The ease of use, the connection to our telephony platform (so that we can use it also as a normal phone) and the possibilities for integrations. I use it also for all small and bigger projects I'm involved and the way everything is located in one tool with a very good search functionality makes my work much easier.

Personally I miss the possibility to put a read message back to unread. In the mean time I use other options to create something similar, but it is not completely the same.

A single pane of glass solution that encompasses all communications in a very intuitive manner. It's easy to collect all relevant "streams" (e.g. mail; meeting requests and notes, phone calls, chats, etc.) into a single folder. The mobile app is a perfect (and near stand alone) addition to your desktop application and allows seamless transition from deskbound to mobile working without hassle. Even swipe your phone calls (in the actual call !!!) from fixed app to mobile app withou interuption.

Circuit requires an open mindset on how to organise your files. If you are depending on folder structure (folder within a folder) you'll be lost at first, but Circuit has an awesome search engine Circuit has more power and more impact when everyone uses it, so be ready to advocate the solution in your company and to have some use cases near.

I have all kinds of trouble with this program, below are my two most common problems. I'll have to dial in with my phone so I can hear and speak as well as be logged in at my computer so I can project for the meeting. One day it works fine then, the very next morning it tells me my log-in is invalid and does not let me access the meeting. I have to reinstall, come up with fresh passwords and I'm very frustrated, joining the meeting very late.

The idea of it working is great, the reality is very different.

The software package I work with is not reliable, one day it works, the next day it does not. And when it does not work, it takes 20~30 minutes and a bunch of passwords to get it working again although my meeting starts in 2~3 minutes.

Route optimization was good, paying extra to provide proof with a photo is awful

Paying extra for a simple feature in order to prove service

Perfect collaboration tool

Ease of use - even for novice users without training Ease of implementation

No possibility to create own shortcuts to favourite conversations