Zonka Feedback Software

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About Zonka Feedback

Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The solution can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business. The feedback forms are fully customizable to match the branding of the company and employ rating scales, pre-defined templates and a form builder. Customers can then fill forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase. A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality is collabo...

Zonka Feedback Pricing

A 15-day free trial is available. PROFESSIONAL: $99/mo (billed monthly); $79/mo (billed yearly) GROWTH: $199/mo (billed monthly); $169/mo (billed yearly) ENTERPRISE: $499/mo (billed monthly); $429/mo (billed yearly) CUSTOM: Please contact Zonka Feedback for further pricing details.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

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Feedback statistics dashboard

Zonka Feedback User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

5

Showing 1 - 5 of 61 reviews

User Profile

Antonio

Verified reviewer

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

June 2021

Hace su trabajo perfectamente y nos ayuda mucho

Por ahora no la hemos probado mucho, sólo tenemos una encuesta funcionando, un NPS que está funcionando muy bien.

Pros

Muy fácil de usar e implementar, me gusta sobre todo la conexión con HubSpot.

Cons

El diseño quizá es un poco feo, pero bueno pienso que es algo fácil de mejorar y no es algo que impacte al uso de la herramienta

Reasons for choosing Zonka Feedback

Por su precio, fue fantástico.

Reasons for switching to Zonka Feedback

El producto era muy caro, y con Zonka puede hacer lo mismo y más o menos tengo todo integrado casi de la misma forma.

Jason

Company size: 1 employee

Industry: E-Learning

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

July 2021

Nice design in Zonka Feedback

The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

Pros

There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

Cons

I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

Reasons for switching to Zonka Feedback

Using Google Forms is a nice choice for free surveys. Zonka Feedback was chosen because there are more features.

Evija

Company size: 51-200 employees

Industry: Financial Services

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

User unfriendly tool

Pros

I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

Cons

It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

Anonymous

Company size: 10,000+ employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Zonka, you're very good!

Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

Pros

(big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat.

Cons

(small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

Reasons for choosing Zonka Feedback

Because of the price, current functionalities and the roadmap.

Reasons for switching to Zonka Feedback

Because of the price.

I P Singh

Company size: 501-1,000 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2020

Zonka Feedback - Useful tool for an office

Have seen many functionalities been added since I started using it. I am a satisfied user.

Pros

Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

Cons

The export of data need little more flexibility to play around and derive 360 degree information.

Reasons for choosing Zonka Feedback

Backend data analysis and its vast applicability

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