Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"great user support, great multi-language surveys"
"-Easy to use and set up -Works well on any internet browser -I would recommend this product to a friend"
"SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help. "
Cons
"I don't have any problem with the platform may be I hope that little bit improve for Look and feel"
"It is hard to find any weak points. I guess there are no."
"-Sometimes it is a bit slow -Can be cumbersome at times -Cost effective program "
SurveyLab Reviews
Filter by:
September 2017
Krystian
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Perfect tool for academic research
Pros
Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.
Cons
I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.
March 2021
Carlos from guay
Company Size: 11-50 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Great Solution & excellent Customer Care
My experience with SurveyLab
Pros
SurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help.
Cons
At this moment for our business need we haven´t found any need that have not been fulfilled. There are som we are planning to implement, but SurveyLab is willing to work on them
Reasons for Choosing SurveyLab
Scope, Security, Business Model, Flexibility, customer care and Cost
October 2019
Benjamin from Saint Joseph's Institution
Company Size: 201-500 employees
Industry: E-Learning
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
October 2019
Good alternative to Google Forms
Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job. Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions. Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.
Pros
- Standalone software which is not part of Google Suite - Accessible to non-Google account users
Cons
- Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue
March 2021
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2021
Excellent!
I have a great experience of use and our customers too. We don't have problem with the availability, we can to implement surveys for different uses cases, personalizations and integrations
Pros
The robust of the platform, API integration and good capabilities to c8stom surveys
Cons
I don't have any problem with the platform may be I hope that little bit improve for Look and feel
Reasons for Choosing SurveyLab
Because the platform has a lot off capabilities to create diffent kind off solutions, options to use API's, complex logics into surveys, etc
November 2019
Susanna from Thomas More
Company Size: 2-10 employees
Industry: Research
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2019
Best survey software for students
It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.
Pros
The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free. Being able to collabortate with other users on a survey was quite nice as well.
Cons
The limit to the results in the free version.
Reasons for Choosing SurveyLab
I read reviews online that compared a lot of free survey tools and this one really stood out.
Reasons for Switching to SurveyLab
They didn't offer the question-jumps (logic) for free.
March 2021
Katarina from EU
Company Size: 5,001-10,000 employees
Industry: Government Administration
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
The best customer support ever!
Excellet experience. Particularly the speed of support that wasprovided quickly and very efficiently.
Pros
SurveyLab is intuitive and easy to use. It has all the features needed for designing a good survey. It is simple to set up. Customer can also pay on monthly bases, which is great for customers who use surveys intermittently.
Cons
I like everything about it, particularly user-friendliness.
Reasons for Switching to SurveyLab
Survey Monkey was not as user friendly and it it was too expensive for users who needed full finctionality but only intermittently.
November 2019

Thierry from Athlon
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Great value for money thanks ease of use and ease of multilanguage setup/translation
Excellent
Pros
Ease of use Design tool efficiency Multilanguage setup Super fast and efficient support (technical & commercial)
Cons
I really feel like being a very difficult customer if i write here someting i do not like. For the price, it is certainly a top solution.
Reasons for Switching to SurveyLab
I used Survey monkey before: not good at all in multilanguage and survey management. After i used Qualtrics but the price is a killer for a company with average or low volume.
June 2020
Julien from TalentWorldGroup
Company Size: 51-200 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great Product
Pros
We were on the lookout for an all-in solution for one of our client and we were especially looking out for a solution proposing advanced analytics. We have been pleasantly surprised by SurveyLab on all fronts. Taking over the software was easy and we have been able to quickly deploy complex surveys in different languages and which required a lot of logic conditioning. The software was quickly adopted by our agents and the supervision was made easy because of the great backend structure. We have had a few questions during the exploitation phase and we have received a stellar customer support from SurveyLab. Overall we will be using the product again for our next campaigns and we highly recommend it to other companies. Thank you SurveyLab!
Cons
Nothing we did not like per se. However the reporting sometimes required a bit of reformating before to be able to send the reports across to our final users. Not a deal breaker!
