Zonka Feedback - Survey software


4 reviews(5.0/5)
4 reviews(5.0/5)

Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The solution can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business.

The feedback forms are fully customizable to match the branding of the company and employ rating scales, pre-defined templates and a form builder. Customers can then fill forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase.

A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality is collaborative so that a team can add tasks or notes or send emails to customers. Zonka Feedback can also alert managers about negative feedback via SMS messaging so it can be addressed in a timely and correct way.

Zonka Feedback offers reporting features to dissect the feedback data and provide actionable information to improve the business.

Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of Zonka Feedback - Survey

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  • Gita from Hotel Management

    Specialty: Property Management

    Number of employees: 11-50 employees

    March 2018

    Nice!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Awesome

    Pros

    I absolutely couldn't survive without this program. It makes my job so much easier! I would definitely recommend

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Anuj from SNS restaurants pvt ltd

    February 2018

    Very good support and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, user can easily navigate and we can customize the feed back pages by own. Easy to track the feedbacks.

    Cons

    Exporting the data is lityle bit challenge. We can select different columns but exported data have different columns.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Louis from Griswold Home Care

    Number of employees: 501-1,000 employees

    May 2017

    Zonka has been a huge help in gathering client satisfaction data.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great data around client satisfaction.

    Pros

    Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes.

    Cons

    I have yet to encounter much that I would change. Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

    Review Source: Capterra
  • Vinit from Health City Cayman Islands

    Number of employees: 51-200 employees

    May 2017

    Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great.

    -The app does the complete analysis so it saves time

    -The dashboard gives to complete live information so that you can act on feedback real time.

    Review Source: Capterra
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