mentioned by SmartSurvey and fit completely our needs.
October 2020
Janine from Book Club
Company Size: 1 employee
Industry: Arts and Crafts
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
October 2020
Basic Account Is Perfect For The Small Non Profit
I user the software to collect data for a book club. It's absolutely perfect. The users have responded very well. The reporting features ate very comprehensive. I love how I can choose the option to receive an email each time someone responds.
Pros
Because I am an occasional user, I am very happy to have the option of a free basic account, with the option to upgrade for enhanced features should I ever need to. It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect. The software is very feature rich even at the basic level, and were I a company I would not have any qualms about paying to use the advanced features. It's very user friendly and easy to use even for the beginner
Cons
It would be great to have the option to renumber or re-order survey responses, or to print a summary. At present I don't have the budget to upgrade to acquire these type of features as they are "nice to have" rather than essential, but it's certainly something I would consider.
Reasons for Choosing SmartSurvey
The free basic option. Because it is for life and not a free trial I am very loyal and recommend to all my friends, many of who have bought paid accounts. Because I only really use it once a year for about 50 users, a monthly fee doesn't represent a very good return for me. It would be nice to have the option to upgrade and downgrade in 30 day slots for a one off non re-occuring payment. I would certainly consider this.
October 2020
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
HR & Quality Manager
We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond. Functionality for creating surveys and reporting exceeds our requirements.
Pros
Easy to set up variety of surveys depending on your output requirements. Excellent reporting functionality.
Cons
We haven't experienced any issues with the product.
Reasons for Switching to SmartSurvey
Cost and more suited functionality.
August 2020
andrew from Clarke Energy
Company Size: 1,001-5,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Functionality
4.0
August 2020
Andy's review
Good experience, I like it.
Pros
Easy to get to grips with and understand the layout, good auto save and session resume abilities.
Cons
the over design function feels rather old fashioned in comparison to others, its seems to have some basic function when editing the question titles for example.
Reasons for Switching to SmartSurvey
Cost plans.

Response from SmartSurvey
Replied August 2020
Hi Andy, Thank you for taking the time to leave a review, I have passed your feedback on to our product manager. We have the survey design tool in the product roadmap, and we hope to start work on an updated version later in the year. In the meantime, if you have any questions feel free to get in touch with support who will be happy to assist you. Many thanks, Neil
November 2017
Nicholas from Green Science Policy Institute
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2017
Quick to start, good support, but it can also take some time to figure out all the details
Pros
I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product. I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population. I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this. While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully.
Cons
One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.)
February 2018
Pamela from Local Authority Building Standards Scotland
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2018
Fantastic! Exactly what we need to be able to collate information effectively.
Pros
The ease of use and simplicity of the programme. I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer. We issued our 1st survey at the beginning of February and still have 2 weeks for it to run but it is brilliant seeing the information coming in and being able to see we are making progress and that we are not to far of the mark. The way it is presented is very easy to analysis with lots of tools available to assist. If stuck customer helpline is exactly what is says on the tin help...no question to small or silly.
Cons
There are some questions that need to be adapted but on discussion I was told there are ongoing developments (matrix questions in multiple answers currently all fields require to be completed even if the response is zero - a default of zero if not completed would be perfect)
August 2020
Thais from Environmental services
Company Size: 1 employee
Industry: Environmental Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Very easy to use survey and a very good customer service!
I run a survey every year to ask residents to carry out a bird box survey in several developments. Smart survey has been a very good platform to do this.
Pros
I have used this software to organise a bird box survey for the last two years. The best feature is the easy of use, you do not need a lot of time to get acquainted with the features. Also, it is a British software- I like to go local when choosing apps etc.
Cons
I guess every time I want to set the ending time, I have to ask google. Maybe make that more obvious? But that is just me as I used it only for 4 months every year, so from year to year, I forget!
Reasons for Choosing SmartSurvey
Literally because it is British.

