About SurveyCTO

SurveyCTO is a data collection solution that helps businesses streamline processes related to survey creation, data classification, data encryption, visualization, and more on a centralized platform. It allows team members to create custom fields to capture several data types, such as GPS boundaries, QR codes, media files, signatures, audio clips, and device sensor data.

SurveyCTO enables employees to create, revise and test non-linear navigation and complex branching logic-based mobile and web forms. It allows business leaders to ensure data security by setting up private key encryption, single sign-on (SSO), and user roles, whilst maintaining compliance with GDPR guidelines. It also lets users manage reporting and data visualization operations by integrating ...


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10 Reviews of SurveyCTO

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10 results

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

A good data collection tool

I always used it in data collection during any survey project which has always given me fast and reliable data/information from the field

Pros

What I like most about the surveyCTO is the simplicity and user friendly

Cons

It is not compatible with all type of phone

June 2021

Isaac from Technoserve

Company Size: 51-200 employees

Industry: Program Development

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

With surveyCTO, we have doubled the quality of data we collect from the field

Every survey we have run with SurveyCTO has run without any major setbacks. The data preload feature alone was able to reduce to our post-survey data cleaning and analysis work by more than 60%. The very simple layout of the loading page also helps reduce time delays from navigation difficulties. I have enjoyed using SurveyCTO on all our recent survey activities.

Pros

My favorite thing about SurveyCTO is how intelligent the software is. The kinds of editing and form design mishaps that would lead to form loading errors in other programs are adequately handled in SurveyCTO without affecting workflow. I also like that the newer versions have easy integration with associated software that can be accessed in just a few short steps.

Cons

My least favorite aspect of SurveyCTO is that it does not have an automated variable-generation feature that would intuitively suggest names based on key words from questions. That would have been an excellent addition.

Reasons for Choosing SurveyCTO

For the first project we used it on, it came highly recommended by our project donor as having worked considerably well for another of their funded organizations.

Reasons for Switching to SurveyCTO

With newer versions, some of the data analysis processes I used to perform in Excel have become easier to integrate directly into the survey, allowing me to skip those processes

June 2021

Alhassan from DRIAN Ghana

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

June 2021

For my first time, I really struggled to get used to the program

I think it was really great for us. With the help of my boss who was much better at picking it up than I was, we were able to prepare and launch our first survey on time and within the trial phase alone. That successful first attempt was what encouraged us to sign on for the paid package.

Pros

I enjoyed using the video and audio functions of this software. Secondly, I also greatly liked the random auto-record feature when the user is filling out a questionnaire. This monitoring tool saved us a lot of budget spending since we didn't have to conducting random field monitoring visits as often as before simply to confirm that field officers were indeed visiting respondents and conducting the interviews the right way.

Cons

Learning how to program the software was very difficult for me. I struggled to learn the programming language as it was my first trying out any form of coding. I initially thought it was going to be as easy and direct as simply copying and pasting in questions and answers for the program to do the rest by itself. It took me more time that we could spare to properly learn my way around the program.

Reasons for Choosing SurveyCTO

The decision was made at the senior level so I wouldn't know exactly why it was so. But I am guessing it had something to do with budgetary concerns.

Reasons for Switching to SurveyCTO

Senior Management of our organization had decided that Survey Monkey didn't quite meet our data security needs for the surveys we were conducting.

June 2021

Mark Senyo from Ho Teaching Hospital

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2021

Easy to design, even easier to administer

SurveyCTO has helped us tremendously. Before using SuveryCTO, we were conducting paper and text-messaging based surveys and had no way of ensuring security of our clients' data. However, after switching, not only have our surveys become more secure, but also better quality and more efficient. Lastly, it's like every time we are in the process of launching a new survey, we discover new features we didn't know of before that would make our work much easier.

Pros

SurveyCTO's multiple layers of data encryption and security was the most assuring part of using this software. Because of the highly sensitive nature of the data we collect in our health and client surveys, the advanced SurveyCTO data protection and security features to protect us from loss or unauthorized access in every stage of the process was the single most important consideration. With these, we conduct our surveys without any fear at all.

Cons

The pricing is a bit high. And for the surveys that needed us to preload client data, the software delays a bit when being loaded. I think the load times could be slightly improved if there were filtering questions a user could use if the form might not require use of entire load of preloaded data.

Reasons for Choosing SurveyCTO

Their assurances on data security were superior to all what we read from the other alternatives

Reasons for Switching to SurveyCTO

The response collation process was entirely manual and very labor intensive. And not every user was able to provide us the answers we needed in the format we had requested.

June 2021

Mohammed Majeed from Innovations for Poverty Action

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

June 2021

Handles the most sophisticated surveys with very little difficulty

SurveyCTO has helped me a great deal. From managing it for our research surveys, I have personally also played around with it for personal projects like a cooking assistance app, and a local date matching service. And the free trial services are also quite comprehensive.

Pros

Survey CTO even though primarily a data collection tool, can be so easily modified to deliver a wide range of services for users including marketing and produce trading. And the interface layout is user friendly enough for easy adaptation to competently handle a multiple needs.

Cons

The debugging and troubleshooting can be very frustrating when it comes to identifying the particular sources or causes for why a particular function is not being executed correctly. Other tools handle troubleshooting much much better than SurveyCTO.

Reasons for Choosing SurveyCTO

They had more readily accessible resources online to help with our staff training and skills development.

Reasons for Switching to SurveyCTO

It was a decision made by the organization to switch all our external respondent survey projects to a much more secure platform that provided better customer and client suppport.