--- title: "SurveyLab Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveyLab. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyLab is a good fit for you!" source_url: "https://www.softwareadvice.com/survey/surveylab-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveyLab](https://www.softwareadvice.com/survey/surveylab-profile/) / SurveyLab Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/survey/surveylab-profile/) Reviews [Alternatives](https://www.softwareadvice.com/survey/surveylab-profile/alternatives/) # SurveyLab User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 62 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 55 reviews (89%) - 4 stars: 7 reviews (11%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It offers many predefined, customizable survey templates and saves your time. - Also, the fact that you can add a variety of logic methods to each question allows you to prepare a more complex survey which is still user friendly and easy for the respondents. - i appreciate the ease of use while using survey lab and the accurate results provided ### Most mentioned cons - As SurveyLab is a survey-focused product, it might not have as advanced features for full data analytics analysis as other platforms that are more analytics focused. - I have only written small-scale surveys so I can't share experience with the performance with a very large response pool ## SurveyLab customer reviews Showing reviews 1-25 of 62 (page 1). ### Great value for money thanks ease of use and ease of multilanguage setup/translation - Overall rating: 4/5 - Reviewer: Thierry D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use Design tool efficiency Multilanguage setup Super fast and efficient support (technical & commercial) #### Cons I really feel like being a very difficult customer if i write here someting i do not like. For the price, it is certainly a top solution. #### Reasons for switching to SurveyLab I used Survey monkey before: not good at all in multilanguage and survey management. After i used Qualtrics but the price is a killer for a company with average or low volume. --- ### Great Solution & excellent Customer Care - Overall rating: 5/5 - Reviewer: Carlos P. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered My experience with SurveyLab #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help. #### Cons At this moment for our business need we haven´t found any need that have not been fulfilled. There are som we are planning to implement, but SurveyLab is willing to work on them #### Reasons for choosing SurveyLab Scope, Security, Business Model, Flexibility, customer care and Cost --- ### Good alternative to Google Forms - Overall rating: 4/5 - Reviewer: Benjamin W. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used monthly for free trial - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job. Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions. Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros - Standalone software which is not part of Google Suite - Accessible to non-Google account users #### Cons - Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue --- ### Excellent! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I have a great experience of use and our customers too. We don't have problem with the availability, we can to implement surveys for different uses cases, personalizations and integrations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The robust of the platform, API integration and good capabilities to c8stom surveys #### Cons I don't have any problem with the platform may be I hope that little bit improve for Look and feel #### Reasons for choosing SurveyLab Because the platform has a lot off capabilities to create diffent kind off solutions, options to use API's, complex logics into surveys, etc --- ### Best survey software for students - Overall rating: 5/5 - Reviewer: Susanna K. - Verified reviewer: Yes - Industry: Research - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free. Being able to collabortate with other users on a survey was quite nice as well. #### Cons The limit to the results in the free version. #### Reasons for choosing SurveyLab I read reviews online that compared a lot of free survey tools and this one really stood out. #### Reasons for switching to SurveyLab They didn't offer the question-jumps (logic) for free. --- ### The best customer support ever! - Overall rating: 5/5 - Reviewer: Katarina C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used other for free trial - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Excellet experience. Particularly the speed of support that wasprovided quickly and very efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyLab is intuitive and easy to use. It has all the features needed for designing a good survey. It is simple to set up. Customer can also pay on monthly bases, which is great for customers who use surveys intermittently. #### Cons I like everything about it, particularly user-friendliness. #### Reasons for switching to SurveyLab Survey Monkey was not as user friendly and it it was too expensive for users who needed full finctionality but only intermittently. --- ### The best tool if you want to gather data quickly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used unspecified for less than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I definitely recommend mysurveylab.com and encourage everyone to try it out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 --- ### Helpful and convenient - Overall rating: 5/5 - Reviewer: Szymon B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Helped me a lot in dealing with my work assignment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most the Logic system wchich is very proffessional and helps to move on quickly page by page with the survey and also attracts the visual effect. #### Cons Well, In my opinion the additional thing which might help some of the users is to add the possibility to duplicate the page of the survey. --- ### Perfect tool for academic research - Overall rating: 5/5 - Reviewer: Krystian W. - Verified reviewer: Yes - Product usage: Used daily for free trial - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights. #### Cons I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons. --- ### Very satisfied with mySurveyLab online surveys - Overall rating: 5/5 - Reviewer: Timea B. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used unspecified for less than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered mysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us. #### Ratings breakdown - Ease of use: 5/5 --- ### Goede Enquête site met veel vragen lijsten - Overall rating: 5/5 - Reviewer: Ricardo v. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Ik Vind survey Lab een hele fijne Enquête site de vragen zijn makkelijk te begrijpen de site is heel overzichtelijk ik vind het alleen jammer dat de site soms vastloopt en dat de vragen lijst opeens stopt maar voor de rest vind ik Survey Lab heel fijn werken #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Veel leuke vragen lijsten Overzichtelijke site De vragen zijn makkelijk te begrijpen #### Cons Soms loopt hij vast Soms stopt de vraag lijst er zomaar mee --- ### SurveyLab for UX research purposes - Overall rating: 5/5 - Reviewer: Natalia M. