--- title: "SuperSaaS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SuperSaaS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SuperSaaS is a good fit for you!" source_url: "https://www.softwareadvice.com/tattoo-studio/supersaas-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [SuperSaaS](https://www.softwareadvice.com/tattoo-studio/supersaas-profile/) / SuperSaaS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/tattoo-studio/supersaas-profile/) Reviews [Alternatives](https://www.softwareadvice.com/tattoo-studio/supersaas-profile/alternatives/) # SuperSaaS User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 262 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 180 reviews (69%) - 4 stars: 65 reviews (25%) - 3 stars: 16 reviews (6%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Has an easy-to-use interface.2. - Pricing is low, all in all a great choice and particularly for small businesses with low budget who still wish to offer their users the convenience of online scheduling and booking management. - I used this SuperSaas during pandemic in our church and it's reliable when it comes to online reservations. ## SuperSaaS customer reviews Showing reviews 1-25 of 262 (page 1). ### Reliable, Fast, Easy to Update - Overall rating: 5/5 - Reviewer: Andre Y. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this to facilitate over 50 group classes per week with hundreds of bookings per week. For the most part, this entire process in our business is automated, giving us clients a lot of self service control over their bookings without much labour cost for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's flexible for building out our group class schedules, meeting a variety of our needs. It's flexibility is what makes it so valuable. #### Cons The UI needs an update, there are small UI issues here and there that cause confusion with our end users (clients booking us). The biggest example is, the End Time of appointments are often visually stronger than the Start Time, and we've had a certain % of people come to appointments at the End Time because of it. #### Vendor response Hi Andre, Thank you for taking out the time to share your kind review and feedback. We're glad you're having a great SuperSaaS experience. In order to avoid the confusion with the start time and end time, you can easily customize your email reminders to clearly state the start time. Here's a helpful blog post you can read to set it up: https://blog.supersaas.com/personalizing_your_emails_with_3_useful_hacks Please feel free to reach out to our customer support team in case of any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team Replied May 2019 --- ### Outstanding Customer Service, Versatile Interface - Overall rating: 5/5 - Reviewer: Zindzi J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered It has been quite a learning experience as I am not very tech savvy. However, [SENSITIVE CONTENT HIDDEN] (specifically) has been a lifesaver and very patient with helping me create the schedule our wellness center needs most. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the variety offered with SuperSaas. It suits a wide array of needs for businesses and professionals. #### Cons Finding the instructions to do more nuanced customizations isn't as intuitive as I'd like, so I end up using customer service for help finding the correct links. Also, videos are WAY more helpful for me than reading the text. #### Reasons for choosing SuperSaaS SuperSaas felt more intuitive and affordable. It also suited our practice most since we don't offer classes, but we house practitioners who do. #### Reasons for switching to SuperSaaS SuperSaas had a much better interface for the variety of practitioners who house practices in our wellness center. --- ### Online booking - Overall rating: 5/5 - Reviewer: Julie B. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered SuperSaaS Appointment Schedule has made our business so much more efficient. We no longer have to take phone calls or messages from clients, they can simply register online, pay and book a timeslot when ever they like, day or night. We started with SuperSaaS free monthly package but as our business is growing we have changed to a different one. SuperSaaS gives a warning when you are reaching your account limits and the competitive prices make it easy to simply change packages when needed. Overall we are very impressed by how easy it is to use SuperSaaS Appointment Schedule and the brilliant the customer support is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use SuperSaaS as an online booking system for our dog exercise paddocks. I found it the easiest of all the online systems to navigate, it is simple to add options for booking and payments, I can add a message to the registration email, checkout page and on reminders and it was easy to add both PayPal and Stripe to the payment page. The customer support is fast and efficient. #### Cons The default page showing the booked times can be confusing for new users as it looks like those times arre the available one. --- ### The best of the best - Overall rating: 5/5 - Reviewer: Dave Z. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great! No hiccups. Solid and reliable. I have never had problems with it not working. I currently just give all my clients the link to my scheduler and everything else (including a contract) is all automated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I demoed dozens of scheduling apps before finally going with Supersaas. There seemed to be a lot of apps that seemed great on the surface, but once I got deeper, there would be important features missing. Supersaas was the only one that gave me the flexibility I needed and at a surprisingly affordable cost. I have now used it reliably for over 5 years and it has been great. #### Cons I wish the user interface for mobile gave clients a week's view. Along with the other many options it gives clients. However, the large majority of my clients are just fine with how it is. It would be nice to have a few more options for superusers. #### Vendor response Hi Dave, Thank you for taking out the time to share your review and kind feedback. We're glad to hear that you're having a great SuperSaaS experience. Please feel free to reach out to us if you have any questions or issues and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Replied November 2018 --- ### Supersaas Are Very Professional and Great value for money - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EXCELLENT. they are very professional and they get things done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Supersaas software is different from many other providers, there customers service is excellent, they get back to you very quickly and resolve issues very quickly. They are open to suggestion and if they can implement something easily for you they will. They take on board all suggestions and role out new features each year. It is very reliable and any problems are fixed quickly. The support team respond in plain english and are very helpful. It also integrates well with payment software and zapier. #### Cons Least like is the mobile site, but they are working on features to improve it and also give you the ability to default the mobile site to another screen so you do not have to compromise the look of the desktop site for the mobile site and vise versa. There is also no app, but hopefully that is in the pipeline --- ### We had a great time using this software. It was very easy to navigate and schedule our events. - Overall rating: 5/5 - Reviewer: Anthony S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Ease of Use, The accuracy and time it took to schedule our events. Like that it kept people from double booking time slots. #### Cons WIsh there was a way to add products selection when booking. I would also like to be able to have a better interaction with customer service. #### Vendor response Hi Anthony, Thanks for your kind review! I am sorry to see you had a bad experience with our customer support team. We work hard to make sure SuperSaaS customers never experience any interruptions in their calendars. We appreciate your request to add options for product selection when creating a booking and I will pass the feedback to the development team. We currently have a long list of features that we are working hard to unveil to our customers. We try to meet the most impactful of these demands with efficiency and timeliness. We will let you know once your feature gets implemented in the system. Thank you again for your review, and we're glad you're enjoying your SuperSaaS experience! Kind regards, Sneha Mittal SuperSaaS Support Team Replied July 2018 --- ### Great features and functionality - free for a small venture! - Overall rating: 5/5 - Reviewer: Deborah L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have three different business, each of which is managed by Supersaas. It enables me to let my clients manage their own appointments so that I don't have to manage appointments for 100+ people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The features available with their free version - it's taken all the stress out of my client scheduling. I can accept PayPal payments right on the schedule so clients can pay for their appointment when they try to schedule it. Their customer service is very responsive. #### Cons I'd like to receive text notifications of appointment changes rather than email. #### Vendor response Dear Deborah, Thank you for taking the time to share your review. We're happy to share that we do have the option to configure text notifications and you can find more information about setting up text notifications here: https://www.supersaas.com/info/doc/layout/appointment_notifications We hope you have a great SuperSaaS experience. Please feel free to reach out to us in case of any issues, and I will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Replied November 2018 --- ### Very user-friendly and easy to set up. - Overall rating: 4/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Product usage: Used monthly for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easier recording of class entries instead of manually tracking registration via emails. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is user-friendly and easy for an administrator to add and maintain classes/sessions. I like that they maintain the history of the session for a given period of time. It helps when needing to go back and see if a specific person took that session. #### Cons The website can be a bit difficult to navigate if you use it across multiple organizations as I have in the past. Also, exporting a registration sheet could be a bit easier as my only option to create a sign in sheet is to print the report to PDF and have them sign as opposed to creating an actual sign in sheet and exporting the entries to excel. #### Vendor response Dear Matthew, Thank you very much for your kind review and feedback. We're glad to hear that SuperSaaS has been useful to you in achieving your business objectives across multiple organizations. We're sorry to hear that you found it difficult to navigate through out website. We will definitely take that as a constructive feedback for our upcoming website design. You mentioned that you find it difficult to export the users to excel sheet. It is possible to export your complete user list into CSV, XLS, XLSX, XML and VCF format. You can simply click on the export button on your dashboard and select the format in which you want to export your data into. Please reach out to us at support@supersaas.com if you face any challenges while navigating through the system and we will be happy to help you. Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience. Kind Regards, Sneha Mittal SuperSaaS Customer Support Team Replied July 2018 --- ### Versatile and a good price - Overall rating: 5/5 - Reviewer: Jacqueline S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros What I love about SuperSAAS is that it is endlessly customizable. We are a small dance club that has a variety of calendaring needs. We have the ability to have private calendars, public calendars and we can collect payment at the time of signing up. #### Cons If you are not a programmer or wired for logical thinking this might be very hard to use and a more expensive out of the box solution would be better. But I was able to program this to adjust to our changing needs so that is is always working for us, rather than settling for a system that is not quite right. I am finding that users find it challenging to sign in. I manage their passwords and there is no self-service option for passwords. --- ### Excellent program! - Overall rating: 5/5 - Reviewer: Gary E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I was able to eliminate one position in my practice by having patients make their own appointments online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does everything I need it to do. The thing I like most is the rapid support response. On the rare occasion something untoward occurs, Rep has been my go-to guy for over four years and solves whatever problem quickly. #### Cons I can't think of anything. It works perfectly for my needs. #### Vendor response Hi Gary, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Replied October 2018 --- ### I needed to have a function that was not available, but it was added within one day. - Overall rating: 5/5 - Reviewer: Heather P. - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I was spending a lot of time scheduling and invoicing, and actually fell behind on my invoicing. With SuperSaas I was able to design a website that allowed the customer to prepay and then make their own reservations. When some customers started booking and then canceling during holidays, asking for refunds, I was able to use the credit function so that people purchase credits that are refunded to their account instead of needing to refund payments. This has completely stopped new customers from "holding" spots while they shop around. So, SuperSaas has saved me both time and money. SuperSaas also saved me money in programming costs because it was/is easy enough for me to do the design and implementation myself. And I am confident that when I get stuck or need a new feature the company will understand and respond very quickly. This gives me both confidence and peace of mind. It also encourages me to think of better ways to build my company and serve my customers, knowing that the SuperSaas team will work with me in designing my online presence. Thank you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am so impressed by the responsiveness of customer support. I had a problem with the store function when I added credit card processing through a particular company in that it didn't allow for a "quantity" field. They understood the problem and added the function all within one day. And, as a matter of fact, it was the Director and founder of the company, Jan Faber, who responded and fixed the problem so quickly. I've never before experienced such an amazing response from a company. I also like the versatility of SuperSaas. I have designed a scheduling application for my dog boarding and day care facility, but I see, with a few added functions, that I will be able to also sell products. By the way, although I have some computer knowledge from years ago in university (I am 69 years old) the program is easy enough to use that I was able to do my own work, which saved me quite a bit in programming costs. With the versatility of the program, and the great customer support, I believe that this program can be molded into whatever scheduling form is needed. Thank you #### Cons Not being a programmer, I would like to see more in-depth examples for businesses like mine and others at the design level. And I would like to be able to add a shopping cart , as well as pictures, to the shop, although this is expanding the program beyond simply scheduling. #### Vendor response Dear Heather, Thank you very much for your kind review. We work hard to make sure everybody's experience with SuperSaaS is as good as yours has been! Thank you again for taking out the time to share your kind feedback. Kind Regards, Sneha Mittal Customer Support Team Replied August 2018 --- ### I have used SuperSaas for several years to operate my healing studios in two locations. - Overall rating: 5/5 - Reviewer: Grace H. - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I assume you mean SuperSaas. I have moved my location to a group therapist setting where we jointly use a different booking program, but from my individual practitioner standpoint, I find SuperSaas was easier to use and had more features useful to me. It kept me clear on who was booked and allowed me to create other calendars for other events very easily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very comprehensive features, excellent notifications and very affordable for a small business. It took some time to get it set up how I wanted it but when I was stumped the customer care team gave great instructions. I offer several modalities in two different locations and this calendar worked perfectly. I also liked the ability to create a form to join my email list (and be anti-spam compliant) and I could create new schedules whenever I offered a Reiki class or workshop. The calendars have numerous settings, layouts and colours. It is possible to match your business' colour scheme and it's easy to put in your logo. This online booking calendar is fully customizable and very affordable. #### Cons The initial setup takes some thought but is well worth the effort. Once I had it going, it was super. There are, like all software, things it will do that you only discover later that make it even more powerful. Like, for instance, you can set up two reminders to go out. One several days before the appointment as well as one just a day or two before. Perfect for the people who have to book a month in advance. #### Vendor response Hi Grace, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Replied October 2018 --- ### Great Scheduling Application - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SuperSaaS is very positive. I set up 5 reservations calendars in very little time. My users had no problem figuring out to use it. It is easy to download schedules for accounting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SuperSaaS easy to set up and use. We have several devices that are used by a large user group and I like that in the application I can have a separate reservation calendar for each. I access the reservation calendars on my smart phone, on my laptop, and via my desktop computer. Our users like it because it is very straight forward to use. SuperSaaS is also very cost effective. It is also easy to compile past reservations for accounting. #### Cons SuperSaaS is not the best looking reservation calendar system, some might say that it is 'old' looking. Another unliked feature is how it chooses a random time when clicking to make a reservation. I haven't found out how to have it start with standard times. #### Vendor response Dear Customer, Thank you for taking out the time to share your review and kind feedback. I am glad you're having a great SuperSaaS experience. You can easily configure the system to have only certain standard start time for appointments and you can find more information on how to configure this in our blog post: https://blog.supersaas.com/9_quick_tips_to_manage_your_availability_in_supersaas Please feel free to reach out to us in case you have any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team Replied May 2019 --- ### Happy with the product - Overall rating: 5/5 - Reviewer: Kelly L. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a 2-person business where we are providing the actual services as well as doing all our own admin and student scheduling, this has been a great time saver, as well as reduces mistakes (more chance of double-booking when you do it manually). We would have to grow a few employees in size before it makes sense to hire an admin person, but this booking software would help in that situation as well, and in the meantime it helps us limit our own time spent on scheduling admin. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good basic functionality for the price point - saves us time and money over our old manual method. When comparing to other options, we liked the accessible price point and that was the main deciding feature for us. We don't sell from the software, but we like the fact that we could set that up in the future. Does allow some customization for logos and controlling user access and such, but still hoping for future upgrades to move between screens and student accounts more efficiently. #### Cons Does lack some efficiency pieces, like being able to go directly to a student account from a booked lesson time on the calendar. Does have fairly basic look to the calendar and occasionally new students have trouble figuring out at a glance which are the open times. --- ### This scheduling system has made managing delivery receipts a breeze. - Overall rating: 4/5 - Reviewer: Michael A. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software allows for better organization and planning of daily activities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most is that we no longer have drivers showing up and hovering over our receiving attendants distracting them from their primary focus of accurately receiving our food products. #### Cons What i like least is that in the "use" screen you have to open each "tile" to see the supplier to be received. Also, to my knowledge there is not a way to easily document the time the supplier arrives/departs to dial in the amount of time it actually takes to receive orders, which would allow us to more accurately book appointments. #### Vendor response Hi Michael, Thank you for your review! We are so pleased that you are enjoying your SuperSaaS schedule. As to your question about the information getting cut off in the tile, there are a couple ways that you can solve this. In the "Use" section of your calendar, you can click on the column heading (i.e. "VP Tenant Bay 06") and see a more detailed overview of the bookings. Additionally, you can change the vertical length of your calendar in the "Layout" tab. You can select the length you'd like in the dropdown menu titled, "Vertical scale for month view." If you have any challenges in figuring this out, please feel free to reach out to us at support@supersaas.com and we'll be happy to help you. I hope this helps, and thanks again for your kind review! Kind Regards SuperSaaS Team Replied June 2018 --- ### I can't say enough positive things about SuperSaas! I'm more than pleased with it.... - Overall rating: 5/5 - Reviewer: Sharon F. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Easy to keep track of clients and of colleagues' clients for billing colleagues for the use of the room. