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SmartSurvey vs SurveyLegend
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.6 / 5
Value for Money
4.6 / 5
4.3 / 5
Customer Support
4.7 / 5
4.4 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
October 23, 2024
October 24, 2024
Pros/Cons
Pros
- Very Accessible visually and the navigation and editing functions are really user friendly. The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.
- The customer service team have been absolutely great, responsive, helpful and more than happy to assist in any way they can.
- Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.
Cons
- The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.
- However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides.
- Sometimes it was a little difficult to find some settings.
Pros
- At the same time, I have the opportunity to present the answers in an appealing and easy to understand version afterwards. The product is really easy to use and super intuitive.
- It has an amazing performance to strengthen all of the job, it is extremely easy to use, and in a way, it provides professional training to the surveyors.
- As a blogger, I am delighted with the flexibility of this survey platform, Quicker Overview Result, and the multilingual Tool, it is fantastic.
Cons
- I used this app for my project in Statistics in Healthcare courses. Only problem is limited access to some services.
- It doesn't work well on all browsers and I found it runs badly on Internet Explorer.
- For example, on the rating scale, the number can't be changed from 1-10 but instead is stuck at 0.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
