Zonka Feedback - Survey Software


Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The solution can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business.

The feedback forms are fully customizable to match the branding of the company and employ rating scales, pre-defined templates and a form builder. Customers can then fill forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase.

A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality is collaborative so that a team can add tasks or notes or send emails to customers. Zonka Feedback can also alert managers about negative feedback via SMS messaging so it can be addressed in a timely and correct way.

Zonka Feedback offers reporting features to dissect the feedback data and provide actionable information to improve the business.

Feedback statistics dashboard
Feedback statistics dashboard

Feedback statistics dashboard

Response manager

Response manager

Summary reports

Summary reports

Feedback analysis

Feedback analysis

Detailed reports

Detailed reports

Real-time email alerts

Real-time email alerts

Supported Operating System(s):

Web browser (OS agnostic)



5 Reviews of Zonka Feedback - Survey

Overall rating

5.0 / 5 stars

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Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Get your customer feedback easily

Pros

- Features to customize your feedback screen, they are having various option for feedback.
- Option to get user email, phone number and other details before they give feedback.
- In built kiosk, which will save your cost.
- Battery performance and monitoring.
- Alerts on feedback.

Cons

- Sometimes while submitting feedback screen takes lot of time before taking app/tab to the home screen.

Review Source: Capterra

Gita from Hotel Management

Industry:  Property Management

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Nice!

Awesome

Pros

I absolutely couldn't survive without this program. It makes my job so much easier! I would definitely recommend

Review Source

Anuj from SNS restaurants pvt ltd

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Very good support and easy to use.

Pros

Easy to use, user can easily navigate and we can customize the feed back pages by own. Easy to track the feedbacks.

Cons

Exporting the data is lityle bit challenge. We can select different columns but exported data have different columns.

Review Source: Capterra

Louis from Griswold Home Care

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Zonka has been a huge help in gathering client satisfaction data.

Great data around client satisfaction.

Pros

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes.

Cons

I have yet to encounter much that I would change. Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

Review Source: Capterra

Vinit from Health City Cayman Islands

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

Pros

The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great.

-The app does the complete analysis so it saves time

-The dashboard gives to complete live information so that you can act on feedback real time.

Review Source: Capterra

Displaying 1 - 5 of 5 reviews