

SurveySparrow Software
FrontRunners
About SurveySparrow
SurveySparrow Pricing
Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Business Plan at $99, Enterprise Plan at $499, and the Elite Plan are the pricing plans offered.
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Available
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SurveySparrow
SurveySparrow User Reviews
OVERALL RATING
Showing 1 - 5 of 57 reviews
Anonymous
Time used: More than 2 years
Review Source: Capterra
August 2021
More than just a survey tool

jason
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
April 2022
Survey sparrow review(2022)
Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!
Pros
Survey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors- it gives the visitor the impression that they are interacting with a live agent( that's the sensation I had the first time testing it). The LOGIC section is what you should accentuate more on if you ask me. With this tool, you get to define factors that will trigger the form's display on your website( for pop-ups) usually defined by the percentage scroll rate or an average session duration(measured in seconds). I find this extremely helpful as it keeps my web pages clean and nice-looking, especially for my service pages. You equally get to choose between inline and side widgets placements as well. This software will help your business understand how to better serve your clients.
Cons
nothing complicated yet and hopefully, the developers keep making updates.
Reasons for switching to SurveySparrow
offers poll options, however, are not professional.

Maszni
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Entertainment
Time used: More than 2 years
Review Source: Capterra
March 2021
A very good survey software
Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads.
Pros
Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.
Cons
The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.
Reasons for switching to SurveySparrow
Google Forms only suitable for a very basic survey and not much data can be displayed on the report.
Saurabh
Company size: 11-50 employees
Industry: Human Resources
Time used: Less than 12 months
Review Source: Capterra
January 2020
Missing key features!
It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
Pros
1. Chat based survey capability 2. Open integration 3. SMS Text capability
Cons
1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.
Anonymous
Company size: 2-10 employees
Time used: Less than 6 months
Review Source: Capterra
March 2022
Did what I wanted - Good customer survey tool
I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.
Pros
It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.
Cons
There are other survey tools out there which give you better value by offering more services for the same or lesser price.
Reasons for choosing SurveySparrow
It did what I wanted. I would get a certain number of surveys a month making my survey evergreen instead of having to refresh and lose the data every time I reached the threshold of a certain plan (something other survey softwares offered)