ConnectWise ScreenConnect vs Zoho Assist
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.7 / 5
Value for Money
4.6 / 5
4.7 / 5
Customer Support
4.4 / 5
4.6 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
September 27, 2024
September 28, 2024
Pros/Cons
Pros
- We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product.
- Very good overall and would recommend. Their partnership with BrightGauge needs lots of improvement from the reporting side, but ScreenConnect itself has been very good.
- Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.
Cons
- However the fact that a large portion of my machines have lost connection and had to be manually reinstalled was very frustrating and ultimately is why we left that platform for RD.
- Sometimes i accidentally X out of the screen, I click out of the wrong window.
- The worst part, which is minor is the amount of customisation and branding.
Pros
- This is such a brilliant, cost effective tool that requires little to no setup and has given us the ability to resell a really fantastic experience to our customers.
- Excellent product, easy to use, fits perfectly with our team. I have already recommended it to several peers.
- Domain Features are amazing. Unattended Access is nice and fast overall experience with platform is nice and user friendly.
Cons
- I have not had any issues with this product so am unable to come up with a negative.
- It is truly difficult for me to identify a weakness.
- The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