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and excellent customer service, where things are explained simply and clearly. Customer service is almost instantaneous, and the cost (after a free trial period, where you can experience what a great program it is) is minimal. I highly recommend it and am very satisfied, after 3+ years of use. A colleague introduced me to it, and implemented the original setup. #### Cons Can't really say that there is anything I don't like. If I don't understand something, I shoot an email to rep and staff and get a quick, simple reply. What's not to like? (I have a small Art Therapy practice and space is shared with several other Art Therapists, all of whom can easily access the online schedule for booking.) #### Vendor response Hi Sharon, Thank you so much for recommending SuperSaaS and for your kind words. We have added a few tutorial videos on our Youtube channel, and we have many more upcoming videos to help you navigate through the system. Do follow us on Youtube to stay updated! Don't forget to watch our photo gallery on Facebook where you can find fun tips & tricks to get the most out of the system. Have a great SuperSaaS experience. Best regards, Sneha Mittal SuperSaaS Customer Service Replied June 2018 --- ### Supersaas is Superduper - Overall rating: 5/5 - Reviewer: Brian L. - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Scheduling becomes a no-brainer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is a dream come true for me. For years I used excel spreadsheets to schedule youth baseball players to come to my house to practice. I would receive phone calls the night before or the morning of the sessions, with parents canceling their child's lesson. It was a PAIN. Now, all I do is set up the slots in Supersaas (along with my rule of no cancellation within 48 hrs of a lesson) and Supersaas does the rest. My partner and I get automatically notified of all activity and we can keep track of open and booked spots. Supersaas is magical and an incredible time-saver and organizer. And interestingly, I learned about Supersaas from a web designer in Croatia! #### Cons There is a slight learning curve but it's well worth it with the data that becomes available. Can't think of any other cons. #### Vendor response Hi Brian, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Replied October 2018 --- ### It's like having a "virtual assistant" to book my appointments, without the expense of hiring one. - Overall rating: 5/5 - Reviewer: Maria L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Frees up my time in that I can send a request for a meeting late at night and people can choose a time that suits them when I'm in a meeting. Huge time saver and helps my clients feel they are in control. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I keep a link in my email signature so clients can book an appointment at their own convenience. I like the flexibility to adjust the amount of time people have to give between appointments and the amount of notice I need for new appointments (e.g., 1 day, 2 days, etc.). #### Cons There are so many configuration options, it can be a daunting task to set up for a new user. It might be useful to supply some common set up templates. #### Vendor response Hi Maria, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Replied October 2018 --- ### Diamond in the Rough - Overall rating: 5/5 - Reviewer: Christopher C. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I operate a gym in Tokyo, Japan and needed a system for individual clients to sign up for classes. We started out as a small operation so our requirements were simple. I researched several different scheduling options and created free trial accounts. All of the options I tried were less than ideal for different reasons. Some were unjustifiably expensive while others had so many features (that we didn't need) that it made finding what we wanted a chore. Then we found SuperSaaS amongst all the others. It was simple both in design and function, and yet the system allowed me to do many practical operations I didn't even realize I would want to do. And with a clean interface it was easy to manage. The price is unbeatable, and their customer service is quick and spot on. Of all the scheduling systems out there this one is truly a diamond in the rough. I highly recommend SuperSaaS to any small business looking for an affordable and easy to use scheduling system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use on desktop and mobile. Price. #### Cons As a schesuling system it did everything I wanted it to do. #### Vendor response Hi Christopher, Thank you for recommending SuperSaaS and sharing your kind feedback. We have recently released a new theme and layout and you can upgrade via Layout Settings tab on your dashboard. We hope you enjoy the new update. Please feel free to reach out to us if you have any queries and we will be happy to help you. Kind Regards Sneha Mittal Marketing and Customer Service Manager Replied October 2018 --- ### Good stuff - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. wonderful easy of use scheduling system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros -easy of use also for not so computer-able population -many features included #### Cons -time granularity only for 30mins -length of some fields not sufficient #### Vendor response Thank you for the review. SuperSaaS can actually handle time granularity besides 30 minutes, like 10, 15 or 20 minute intervals. What's more, with so-called "start time constraints" you can actually define custom intervals of irregular sizes. Feel free to email support to ask for detailed instructions. Replied November 2018 --- ### Great Scheduling Software! - Overall rating: 5/5 - Reviewer: Simon C. - Industry: Music - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SuperSaas is really easy to use and great for scheduling my guitar classes that I teach. It is also easy for my students to use when they wish to reschedule lessons. This saves me a lot of time having to do this myself and offers flexibility to my students that they really appreciate. SuperSaas also has a lot of options regarding how you would like to set the schedule up, so there is a lot of flexibility there too. #### Cons I would like to be able to copy and paste classes when