SurveySparrow
About SurveySparrow
Awards and Recognition
SurveySparrow Pricing
Please contact SurveySparrow directly for pricing details.
Free trial:
Available
Free version:
Available
Most Helpful Reviews for SurveySparrow
1 - 5 of 108 Reviews
Nitin
Computer Software, 201 - 500 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Great multi purpose survey tool.
Pratap
Verified reviewer
Higher Education, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Best survey building platform
Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.
PROSSurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.
CONSSurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.
Reason for choosing SurveySparrow
Based on the subscription prices and familiarity among the users.
Reasons for switching to SurveySparrow
The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys.
J'La
Government Relations, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
My go to Survey Application
Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.
PROSI like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate.
CONSI've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features.
Reason for choosing SurveySparrow
I don't recall. I believe it was the logic feature.
Saurabh
Human Resources, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2020
Missing key features!
It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
PROS1. Chat based survey capability 2. Open integration 3. SMS Text capability
CONS1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.
Niall
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Great product
Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good.
CONSWe're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.
