Wootric
About Wootric
Wootric Pricing
Track a single metric like NPS for free. Pay for advanced features.
Starting price:
$89.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Wootric
1 - 5 of 12 Reviews
Wagner
Computer Software, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Tool that helps the sales team in tracking the customer
Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products.
PROSIt allows us to define the periodicity between the first and the second survey. Through our configuration, we can search our customers by company, being able to identify, which companies have more detractors and promoters customers, assisting in the post sales contact. We can identify through feedbacks, when a customer is dissatisfied with the product he bought and sometimes even the reason.
CONSManually we need, after a while, to look for the last evaluation of the client, to compare with the current one, making it impossible to identify and automatically if the negotiation carried out with the client, generated a better assessment than the previous one.
Reasons for switching to Wootric
The survey conducted by form, has a much lower response rate, compared to what Wootric can return.
Emilio Joaquín
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
A great software to know your customer
All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have.
PROSPossibility to use tags in the evaluations to stratify the data and the Snapshot screen is very complete.
CONSYou cannot compare current data with previous data on the same graph.
Reason for choosing Wootric
Ease of use.
Reasons for switching to Wootric
For lack of information and reports.
Anonymous
51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Good for a simple NPS tool, should have a better API though
This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer.
CONSThe Wootric product by itself is good. However, when I used the API to retrieve data, some endpoints didn't allow us to get only the latest updated results which meant we had to get all the results each time (the number of results obviously kept on growing over time). On top of that, there is a limit of pages (30) and a limit or records per page (50) which makes the querying very difficult in order to retrieve more than 1500 results.
Estefanía
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2020
get the result of your customer's satisfaction the moment it happens
The software allows evaluations to run directly in the application, and allows it to be sent by email. It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics. We have an Integration with zapier, where evaluations without comments, we send an automatic email to customers.
CONSI don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.
Vinicius
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Take control of the NPS
Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up. I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job.
PROSThe platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.). We have a integration with Slack, and the comments made by customers go to a channel in there, this way everyone in the company can evaluated the perception of our users about our tool, without the need to access wootric. Some collect needs to be classified by type tags before. After that I can filter to see only grades, comments, by detractors or promoters, etc. After that I can use this data to making decisions and prioritize improvements for our product.
CONSThe mobile version is a mess, it is not responsive.