Voxco IVR is a cloud-based interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience.
Voxco IVR’s survey module sends respondents a pre-recorded questionnaire that can be answered using a telephone keypad. The solution is available in three modes: inbound, outbound and mixed mode. The inbound mode allows respondents to call a particular number at any given time to complete the survey, while outbound mode calls the respondents and has them complete the pre-recorded survey at that point only. In mixed mode, the solution allows respondents to switch from computer-assisted telephone interviewing (CATI) phone surveys while answering sensitive questions.
Voxco IVR messaging sends pre-recorded customer support messages to a set target audience. The solution also allows users to measure customer satisfaction and then identify gaps.
Support is provided via email and phone.
Dave from Market Research
Employees number: 201-500 employees
Can't think of one.
I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.
Extremely simple surveys can be done quickly.
Importing a second language into an existing survey can be fast.
It is time-consuming to program anything beyond the most simple of surveys in it.
It lacks many basic features.
Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.
Many of the "features" do not work.
You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.
Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.
It is difficult to re-use answer lists unless they are 100% identical.
There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.
I had more cons but ran out of space but you get the idea.
said from EFG
Employees number: 201-500 employees
the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .
the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.
Response: Voxco, Voxco
Date: June 2017
Thanks for the review, Said.
FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :)
Tim at Voxco
Guthrie from Precision Opinion
Technology driven data collection software
Tight phone/web/online integration
Constant updates for improvements and new features
Kathleen from RGA
A4S has enabled us to provide additional (automated) services to our clients such as:
- copy of survey responses delivered via email
- certificate of completion delivered via email
Really appreciate the level of customer service experienced with A4S!
Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.
Lawrence from EY Sweeney
We use the software for CATI and CAWI surveys and it works well.
It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool.
Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.
Jean from Cible recherche / Vox Opinion
We're doing business with Voxco since 15 years, they are getting better with time.
Sarah from Opinion Dynamics
Having the mixed mode option is a great idea but we have run into a lot of obstacles in using it. First we had to wait almost a month to be upgraded to the new version. Then when we tried using it ourselves and contacted support for help, their solutions were not correct. It took more than 3 months to be able to launch a survey using this method and it still does not work perfectly to fit our needs.