We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond. Functionality for creating surveys and reporting exceeds our requirements.

Easy to set up variety of surveys depending on your output requirements. Excellent reporting functionality.

We haven't experienced any issues with the product.

I user the software to collect data for a book club. It's absolutely perfect. The users have responded very well. The reporting features ate very comprehensive. I love how I can choose the option to receive an email each time someone responds.

Because I am an occasional user, I am very happy to have the option of a free basic account, with the option to upgrade for enhanced features should I ever need to. It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect. The software is very feature rich even at the basic level, and were I a company I would not have any qualms about paying to use the advanced features. It's very user friendly and easy to use even for the beginner

It would be great to have the option to renumber or re-order survey responses, or to print a summary. At present I don't have the budget to upgrade to acquire these type of features as they are "nice to have" rather than essential, but it's certainly something I would consider.

I signed up to smart survey as it had very good reviews from what I had read. The main reason I paid for the subscription was because I thought that one of the features was that you were able to gain responses for your questionnaires. However when it came to purchasing it this was not the case and I didn't feel the money I'd spent on the account was really any different to the free account I had previously. Maybe if there is a short tutorial or a help button that has small sub titles with descriptions of the various features relevant to what you are actually using the software for

I run a survey every year to ask residents to carry out a bird box survey in several developments. Smart survey has been a very good platform to do this.

I have used this software to organise a bird box survey for the last two years. The best feature is the easy of use, you do not need a lot of time to get acquainted with the features. Also, it is a British software- I like to go local when choosing apps etc.

I guess every time I want to set the ending time, I have to ask google. Maybe make that more obvious? But that is just me as I used it only for 4 months every year, so from year to year, I forget!

Affordable, flexible questionnaire design, administration and management

It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook. Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review. I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.

High quality surveys are straightforward to put together and send to a large number of people.

We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt.

It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool.

Customer feedback on products.

Simple yet great application with exceptional ease of use and cost friendly. Results are available as soon as the survey is complete. User Interface is amazing and a piece of art. Customization in picking up the pattern is the best feature, you can customize your survey as per need, could be a ranking based survey or question answer based, or can get simple feedback. There are multiple themes available which lessen the work load. It is an amazing software.

Nothing much to add here, it meets all the needs.

the ease of creating surveys quickly and the ability to create and collect results very quickly which was convenient for me

i came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats

sometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work

Overall, this is a fantastic program. I really enjoyed using it!!

I love it's simplicity, and easy to use features, while still having enough detail to perform complex tasks. It has great options, and even with upgrading to the Professional Option, which can be kind of expensive, it delivers incredibly impressive results.

One of the most negative things about it are some of the free features that require upgrading to the Professional version. Upgrading can be kind of expensive, specially compared to some other versions that have some of the same features for free.

Overall, the SmartSurvey app has been very useful in rolling out surveys, collecting data for research and development and automating the survey forms.

SmartSurvey is a very good application to rollout surveys, automate the forms, data collection and market research. Not just these, it has excellent reporting capabilities which helps to extract a meaningful information out of the data collected. The tool is very easy to use and can be customized as per our requirements. It allows to add queries of all types and has various options like drop down, radio buttons, logic creation capabilities, etc. Overall, I find it a fantastic application to conduct online surveys.

The forms have very minimal options to customize the look and feel of the forms. Also, the free basic version has very less features which lets the users to upgrade mandatorily.

Good experience, I like it.

Easy to get to grips with and understand the layout, good auto save and session resume abilities.

the over design function feels rather old fashioned in comparison to others, its seems to have some basic function when editing the question titles for example.

It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.

Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data

Sometimes it was a little difficult to find some settings.

Very satisfied. Would highly recommend

Easy to use with lot of analytical features Cant save multiple views and cut data any way you want

Chart function is limited Vest to export to excel

My overall experience with SmartSurvey has been frictionless, allowing me to efficiently complete my work activities

The ease of use and the features such as analytical insights, alongside confidence that all of the data I am collecting is GDPR compliant

Nothing. The software is easy to use and customer support is available if required.

If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.

I use this software when I need to send out short surveys to our committee members. It took me a bit to get the hang out creating the survey, but other than that it's been great.

It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

Good

Easy to get customer feedback since it wont make the customer to type everything and only choose options as per their experiences

None as such, all the options currently are very good and useful

Ability to easily survey our population groups and drill down on areas that are perceived to need improvement or are strengths

Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options.

Very few. May benefit from a little more online help in setting up some aspects such as how to filter to receive specific information.

It was great to be able to survey the school quickly

Easy to create rules such as if answer yes on question 1 it can skip to another question

It did take me a while to work out what things did

Very satisfied overall. Great for my graduate research!

Easy to use, simple interface, great report options

Some of the output of tables and charts could use a bit more work as the resolution and sizing is sometimes spotty.

I have never had any issues using this program for surveys.

I am a teacher and we are supposed to fill out surveys all the time. SmartSurvey is a good way to go, for sure.

It might take some time to learn how to create surveys using this program. It's easy to use it though.

Very positive results providing me with a clear overview of what customers are looking for in my product.

It was so very easy to navigate around the website, compiling the survey questions and making changes etch was so very easy, but the outcome of results exceeded my expectations - I was expecting to have to put some work into compiling the results at the end but it done all the work for me. Being able to export to excel and word was an absolute bonus. This was for a personal project of my own but I will be implementing it in my work for auditing purposes.

Survey design is intuitive with a variety of possible question formats. Editing is simple and you can easily check the functionality of your surveys before use. Data collection and export is effective.

Intuitive survey design and simple editing.

One or two question formats that I wanted to use that I couldn't find a way of achieving.

I found this tool really easy to use even though I am not a very technical person. It was intuitive so when I needed more advanced features they were easy to find and use. One of my main concerns was data security and this software ticks that box for me because all my data is stored in the UK, they state that they are UK Data Protection Act compliant.

Increased number of responses which has helped increase employee engagement.

I had previously used another online survey and found SmartSurvey much more intuitive and user friendly. Easy to share the survey to potential respondents. Able to analyse responses by a number of different factors which has enabled us to produce action plans to support continuous improvement.

Great new tool for our organization to use when conducting classes and trainings!

SmartSurvey is great for gathering data and encouraging participation from clients. Love the ease of use.

Based on my use, I did not find any real issues with the software. A longer free trial period might encourage more use since it will allow new users to really grasp how convenience this tool can be.