--- title: "H&R Block Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of H&R Block. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if H&R Block is a good fit for you!" source_url: "https://www.softwareadvice.com/tax-practice-management/handr-block-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Tax Practice Management Software](https://www.softwareadvice.com/tax-practice-management/) / [H&R Block](https://www.softwareadvice.com/tax-practice-management/handr-block-profile/) / H&R Block Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/tax-practice-management/handr-block-profile/) Reviews [Alternatives](https://www.softwareadvice.com/tax-practice-management/handr-block-profile/alternatives/) # H&R Block User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 72 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.7/5 - Value for money: 3.8/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 40 reviews (56%) - 4 stars: 18 reviews (25%) - 3 stars: 6 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 8 reviews (11%) ### Most mentioned pros - The cost is minimal and it gets the job done, but it could definitely be better. - She is so helpful asked all needed documents clearly. - Ive done my taxes with them for years and satisfied so far. ### Most mentioned cons - Until this day I haven't been contacted for my refund, I am reporting the charge with my bank though. Because this rather simple to solve issue, I will not be filling my taxes again with H&R block. - I ended up requesting a refund for the premium service I paid, the agent told me that I had to wait 30 days, wich is nonsense. - My guess is that the online version is less buggy, but I can't tolerate the interface. ## H&R Block customer reviews Showing reviews 1-25 of 72 (page 1). ### Software bug and bad support service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered There was a bug in the software, it wont let me file my application because of an internal error that I couldn't fix. I contacted the support service and they tell me to pay for the expert help... this was not an taxes issue, it was an error of the application but the agent wouldn't understand. I ended up requesting a refund for the premium service I paid, the agent told me that I had to wait 30 days, wich is nonsense. Until this day I haven't been contacted for my refund, I am reporting the charge with my bank though. Because this rather simple to solve issue, I will not be filling my taxes again with H&R block. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros In the past was good, I just to file taxes with this platform. Now they have added plenty of premium layers and they try to make you pay for them #### Cons Terrible support service. In my case, this was a bug caused by the software and the agents try to sell me the expert help to address it. --- ### Premium & Business Windows Desktop version - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've use a version of the tax software for over 10 years. usually the Premium & Business version. There are usually issues every year, however I have also tried a competitor's software which was a lot worse. Don't expect much help from H&R Block. My experience has been that they know very little about the desktop version of the Premium & Business and have not been much help with software issues and bugs. I've found better help from ChatGPT. The cost is minimal and it gets the job done, but it could definitely be better. My guess is that the online version is less buggy, but I can't tolerate the interface. There is completely different application for the 1040 form taxes. It is also challenging and buggy at times. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The software helps make sure that no new tax laws are missed. Includes electronic filing for some returns. I like the desktop version because the interface seems written for an adult... the online version less so. The software picks up the previous year's return and populates the current return. #### Cons The desktop version doesn't seem to get much attention, I suspect they are phasing it out. Getting the software installed is challenging. I've run into permission issues and other complicated problems. Support is typically not helpful. In the review phase there are always plenty of errors flagged and many can't be corrected and some are in conflict with other parts of the software... that is if you can even figure out what has been flagged and why it is incorrect. VERY frustrating. One year I missed out on a vehicle depreciation deduction because of a software issue that I wasn't able to resolve until the following year. --- ### Great place to do taxes! - Overall rating: 5/5 - Reviewer: Alexis S. - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I enjoy H&R Block and it's representatives that come behind it. I filed my taxes for 5 years now with them in a row. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I love most about H&R Block is that I can speak to a live agent anytime when needing help with filing. #### Cons What I like least about H&R Block is the price. It can be very very pricey even when filing a simple return. --- ### H&R block review - Overall rating: 5/5 - Reviewer: Megan M. - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like about H&R Block is its is easy to do tax returns an they will give you a advance on your taxes #### Cons What i liked least like about H&R Block is that that the employees are rude i just use the online option --- ### H&R Block Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 10000+ employees - Product usage: 3-5 years · monthly - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience! I will definitely use H&R Block next year for tax filing too! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The H&R Block software for tax filing is great! It is very easy to use and the interface is user friendly. I was able to file my taxes quickly and efficiently #### Cons There's isn't anything I didnt like about the software --- ### When I'm There, its like we're Family - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was out of this world, i couldn't have asked for more comfort then what i got doing ky taxes with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love [sensitive content hidden] my tax guru. Shes my tax super hero #### Cons I honestly have not one negative thing to say about my many years of doing my taxes with H&R Block. --- ### File a complaint - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I had [sensitive content hidden] of HR Block to do an amendment on my Colorado tax return a while ago. I trusted HR Block and did everything [sensitive content hidden] asked me to do. After the event, I had a strange feeling. So, I looked into the amendment myself. I could not find anything wrong. Finally, I went to the government agency and got a copy of my original tax return and compared it. I found out [sensitive content hidden] was using a forged Form 104PN for Colorado government and cheated me. I kept as much documents as I could, and I am opened to any challenge from anyone. HR Block allow this man working under its name. It is a great shame. I recommend people stay away from this agency. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros none, just cheating and lying. People should stay away. #### Cons cheating customers, forging Colorado state tax forms 104PN --- ### Review for 250 green bank ottawa office - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 250 green bank H&R block I visited . [sensitive content hidden] who helped us to file tax. She is so helpful asked all needed documents clearly. Transparent and explained all details with detailed. So satisfied. #### Cons Nothing much getting time slot is difficult. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I like their cooperative behaviour and patience towards clients. I specifically like to mention about [sensitive content hidden] who did my tax calculation for last several years. They are very efficient and punctual. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like their customer service and efficient tax calculation #### Cons Parking of car sometimes good but sometimes difficult. --- ### Unprofessional, terrible service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Filed reports late. Cost me penalties and fines. Tried to tell me I owed 20,000 in taxes and i owed 787! They are not equipped to do your business taxes. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing they are unprofessional and unresponsive. #### Cons Terrible service. Unprofessional and unresponsive. They don't answer emails or phone calls. File reports late. --- ### Good for self employed - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: 3-5 years · a few times a year - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has worked well for self employed and personal taxes with a variety of wizards that walk you through scenarios with questions. Overall happy with product, not happy with difficulty to contact customer services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros A variety of formats for downloading and saving files for future use. Quick and straightforward to use with updates when they are released. Really like final audit checks and ability to print forms. #### Cons The price! They are tons of different prices and offers. Also do not like how difficult it is to talk to customer service…that’s an extra cost. Also the file extension is difficult to open without software. Make sure you save a pdf! --- ### H & R Block - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: 3-5 years · a few times a year - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had no problems with H&R Block and the results have been very good. It can be easy to use and simple to follow. Now that I have used both the individual and business software I am very confident that they are set up properly and I am able to use the software very quickly and accurately #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I use H&R Block tax software for preparation of federal and state individual tax returns and also the Premium and Business version for federal and state trust returns. The software is easy to use in filling out amounts and prompting you with more questions. It has several data verification features to ensure your accuracy and it is easy to efile your returns. #### Cons Some features when preparing trust returns can be a bit confusing such as allocating tax exempt interest to expenses. You have to check certain schedules to ensure they are as you expect. --- ### Great if you never need tech support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Program Development - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pre-2021 the experience has always been top notch, but I've never needed tech support before this. I've been using this software for over 25 years, first as Tax Cut, Then as Kipplingers, then H&R Block brought it under their name. Never had a problem. Always had a relatively easy time getting my taxes done - considering this is about taxes after all. But since the IRS is still processing 2019 tax returns due to Covid, and my 2019 returns happen to be in that pending batch, I had to find a work-around in order to file. And THAT revealed the whole messy underside of this. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ease of use. Great questionnaires and resources to go through tax prep. Audit check is excellent. Takes very little time if you have all of your documentation at the ready. Even when the return is complex for business owners. #### Cons If you have a complex situation, go to a CPA! Period. End of Story. Online tech support is not accessible unless you reveal your social security # - they shouldn't have access to that # for a login. NEVER! Phone tech support has irritating fuzzy sounding jazz at a loud volume, while their chit-chat trivia narrator's voice is set at a low volume, designed to ratchet up the cortisol because it took 10 hours to fix one field via override. I can only imagine how many people go through this tear into employees who have the misfortune of answering the call after someone's been on hold for the fourth time for an hour. --- ### mostly adequate - Overall rating: 3/5 - Reviewer: alisa p. