SmartSurvey vs SurveyLegend

RATING:

4.7

(101)

SmartSurvey has 101 reviews and a rating of 4.65 / 5 stars vs SurveyLegend which has 927 reviews and a rating of 4.61 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (101)
4.6 (927)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 3, 2024
March 26, 2024
Pros/Cons
  • Pros

  • Helps me to know what is going on in my market, Net promotor score survey is very useful.
  • Above all it looks professional and has an authoritative sounding name so that when you publish the survey online it looks good. That helps people to respond.
  • Cons

  • The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
  • Sometimes it was a little difficult to find some settings.
Read all user reviews
  • Pros

  • I love how easy it is to set up my survey form and deploy it within a day. The free trial also gives unlimited questions which I appreciate.
  • Beautiful user interface that lets you make beautiful surveys.
  • Cons

  • The only downfall is that I can't read the full survey responses because they are too long and get cut off with. How do I see these full responses.
  • For example, on the rating scale, the number can't be changed from 1-10 but instead is stuck at 0.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos