SurveySparrow
About SurveySparrow
Awards and Recognition
SurveySparrow Pricing
Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Business Plan at $99, Enterprise Plan at $499, and the Elite Plan are the pricing plans offered.
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for SurveySparrow
1 - 5 of 78 Reviews
Kimberly
1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2021
More than just a survey tool
Sthefany
Verified reviewer
Investment Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Robust platform for data collection
It facilitates the collection of omnichannel data through email, web link, social networks, among others. Surveys have a nice modern look. Ready-to-use templates are very useful and help save time. Offline surveys work perfectly and 360 feedback surveys are very versatile as well.
CONSThis platform is very complete and versatile, the only problem is that, to enjoy the advanced functions, the cost rises considerably.
Everly
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent software and alternative to Typeform!
Excellent service and fast support!
PROSI love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!
CONSThere were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.
Reason for choosing SurveySparrow
No other software was interactive or functional
Reasons for switching to SurveySparrow
The software didn’t work with Facebook advertising causing my clients’ client to miss valuable leads
Dianne
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Unreputable Comany
We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!
PROSWe loaded their chat bot and received no benefit from it.
CONSTheir billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.
Reason for choosing SurveySparrow
It was recommended by an employee who is no longer with us.
Veerabhadrarao
Verified reviewer
Computer Software, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Excellent surveying tool SurveySparrow
My overall experience with ServiceSparrow is awesome as it is user friendly and easy to use.we can easily create surveys for gathering data from people in large scale. The format of data it is giving from surveys is very clear to analyze. I feel it is one of the secure platform for handling surveys. One of the best solution for businesses in which surveys are needed as SurveySparrow is a stable platform.
PROSSurveySparrow is an excellent platform for creating surveys to know the pulse of people.It is a secure and stable platform.we can easily fetch the data from people by creating a form in SurveySparrow.Easy to use and user friendly
CONSDidn't find any serious issues but some times it takes more time for loading the form.
