All SurveySparrow Reviews

1-25 of 106 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Kimberly

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

More than just a survey tool

User Profile

Pratap

Verified reviewer

Higher Education, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Best survey building platform

Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.

PROS

SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.

CONS

SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.

Reason for choosing SurveySparrow

Based on the subscription prices and familiarity among the users.

Reasons for switching to SurveySparrow

The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys.

J'La

Government Relations, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

My go to Survey Application

Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.

PROS

I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate.

CONS

I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features.

Reason for choosing SurveySparrow

I don't recall. I believe it was the logic feature.

Saurabh

Human Resources, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed January 2020

Missing key features!

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

PROS

1. Chat based survey capability 2. Open integration 3. SMS Text capability

CONS

1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.

Melinda

Human Resources, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

SurveySparrow - The Real Deal In Surveying

PROS

It comes with best online HR features It makes handling business surveys easy including easy building of forms It ,makes engagements and feedback collection easy

CONS

SurveySparrow has been helpful with no challenges

Niall

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Great product

PROS

Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good.

CONS

We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.

Hak Chong

Information Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2022

Like a Sparrow, it has all component to fly like a bird.

SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works very well with the younger folks as its Chat mode is very intuitive and friendly.

PROS

To upgrade to the next level can be costly.

CONS

Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing.

Reason for choosing SurveySparrow

Not at the moment of purchase

Reasons for switching to SurveySparrow

Although Google Forms does its work very well, its design is rather 'old fashion'

Nisha

Retail, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2024

Amazing tool for product experience and customer feedback

PROS

1. Ease to use the tool 2. CSM and support received 3. Easy Integration 4. Cost Effective

CONS

1. AI and Machine Learning feature 2. Trend analysis

Ahamed

Information Technology and Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great Experience

PROS

Ease of use and setup. Ideal for both SME and Enterprises.

CONS

Some of hte old-fashioned features are not available anymore.

Jennifer

Non-Profit Organization Management, 1 employee

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great value and customer service

PROS

I appreciated the personal and responsive customer service I received from the Survey Sparrow team and we were able to make adjustments and customizations as needed.

CONS

A few advanced features were not yet available.

Reasons for switching to SurveySparrow

Cost and ease of use for administrators

Zulfiqar

Information Technology and Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Can add more types of surveys

PROS

ease of use, UI is smooth, integration with other tools

CONS

emailing mechanism and slow processing of data

User Profile

Mark

Verified reviewer

Management Consulting, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Fly Like A Bird, Survey Like A Sparrow!

The way SurveySparrow can handle input from visitors via chat is a tremendous help. People tend not to fill in surveys when just linked to a more static "normal" survey. But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before. We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear benefit we have realized and could not have done without the feedback we got via SurveySparrow. Give it a try, this is something you really need to experience first hand. No review will do this justice compared to just “flying in”!

PROS

The feature set is incredible and apparently ever growing. I like that SurveySparrow are continuously working on new functionality. Sure there was a learning curve, but it was not steep. We like it so much that we upgraded to a (newer) higher tier, which gives us even more functionality. We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

CONS

SurveySparrow changed their tiers (for the better), but did not notify us. Improvement could (and always should ) be made regarding their external communication. We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked). Can happen, not a big problem.

User Profile

Sthefany

Verified reviewer

Investment Banking, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Robust platform for data collection

PROS

It facilitates the collection of omnichannel data through email, web link, social networks, among others. Surveys have a nice modern look. Ready-to-use templates are very useful and help save time. Offline surveys work perfectly and 360 feedback surveys are very versatile as well.

CONS

This platform is very complete and versatile, the only problem is that, to enjoy the advanced functions, the cost rises considerably.

Paige

Hospitality, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2021

Don't hate it , don't love it

I don't think that it's something I want to integrate into my everyday life I have been a user for a little over two years now and I am actually looking into other programs but overall my experience with a decent I don't have too many complaints and I would recommend it as a starting platform if you're trying to get your branding out there.

