About Wootric

Wootric is a cloud-based customer experience and feedback management software that helps measure and enhance client satisfaction. Primarily catering small to large businesses, the platform uses artificial intelligence to provide insights into customers' happiness with single question micro-surveys.

Key features of Wootric include management of customer feedback, communication, engagement, campaigns, loyalty, segmentation, rating, review, market survey and referrals. Additionally, it facilitates net promoter score feedback, which allows businesses to communicate through various touch points such as, in-app or website, email and short message service (SMS).

Wootric provides software development kits (SDKs) and application programming interfaces (APIs), ...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Wootric

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

April 2020

Wagner from Qualyteam

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2020

Tool that helps the sales team in tracking the customer

Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products.

Pros

It allows us to define the periodicity between the first and the second survey. Through our configuration, we can search our customers by company, being able to identify, which companies have more detractors and promoters customers, assisting in the post sales contact. We can identify through feedbacks, when a customer is dissatisfied with the product he bought and sometimes even the reason.

Cons

Manually we need, after a while, to look for the last evaluation of the client, to compare with the current one, making it impossible to identify and automatically if the negotiation carried out with the client, generated a better assessment than the previous one.

November 2019

Emilio Joaquín from Qualyteam

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

A great software to know your customer

All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have.

Pros

Possibility to use tags in the evaluations to stratify the data and the Snapshot screen is very complete.

Cons

You cannot compare current data with previous data on the same graph.

Reasons for Choosing Wootric

Ease of use.

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

February 2019

Good for a simple NPS tool, should have a better API though

Pros

This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer.

Cons

The Wootric product by itself is good. However, when I used the API to retrieve data, some endpoints didn't allow us to get only the latest updated results which meant we had to get all the results each time (the number of results obviously kept on growing over time). On top of that, there is a limit of pages (30) and a limit or records per page (50) which makes the querying very difficult in order to retrieve more than 1500 results.

April 2020

Estefanía from Qualyteam

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2020

get the result of your customer's satisfaction the moment it happens

Pros

The software allows evaluations to run directly in the application, and allows it to be sent by email. It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics. We have an Integration with zapier, where evaluations without comments, we send an automatic email to customers.

Cons

I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.

October 2019

Vinicius from Qualyteam

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

Take control of the NPS

Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up. I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job.

Pros

The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.). We have a integration with Slack, and the comments made by customers go to a channel in there, this way everyone in the company can evaluated the perception of our users about our tool, without the need to access wootric. Some collect needs to be classified by type tags before. After that I can filter to see only grades, comments, by detractors or promoters, etc. After that I can use this data to making decisions and prioritize improvements for our product.

Cons

The mobile version is a mess, it is not responsive.