April 2021
Kit from WorkShare Consulting Ltd
Company Size: 2-10 employees
Industry: Research
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2021
Strong product features
Pros
We liked the ease of use and simple but clean look of the design interface and the survey, but what makes it unique is the inclusion of a drag and drop survey question type - I have yet to find this elsewhere in this price range, and users have fed back to us that this kind of question is quite enjoyable to do.
Cons
There were a hiccup during the running of the survey due to a platform update, which did cause the survey to stop functioning. Support did fix this for me very quickly after I brought it up, although it was only by pure luck that I noticed that the survey wasn't working.
February 2021
Jakub from Computer Software
Company Size: 2-10 employees
Industry: Computer Software
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Excellent software for start-ups
I've found it as an alternative to SurveyMonkey with a better pricing plan. Does everything the other one in a good way.
Pros
SurveyLab has a lot of options that comes in a very pricy way in the competitors. Their heat-map function works excellent.
Cons
Randomization is slightly hard to set up, although once you get it done once, you know which path to follow.
Reasons for Switching to SurveyLab
SurveyMonkey annual-only pricing plan.
October 2019
Gideon from Profundo Insight
Company Size: 2-10 employees
Industry: Research
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Great bit of kit, good alternative to Surveymonkey
It's ideal for business/agency of my size which can't invest in full enterprise kit (why would I want to!?)
Pros
It's got loads of functionality within each price plan and the developers are releasing lots of new functionality all the time.
Cons
Not a lot I don't like about it to be fair - I think it ticks a lot of boxes. Maybe they could email more hints and tips or news of new function releases?
Reasons for Switching to SurveyLab
Much better product for the price
July 2020
Amir from Hfwu
Company Size: 1 employee
Industry: Education Management
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
User friendly tool
I tested 7-8 tools before choosing SurveyLab and i found it one of the best tool that comply with GDPR.
Pros
Simple User Friendly inexpensive Fast customer support GDPR compliance
Cons
Customization in question text was limited
November 2016
Marcin from Jagiellonian University
Industry: Leisure, Travel & Tourism
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Strongly recommend mySurveyLab.com
I'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions. Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge. I strongly recommend mySurveyLab.com!
Pros
- great support team - various functions - low price - professional statistics in different file formats
Cons
- It's hard to find any cons
February 2018
Jakob from Bjorglarsen
Company Size: 2-10 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Great mobile app for offline survey collection
The software is very easy to use. I can quickly create a survey and collect feedback. It became almost as important tool in our organization as Excel or PowerPoint.
Pros
Great mobile app for offline data collection. The tool just does the job. I can collect feedback from the remote locations, where the Internet connection sometimes is a big problem. This feature is a life saver.
June 2016
Artur from PPM Solutions
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
June 2016
mySurveyLab - flexible and very intuitive tool
mySurveyLab offers a very well prepare suite that contain questioner creation, communication with respondents and statistic tool. mySurveyLab has helped us a lot to run smoothly and efficiently feedback exercises and collect data in many projects we run for our clients.
Pros
mySurveyLab is easy to use and very intuitive tool
February 2018
Princess from HITLAB
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2018
Using MySurveyLab
Pros
I like that MySurveyLab is device-agnostic, so I can use it on any device that accesses the internet. Another great thing about it is that there are many languages to choose from, even rarer ones like Arabic! It also integrates with many CRM tools, which is a plus.
Cons
The starter prices are great, though the professional monthly package can become expensive compared to free survey tools. It's only worth it for companies that need a high-level, interoperable survey system.
September 2020
Ruby from Ecosia
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Great Product & Value for Money
Pros
My company was looking for a survey tool we could use to measure brand awareness among our core markets. We evaluated multiple options based on pricing, features, and customer support, and SurveyLab came out on top. They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to. In addition, customer support on projects was almost always within 24 hour turnaround, and extremely communicative. We've had a great experience so far.
Cons
As SurveyLab is a survey-focused product, it might not have as advanced features for full data analytics analysis as other platforms that are more analytics focused. However, the survey functionality itself is very advanced, and suited all the needs of our company.
June 2019
Jakub from Orange
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Great survey toole. Easy to use.
MySurveyLab is great tool both for big research projects and quick surveys. The real power of the software is that you can start in minutes with any project. The software is doing really well with big sets of data. This is super cool as even if you collect hundreds of thousands of responses for a single survey the access to the reports is super quick.
Pros
You can start in minutes, ready to use survey templates for even quicker start, mobile app
Cons
It is hard to find any weak points. I guess there are no.
October 2019
shirley from Palmer
Company Size: 1 employee
Industry: Veterinary
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Excellent product and Wonderfully attentive Service
easy online survey system for my research needs, with Hebrew and right-to-left support and flexibility all over the system.
Pros
The MySurveyLab system is a very simple but rich modular survey platform. Easy to design, use and deploy. And their technical and customer service is fast, attentive, professional and considerate.
Cons
export files could use some modularity, but it is absolutely great and simple.
May 2016
Anonymous
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
May 2016
The best tool if you want to gather data quickly
It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I definitely recommend mysurveylab.com and encourage everyone to try it out.
May 2016
Timea from BALAJCZA Specialized Translations
Company Size: 2-10 employees
Industry: Translation and Localization
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
May 2016
Very satisfied with mySurveyLab online surveys
mysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us.
June 2018
Kirill from PRADATA
Company Size: 51-200 employees
Industry: Information Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Positive experience - all aspects
We had a theory regarding our product and needed to conduct a survey to prove it right or wrong, The results were very, very helpful.
Pros
The survey was easy to create. The reports are easy to use. The support team is helpful and responds fast. They can provide their own panel of respondents which was extremely helpful.
Cons
The service did not accept cards so I had to make a wire transfer. It was not a big problem anyway.

Response from MySurveyLab
Replied June 2018
Hi Kirill. Thanks for nice words. We are working on the card payments for the sampling services, so next time we will be ready. :) We currently do support cards for all our subscription plans.
March 2015
Agnieszka from Orange PL
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2015
Excellent tool for marketing research
It's a very cool software. It's neat and makes it possible for us to conduct interviews easily and quickly. Building a questionnaire is simple and once the answers are collected it generates comprehensible reports. Above all, mysurveylab.com makes it possible for us to reduce the cost and time spend on research projects. Also, it's very user-friendly. I most definitely recommend mysurveylab.com and encourage everyone to try it out.
June 2016
Piotr
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
June 2016
June 2016
Maciej
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
June 2016
December 2019
Michael from Emory University
Company Size: 1 employee
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Easy, effective, and great value
Pros
I use MySurveyLab for some basic sociological research. It's clean, user-friendly, and professional from both the front and back end. Surveys can be created in different languages (such as Chinese) which is very helpful. The survey also works well over WeChat.
Cons
Depending on the sample you are trying to achieve, the limit of 1,000 respondents for their basic plan could be considered low.
June 2016
Joanna
Review Source: GetApp
June 2016
User friendly, great support
mysurveylab.com customer support is outstanding. They answer is always quick and to the point. It is a real pleasure to work with them. The software itself is easy to use, and what is impotent for me it provides excellent multi-language survey features.
Pros
great user support, great multi-language surveys

Response from 7 Points Ltd.
Replied June 2016
Many thanks. Our happy customers are real motivation for us.
July 2019
Waqas from Ismail Garments
Company Size: 11-50 employees
Industry: Apparel & Fashion
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Brillaint without any doubt
Pros
They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive
Cons
As far as i am consirned i don't have any cons about it
December 2016
Grzegorz from PKC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Best on market
Mysurveylab is really fast in comparison to other tools on market. You don't have to wait for every single piece of data. They have best cross tabulation I ever use. Real if you need this functionality there is no better option.
Pros
Functionalities like SPSS, Heat maps, Cross tabulation and report filters.
