About Crew

Crew is a comprehensive team management solution that connects team members on the frontline, creates meaningful employee interactions, and drive real-time business results. Crew helps organizations align and manage front-line team member goals and communication to improve success across the board. Features include team communication, scheduling and shift coverage, employee recognition, document and task management, employee surveys, and enterprise management tools.

With Crew, team members can message other team members without the need for emails or phone numbers using Crew's instant messaging feature. Leadership can streamline communication to frontline employees using broadcasts and announcements, improving information visibility. Managers ...


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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of Crew

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(5)

5

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

January 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2021

Crew is a great platform for our team!

My partner company started with crew, then left to a competitor product that turned out to be awful for our needs. We are now back on Crew and you can immediately see the difference in participation, communication, and productivity.

Pros

Easy to use and add members. Lots of space for file storage and sharing. Immediate responses and notifications when someone needs help.

Cons

Nothing that I have found. When we left I was hopeful but really disliked the new app. I am so glad we are back on Crew!

Reasons for Switching to Crew

Crew was much easier to use, has more storage, unlimited adds of coworkers... a much better app overall.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2018

Easy team networking without having to give out your personal line!

Overall we love Crew. It does exactly what we need by creating a networking chat group filled with competitive friendly banter. We have a sales team with a relatively high turnover so it would be nearly impossible to have a consistent group text message (adding and deleting people often). This keeps it easy to add people to our organization and, best of all, no one has to give out their personal cellphone numbers - keeping personal and work life separate! It has also been a great place to keep frequently used reference sheets like cost of goods lists and other files reps may need in the field, you can quickly find these at a glance using the "Team Files" feature. Adding and confirming or completing tasks is simple and helps our staff stay on top of pressing issues or clients that need to be followed up on.

Pros

- Easy to add and delete new users - Simple to use - Networking within a team or organization without having to give out your personal phone number - Great functionality for "rewarding" team members for a job well done - Free version includes ability to add team files, resources, and tasks - Assign tasks to specific users - Group and direct messaging

Cons

Could be organized a little better. The layout and main "Chat" tab shows all of your conversations and resources - but it mixes them in order of most recent without an option to organize them differently. This gets a little messy when you have direct messages among Team Files, Tasks, and "Everyone" chat groups.

June 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2019

Crew

This works alright as a free software, but it certainly doesn't have the overall capabilities to be your only scheduling software for any complex industry.

Pros

Crew is great for messaging employees, and especially for sending out mass announcements.

Cons

It's a little difficult to use for scheduling when there are various job roles and departments. It also is notorious among staff for sending way too many annoying notifications.

November 2019

Adam from Flats Luxury Suites

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Fanatastic Tool For Part-Time Staff Schedules & Communication

I have loved using Crew! I used it in managing a library staff with varied hours, guaranteed shifts, shift changes and more. I have deployed it with my current venture of managing cleaning schedules/responsibilities with staff members for short term rental properties. It has worked great!

Pros

Crew is a great software/app for managing part-time staff with varied schedules and responsibilities. Super easy deployment, versatility in how your structure the communication portals and makes schedule switching functional.

Cons

Crew is not a robust tool that solves every situation or use case. Some area could be flushed out or you have to develop your own situational workflow to compensate for things. However, the good outweighs the limitations and if they tried to solve for every situation it would simply be another robust and complicated tool that becomes out-priced for how it would be used.

Reasons for Choosing Crew

I chose Crew because of the ease for managing varied schedules with a variety of people and for the communication logs in one central location. It is easier to deploy and manage than a lot of the other communication tools.

March 2019

Jill from Ballston Spa Veterinary Clinic

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Amazing!

This makes communicating fun at work. Doctors can take pictures of animals in treatment and do rounds with each other without being there in person. Awesome!

Pros

Everyone doesn’t have to clutter up their phone with the phone numbers of all the employees. We are able to add everyone, create groups and text back and forth through the app. We need this with this era. The more communication the better.

Cons

Not much. Love all the capabilities. Would be great to have chats organized more.