Voxco Online software


9 reviews(4.0/5)
9 reviews(4.0/5)

Voxco IVR is a cloud-based interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience.

Voxco IVR’s survey module sends respondents a pre-recorded questionnaire that can be answered using a telephone keypad. The solution is available in three modes: inbound, outbound and mixed mode. The inbound mode allows respondents to call a particular number at any given time to complete the survey, while outbound mode calls the respondents and has them complete the pre-recorded survey at that point only. In mixed mode, the solution allows respondents to switch from computer-assisted telephone interviewing (CATI) phone surveys while answering sensitive questions.

Voxco IVR messaging sends pre-recorded customer support messages to a set target audience. The solution also allows users to measure customer satisfaction and then identify gaps.

Support is provided via email and phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

9 Reviews of Voxco Online

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  • Verified Reviewer

    July 2018

    best survey tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    i appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it

    Cons

    the commande center is only compatible with internet explorer 8 we cant use it with chrome for exemple or in a mobile device.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Voxco, Voxco

    July 2018

    Thanks for using our software and for your review. The newest version of Command Center supports multiple browsers including Firefox, Chrome, IE 11, and Edge. If you have any questions, please contact our technical support department. The Voxco team.

  • Verified Reviewer

    April 2018

    my experience as a beginner with Voxco Survey Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    creation of market research for clients. data processing in several formats. creating questionnaires

    Pros

    from my experience with Voxco CAWI & CATI:

    Flexibility to create survey

    Powerful and more detailed reporting

    Quality of support help

    possibility to create complex quests

    support for multiple data formats for exported files

    the highly flexible quota system

    Cons

    from my experience with Voxco CAWI & CATI:

    the difficulty of creating a nice ergonomic questionnaire

    Use HTML4 instead of HTML5 which makes it difficult to integrate new components.

    the builder "DESIGN" is not well optimized

    the worst is the incompatibility with other browsers Chrome, Firefox

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dave from Market Research

    Number of employees: 201-500 employees

    January 2018

    not good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

    Pros

    Not much.

    Extremely simple surveys can be done quickly.

    Importing a second language into an existing survey can be fast.

    Cons

    It is time-consuming to program anything beyond the most simple of surveys in it.

    It lacks many basic features.

    Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.

    Many of the "features" do not work.

    You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.

    Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.

    It is difficult to re-use answer lists unless they are 100% identical.

    There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.


    I had more cons but ran out of space but you get the idea.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • said from EFG

    Number of employees: 201-500 employees

    June 2017

    the best survey software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .

    Cons

    the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.

    Review Source: Capterra

    Response: Voxco, Voxco

    June 2017

    Thanks for the review, Said. FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :) Tim at Voxco

  • Guthrie from Precision Opinion

    November 2015

    Extremely flexible data collection suite

    Ease-of-use
    Quality
    Support

    Technology driven data collection software Flexible Feature rich Tight phone/web/online integration Constant updates for improvements and new features

    Review Source: Capterra
  • Kathleen from RGA

    November 2015

    A4S has been a flexible tool capable of managing the complexity of our industry surveys.

    Ease-of-use
    Quality
    Support

    A4S has enabled us to provide additional (automated) services to our clients such as: - copy of survey responses delivered via email - certificate of completion delivered via email Really appreciate the level of customer service experienced with A4S! Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.

    Review Source: Capterra
  • Lawrence from EY Sweeney

    November 2015

    Working with Voxco

    Ease-of-use
    Quality
    Support

    We use the software for CATI and CAWI surveys and it works well. It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool. Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.

    Review Source: Capterra
  • Jean from Cible recherche / Vox Opinion

    November 2015

    Great customer service. Flexible and quick to response to our request.

    Ease-of-use
    Quality
    Support

    We're doing business with Voxco since 15 years, they are getting better with time.

    Review Source: Capterra
  • Sarah from Opinion Dynamics

    November 2015

    Needs a lot of work to make it great.

    Ease-of-use
    Quality
    Support

    Having the mixed mode option is a great idea but we have run into a lot of obstacles in using it. First we had to wait almost a month to be upgraded to the new version. Then when we tried using it ourselves and contacted support for help, their solutions were not correct. It took more than 3 months to be able to launch a survey using this method and it still does not work perfectly to fit our needs.

    Review Source: Capterra
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