Response from SmartSurvey
Replied September 2020
Hi Thais, Thank you for taking the time to leave a review. It's great to hear you enjoy using SmartSurvey. I will pass your feedback on to our product manager. Kind regards, Neil
July 2017
Charles from Crouch End Neighbourhood forum
Company Size: 1 employee
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2017
Extremely easy to use questionnaire software, suitable for both small and large organisations
Affordable, flexible questionnaire design, administration and management
Pros
It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook. Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review. I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.
April 2020
Peter from The Ingenious Fox
Company Size: 1 employee
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Fantastic survey software
Fantastic. I think they called me once to check it was all okay, but that was literally a question as to whether there was anything they could do. The rest of the time, the site worked perfectly, downloads of the data were simple. Bottom line is it worked as they said it would and you cant ask for more than that.
Pros
So simple to set up the questionnaires Easy for participants to access (multiple ways to access the site- QR codes, weblinks etc) Brilliant behind the scenes options- things like being able to annonomise respondents by removing IP addresses was a huge benefit for my study and meant i was able to make sure i didnt breach any GDPR requirements
Cons
There is nothing about this that i feel is a con.
February 2020
Dan from Auto Windscreens
Company Size: 501-1,000 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
A very good system for NPS
We can now see our customers responses instantly and this help the business to identify trends quickly. Dependent on what package you have the option to change/add to your surveys without having to go via the support team is very beneficial. The sales team did not try and over sell and didn't put any pressure on us to make a decision if we wanted to buy.
Pros
The system is easy to use and we could quickly navigate around it to create and update our surveys. The staff are always polite and helpful and the response to queries raised are answered very quickly.
Cons
The help guides are good but a few questions we have had are not covered which means a call or ticket being raised. Not easy to add more than one logo onto the survey (co-branding) and instruction from help line was just trial and error.
Reasons for Choosing SmartSurvey
Suited our needs and cost
Reasons for Switching to SmartSurvey
To become more up to date with how the consumer prefers to interact with businesses nowadays
April 2021
Elaine from Norfolk and Norwich University Foundation Trust
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2021
Absolutely fantastic product
I highly recommend this product, the software itself is great, easy to use and gives a great survey experience. The customer service team have been absolutely great, responsive, helpful and more than happy to assist in any way they can. Well done Smart Survey! I have widely shared within our Trust what a great product this is.
Pros
I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic
Cons
I honestly can't really fault this system, the only thing I would say is that 7 days may just be a little short for the trial - 14 days would be better.
Reasons for Switching to SmartSurvey
It was limited and expensive
April 2018
Robin from Infobahn Softworld
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Satisfactory surveys with verified information
Pros
This is the only survey which verifies the demographic information of the attendee of a survey that is created thus making it more legitimate.
Cons
Because it is free it is also used by fraudsters creating scams, we advise them to make it more secured.
November 2017
Suzanne from Clarion Housing Group
Company Size: 1,001-5,000 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2017
Easy to use product, with great customer service
High quality surveys are straightforward to put together and send to a large number of people.
Pros
We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.
Cons
It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

Response from SmartSurvey
Replied November 2017
Hi Suzanne, thanks for your feedback. Re your query about customising the formatting of text within a question - when you go into edit a question, there is an 'enable editor' button in the bottom right hand corner that turns on all the standard formatting features, such as bolding and italicising etc. Hope that helps.
August 2017
Yvonne from Federation for Industry Sector Skills and Standards
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2017
Straightforward online survey system with great customer support
Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.
Pros
When initially looking at options for an online survey tool, SmartSurvey offered by far the best service for a competitive price. When enquiring about the service the customer service answered all of our questions and we signed up with multiple accounts. Many people have accessed SmartSurvey and no one has had any difficulties in creating surveys or analyising them. The ease of use and expert customer support is great service.
Cons
Having used SmartSurvey for a number of years now we have not had any issue or found anything we 'least' like.
February 2019

Sara from Concord College
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
SmartSurvey is very easy to use and we use it regularly
I write lots of stories for our Alumni Community. I use SmartSurvey to set up typical Q&A for people to fill out so rather than emailing people the questions every time I simply direct them to the Smart Survey URL (which you can customise).
Pros
Ease of use - you can set up surveys quickly and easily and also view results in anyway you prefer.
Cons
I have yet to find anything I don't like.
July 2018
Amy from ANW Coop
Company Size: 201-500 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Have filled out survey's using this app/software. Easy to navigate and fill out.
Giving information I thought was important to the organization asking for the input.
Pros
It was easy to navigate as a user. I don't have any experience at the other end of those seeking information.
Cons
I did not have any cons as a user. Screen was a good size, easy to read and easy to flip through pages. Length was determined by those seeking information and sometimes this was long.
August 2020
Shant from University of Cambridge
Company Size: 1 employee
Industry: Public Policy
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
August 2020
Used it for research project
I credit smart survey with the success of my data collection. Would have been very difficult without it.
Pros
The ease with which one can create a questionnaire and disseminate it was a huge load off my shoulders. I have no experience in building website and not very savvy when it comes to formatting and the ease with which you can navigate through the templates was great!
Cons
Honestly, for my purposes it was perfect. nothing was difficult to understand or deploy.

