--- title: "TaxJar Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TaxJar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TaxJar is a good fit for you!" source_url: "https://www.softwareadvice.com/tax-preparation/taxjar-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Sales Tax Software](https://www.softwareadvice.com/sales-tax/) / [TaxJar](https://www.softwareadvice.com/tax-preparation/taxjar-profile/) / TaxJar Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/tax-preparation/taxjar-profile/) Reviews [Alternatives](https://www.softwareadvice.com/tax-preparation/taxjar-profile/alternatives/) # TaxJar User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 52 reviews (68%) - 4 stars: 15 reviews (20%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (3%) - 1 star: 6 reviews (8%) ### Most mentioned pros - They do a good job of handling sales tax issues. - The software was easy to integrate with our company's webstore. - The documentation this company has for developers to pretty straightforward if you get past the tax jargon. ### Most mentioned cons - We were looking for a deep dive into the amazon configuration and setup, and support told us they have no configuration assistance anymore. - This company only cares about profits, not quality products/services. - more than you collect and not send any kind of alert or make any kind of contact informing you of this atrocity. When you discover a major issue (like overpayment), they remind you the service is not managed, the onus is on you to check everything, and offer fee based services to refile returns once you've corrected data they used to over remit sales taxes to states with a wait time of *6 to 8* weeks. ## TaxJar customer reviews Showing reviews 1-25 of 76 (page 1). ### Taxjar saves us so much time! - Overall rating: 5/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love using TaxJar and we would highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how much time we save each month with TaxJar. Filing sales tax in North Carolina is a bear of a chore. TaxJar shaves off ~2 hours each month for us. #### Cons Unfortunately, TaxJar has a hard time calculating the 2% food tax special rate in North Carolina. Not a deal breaker. --- ### Super-simple API integration to add tax handling to a web application - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy addition of tax handling to our web application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TaxJar was very easy for us to implement, didn't require hoops and red tape to get setup, and has been foolproof for us so far. The error messages (when our input is incorrect, for example) have been clean and easy to correct. It's a great comfort knowing we don't have to worry about the tax implications of transactions -- we just submit the data to TaxJar and they tell us how much to charge. Awesome! #### Cons The API does not yet have a way to automate creation of new accounts (if you are building a framework using TaxJar for multiple clients this does add the additional step of having to require the client to create their own account). --- ### I am so grateful for this service! - Overall rating: 5/5 - Reviewer: Michael O. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love just about everything about Taxjar - the interface takes a little getting used to but they have tutorials for everything; the reports are spot-on and they have APIs for everything that I need for my business. Customer service is always clear, concise and professional. #### Cons I think that the auto-filing fees are a bit high. I wish the pricing for this feature could be changed based on how may filings you have per month, maybe? --- ### We've been using TaxJar for almost 2 years and couldn't be happier with the outstanding value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros extremely easy to implement, use and service levels are outstanding. The product is extremely accurate - love the the automated state filings which saves tremendous time critical for a small organization. --- ### Nice for State Taxes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like all of it, got the 30 day free trial. It's great to use Taxjar if you're selling online, makes managing state sales taxes for shipments easy. State sales tax is a huge pain for most businesses just because taxes are so different across states, but Taxjar makes it simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It integrates with Walmart, Amazon, Shopify, and most other major online sellers, makes taxes for selling multichannel very easy. The integration is fast and sends data automatically. #### Cons They could always add more channels, but Taxjar has the big channels covered. --- ### Please do not Waste your money in this company - Overall rating: 1/5 - Reviewer: Abdullah M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Horrible!! Now I am looking for an alternative. If someone ever pays me a million dollars, I will never sign up with these guys. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I signed up with this company since the start of my business back in 2014. After signing up installation was pretty easy as all I had to do is install the plugin and few clicks it was all set. So, I never needed a human interaction. December 2018 I updated my software, since then this plugin isn't working. What that means is, this software did not collect a single tax from customer. I file my taxes quarterly. In January i logged in to get the report, that's when I discovered that tax jar is not collecting any taxes. Due to my busy schedule I couldn't contact them right away. Then when I finally did contact them by sending them an email, I did not get a response from these guys for over a month. Then I sent a follow up email beginning of this month. I am still waiting on the resolution. What is the issue you may ask? When