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most access to a wide range of question formats. #### Cons What I like least about SL is that not all features are intuitive in use. --- ### Great Surveys, Great Customer Service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Great customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I created a survey that was for blind users, and the accessibility features worked well! #### Cons I am a poor student so I can't afford the full version yet --- ### Easy, effective, and great value - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use MySurveyLab for some basic sociological research. It's clean, user-friendly, and professional from both the front and back end. Surveys can be created in different languages (such as Chinese) which is very helpful. The survey also works well over WeChat. #### Cons Depending on the sample you are trying to achieve, the limit of 1,000 respondents for their basic plan could be considered low. --- ### Good survey programme - Overall rating: 4/5 - Reviewer: Joseph J. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 501-1000 employees - Product usage: Used monthly for free trial - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros We used this when trying other programmes and it worked pretty well #### Cons No real cons to be honest, it worked well --- ### Great features and value for money - Overall rating: 5/5 - Reviewer: Jan B. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The tool is very intuitive and user friendly. I love the user interface and how easy I can create survey. Usually I am in a hurry and with MySurveyLab I can have my project ready literally in 5 minutes. #### Cons Hard to find any. Just love the software. --- ### Excellent software for start-ups - Overall rating: 5/5 - Reviewer: Jakub W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I've found it as an alternative to SurveyMonkey with a better pricing plan. Does everything the other one in a good way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyLab has a lot of options that comes in a very pricy way in the competitors. Their heat-map function works excellent. #### Cons Randomization is slightly hard to set up, although once you get it done once, you know which path to follow. #### Reasons for switching to SurveyLab SurveyMonkey annual-only pricing plan. --- ### Great survey tool - Overall rating: 5/5 - Reviewer: Laura L. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, so good. Its easy, scales the survey a according to the device, has unlimited questions and answers. What's better? #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros One of the best things about my survey lab is that theres NO NEED no install additional softwares. You just create an account and sign in, and you are ready to work. The responses are unlimited and so are the questions you can make. #### Cons I would love it if it could be a little more personal. Like adding some branding to the survey --- ### Experience - Overall rating: 5/5 - Reviewer: Artur B. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I'm 3 years client of the company. The cooperation is excellent. Customer Support respond immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Start-up business model - Overall rating: 5/5 - Reviewer: Krystian O. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use/intuitive to use/user dashboard #### Cons No automatic saving of changes that can be forgotten. --- ### Fantastic survey tool for your business - Overall rating: 5/5 - Reviewer: Dayanand G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyLab has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an excellent tool that helps you design professional surveys, feedback forms, etc., and lets you collect and analyze data. It lets you create surveys in various languages. It comes with flexible plans to fit your requirements. It offers many predefined, customizable survey templates and saves your time. #### Cons We have not encountered any issues with SurveyLab so far. --- ### Survey lab review by jared - Overall rating: 5/5 - Reviewer: Jared S. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with them has been great so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I use survey lab daily and I have nothing bad I can say about it and have had no problems whatsoever so that is great and cannot say the same about other companies. #### Cons I like everything about survey labs so far so no complaints. --- ### Encuestas en linea - Overall rating: 4/5 - Reviewer: Juanita C. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Mi experiencia usando y participando de SurveyLab ha sido buena, he logrado alcanzar recompensas y acceder a pagos reales a través de tarjetas regalos y Paypal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Survey Lab es una buena plataforma para acceder a encuestas y ganar extras en el tiempo libre. Es una plataforma fácil de usar. Siempre hay una encuesta en la cual participar con temas reales, actuales y de interés. #### Cons A veces después de haber respondido varias preguntas, algunas encuestas descalifican la participación, haciendo perder tiempo al usuario. --- ### Best survey software - Overall rating: 5/5 - Reviewer: Marek M. - Verified reviewer: Yes - Industry: Program Development - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Quite frankly this is the best solution I came across so far. This tool is easy to utilize and the surveys are perfectly customized to mobile devices. Also, the fact that you can add a variety of logic methods to each question allows you to prepare a more complex survey which is still user friendly and easy for the respondents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Survey lab is a fantastic tool for creating and scripting surveys. It has a full library of templates and is very easy and intuitive in use. The whole process is quick and effective. #### Cons I've only been using the survey for a limited time but so far so good no cons. --- ### SurveyLab: excellent product ! - Overall rating: 5/5 - Reviewer: William I. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an unmistakable outline of the relative multitude of gathered outcomes. I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively. I had the option to create a 3-question review in less than 20 minutes, with the choice to pick among open-and shut finished inquiries. Enthusiastically suggested for clients who don't approach SurveyMonkey, or Google Structures because of any firewall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyLab has exhibited to be an incredible arrangement, just as a terriffic colleague addressing our business needs and supporting our plan of action. They are consistently adaptable and open to help. Quick and instinctive UI, takes into account an easy overview creation and velocities up entire interaction. Extremely convenient information assortment prospects, permits to decrease information handling time later on and gives extra experiences. Independent programming which isn't important for Google Suite, and available to non-Google account clients. #### Cons I had a little issue with question number control, it is sensible yet required some attention. There were a hiccup during the running of the review because of a stage update, which made the survey quit working. Backing fixed this for me rapidly after I brought it up, despite the fact that it was simply by 5-second flash that I saw that the survey wasn't working. ## More reviews [Next reviews](https://www.softwareadvice.com/survey/surveylab-profile/reviews/?page=2) --- SurveyLab Reviews, Pros and Cons - 2026 Software Advice