PROS

Every step of creating a survey form is very simple and has next to no learning curves needed before using the software. It's very easy to distribute the surveys into email or social media platforms and it's just a very personal experience all around you really feel like you're getting to know the customers you're working with!

CONS

I really don't have too many complaints I noticed every now and then the dragon drop question box is a little buggy and it makes the customisation process a little bit harder than it should be and you definitely want to be a premium user if you want to access all the complex features that it has to offer I do wish they offered a little bit more features with the cheaper plans.

User Profile

Randy

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

The price is very convenient and easy to use

This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in SurveySparrow is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information.

PROS

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.

CONS

It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.

User Profile

Ngenge

Verified reviewer

Computer Software, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Survey Sparrow

Survey sparrow is very helpful for creating awesome and professional surveys-I firmly recommend it.

PROS

Survey Sparrow is the B.O.B survey builder we've ever used. Its results speaksout better than Jack Sparrow himself. The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business. Survey sparrow makes quizze nad polls building experience highly simplified and is very accurate and smart. It has a ton of pre-made templates to use and this helps to reduce the stress-anyway. It equally provides a trial period, where you can test out the power of this tool. There is much to say but, in a nutshell- It's the ideal option for your business and I will always recommend it.

CONS

It's working very well and haaven't got any issues with it yet.

Reasons for switching to SurveySparrow

It's good, howevern doesn't have nice looking designs and It's also expensive

User Profile

Jayanth

Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2023

The Great Survey Builder

My overall experience is good with surveysparrow, it is easy to create forms and it has more no of templates.

PROS

Surveysparrow is one of the best software for building surveys. In this user interface is easy to setup and use. It has plenty of templates, it is one of the best feature in this software and as well as customers feels free on filling forms.

CONS

This software irritates by sending promotional mails each and everyday, and the templates which is provided by this software is not at all free, user has to purchase the premium option to use those templates.

User Profile

Kimberly

Verified reviewer

Management Consulting, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

More than just a survey tool

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

PROS

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

CONS

I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

Finn

Accounting, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2020

Good software for feedback compilation

PROS

Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

CONS

Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.

Anonymous

11-50 employees

Used daily for free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2018

It is a really good tool. They have the potential to be one of the best survey tool

It was my goto product because it was so simple to use. i would say simplicity is the key.

PROS

This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support

CONS

They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.

Jessica

Marketing and Advertising, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2021

Good Software Crappy Customer Service

Software is great but everything else makes me want to drop them like a bad habit.

PROS

Ease of use. I very much prefer this over the monkey.

CONS

Customer service is an absolute joke. 24/7 support is a myth and the chat team is just bots. Asked a simple question. Bot sends me articles and asked if it helped. Replied no, and the bot says the team typically answers in a few min... an hour later still waiting.

Kristy

Wholesale, 1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Pricing model is deceptive

Would not recommend. There are better platforms out there.

PROS

It was easy to build surveys. Other than that, there was not much that I would recommend them for.

CONS

Pricing model was not transparent. Was not informed that if I do not use all my purchased surveys in a select timeframe, I would lose them. They then tried to charge me for an entirely new set of surveys without my knowledge of consent. Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one sitting, you lose all already entered data.

Reason for choosing SurveySparrow

Looked easy to build surveys.

Anonymous

2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

A new way to survey!

This is a great survey tool. Comprable in price to survey monkey but does a lot more. The wave of the future is texting, online customer service, etc...and this kind of survey does that. I love it!

PROS

I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

CONS

I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

User Profile

Carolina

Verified reviewer

Financial Services, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Good tool to automate your company's survey

My overall experience with the software is really good. The price is very competitive and works really well.

PROS

The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled!

CONS

We had some difficulties when sharing the survey with customers and team members in China. Some could only open with VPN.

User Profile

Ganapathi

Verified reviewer

Consumer Electronics, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Best survey site

PROS

The form can be build from the blank scratch and can use different themes so that customers can give their opinion.it is very good mode for getting market analysis of the product

CONS

The customer support is poor . occasionally the survey doesn't submit

Showing 1 - 25 of 106 Reviews