I try to connect my store (magento 1), it gives an 301 redirects. They told me it has something to do with my server side. Hosting company saying they don't see anything wrong with my site or the server. They do not provide any phone service. So, all these communication is going on via email. Wanna hear the response time? First email sent on May 6th, didn't hear anything back from them until 2 days later. Sometimes I am going 2/3 without any response. #### Cons - No Phone Support - Email support takes 2/3 days to a week, sometimes no response - Basically no support --- ### Centralizes and Aggregates a Ton of Information - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tax Jar helps me take 10,000 orders and pulls information like zipcodes so that I can figure out exactly how much tax is owed in each individual municipality. It centralizes policy, and knows if I have a nexus in each state and how much I owe in each locality. It knows things like if shipping and giftwrapping are taxable in states. I can't imagine running my small business without it. #### Cons The interface stinks - I frequently have to have 6 or 7 tabs open at once just to fill out one state's tax return. But, I'll take function over fashion on this one. --- ### save me ton of time - Overall rating: 5/5 - Reviewer: tomer d. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this is life saver, do the whole amazon/ebay orders sales tax process smooth! #### Cons not sure if they offer submission service and filing sales tax that would be great --- ### Tax Jar helps my Amazon business track quarterly sales tax. - Overall rating: 5/5 - Reviewer: Brandon L. - Verified reviewer: Yes - Product usage: Used monthly for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Makes it very easy to stay on top of our state sales tax reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Works with every state. You are able to automate, so it doesn't take long to use. It's everything you could need. #### Cons I really don't have a negative thing to say about the software. No one likes paying taxes, and TaxJar makes the process painless --- ### Hands down the best solution for E-commerce businesses. - Overall rating: 4/5 - Reviewer: Syed Mustafa F. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Paying taxes for my Shopify online E-Commerce store was being very hard given all the customers I get were from all around the world. Tax Jar got my problems off my shoulders. One less thing to worry about now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's extremely easy to integrate with your Shopify website. And it's very easy to use as well. #### Cons The free version does not give you enough options. For an emerging startup as mine, it was hard to pay for it initially. --- ### Très bon outil de gestion pour les entreprises - Overall rating: 4/5 - Reviewer: kouadio franck arnold Y. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Taxjar est un bon outil de gestion de comptabilité pour les entreprises pour permettre leur croissance #### Cons Aucun point faible à signaler pour ce logiciel --- ### Tax Jar has solved our sales tax problems. This is the perfect solution for ecommerce companies. - Overall rating: 5/5 - Reviewer: Jamie S. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It saves us so much time by filing returns or manually tracking sales tax rates. Their website also has so much beneficial information on sales tax issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was the easiest plug in that our IT has integrated with our Magento Website. I love that it can collect and auto-file in every state. Customer support always answers our questions quickly and accurately. The interface is user friendly. #### Cons The updates this year have solved any lacking areas we saw when we first started using Tax Jar. There are a couple of times Tax Jar has charged tax when it should have not, but the percent this has happened is less than 0.001% and the number of transactions we have seen this on has decreased each month. --- ### Taxjar Review - Overall rating: 4/5 - Reviewer: Brianna R. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid service to integrate with if you have tax rate purposes, but be wary they try to get a cut of all your transactions by telling you can't cache tax rates lol yeah right. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The documentation this company has for developers to pretty straightforward if you get past the tax jargon. The have language different implementation which is really nice. #### Cons Some APIs seem redundant and do not seem to make sense on the difference in my opinion. I also wish the rate limits would be improved especially for the sandbox environment. The sandbox environment should be maintained to closely resemble the production environment. --- ### Great customer service and execution - Overall rating: 5/5 - Reviewer: Greg B. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are making calculating sales simple and efficient for my website - whereas this could be a nightmare to do manually and not a good use of my time. Their customer service has been outstanding. #### Cons I've had no issues to date with the software - we launched in August and I have had not had any challenges to report. --- ### Great Idea, far from a perfect product - Overall rating: 4/5 - Reviewer: Lukas N. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's one of the fundamental softwares for pretty much any business that buys or sells products within the US. The price is justifiable. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love the idea of having a tool that takes care of everything Sales Tax in my business. What I like most about using taxjar is it's doing well what it's supposed to at a cheaper rate than outsourcing this to have someone carry this out manually. #### Cons The taxjar UX is far from perfect. Selling primarily on marketplaces, taxjar seems to have issues connecting to more than account of a particular marketplace, so connecting 10+ Amazon/eBay accounts to a single TJ acc proved difficult. --- ### Relatively easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros This site is easy to use and gathers data pretty accurately. I like the different tax features available to users, especially in different states. #### Cons This is pricey for what I needed it for. I wanted it to calculate some Ebay things for me, but I ended up using a GoDaddy program that is about half the price of the lowest option on TaxJar. --- ### Simplifying Sales Tax! - Overall rating: 5/5 - Reviewer: Barbara G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I do believe that putting together our tax forms will be easy with the use of TaxJar. What could potentially be a big headache, TaxJar has everything I need to track sales tax collection and calculate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a business owner selling on several E-commerce platforms, its been crucial to be able to track sales tax. Not only for my state, but in other states as well. TaxJar not only provides this service, but is very up to date with the happenings of tax law. I've been able to use this with ease once our CPA showed us how to set things up. #### Cons This was hard to understand and navigate on my own. I had to have our CPA show me just exactly where to find everything and how to set things up. --- ### Super Easy to use, and the most important part is the accuracy. - Overall rating: 5/5 - Reviewer: Elieser G. - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered time, accuracy, projected cash flow of my business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Time saver, We have full confidence and trust this product, Can have reports that shows how much we pay to each state and we can plan our cash flow based on the calculation in advance. #### Cons I don't have anything to say on this one, since we start using it we notice the value in it. MAybe the can be integrated with a accounting software and will be a lot better. --- ### Life Changing For Any E-Commerce Store - Overall rating: 5/5 - Reviewer: Gabriele M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used other for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use unlike other softwares and their tax-are calculations are always right. #### Cons The software does not work well if you sell on channels that do not integrate with TaxJar. --- ### Great - Overall rating: 5/5 - Reviewer: Mark S. - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, easy to login and check status also the filing is really easy and is taking the stress off paying taxes #### Cons Confusing ways to auto file. Not clear on ways to file. Need more training videos. Some graphics aren't clear whether we are files or not. Otherwise s great program. --- ### Taxjar make - Overall rating: 5/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely work the price i pay monthly, so far i have not had any bad experiences everything is seamless #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that i dont have to worry too much about the tax side of things taxjar pretty much takes care of it for me and the process is very simple I just pay the monthly fee #### Cons It'll be easier for me if i received autofiled notifications by text as well since sometimes my email notifications ended up in my spam --- ### Great software for small business - Overall rating: 5/5 - Reviewer: Kelly R. - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend this product to anyone using Shopify as their ecommerce platform but not if they are using Wix.com #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software took care of all of my bookkeeping worries. It integrates seamlessly with Shopify. You pretty much just set up all of your details at the beginning and let TaxJar do the dirty work. #### Cons I recently switched to Wix.com as my ecommerce platform. I was disappointed to find that there was no TaxJar app to pair seamlessly with my site like when I was with Shopify. I'm hoping that they change that one day. --- ### No problems! - Overall rating: 5/5 - Reviewer: Erik P. - Product usage: Used monthly for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, self-explanatory, and concise. The cost is easy to swallow for comfort and peace of mind. --- ### Fast and Personalized Service! - Overall rating: 5/5 - Reviewer: Darlene M. - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered The most important thing about this software and TaxJar as a company was the fast customer service. Everyone was always very helpful to me with my questions and software navigation. Im so happy I joined TaxJar as my state tax service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am not a computer wiz but this software was easy to understand and navigate through. #### Cons I did not find any area of this software that was difficult to understand or navigate through. --- ### It's become a life-saver for our small business - Overall rating: 5/5 - Reviewer: Chris W. - Verified reviewer: Yes - Product usage: Used monthly for free trial - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I am so happy to have found this app! It integrates with our Squarespace website and saves hours of time and confusion to automate the sales tax payments to our state. Highly recommend it! #### Cons I only wish that they could make it more clear as to exactly what sales tax to be collecting from our customers. Their SmartCalcs portion of the app seems great, but have yet to figure out how to integrate that with our Squarespace site. ## More reviews [Next reviews](https://www.softwareadvice.com/tax-preparation/taxjar-profile/reviews/?page=2) --- TaxJar Reviews, Pros and Cons - 2026 Software Advice