it is time to reschedule. I have to do this myself every couple of months which is a little time consuming. I understand there are different levels of subscription, but to be able to more easily set up new schedules each month. would be good. #### Vendor response Dear Simon, Thank you for taking out the time to share your review and kind feedback. We're glad you're having a great SuperSaaS experience and you are able to grow your business with SuperSaaS. Thank you for your feedback on rescheduling classes and I will share it with our development team. We hope you continue to enjoy our services and we can help you grow in the future. Thank you again for taking out the time to share your experience. Kind Regards Sneha Mittal Customer Support Manager SuperSaaS Replied September 2018 --- ### It's easy to use and works the way I need it to - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Managing and scheduling resources is made much easier and less cumbersome with this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an admin, making the required changes I need to address our associates is super easy. The entire interface is very user friendly and easy to use. #### Cons In the Pros Section, I mentioned what I like so very much about the software. There is really nothing I don't like about it. #### Vendor response Dear Customer, Thank you very much for your kind review and feedback. We're glad to hear that you're having a great SuperSaaS experience. Please feel free to reach out to us at support@supersaas.com if you have any questions and we will be happy to help you. Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience. Kind Regards, Sneha Mittal SuperSaaS Customer Support Team Replied July 2018 --- ### Very good scheduling system for the money - Overall rating: 5/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this product for three different rental services, and it works fine in each case. Tech support has been prompt and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Supersaas is easy to setup, customize and use and is very affordable #### Cons Graphically it isn't the greatest, but other than that no complaints. #### Vendor response Hi John, Thank you for taking out the time to share your review and kind feedback about SuperSaaS Appointment Booking System. We're glad you're having a great SuperSaaS experience. I have also shared your feedback with our development team and they're working on launching a lot of improvements in the graphical UI soon. We will let you know once we have a few more themes live in the system. Please feel free to reach out to our customer support team in case of any questions and we will be happy to help you. Kind Regards Sneha Mittal Customer Support Team Replied May 2019 --- ### We use supersaas in an HR environment, candidates can make appointments with our recruiters - Overall rating: 4/5 - Reviewer: jan m. - Industry: Human Resources - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Clients can shedule their own appointments with our recruiters witch gives a boost to our recruitmentproces #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use by all my co-workers you don't need digital skills, its simple and direct. You make a shedule (we make about 200 shedules a year)then time slots and that's it, It's also simple for our clients just log in and book. This program boosts the satisfaction of our clients #### Cons Sometimes it's to manual, there is no system to upload a spreadsheet of slots. So when you need a shedule with 50 different slots, well it takes time. #### Vendor response Hi Jan, Thank you for your kind review. We're glad to hear that SuperSaaS has been useful to you in your HR sector. We think adding in a feature that allows you to import appointments is a useful suggestion. We will add it to our feature request list and let you know if and when it gets implemented. Thanks again for your review. I hope you continue to enjoy your SuperSaaS experience. Kind Regards, Whitney Koontz SuperSaaS Support Team Replied July 2018 --- ### SuperSaaS was a godsend for me, dramatically reducing my workload for recruiting study participants. - Overall rating: 5/5 - Reviewer: Rainer Z. - Industry: Research - Product usage: Used other for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I used this software to automate the process of signing up study participants for my PhD research studies. It saved me tens of hours and countless emails and phone calls (not to mention the frustration that accompanies that process) with potential participants. It's great that participants can find times that are best for them and sign up without ever contacting me. They could also change their booking or withdraw without any hassle. My study also required multiple sessions, which SuperSaas could handle. Automated booking confirmation emails and text message reminders are another great, time saving feature. The price is very fair for the time and stress it saved me. Highly recommended! #### Cons Dealing effectively with multiple sessions took some work / trial-and-error / creative thinking. I think this was only because I had specific requirements for timing and order of the sessions, which the software didn't specifically cater for. It did end up working very well, but required clear instructions to ensure participants didn't sign up to sessions in the wrong order. I'd like to see a more polished user interface. What my participants see is certainly functional but it would be nice if the design of the booking page could be more modern and customisable. #### Vendor response Hi Rainer, Thanks so much for recommending SuperSaaS and for your kind feedback. Best regards, Sneha SuperSaaS Customer Service Replied April 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/tattoo-studio/supersaas-profile/reviews/?page=2) --- SuperSaaS Reviews, Pros and Cons - 2026 Software Advice