SurveySparrow Software

FrontRunners 2020

About SurveySparrow

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them in custom lists based on job titles, location and age groups. SurveySparrow comes with a reporting module, which helps businesses analyze feedback received on every question and generate reports in real-time, providing visibility to enhance the customer experience. Supervisors can utilize built-in templates based on various variables and multiple logic-blocks to create personalized surveys, allowing businesses to improve communication with customers. Additionally, it comes with engaging conversational forms and tools such as matrix question...

SurveySparrow Pricing

Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Business Plan at $99, Enterprise Plan at $499, and the Elite Plan are the pricing plans offered.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Available

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SurveySparrow

SurveySparrow User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 57 reviews

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

More than just a survey tool

User Profile

jason

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Survey sparrow review(2022)

Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!

Pros

Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors- it gives the visitor the impression that they are interacting with a live agent( that's the sensation I had the first time testing it). The LOGIC section is what you should accentuate more on if you ask me. With this tool, you get to define factors that will trigger the form's display on your website( for pop-ups) usually defined by the percentage scroll rate or an average session duration(measured in seconds). I find this extremely helpful as it keeps my web pages clean and nice-looking, especially for my service pages. You equally get to choose between inline and side widgets placements as well. This software will help your business understand how to better serve your clients.

Cons

nothing complicated yet and hopefully, the developers keep making updates.

Reasons for switching to SurveySparrow

offers poll options, however, are not professional.

User Profile

Maszni

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

A very good survey software

Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads.

Pros

Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.

Cons

The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.

Reasons for switching to SurveySparrow

Google Forms only suitable for a very basic survey and not much data can be displayed on the report.

Saurabh

Company size: 11-50 employees

Industry: Human Resources

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

January 2020

Missing key features!

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

Pros

1. Chat based survey capability 2. Open integration 3. SMS Text capability

Cons

1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.

Anonymous

Company size: 2-10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Did what I wanted - Good customer survey tool

I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.

Pros

It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

Cons

There are other survey tools out there which give you better value by offering more services for the same or lesser price.

Reasons for choosing SurveySparrow

It did what I wanted. I would get a certain number of surveys a month making my survey evergreen instead of having to refresh and lose the data every time I reached the threshold of a certain plan (something other survey softwares offered)

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