SurveySparrow

RATING:

4.4

(107)

About SurveySparrow

SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them in custom lists based on job titles, location and age groups. SurveySparrow comes with a reporting module, which helps businesses analyze feedback received on every question and generate reports in real-time, providing visibility to enhance the customer experience. Supervisors can utilize built-in templates based on various variables and multiple logic-blocks to create personalized surveys, allowing businesses to improve communication with customers. Additionally, it comes with engaging conversational forms and tools such as matrix question...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SurveySparrow Pricing

Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Business Plan at $99, Enterprise Plan at $499, and the Elite Plan are the pricing plans offered.

Free trial: 

Available

Free version: 

Available

SurveySparrow

SurveySparrow Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SurveySparrow

1 - 5 of 106 Reviews

Kimberly

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

More than just a survey tool

User Profile

Pratap

Verified reviewer

Higher Education, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Best survey building platform

Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.

PROS

SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.

CONS

SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.

Reason for choosing SurveySparrow

Based on the subscription prices and familiarity among the users.

Reasons for switching to SurveySparrow

The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys.

J'La

Government Relations, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

My go to Survey Application

Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.

PROS

I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate.

CONS

I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features.

Reason for choosing SurveySparrow

I don't recall. I believe it was the logic feature.

Omar

Retail, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2024

Need to improve reporting and also customer service

PROS

Easy to use.

CONS

Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue

Melinda

Human Resources, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

SurveySparrow - The Real Deal In Surveying

PROS

It comes with best online HR features It makes handling business surveys easy including easy building of forms It ,makes engagements and feedback collection easy

CONS

SurveySparrow has been helpful with no challenges