About SurveyLab

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback.

SurveyLab offers built-in survey templates that users can configure with a variety of question types, question logic, colors and company branding. Survey results can be exported into Excel, Powerpoint and PDF formats. SurveyLab also supports multiple languages, multiple user accounts and closed-loop processes.

Integration include applications like Zendesk, Cint, LiveChat, Salesforce, Google Analytics, webhooks and more. SurveyLab offers access to online research panels that are ISO certified and designed according ...


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Supported Operating System(s):

Linux, Web browser (OS agnostic)

46 Reviews of SurveyLab

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(40)

40

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

September 2017

Krystian

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Perfect tool for academic research

Pros

Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

Cons

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

November 2019

Susanna from Thomas More

Company Size: 2-10 employees

Industry: Research

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2019

Best survey software for students

It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.

Pros

The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free. Being able to collabortate with other users on a survey was quite nice as well.

Cons

The limit to the results in the free version.

Reasons for Choosing SurveyLab

I read reviews online that compared a lot of free survey tools and this one really stood out.

Reasons for Switching to SurveyLab

They didn't offer the question-jumps (logic) for free.

March 2021

Katarina from EU

Company Size: 5,001-10,000 employees

Industry: Government Administration

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

The best customer support ever!

Excellet experience. Particularly the speed of support that wasprovided quickly and very efficiently.

Pros

SurveyLab is intuitive and easy to use. It has all the features needed for designing a good survey. It is simple to set up. Customer can also pay on monthly bases, which is great for customers who use surveys intermittently.

Cons

I like everything about it, particularly user-friendliness.

Reasons for Switching to SurveyLab

Survey Monkey was not as user friendly and it it was too expensive for users who needed full finctionality but only intermittently.

October 2019

Benjamin from Saint Joseph's Institution

Company Size: 201-500 employees

Industry: E-Learning

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2019

Good alternative to Google Forms

Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job. Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions. Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.

Pros

- Standalone software which is not part of Google Suite - Accessible to non-Google account users

Cons

- Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue

March 2021

Carlos from guay

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great Solution & excellent Customer Care

My experience with SurveyLab

Pros

SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help.

Cons

At this moment for our business need we haven´t found any need that have not been fulfilled. There are som we are planning to implement, but SurveyLab is willing to work on them

Reasons for Choosing SurveyLab

Scope, Security, Business Model, Flexibility, customer care and Cost