# 3CX Software Reviews, Demo & Pricing - 2026 > Review of 3CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/team-communication/3cx-phone-system-profile --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / 3CX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/3cx-phone-system-profile/alternatives/) # 3CX 2026: Benefits, Features & Pricing Wondering if 3CX is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview 3CX 4.4 [(465)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Pricing Starting at $350.00 per year ### About 3CX 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs. The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards. Wondering if 3CX is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## 3CX User Interface ## Popular 3CX Alternatives Main Product 3CX 4.4 [(465)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.10Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(337)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.61Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1203)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/) 4.4 [(248)](https://www.softwareadvice.com/voip/ooma-office-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.52Value for money - 4.38Customer support - 4.44Functionality Pricing Starting at $19.95 per month Get Price ## 3CX Pros and Cons We analyzed 465 verified reviews for 3CX to find out what actual users really think. Select to learn more Cost Savings And Flexibility 3CX offers affordable pricing and flexible licensing, helping businesses reduce telephony costs. Users appreciate options for self-hosting, SIP trunk integration, and a free version, making it suitable for small to medium organizations. Many features are included at no extra cost, and switching from traditional systems leads to significant savings. Intuitive Setup And Operation 3CX is praised for its simple setup, user-friendly interface, and straightforward management tools. Both administrators and end users find it easy to navigate, customize, and maintain. The platform supports quick onboarding, flexible scaling, and offers helpful resources for troubleshooting and community support. Robust Call Handling Tools With 3CX, users can easily manage calls through features like call recording, transfers, digital receptionist, and CRM integration. The system supports remote work, mobile access, and real-time monitoring, allowing teams to stay connected and organized. Customizable call flows and reporting streamline daily operations and improve oversight. Connection And Call Quality Issues Call reliability in 3CX depends heavily on internet quality, with users experiencing delays, dropped calls, and poor audio when connectivity fluctuates. Mobile app glitches, headset compatibility problems, and occasional system crashes disrupt communication. These issues are more pronounced in areas with unstable networks. Limited And Slow Assistance Users report challenges with 3CX customer support, including slow response times, difficulty reaching help, and reliance on third-party vendors. Technical support is often lacking, documentation can be outdated, and policy changes have frustrated long-term customers. Training and day-to-day assistance are frequently insufficient. ## 3CX Pricing and Plans Starting price: $350.00 per year Free Trial Free Version 3CX SMB $0.00 Plan includes: - ≤ 10 Extensions - Phone Directory - Headset Integration - Call Parking / Pickup - Call Logging - Ring Groups - Auto Attendant - Inbuilt SBC for Offsite Phones 3CX PRO $350.00 flat rate, per year Plan includes: - Unlimited Extensions - Voicemail Transcription - Intercom / Paging / PA Announcements - Integrated Fax Server - Custom SMTP Server - CRM Integration - Call Flow Designer - Hot Desking - Scheduled Restore 3CX ENT $425.00 flat rate, per year Plan includes: - Inbuilt Failover - Start / Stop Call Recording Rights - Custom IP Phone Logo - Standby License - Skill-based Routing - Call Transcription - Call Analytics - 3CX AI Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## 3CX Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of 3CX Access Controls/Permissions Activity Dashboard Activity/News Feed Activity Tracking Alerts/Escalation Alerts/Notifications API Archiving & Retention Audio Calls Audio Capture Audio/Video Conferencing Auto-Dialer Automated Attendant Automated Routing Autoresponders Blended Call Center Calendar Sync Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller Profiles Call Logging Call Queues Call Reporting Call Routing Call Scripting Call Tracking Chat/Messaging Chat Transcript Collaboration Tools Communication Management Conferencing Contact Database Contact Management CRM Customer History Customizable Branding Customizable Caller ID Customizable Reports Dashboard Data Import/Export Drag & Drop Employee Directory Fax Management File Sharing File Transfer For Cloud Phone Systems Inbound Call Center Interaction Tracking IVR Live Chat Manual Dialer Meeting Management Mobile Access Monitoring Multi-Channel Communication Multi-Language Multi-User Collaboration Offline Form On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Management Predictive Dialer Proactive