About SurveySparrow

SurveySparrow is a cloud-based survey solution. Key features include recurring surveys, audience management, analytics, customization and embedded surveys.

SurveySparrow allows managers to create surveys with the help of configurable built-in templates. Managers can personalize the surveys using various types of display logic such as branching. Additionally, surveys can be set up so that users can leave comments after each response.

Surveys can be distributed over multiple channels including email and social media platforms. These surveys can be personalized with unique links for each respondent, which allows users to track responses. The reporting module allows users to analyze survey performance by downloading responses in Excel or CSV formats. Surv...


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Supported Operating System(s):

Web browser (OS agnostic)

39 Reviews of SurveySparrow

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(10)

10

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 39 results

December 2019

Frances from HERE Technologies

Verified Reviewer

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2019

A tool that makes it easy and effective for you.

Our relationship with the users and client is increased therefore making it easy for us to conduct a survey and focus on what really matters. Nowadays it is very important that surveys can be visualized on any device, and surveysparrow fully meets this.

Pros

Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. It saves you a lot of time so you can use it on other things.

Cons

So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.

December 2019

Everly from Nuvitta

Company Size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent software and alternative to Typeform!

Excellent service and fast support!

Pros

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Cons

There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Reasons for Choosing SurveySparrow

No other software was interactive or functional

January 2020

Saurabh from GattiHR

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2020

Missing key features!

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

Pros

1. Chat based survey capability 2. Open integration 3. SMS Text capability

Cons

1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

SurveySparrow - A simple and easy way to make surveys

I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Pros

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Cons

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Reasons for Choosing SurveySparrow

It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.

December 2019

Louise from Altitude 66 Sports SLU

Company Size: 1 employee

Industry: Management Consulting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

December 2019

SurveySparrow..potentially the only solution you need

Overall SurveySparrow is already good with the potential to be amazing.

Pros

Easy to use Demo's Templates Image Bank

Cons

Inability to move through the visual view of the survey without going from start to finish to see edits Renaming is only available on the Enterprise subscription Price of the Enterprise subscription Lack of ability to have 2 connected short questions in 1 view Lack of intergrations

Reasons for Choosing SurveySparrow

SurveySparrow contains many, but not all of the advantages of Typeform, but is more cost-effective.