Response from SmartSurvey
Replied August 2020
Hi Shant, Thank you for taking the time to leave a review. Its very pleasing to hear you enjoyed using SmartSurvey and you found the platform easy to use. Kind regards, Neil
March 2020

Carlos from Universidad San Ignacio de Loyola
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Excellent for student research
Very positive
Pros
It has all the features necessary for academic research and it is flexible with its plans. This is especially important for students and individual academic researchers. Ans it's very easy to use and it gives a professional appearance to the survey.
Cons
I had no issues, except for not knowing how the program classified complete and incomplete surveys, so I had to write and the following morning I had the answer to my question.
Reasons for Choosing SmartSurvey
The other products offer academic pricing but you have to pay for a whole year, instead of just the time you need it for.
August 2017
Sarah from Chelmsford Education Network
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2017
Excellent customer service, brilliant survey tool and great value
Huge increased ability to canvass our existing client base, plus the potential to canvass a wider group. We can use this software for course/service/event feedback, to assess the demand for future courses/services, to understand how schools manage certain functions with a view to best-practice sharing opportunities. Surveys are far quicker for school personnel to complete than lengthy responses to emails or opening and completing email attachments. As such response rates have been vastly improved.
Pros
Customer service - quicker, more cohesive and proactive than other survey vendors we approached. The system is extremely easy to navigate and the option to use/view pre-populated questions was very useful. Data Output - the responses are very easy to read and quantify, meaning both at a glance and indepth analysis can be performed very quickly.
Cons
I'd perhaps like there to be more options for the background choices on the Pro version - as its designed for professional users I felt it would benefit from a greater range of choices. This was a minor complaint though !
June 2020
Ashwyn from UKBlues Federation
Company Size: 1 employee
Industry: Music
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
June 2020
SmartSurvey, smart choice
It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.
Pros
Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data
Cons
Sometimes it was a little difficult to find some settings.
Reasons for Choosing SmartSurvey
It was the best value offering what we needed.
Reasons for Switching to SmartSurvey
SurveyMonkey suddenly became massively expensive and inflexible.

Response from SmartSurvey
Replied July 2020
Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :) Kind regards, Neil
August 2017
Andrew from POINT
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2017
A great experience in setting up the account with SmartSurvey. Team are very friendly and can be con
Pros
Very Accessible visually and the navigation and editing functions are really user friendly. The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.
Cons
Getting used to the system still and wanting to get more creative so need to understand how some of the functionality contributes to the overall impact of surveys. Would like to have option to download data directly in to powerpoint. To be honest this is really picky because you have to highlight cons on the review, but to be honest don't have any grumbles at all!
August 2016
Jackie from Collinson Group
Company Size: 1,001-5,000 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2016
Really intuitive to use and great customer support
Easy to use despite loads of features - offers great value for money compared to other tools and has first class support.
Pros
Easy to use, great functionality and adding new features all the time. Multi-language support is great and the servers are in the UK so Safe Harbour isn't an issue.
October 2020
Chitua from G+D
Company Size: 10,000+ employees
Industry: Banking
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
A great tool for corporate surveys
Positive
Pros
The tool is very intuitive and easy to use. It has multiple functionalities, such as the ability to send via multiple methods and the integration with Salesforce. I also like the ability to create different tracking links for various target groups. The company staff are also very responsive, knowledgeable and helpful.
Cons
Perhaps the graphical displays of the results could be nicer
June 2020
Danny from Essity
Company Size: 10,000+ employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great software
Very satisfied. Would highly recommend
Pros
Easy to use with lot of analytical features Cant save multiple views and cut data any way you want
Cons
Chart function is limited Vest to export to excel

Response from SmartSurvey
Replied July 2020
Hi Danny, Thanks so much for taking the time to leave a review it's much appreciated. With regards to your feedback on charts, we have a whole new results and charts section currently in development so you should see a significant upgrade to that part of the platform in the next couple of months. A couple of highlights are: A new cleaner UI Being able to filter, save and share views Select different types of charts and customise them too. Many thanks, Neil
June 2020
Andrew from Integral
Company Size: 1,001-5,000 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
June 2020
Creating a questionnaire
Pros
Once you had navigated through the web page the software was easy to use. There were the options of using question templates but you could also make your own. The graphical diagrams of the results enhanced the content of my dissertation.
Cons
It took a couple of attempts to navigate the website to create the questionnaire. To create diagrams, charts etc you are required to upgrade to get this facility.