Chat Progressive Dialer Progress Tracking Purchasing & Receiving Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Updates Recording Reporting & Statistics Ring Groups Screen Sharing Search/Filter Single Sign On SIP Trunking SMS Marketing SMS Messaging Social Media Integration Speech-to-Text Analysis SSL Security Support Ticket Management Surveys & Feedback Task Management Text to Speech Third-Party Integrations Transcripts/Chat History Transfers/Routing Two-Way Audio & Video Unified Communications Video Call Recording Video Conferencing Virtual Call Center Virtual Extensions VoIP Connection ## 3CX Integrations Microsoft 365 Integration rated 4.6 from 15 reviews Gestionale sul Web Integration rated 5.0 from 14 reviews Microsoft Teams Integration rated undefined from -1 review MongoDB Integration rated undefined from -1 review Vtiger CRM Integration rated undefined from -1 review Kommo Integration rated undefined from -1 review See all 21 integrations ## 3CX User Reviews Overall Rating 4.4 Ratings Breakdown 5 60% 4 28% 3 8% 2 2% 1 2% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.1 Functionality 4.4 LK Lyle K. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed May 2026 Best in Class 5 I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone Cons: Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. Read More FF Fernando F. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed February 2025 3CX the Easy way to do Voice and Unified Communications 4 I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: 3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible, Cons: 3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses. Reasons for choosing 3CX I chose 3CX because it has more features included in core system and has better pricing. Reasons for switching to 3CX We switched because I felt we had found a better solution for our business phone and communications needs in 3CX Vendor Response Hello Fernando. Thank you for your detailed review. It’s great to hear that 3CX has met your business communication needs over the years. Regarding licensing, 3CX as any other tech company has evolved to align with industry standards and ensure ongoing development, security updates, and support. We appreciate your long-term experience with 3CX and look forward to continuing to support your business communication needs. Replied February 2025 Read More OR Orlando R. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed February 2026 Best VoIP Solutions 5 Previously 4 Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls. Cons: The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync. Read More AS ALFREDO S. Verified reviewer Warehousing 51-200 employees Used daily for less than 6 months Review source Reviewed March 2026 3CX IS AGREAT 5 Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also Cons: This is something new that I just started using, nothing negative or anything I don't like at the moment. Vendor Response Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) Replied March 2026 Read More RC Richard C. Verified reviewer Education Management 51-200 employees Used daily for less than 6 months Reviewed April 2025 Great first impressions 5 Very positive. Tech expert assisting with the deployment was very helpful and knowledgable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's very flexible and easy to configure different options. Range of handsets available is great. Cons: Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure Reasons for switching to 3CX Old incoming ISDN circuits being discontinued require switch to SIP trunking and 3CX provided a simple option for the switch. Vendor Response Hello Richard! Thanks for the great feedback. We're glad to hear your first impressions have been positive and that you found 3CX flexible and easy to configure. It’s also great to know the deployment process went smoothly and that our team was helpful. Appreciate you choosing 3CX! Replied April 2025 Read More RB Rene B. Verified reviewer Automotive 51-200 employees Used daily for less than 2 years Reviewed May 2025 V18 was perfect V20 needs improve 3 The experience with V18 was rlly good but V20 needs to improve Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Its a small and fast phone system. You can quickly install new phones and restart the whole system. It has a good and simple Webclient where you can find things fast and its self-explanatory. The price is more than faire for the product and its features. Great Mobile App and easy to use Cons: The new Version V20 seems buggy and features that were good in V18 were omitted. V20 has no new App for Mac so you have to use the old V18 App or the Web Client. Reasons for choosing 3CX Because the easy and fast way to configure the system and the cost oft the system Reasons for switching to 3CX The System needs every day a restart and we payed every single Phone Vendor Response Hello Rene, thanks for your review. We're glad to hear you had a good experience with V18 and that you’ve found the system easy to configure, fast, and fairly priced. We appreciate your feedback on V20 - some changes are still being refined, and your input helps. Thanks again for choosing 3CX. Replied May 2025 Read More AP Abid P. Verified reviewer Education Management 501-1000 employees Used daily for more than 2 years Reviewed April 2025 Great VoIP system, but desperately needs a lick of paint! 