SurveySparrow Software


SurveySparrow is a cloud-based survey solution. Key features include recurring surveys, audience management, analytics, customization and embedded surveys.

SurveySparrow allows managers to create surveys with the help of configurable built-in templates. Managers can personalize the surveys using various types of display logic such as branching. Additionally, surveys can be set up so that users can leave comments after each response.

Surveys can be distributed over multiple channels including email and social media platforms. These surveys can be personalized with unique links for each respondent, which allows users to track responses. The reporting module allows users to analyze survey performance by downloading responses in Excel or CSV formats. SurveySparrow also integrates with various tools such as Zendesk, HubSpot, Slack, Intercom, Salesforce and WordPress.

Pricing is per month. Support is provided via phone, email, live chat and an online help desk.

Distribute surveys
Distribute surveys

Distribute surveys

Create survey

Create survey

Branding

Branding

Survey question

Survey question

Email survey

Email survey

Survey output

Survey output

Supported Operating System(s):

Web browser (OS agnostic)



23 Reviews of SurveySparrow

Overall rating

4.5 / 5 stars

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Shannon from Conversion Dojo

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Mobile Friendly and Interactive Survey Tool

Love it. I get better participation than with traditional survey tools.

Pros

Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.

Cons

Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Chirpy Surveys

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Pros

They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Cons

They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Review Source: Capterra

Ramon from Essence of Being

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Make surveys delicious again. For both sides, enquirer and queried!

- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Pros

- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements

Cons

- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.

Review Source: Capterra

Cristina from Teachlr

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

It completely changed the way we see and use survey tools. I love it!

Pros

The fact that it provides a conversational flow is different and refreshing. Besides, its price is amazingly affordable and the costumer service is extremely efficient. So much better than SurveyMonkey!

Cons

It has limited feautures, I would love to see more options to customize my survey in a future, like in survey templates.

Review Source: Capterra

Pranay from Reliable Software

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Natural, fantastic and Very simple tool to Setup survey.

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Pros

Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Cons

I Feel that features are limited here. I suggest there should be some more features to use by the users.

Review Source: Capterra

Brandi from Bad Rabbit Consulting

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Unbelievable customer service! So happy!

Pros

The software itself is great because there's a really nice, conversational flow to things. I like how I can customize follow up questions, download results, easily upload contacts, etc. But what I LOVE about it is the accessibility to customer service. I found SurveySparrow after becoming completely frustrated with the inaccessibility of customer service at SurveyMonkey. With SurveyMonkey, I had emailed back and forth about a glitch for days, begging to just speak to someone on the phone (the glitch had to do with a problem when I was trying to upgrade to a paid account, but apparently you have to have a paid account to speak to someone on the phone).

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Easy and fun to use.

Overall it's quite useful and easy.

Pros

SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Cons

In my opinion- it has very few features. It needs more options for customizing the surveys- colors, schemes etc.

Review Source: Capterra

Shannon from Conversion Dojo

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I Can Now Create Beautiful and Mobile First Surveys

I can create easy surveys for a mobile audience

Pros

They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user. My favorite survey app!

Cons

It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

It is a really good tool. They have the potential to be one of the best survey tool

It was my goto product because it was so simple to use. i would say simplicity is the key.

Pros

This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support

Cons

They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.

Review Source: Capterra

Jose Ramon from Sr.

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Easy to use and nice way to reach to your customers

Pros

It is pretty easy to develop a new survey (conversation) and they way it is deployed (as a messenger chat) is so different that my conversions have increased a lot. I am loving this!!

Cons

It still has some lack of customization but they are working on it. I would like to change colors and some other designs. They will also have to improve the logic function of the questions/answer

Review Source: Capterra

Jig from i9 Sports

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Phenomenal experience with the product and world-class service! Super excited about the future.

Pros

Survey Sparrow is visually appealing, easy to create, and can be customized to sets of questions for data gathering. Analytics that are provided are quite helpful and as more features are added from their roadmap, it'll be an incredible product. I'll also look forward to them adding additional products from this concept.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Good product to know the reviews

Pros

Easy UI and it is one among the few softwares which has that. But having said that the need for coming again and again is less

Review Source: Capterra

Seshu from Seshu Photography

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

February 2018

SurveySparrow review

I am able to connect with my audience and understand their needs and desires right away. Love the conversational aspect of this tool. If you need a tool to survey your clients, you can't go wrong with Survey Sparrow. As I have indicated, the support is good and so is the customer service before you buy it.

Pros

SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

Review Source: Capterra

Chris from JCC MetroWest

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Promising survey software with interesting approach to collecting data

Pros

The conversational interface for collecting survey data is a more engaging format. Having multiple options to share a survey (link, website embed, etc) is also a huge plus.

Cons

The reporting and analyzing survey data has a ways to go. If you need more fine grain tools for collecting survey data and analyzing it, this might not be for you.

Review Source: Capterra

Miriam from Coincidencity

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Lovely tool to replace boring survey forms with chat-like interaction

Fast set up, easy to use surveys and fun interaction for clients. I like the simplicity of the tool.

Pros

Super easy to set up - first product I've ever used within 5min of buying. I used to use online pdf forms to seek feedback from customers and workshop participants. SurveySparrow is so much easier to set up, collect feedback, analyse it, and much for fun for the people filling it in! I've noticed an uptake in the number of people giving feedback, especially on the qualitative side.

Cons

Still need to be able to amend some of the wording, e.g. end-of-message. Not a big deal but would be nice.

Review Source: Capterra

Rg from LocalBoo.st

Ease-of-use

Value for money

Customer support

Functionality

February 2018

This is survey in TypeForm format

Ease of getting customer feedback

Pros

It's easy to use, there's already templates that you could use. I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.

Cons

I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

Review Source: Capterra

Alex from Beyond Possibilities

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Absolutely the most friendly survey tool ever!

Pros

SurveySparrow is really easy to setup and so friendly to use. The response rate is just awesome compared to traditional survey tools.

Cons

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Review Source: Capterra

Nicolet from Picture & Space

Ease-of-use

Value for money

Customer support

Functionality

January 2018

SurveySparrow makes surveys fun!

Pros

I love the chat like the way of creating and answering the survey. It gives it a personal feeling. It was very easy to set up my first client satisfaction form without even checking the documentation.

Cons

I don't like the SurveySparrow branding but I know it's on the roadmap to create my own branding soon. I can work with it in the meantime.

Review Source: Capterra

Hugo from Southeast Computer Solutions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

This is a great software, smooth and easy to use, I am very happy with it.

Pros

1. Extremely easy to use
2. Very customizable
3. Support service is extraordinary, they answered my questions in less than 2 min.
4. Price is fair
5.

Cons

Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Review Source: Capterra

Tanner from Elevate Social

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Super simple, fun, unique and interactive surveys

Pros

It's awesome to use, the surveys are fun to fill out and feel more like a conversation than a survey.

Cons

Review Source: Capterra