Response from SmartSurvey
Replied July 2020
Hi Andrew, Thankyou for taking the time to leave a review, your feedback is much appreciated! Kind regards, Neil
October 2020
Simone from 4myschools
Company Size: 11-50 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
SmartSurvey is a great tool for my business
easy to use and responsive once you know what you are doing
Pros
Helps me to know what is going on in my market, Net promotor score survey is very useful
Cons
I cant think of anything at the moment
March 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Easy to use even for beginners
the ease of creating surveys quickly and the ability to create and collect results very quickly which was convenient for me
Pros
i came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats
Cons
sometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work
July 2020
Natasha from EMPOVA Consulting Ltd
Company Size: 1 employee
Industry: Management Consulting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Highly recommend
My overall experience with SmartSurvey has been frictionless, allowing me to efficiently complete my work activities
Pros
The ease of use and the features such as analytical insights, alongside confidence that all of the data I am collecting is GDPR compliant
Cons
Nothing. The software is easy to use and customer support is available if required.
Reasons for Choosing SmartSurvey
Customer service GDPR compliance

Response from SmartSurvey
Replied July 2020
Hi Natasha, Thanks so much for your review. It's really pleasing to hear you have found the software easy to use and you have been happy with your experience overall. Kind regards, Neil
May 2020
Bev from Godstone Primary and Nursery School
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Product that works
Fantastic from start to finish.
Pros
It is very easy to use and set up. The different reports for looking at data is excellent.
Cons
Think it is expensive for a small primary school to use once or twice a year.
Reasons for Switching to SmartSurvey
Cost and comparison
October 2020
Daniel from Bongo's Bingo
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
Happy Customer
Pros
Struggled with other companies but found SmartSurvey easy to use and enjoyed the data tools with the pre-populated graphs. The after sales support was great too with somebody contacting me to check I was OK with the platform.
Cons
I needed a bit of guidance on the custom branding of the survey but soon got the hang of it.
November 2018
Teddy from PABC
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Surveys When Needed
If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.
Pros
I use this software when I need to send out short surveys to our committee members. It took me a bit to get the hang out creating the survey, but other than that it's been great.
Cons
It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

Response from SmartSurvey
Replied December 2018
Hi Teddy, Thank you for taking the time to review our software! We are really pleased to hear that it has been effective for you when distributing your surveys to a group of people. We are interested to hear a bit more about how you found its ease of use, and which parts you found not to be clear so that we can make strides to improve these for any future use. Thanks, SmartSurvey.
August 2017
Lisa from Eljay Research Ltd.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2017
Easy to use with a great end result!
Pros
It's a dream to use and there is a steadfast back up team to answer any questions you may have. The templates are great - very professional
April 2020
Abhijeet from Affluent Technology Ltd.
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Online Survey Champions
I would say I had satisfactory experience with SmartSurvey overall, will definitely use SmartSurvey again in the future if required at work.
Pros
I used this software to create an online survey for my master's thesis. It was very easy to use and helped me creating an effective survey in a short period of time. I used the pro version so I used the data presentation tool to create graphs and pie-charts for the answers provided by the participants for each questions. I found that data export tool (5 Stars) very useful and effective.
Cons
Once I created the survey and launched it online, I realised that there could be certain changes needed in some of the questions. I could only change some questions whereas other questions weren't amendable. I didn't like that I was not able to make necessary changes to the questions.
March 2018
Sarah from Malvern Hills AONB
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Great, user-friendly survey platform
The need to upgrade to access all features such as exporting the data to excel, but this is entirely understandable.
Pros
We have used other survey platforms before, but have found that smart survey offers the best value and is very user friendly. A great way to gather data and feedback. We will continue to use their service.
June 2020
Laura from Goughs Solicitors
Company Size: 51-200 employees
Industry: Legal Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
4.0
June 2020
Great simple solution for the price
Good. Ease of use and efficiency has hugely helped us respond quickly and gather data effectively.
Pros
This software is extremely easy to use and set up. Overall we're very happy with it.
Cons
The reporting and downloads could be improved, but perhaps are better with a higher package, we have the basic.