3 Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: It's a great telephone system that's easy to set up, easy to manage and does what it says on the tin! Cons: It desperately needs a lick of paint and modernised for 2025. Of all the VoIP platforms out there, it's probably last in terms of look and feel. The UI feels very outdated and on desktop, very Windows 98! Also don't like how they moved away from the look and feel of the Admin Console pre version 20. The older Admin Console felt a lot more user friendly. Reasons for choosing 3CX Cost, ease of use, ease of setup and ongoing management Vendor Response Hello Abid! Thanks for the positive review. We’re pleased to hear that you find 3CX easy to set up, manage, and that it works well for your needs. It’s great to know that cost and ease of use were deciding factors for you. We appreciate you taking the time to share your experience with us. Replied April 2025 Read More JH Justin H. Verified reviewer Education Management 11-50 employees Used daily for less than 2 years Review source Reviewed January 2025 VoIP hosting without paying per user - good mobile apps 5 Moved from a hosted VoIP provider to 3CX and loved the freedom of not having to pay per user. We have 3CX host the solution so one less thing for our IT teams to deal with. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: We can expand users and expand number of simultaneous calls without paying per user. The apps on mobile were superior to competitors. Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered. Cons: Does take some time to setup and get all the call trunking switched over and working. Reasons for switching to 3CX Needed to expand and didn't want to increase paying per user. Vendor Response Hey Justin! Thank you for your detailed feedback. We're glad to hear that the flexibility and mobile app quality have been valuable to your team. The ability to scale without per-user fees and choose your hosting option is a key advantage we aim to deliver. Replied January 2025 Read More EJ Emma J. Verified reviewer Accounting 11-50 employees Used daily for more than 2 years Review source Reviewed January 2026 Great Phone System with Texting Option 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. Cons: The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. Vendor Response Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance. Replied March 2026 Read More WT Wasek T. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed July 2025 Superb feature rich phone system 5 The experience has been fantastic. I use 3CX via the desktop app, ios app and a voip handset. I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep. Lots of control within the service. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Brilliant Voip service. The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports. The telephony experience is brilliant via handset/app and managing the system via admin console. Cons: The latest update - version 20 has removed some features such as granular reports. The user interface has been redesigned which is not as polished as the previous version. Vendor Response Hey Wasek! Thanks for your review. We're glad to hear you've had a great experience with 3CX and found the system flexible and reliable across devices. With Version 20 Update 6 Final, reporting features have been improved we recommend checking it out! We appreciate your feedback on the interface changes - it's noted. Replied July 2025 Read More Showing 1 - 10 of 465 Reviews [See All Reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) ## 3CX Popular Comparisons [Ringover vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/ringover/)[800.com vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/800-com/)[Nextiva vs 3CX](https://www.softwareadvice.com/compare/2683-Nextiva/vs/4936-3cx-phone-system/)[Ooma Office vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/ooma-office/)[8x8 Work vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/8x8-x-series/)[JustCall vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/justcall/)[Dialpad vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/dialpad/)[VoIP.ms vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/voipms/)[Weave vs 3CX](https://www.softwareadvice.com/compare/4936-3cx-phone-system/vs/158992-Weave/)[GoTo Connect vs 3CX](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/4936-3cx-phone-system/)[Telnyx Suite vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/telnyx/)[Grasshopper vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/grasshopper/)[Aircall vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/aircall/) [Compare All Alternatives](https://www.softwareadvice.com/voip/3cx-phone-system-profile/alternatives/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **4** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **3** times Stuck Between Options? 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