SurveySparrow

RATING:

4.42

(79)

About SurveySparrow

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them in custom lists based on job titles, location and age groups. SurveySparrow comes with a reporting module, which helps businesses analyze feedback received on every question and generate reports in real-time, providing visibility to enhance the customer experience. Supervisors can utilize built-in templates based on various variables and multiple logic-blocks to create personalized surveys, allowing businesses to improve communication with customers. Additionally, it comes with engaging conversational forms and tools such as matrix question...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

SurveySparrow Pricing

Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Business Plan at $99, Enterprise Plan at $499, and the Elite Plan are the pricing plans offered.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Available

SurveySparrow
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SurveySparrow Reviews

Overall Rating

4.42

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SurveySparrow

1 - 5 of 78 Reviews

Kimberly

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

More than just a survey tool

User Profile

Sthefany

Verified reviewer

Investment Banking, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Robust platform for data collection

PROS

It facilitates the collection of omnichannel data through email, web link, social networks, among others. Surveys have a nice modern look. Ready-to-use templates are very useful and help save time. Offline surveys work perfectly and 360 feedback surveys are very versatile as well.

CONS

This platform is very complete and versatile, the only problem is that, to enjoy the advanced functions, the cost rises considerably.

Everly

Information Technology and Services, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Excellent software and alternative to Typeform!

Excellent service and fast support!

PROS

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

CONS

There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Reason for choosing SurveySparrow

No other software was interactive or functional

Reasons for switching to SurveySparrow

The software didn’t work with Facebook advertising causing my clients’ client to miss valuable leads

Dianne

Management Consulting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2021

Unreputable Comany

We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!

PROS

We loaded their chat bot and received no benefit from it.

CONS

Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

Reason for choosing SurveySparrow

It was recommended by an employee who is no longer with us.

Veerabhadrarao

Verified reviewer

Computer Software, 5,001-10,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Excellent surveying tool SurveySparrow

My overall experience with ServiceSparrow is awesome as it is user friendly and easy to use.we can easily create surveys for gathering data from people in large scale. The format of data it is giving from surveys is very clear to analyze. I feel it is one of the secure platform for handling surveys. One of the best solution for businesses in which surveys are needed as SurveySparrow is a stable platform.

PROS

SurveySparrow is an excellent platform for creating surveys to know the pulse of people.It is a secure and stable platform.we can easily fetch the data from people by creating a form in SurveySparrow.Easy to use and user friendly

CONS

Didn't find any serious issues but some times it takes more time for loading the form.