

Spark Chart Software
FrontRunners
About Spark Chart
Spark Chart Pricing
Annual Plan: 300 $ per annum for a fully featured Account 480 $ per annum for a Consultant/Enterprise Plan Monthly Plan: 30 $ per month for a fully featured Account 50 $ per month for a Consultant/Enterprise Plan
Starting price:
$30.00 per month
Free trial:
Available
Free version:
Not Available
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Customer survey analysis
Spark Chart User Reviews
OVERALL RATING
Showing 1 - 5 of 36 reviews

James
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
June 2019
Spark Chart is a multi-faceted marketing tool
I can determine if a potential client or customer is a fit for my business, based on the answers received. Spar Chart is part of my digital process to qualify new customers or clients.
Pros
Spark Chart is an easy tool to learn how to use, but very powerful when it is used to uncover information and share information for your clients or potential clients or customers. It is an excellent tool for surveys and feedback, utilizing it's various templates. I like it because I can create marketing audits for my business.
Cons
The only thing I didn't like a about the software is that there were not a lot of templates when I initially starting using it over a year ago. I just created my own templates for my business.

Response from Spark Chart
Thanks for your encouraging feedback James. We appreciate you taking the time. Let us know if you have some specific survey template requirements and we will build some and add them to our library.
Replied June 2019
Kevin
Company size: 2-10 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
June 2019
Tried the Free Tools, Glad I Paid for Spark Chart
Very positive. The end user experience looks great and functions smoothly. The reports save us time on compiling stats and gives us insights. The learning curve isn't real steep but once the customs and design approach are understood it became a simple to use and powerful ally to our survey work.
Pros
Spark Chart's flexibility and features handles our diverse needs. We're a business strategy consulting firm so I need to survey clients workforces from time to time. We've also used it to set up a proprietary tool I designed to assess Fluidity within a company across the company, teams, or departments.
Cons
The learning curve is not as intuitive at first, but over the last couple of years the development team has managed to both add more feature and simplify the end user experience.
Reasons for choosing Spark Chart
The added power of a dedicated tool versus Constant Contact and the lower price has made it a keeper. Same with the paid version of Survey Monkey, Plus I like that we can brand the surveys are our own and our survey participants don't get sold a survey tool after completing their survey. As a result, we look a lot more classy and professional.

Response from Spark Chart
Thanks for your feedback Kevin. We are continuing to work on more features and looking to make them as easy to use as possible.
Replied June 2019
Anonymous
Company size: 1 employee
Review Source: Capterra
September 2019
Great for very specific use cases
Smooth, easy and a little boring.
Pros
What I love about this survey tool is that they offer a lot of things straight out of the box. Specifically starting a new survey is made so much easier with templates available in the system. The system is also quite easy to use. Although there's a tour option, the tool itself is pretty self explanatory. I can see this work really well when used inside businesses for 360 reviews or leadership surveys as the tool offers you to add e-mail recipients even including e-mail templates.
Cons
Although very user friendly , the surveys come across pretty dull. Surveys are already not something people are waiting to fill out so a bit more excitement would be very welcome. I also feel the survey templates could use a bit more explanation (why are certain questions where they are, what's the thinking behind it?) And when I choose any survey tool it has to offer the option to add images instead of words as answers. This encourages people to respond and engage. I have not found this to be available in this spark chart.

Response from Spark Chart
Thanks for your feedback. Much appreciated. It's great to get suggestions, particularly when they align with our plans for the future. We have new features in development for some of your suggestions. Thanks again. By the way, I would love to get on a call to discuss.
Replied September 2019
Dylan
Verified reviewer
Company size: 2-10 employees
Industry: Management Consulting
Time used: Less than 12 months
Review Source: Capterra
May 2019
Very powerful survey tool. Fast, responsive service. Innovative approach
We have used Spark Chart for a variety of survey needs from gaining feedback from our customers about the services we have delivered (Spark Chart works like a dream for this) to running organisational climate surveys for our clients (very powerful and easy to set up the way we want). We have received very high response rates and our clients are very satisfied with the quality of the results. Spark chart is very flexible - every aspect of the survey is customisable from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. Spark Chart also generates high-quality, shareable reports that clearly present the data. It is also regularly updated with new innovations and features.
Pros
Spark chart is a very flexible survey system. Every aspect of the survey is customisable - from the written content seen by respondents to the ways in which they can access surveys (anonymously or named). And, even with all these features, it is still easy to use. I have launched simple surveys in just a few minutes and more complex surveys in an hour or two. The system does most of the work for you. Spark Chart also generates high-quality, shareable reports that clearly visualise the data. Spark Chart is regularly updated with new innovations and features.
Cons
All my experiences have been good and the data reporting is excellent. The one thing I am looking forward to is even more complex reporting features that are in development and will be released soon (so, not really a 'con'!).

Response from Spark Chart
Thanks for the great feedback Dylan. We appreciate it.
Replied May 2019
Anonymous
Company size: 1 employee
Time used: Less than 2 years
Review Source: Capterra
June 2019
Great tool with great development trajectory
I am happy with SparkChart, as it helped me transition from paper to online in all my surveys. Would love it to conquer the likes of Menti...but this may not be the purpose of it.
Pros
I like the reliability and flexibility of the tool. I can do all my training survey work with it and it does so in a great way. Analysis of results is easy and straightforward. What really keeps me in the tool is the frequent improvement of the service. The people who run it listen to their users and have greatly improved the usability of the software. It's also stable as a rock. I love how I frequently get the message 'this is what is new since your last use' when I log in. Thanks guys for believing in your product and keeping it fresh!
Cons
Usability is still an issue for me. Some design decisions are just strange. why do I still have to look every time for the way to create a link to give my people? Why do I manually have to generate a link for the survey to hand out? Things have improved, but I still keep looking around for things more than I should.

Response from Spark Chart
Thanks for your feedback. We appreciate it. Please reach out to our support team for some help. It sounds like we may be able to make some things easier for you with a bit of one on one guidance. We are also building a new onboarding process right now. So, your input would be very beneficial. We are available 24 x 7.
Replied June 2019