User-friendliness, up-to-date design, easy adaptation to mobile devices and great customer support.

Minor technical problems - reported to customer service on an ongoing basis.

9/10= highly recommend for a friend or collegue. It's easy to use, easy to implement. Very nice workshops for the team before the launch.

We're working for the solution which may be implemented on all our markets- startquestion is the tool, which may be implemented easily. Highly recommended for international communication.

I don't have cons. Every issue was solved by client service.

Rankings which allows me to compare NPS score for different data sources.

I have to filter each survey separately.

The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.

What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.

My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report. A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys.

I miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client.