Cons
Help is not always helpful
March 2018
Yuliia from student
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Great choice for Bachelor thesis research
Pros
I used MySurveyLab for my Bachelor thesis research. The design is really clear and intuitive. There are many types of questions available to create. I easily shared my survey, downloaded results and attached them to my thesis. Also I'm thankful for 50% discount I received as a student.
Cons
I can't find any cons except it' only sometimes hard to find some features. But it is a really good tool in general.
November 2016
Tomasz from Center for Social Research and Analysis
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Efficient software with great support
We've been conducting our surveys with MySurveyLab for many years now. What is worth to underline is the great support team that is always ready to help and effective. When it comes to create surveys, MSL has everything what you demand from that kind of tool.

Response from mySurveylab
Replied November 2016
Thanks for very nice words.:) We are always happy to help.
September 2019
Jan from mBazaar
Company Size: 11-50 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Great features and value for money
Pros
The tool is very intuitive and user friendly. I love the user interface and how easy I can create survey. Usually I am in a hurry and with MySurveyLab I can have my project ready literally in 5 minutes.
Cons
Hard to find any. Just love the software.
May 2016
Joanna from Accenture
Company Size: 10,000+ employees
Industry: Information Technology and Services
Review Source: GetApp
May 2016
Flexible and user-friendly
Easy to use, diverse question options including great ranking question. Flexible and scalable. Works great for small, private assignments and complex corporate projects.
October 2016
Tomasz from PBS
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
Very nice software
Really good software for beginners and bigger buisnesses wishing to hear their cusotmers.. Good pricing model. What i like most about it its still progres.
October 2016
Dorota from Ravelo
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Advanced software useful & cheap
Our company used mySurveyLab - really high quality. Software is easy, everything is clear. Many useful features. Customer support on the highest level.
March 2018
Travi from Insurance
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
March 2018
Great Software to use
Pros
-Easy to use and set up -Works well on any internet browser -I would recommend this product to a friend
Cons
-Sometimes it is a bit slow -Can be cumbersome at times -Cost effective program
November 2016
Artur from The Jan Kochanowski University in Kielce
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2016
Experience
I'm 3 years client of the company. The cooperation is excellent. Customer Support respond immediately.
December 2016
Janina from UJK Kielce
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2016
very good research tool
Service support competent people willing to help, friendly attitude towards the client and looking for effective solutions
March 2018
Vlada from mysurveylab
Company Size: 2-10 employees
Industry: Internet
Time Used: Free Trial
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
May 2019
Laura from MINISO Dominican Republic
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Functionality
5.0
May 2019
Great survey tool
So far, so good. Its easy, scales the survey a according to the device, has unlimited questions and answers. What's better?
Pros
One of the best things about my survey lab is that theres NO NEED no install additional softwares. You just create an account and sign in, and you are ready to work. The responses are unlimited and so are the questions you can make.
Cons
I would love it if it could be a little more personal. Like adding some branding to the survey
February 2020
Reza from ORACLE Deutschland B.V. & Co. KG
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
Very happy and pleased to promote you
Pros
easy to use. Very easy to handle everything
Cons
some settings are "hidden" in the navigation
June 2016
Joanna from JL Marketing
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2016
User friendly app, great support
It's a very useful tool. This app is easy in use, the interface is user friendly and the support is very kind and helpful.
Pros
great user support, great multi-language surveys
December 2016
Pawel
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
November 2016
Izotov from Fozzy Group
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Mysurveylab - excellent solution
Great survey software and professional customer support. We used online surveys with heat map and hot spot questions and software worked really well. It is real pleasure to work with mysurveylab.com.
Pros
functionality, support, loyalty, cost, continuous improvement
Cons
need a more modern interface
January 2021
Krystian from CFiOS Krystian Olek
Company Size: 2-10 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Start-up business model
Pros
Easy to use/intuitive to use/user dashboard
Cons
No automatic saving of changes that can be forgotten.