Response from SmartSurvey
Replied July 2020
Hi Laura, Thanks so much for leaving a review your feedback is much appreciated. You will be pleased to hear that we currently have a new reporting interface in Beta which we hope will be released to all users soon. This will provide much-enhanced filtering capability and updated UI to the results section of the app. We are also working on new chart types and the ability to customise charts which we hope will launch in the next quarter. Thanks again for taking the time to leave a review. Kind regards, Neil
September 2017
Paul from TEAM Academy Trust
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
September 2017
A very good overall experience . Easy to set up and retrieve information.
Ability to easily survey our population groups and drill down on areas that are perceived to need improvement or are strengths
Pros
Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options.
Cons
Very few. May benefit from a little more online help in setting up some aspects such as how to filter to receive specific information.
July 2017
David from Cranleigh School
Company Size: 51-200 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
Up and running quickly, easy to create survey, excellent support.
Allowed us to carry out one aspect of our pupil voice quickly and easily.
Pros
The user experience is excellent - it was very straightforward to create a form, preview it, test it and then extract the results. Every type of form field I wanted was available and the interface made it easy to create the forms I wanted. Support was excellent too - there's a good FAQ available but if not, support replied usually on the same day and often within a couple of hours.
Cons
Storing the forms in the folder structure needs a bit of work. At the moment I can only have one folder level - at least two levels of nested folders would make it easier to keep things in order. I have put this in as a feature request.
January 2018
Lisa from King's College London
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Easy to use survey tool
Pros
Smartsurvey is easy to use, has friendly staff support when needed, and complies with our data protection regulations by assuring we remain the data controllers and storing the data on UK based servers.
March 2020
David from The Hayesbrook School
Company Size: 11-50 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
5.0
March 2020
Great survey tool
It was great to be able to survey the school quickly
Pros
Easy to create rules such as if answer yes on question 1 it can skip to another question
Cons
It did take me a while to work out what things did
Reasons for Choosing SmartSurvey
Cost
Reasons for Switching to SmartSurvey
Cost
March 2020
Roland from Hayfield Sustainable Transport Ltd
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Surveying transport demand
We ask rail commuters to take part in a survey by giving them a card at the station with a QR code on it. It is very useful to be able to modify the survey so we can correct for unexpected issues and so we can use the same cards at more than one station.
Pros
Skip logic has been very useful to save the respondents from going through unnecessary questions, it gives the survey a professional edge. We will continue to use Smart Survey
Cons
When skip logic is used the page and question numbering is out of sync.
Reasons for Choosing SmartSurvey
Nicer to use, free to try.
November 2016
Alexandra from Keele University
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2016
Excellent product
I have found this product extremely easy to use - I have used it myself to collect all kinds of survey data and also used it in teaching with students, who find the set up very easy to operate and have designed great surveys using a range of different response forms and mechanisms. The templates for each question are particularly useful.
Pros
Templates for question types
Cons
Skip logic is a little complex at first
December 2019
Alla from cms
Company Size: 10,000+ employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
December 2019
SmartSurvey
I have never had any issues using this program for surveys.
Pros
I am a teacher and we are supposed to fill out surveys all the time. SmartSurvey is a good way to go, for sure.
Cons
It might take some time to learn how to create surveys using this program. It's easy to use it though.
April 2020
Lorne from Solent University
Company Size: 11-50 employees
Industry: Research
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Great for research
Very satisfied overall. Great for my graduate research!
Pros
Easy to use, simple interface, great report options
Cons
Some of the output of tables and charts could use a bit more work as the resolution and sizing is sometimes spotty.
September 2020
Kim from Stabler Heritage
Company Size: 1 employee
Industry: Museums and Institutions
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
September 2020
Easy to use
Pros
I do find it easy to use, I appreciate how easy it is to design surveys with the options presented and then to manipulate the data. I generally export to excel, which works fine, as the presentation / graphic options are a bit limited on the responses page itself.
Cons
I would like to be able to change the fonts / formats of the graphs and charts but that is minor.

Response from SmartSurvey
Replied September 2020
Hi Kim, Thank you for taking the time to leave a review, your positive feedback is much appreciated. We have a refresh of the charts functionality in roadmap, it should be in product in the next 6 months. Many thanks, Neil
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