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I get it every year because the cost is reasonable and it sure beats pencil an paper. But, truly, I could be better done. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros I love how the software auto calculates and allows me to add information. Much better than pencil and paper. #### Cons When I need to do a tax document early in the year and the form isn't available yet, so I have to grab the form from the IRS website instead. --- ### User Friendly and Fair Price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. H&R Block keeps me organized and accurate in my taxes and helps ease the experience from year to year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like H&R Block! It prompts with questions throughout the process to make sure I have the correct software and am filling my taxes accurately. Whenever something is confusing there are prompts either explaining the individual item or suggesting when a situation might be compatible. It makes it easy to do things accurately and to stay organized! #### Cons Each year's software eventually becomes out-of-date and so it can become difficult to open files from several years back. Highly suggest backing up files in another format or hard copies. --- ### Good program for small business and personal use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used their software tax program for over 15 years without one problem or audit. I highly recommend this software to anyone looking to use online tax programs for both personal and business use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The software is easy to use and extremely accurate in calculating taxes for both business and personal use. #### Cons There are no cons for this program at all. I have never had any problems using the tax program for my personal or business use. --- ### What I use to do taxes - Overall rating: 4/5 - Reviewer: Sam Z. - Industry: Animation - Company size: Self-Employed - Product usage: 1-3 years · a few times a year - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use H&R to do my taxes. I've used it for the past two years and couldn't be happier with it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros My taxes are fairly simple, but H&R Block makes it so easy to file. It allows me to do my state and federal taxes, and it walks me through every step of the way. I've tried others, but H&R Block gives me the biggest return, and that's using the free version. #### Cons Not really a whole lot to complain about. If I really want to nit pick, H&R Block connected me to Lending Tree, which sends me a lot of spam. Though they do give me free credit checks, and I could always unsubscribe if I wanted. Again, that's just me looking for some sort of negative. --- ### Blockworks rocks - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their software is amazing. It's also very efficient and accurate. #### Cons The error messages generated by the software sometimes don't make sense. We have to call tech support to take care of certain issues. --- ### H&R Block Software Gets the Job Done. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with H&R Block software has been positive. It gets the job done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about the software is it's easy to use and accurate. It allows me to modify specific forms when needed. #### Cons What I like least about the software is it doesn't take into account some deductions. When that occurs I have to go online and research the specific deduction and enter manually in the software. --- ### My Go-To for Taxes - Overall rating: 5/5 - Reviewer: Hannah J. - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · a few times a year - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I use this software for my taxes every year! They keep me up-to-date on what is happening as my return processes, and every single year they get me a really good return on my taxes! #### Cons I honestly don't have any issues with this software! It is easy to install, use, and their customer service is great! --- ### Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: 3-5 years · a few times a year - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and doesn't take a lot of training. #### Cons We haven't come across any issues as of yet. --- ### H&R Block, Five stars! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with H&R Block both the Ap and in person has been fabulous. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how quick and easy this ap is to use. It walks you through the steps of filling yourself. #### Cons I don't have any cons to this ap and I've been using for over 5 years! --- ### Great customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · a few times a year - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to use. Services are Guaranteed. Lots of customer support services. #### Cons Felt like it did not explain possible tax back options like I was expecting --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Elisabeth J. - Industry: Legal Services - Company size: Self-Employed - Product usage: less than 1 year · a few times a year - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used this once at the beginning of the year, but I plan to use it again this year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very easy to deploy and very easy to use. It has a lot of features that make this software a very good value. #### Cons There are something that are covered by the software that might be more appropriately covered by a legal or accounting professional. The software cannot replace a professional explanation. --- ### Hr block review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Overall would recommend because you get back reasonable amount after they take their part #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Gave me back reasonable amount for personal income taxes #### Cons That it did cost take some out of the amount I get ---