





Distribute surveys






Supported Operating System(s):
Web browser (OS agnostic)About SurveySparrow
SurveySparrow is a cloud-based survey solution. Key features include recurring surveys, audience management, analytics, customization and embedded surveys.
SurveySparrow allows managers to create surveys with the help of configurable built-in templates. Managers can personalize the surveys using various types of display logic such as branching. Additionally, surveys can be set up so that users can leave comments after each response.
Surveys can be distributed over multiple channels including email and social media platforms. These surveys can be personalized with unique links for each respondent, which allows users to track responses. The reporting module allows users to analyze survey performance by downloading responses in Excel or CSV formats. Surv...
Distribute surveys
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
September 2020
Kimberly from Self-employed
Company Size: 1 employee
Industry: Management Consulting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2020
More than just a survey tool
I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.
Pros
I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.
Cons
I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.
December 2019
Everly from Nuvitta
Company Size: 2-10 employees
Industry: Information Technology and Services
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Excellent software and alternative to Typeform!
Excellent service and fast support!
Pros
I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!
Cons
There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.
Reasons for Choosing SurveySparrow
No other software was interactive or functional
Reasons for Switching to SurveySparrow
The software didn’t work with Facebook advertising causing my clients’ client to miss valuable leads
January 2020
Saurabh from GattiHR
Company Size: 11-50 employees
Industry: Human Resources
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
January 2020
Missing key features!
It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
Pros
1. Chat based survey capability 2. Open integration 3. SMS Text capability
Cons
1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.
November 2020
Finn from Finn R.
Company Size: 1 employee
Industry: Accounting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2020
Good software for feedback compilation
Pros
Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.
Cons
Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.
December 2019
Anonymous
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
SurveySparrow - A simple and easy way to make surveys
I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.
Pros
The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.
Cons
It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.
Reasons for Choosing SurveySparrow
It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.