About Wootric


Wootric is a cloud-based customer experience and feedback management software that helps measure and enhance client satisfaction. Primarily catering small to large businesses, the platform uses artificial intelligence to provide insights into customers' happiness with single question micro-surveys.

Key features of Wootric include management of customer feedback, communication, engagement, campaigns, loyalty, segmentation, rating, review, market survey and referrals. Additionally, it facilitates net promoter score feedback, which allows businesses to communicate through various touch points such as, in-app or website, email and short message service (SMS).

Wootric provides software development kits (SDKs) and application programming interfaces (APIs), which further allow customization of platform as per the requirements. It also integrates with Zapier, Salesforce, Hubspot, Intercom, Slack, Zendesk, Gainsight, Totango, mixpanel, Segment, Stitch, Xplenty and Webhooks.

Wootric is available at no cost for startups and additional services are provided on monthly paid subscriptions. It offers support via chat, phone and email.

 



Read More

Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of Wootric

Overall rating

4.50 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-2 of 2 reviews

Do you use this product?Write a review

September 2018

Ganesh from Letscheckup

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Awesome NPS

Pros

I am been using NPS for several time and i am happy with the service being an free service you get an regular update for your activity.

Cons

Nothing cons about it but should provide an Paid plan without any branding.

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

February 2019

Good for a simple NPS tool, should have a better API though

Pros

This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer.

Cons

The Wootric product by itself is good. However, when I used the API to retrieve data, some endpoints didn't allow us to get only the latest updated results which meant we had to get all the results each time (the number of results obviously kept on growing over time). On top of that, there is a limit of pages (30) and a limit or records per page (50) which makes the querying very difficult in order to retrieve more than 1500 results.