Voxco Online Software


Voxco IVR is a cloud-based interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience.

Voxco IVR’s survey module sends respondents a pre-recorded questionnaire that can be answered using a telephone keypad. The solution is available in three modes: inbound, outbound and mixed mode. The inbound mode allows respondents to call a particular number at any given time to complete the survey, while outbound mode calls the respondents and has them complete the pre-recorded survey at that point only. In mixed mode, the solution allows respondents to switch from computer-assisted telephone interviewing (CATI) phone surveys while answering sensitive questions.

Voxco IVR messaging sends pre-recorded customer support messages to a set target audience. The solution also allows users to measure customer satisfaction and then identify gaps.

Support is provided via email and phone.

Feedback
Feedback

Feedback

Sample management

Sample management

Tracking dashboard

Tracking dashboard

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



11 Reviews of Voxco Online

Overall rating

4.0 / 5 stars

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Bonni from Walmart Canada

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Voxco Saved Us!

Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

Pros

How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Cons

There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

Review Source: Capterra

Brian from MDR

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

VoxCo CATI

VoxCo has allowed us to continue to operate a phone center is a way that is both efficient and cost effective

Pros

This is a substantial improvement from our prior CATI software. I like the easy to use interface for programming surveys and the easy to use interface for setting up projects in Command Center. The system has a great deal of flexibility is setting up strata and quota assignments as well as setting complicated callback rules

Cons

It can be a bit slow when downloading data files but this is understandable since our surveys results in very large data sets!

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

best survey tool

Pros

i appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it

Cons

the commande center is only compatible with internet explorer 8 we cant use it with chrome for exemple or in a mobile device.

Review Source: Capterra

Response: Voxco, Voxco

July 2018

Thanks for using our software and for your review. The newest version of Command Center supports multiple browsers including Firefox, Chrome, IE 11, and Edge. If you have any questions, please contact our technical support department. The Voxco team.

LinkedIn icon
Verified Reviewer

Ease-of-use

Functionality

April 2018

my experience as a beginner with Voxco Survey Software

creation of market research for clients. data processing in several formats. creating questionnaires

Pros

from my experience with Voxco CAWI & CATI:

Flexibility to create survey

Powerful and more detailed reporting

Quality of support help

possibility to create complex quests

support for multiple data formats for exported files

the highly flexible quota system

Cons

from my experience with Voxco CAWI & CATI:

the difficulty of creating a nice ergonomic questionnaire

Use HTML4 instead of HTML5 which makes it difficult to integrate new components.

the builder "DESIGN" is not well optimized

the worst is the incompatibility with other browsers Chrome, Firefox

Review Source: Capterra

Dave from Market Research

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

not good

Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Pros

Not much.

Extremely simple surveys can be done quickly.

Importing a second language into an existing survey can be fast.

Cons

It is time-consuming to program anything beyond the most simple of surveys in it.

It lacks many basic features.

Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.

Many of the "features" do not work.

You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.

Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.

It is difficult to re-use answer lists unless they are 100% identical.

There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.


I had more cons but ran out of space but you get the idea.

Review Source: Capterra

said from EFG

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

the best survey software

Pros

the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .

Cons

the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.

Review Source: Capterra

Response: Voxco, Voxco

June 2017

Thanks for the review, Said. FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :) Tim at Voxco

Guthrie from Precision Opinion

Ease-of-use

Customer support

November 2015

Extremely flexible data collection suite

Technology driven data collection software Flexible Feature rich Tight phone/web/online integration Constant updates for improvements and new features

Review Source: Capterra

Kathleen from RGA

Ease-of-use

Customer support

November 2015

A4S has been a flexible tool capable of managing the complexity of our industry surveys.

A4S has enabled us to provide additional (automated) services to our clients such as: - copy of survey responses delivered via email - certificate of completion delivered via email Really appreciate the level of customer service experienced with A4S! Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.

Review Source: Capterra

Lawrence from EY Sweeney

Ease-of-use

Customer support

November 2015

Working with Voxco

We use the software for CATI and CAWI surveys and it works well. It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool. Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.

Review Source: Capterra

Jean from Cible recherche / Vox Opinion

Ease-of-use

Customer support

November 2015

Great customer service. Flexible and quick to response to our request.

We're doing business with Voxco since 15 years, they are getting better with time.

Review Source: Capterra

Sarah from Opinion Dynamics

Ease-of-use

Customer support

November 2015

Needs a lot of work to make it great.

Having the mixed mode option is a great idea but we have run into a lot of obstacles in using it. First we had to wait almost a month to be upgraded to the new version. Then when we tried using it ourselves and contacted support for help, their solutions were not correct. It took more than 3 months to be able to launch a survey using this method and it still does not work perfectly to fit our needs.

Review Source: Capterra

Displaying 1 - 11 of 11 reviews