Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The solution can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business.
The feedback forms are fully customizable to match the branding of the company and employ rating scales, pre-defined templates and a form builder. Customers can then fill forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase.
A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality is collaborative so that a team can add tasks or notes or send emails to customers. Zonka Feedback can also alert managers about negative feedback via SMS messaging so it can be addressed in a timely and correct way.
Zonka Feedback offers reporting features to dissect the feedback data and provide actionable information to improve the business.
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Gita from Hotel Management
Specialty: Property Management
Number of employees: 11-50 employees
Anuj from SNS restaurants pvt ltd
Louis from Griswold Home Care
Number of employees: 501-1,000 employees
Vinit from Health City Cayman Islands
Number of employees: 51-200 employees