--- title: "3CX Software Reviews, Demo & Pricing - 2026" description: "Review of 3CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/team-communication/3cx-phone-system-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / 3CX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/3cx-phone-system-profile/alternatives/) # 3CX Review From $350-$425/year Free version 1-month free trial 3 plans Wondering if 3CX is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview 3CX 4.4 [(468)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Pricing Starting at $350.00 flat rate per year ### About 3CX 3CX is a business communication platform that helps businesses streamline calling, video, and live chat. The platform has evolved from a PBX system into a full-featured communications solution that allows businesses to manage their voice, video and messaging needs. The platform offers flexible on-premises and cloud deployment options. It provides a secure private solution with no data uploads to third parties. In addition to calling and video features, 3CX includes advanced contact center capabilities, including call queue strategies, detailed call reporting, recording, wallboards and switchboards. Wondering if 3CX is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## 3CX User Interface ## Popular 3CX Alternatives Main Product 3CX 4.4 [(468)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(362)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.61Value for money - 4.65Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/) 4.4 [(248)](https://www.softwareadvice.com/voip/ooma-office-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.52Value for money - 4.38Customer support - 4.44Functionality Pricing Starting at $19.95 per month Get Price ## 3CX Pros and Cons We analyzed 468 verified reviews for 3CX to find out what actual users really think. Select to learn more Cost Savings And Flexibility 3CX offers affordable pricing and flexible licensing, helping businesses reduce telephony costs. Users appreciate options for self-hosting, SIP trunk integration, and a free version, making it suitable for small to medium organizations. Many features are included at no extra cost, and switching from traditional systems leads to significant savings. Intuitive Setup And Operation 3CX is praised for its simple setup, user-friendly interface, and straightforward management tools. Both administrators and end users find it easy to navigate, customize, and maintain. The platform supports quick onboarding, flexible scaling, and offers helpful resources for troubleshooting and community support. Robust Call Handling Tools With 3CX, users can easily manage calls through features like call recording, transfers, digital receptionist, and CRM integration. The system supports remote work, mobile access, and real-time monitoring, allowing teams to stay connected and organized. Customizable call flows and reporting streamline daily operations and improve oversight. Connection And Call Quality Issues Call reliability in 3CX depends heavily on internet quality, with users experiencing delays, dropped calls, and poor audio when connectivity fluctuates. Mobile app glitches, headset compatibility problems, and occasional system crashes disrupt communication. These issues are more pronounced in areas with unstable networks. Limited And Slow Assistance Users report challenges with 3CX customer support, including slow response times, difficulty reaching help, and reliance on third-party vendors. Technical support is often lacking, documentation can be outdated, and policy changes have frustrated long-term customers. Training and day-to-day assistance are frequently insufficient. ## 3CX Pricing and Plans Starting price: $350.00 per year Free Trial Free Version 3CX SMB $0.00 Plan includes: - ≤ 10 Extensions - Phone Directory - Headset Integration - Call Parking / Pickup - Call Logging - Ring Groups - Auto Attendant - Inbuilt SBC for Offsite Phones 3CX PRO $350.00 flat rate, per year Plan includes: - Unlimited Extensions - Voicemail Transcription - Intercom / Paging / PA Announcements - Integrated Fax Server - Custom SMTP Server - CRM Integration - Call Flow Designer - Hot Desking - Scheduled Restore 3CX ENT $425.00 flat rate, per year Plan includes: - Inbuilt Failover - Start / Stop Call Recording Rights - Custom IP Phone Logo - Standby License - Skill-based Routing - Call Transcription - Call Analytics - 3CX AI Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## 3CX Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of 3CX Access Controls/Permissions Activity Dashboard Activity/News Feed Activity Tracking Alerts/Escalation Alerts/Notifications API Archiving & Retention Audio Calls Audio Capture Audio/Video Conferencing Auto-Dialer Automated Attendant Automated Routing Autoresponders Blended Call Center Calendar Sync Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller Profiles Call Logging Call Queues Call Reporting Call Routing Call Scripting Call Tracking Chat/Messaging Chat Transcript Collaboration Tools Communication Management Conferencing Contact Database Contact Management CRM Customer History Customizable Branding Customizable Caller ID Customizable Reports Dashboard Data Import/Export Drag & Drop Employee Directory Fax Management File Sharing File Transfer For Cloud Phone Systems Inbound Call Center Interaction Tracking IVR Live Chat Manual Dialer Meeting Management Mobile Access Monitoring Multi-Channel Communication Multi-Language Multi-User Collaboration Offline Form On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Management Predictive Dialer Proactive Chat Progressive Dialer Progress Tracking Purchasing & Receiving Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Updates Recording Reporting & Statistics Ring Groups Screen Sharing Search/Filter Single Sign On SIP Trunking SMS Marketing SMS Messaging Social Media Integration Speech-to-Text Analysis SSL Security Support Ticket Management Surveys & Feedback Task Management Text to Speech Third-Party Integrations Transcripts/Chat History Transfers/Routing Two-Way Audio & Video Unified Communications Video Call Recording Video Conferencing Virtual Call Center Virtual Extensions VoIP Connection ## 3CX Integrations Microsoft 365 Integration rated 4.6 from 15 reviews Gestionale sul Web Integration rated 5.0 from 14 reviews Microsoft Teams Integration rated undefined from -1 review MongoDB Integration rated undefined from -1 review Vtiger CRM Integration rated undefined from -1 review Kommo Integration rated undefined from -1 review See all 21 integrations ## 3CX User Reviews ## 3CX customer ratings - Overall rating: 4.4/5 - Total reviews: 468 ### Rating distribution - 5 stars: 279 reviews (60%) - 4 stars: 131 reviews (28%) - 3 stars: 40 reviews (9%) - 2 stars: 10 reviews (2%) - 1 star: 8 reviews (2%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.3/5 - Customer support: 4.1/5 - Functionality: 4.4/5 --- ### Great cloud solution for VoIP - but needs to elvove - Overall rating: 4/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. #### Cons Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. --- ### Very good and cost effective - Overall rating: 4/5 - Reviewer: Dennis d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall 3CX is very good and you can start out for foree. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use. #### Cons Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this. #### Reasons for choosing 3CX 3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category. #### Vendor response Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :) Replied April 2025 --- ### Best in Class - Overall rating: 5/5 - Reviewer: Lyle K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone #### Cons Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. --- ### Tremendous 3cx - Overall rating: 5/5 - Reviewer: Mohammed M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love 3CX for not missing any work calls when I’m away from my office. It’s tremendous app keeps me connected every time. #### Cons The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops. --- ### 3CX the Easy way to do Voice and Unified Communications - Overall rating: 4/5 - Reviewer: Fernando F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible, #### Cons 3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses. #### Reasons for choosing 3CX I chose 3CX because it has more features included in core system and has better pricing. #### Reasons for switching to 3CX We switched because I felt we had found a better solution for our business phone and communications needs in 3CX #### Vendor response Hello Fernando. Thank you for your detailed review. It’s great to hear that 3CX has met your business communication needs over the years. Regarding licensing, 3CX as any other tech company has evolved to align with industry standards and ensure ongoing development, security updates, and support. We appreciate your long-term experience with 3CX and look forward to continuing to support your business communication needs. Replied February 2025 --- ### Great VoIP system, but desperately needs a lick of paint! - Overall rating: 3/5 - Reviewer: Abid P. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It's a great telephone system that's easy to set up, easy to manage and does what it says on the tin! #### Cons It desperately needs a lick of paint and modernised for 2025. Of all the VoIP platforms out there, it's probably last in terms of look and feel. The UI feels very outdated and on desktop, very Windows 98! Also don't like how they moved away from the look and feel of the Admin Console pre version 20. The older Admin Console felt a lot more user friendly. #### Reasons for choosing 3CX Cost, ease of use, ease of setup and ongoing management #### Vendor response Hello Abid! Thanks for the positive review. We’re pleased to hear that you find 3CX easy to set up, manage, and that it works well for your needs. It’s great to know that cost and ease of use were deciding factors for you. We appreciate you taking the time to share your experience with us. Replied April 2025 --- ### Great first impressions - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. Tech expert assisting with the deployment was very helpful and knowledgable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very flexible and easy to configure different options. Range of handsets available is great. #### Cons Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure #### Reasons for switching to 3CX Old incoming ISDN circuits being discontinued require switch to SIP trunking and 3CX provided a simple option for the switch. #### Vendor response Hello Richard! Thanks for the great feedback. We're glad to hear your first impressions have been positive and that you found 3CX flexible and easy to configure. It’s also great to know the deployment process went smoothly and that our team was helpful. Appreciate you choosing 3CX! Replied April 2025 --- ### Great Phone System with Texting Option - Overall rating: 5/5 - Reviewer: Emma J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. #### Cons The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. #### Vendor response Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance. Replied March 2026 --- ### User friendly versatile communication - Overall rating: 4/5 - Reviewer: Rena D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. #### Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. --- ### 3CX IS AGREAT - Overall rating: 5/5 - Reviewer: ALFREDO S. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also #### Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. #### Vendor response Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) Replied March 2026 --- Showing 1 - 10 of 468 Reviews [See All Reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) ## 3CX Popular Comparisons [Ringover vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/ringover/)[800.com vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/800-com/)[Nextiva vs 3CX](https://www.softwareadvice.com/compare/2683-Nextiva/vs/4936-3cx-phone-system/)[Ooma Office vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/ooma-office/)[Dialpad vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/dialpad/)[8x8 Work vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/8x8-x-series/)[JustCall vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/justcall/)[VoIP.ms vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/voipms/)[GoTo Connect vs 3CX](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/4936-3cx-phone-system/)[Weave vs 3CX](https://www.softwareadvice.com/compare/4936-3cx-phone-system/vs/158992-Weave/)[Aircall vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/aircall/)[Telnyx Suite vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/telnyx/)[Grasshopper vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/grasshopper/)[Twilio vs 3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/twilio/) [Compare All Alternatives](https://www.softwareadvice.com/voip/3cx-phone-system-profile/alternatives/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **3** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (395) Recently recommended **2** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **2** times [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **1** times Stuck Between Options? Our experts can help you compare 3CX with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice