# Front Software Overview 2026 - Features & Pricing > Review of Front Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/team-communication/front-profile --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Front Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/front-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/front-profile/alternatives/) # Front 2026: Benefits, Features & Pricing Updated March 28, 2026 Written by [Molly Burke](https://www.softwareadvice.com/resources/author/mburke/) Senior Specialist Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Front is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Front 4.5 [(286)](https://www.softwareadvice.com/crm/front-profile/reviews/) Pros: - Integration with other platforms - Email organization Cons: - High pricing - Confusing user interface Pricing Starting at $25.00 per month ### What is Front: Front is a platform for communicating with customers via multiple channels, such as text messaging, social media, email, and live chat. It unifies communications, sending them to a single inbox to keep track of customer interactions. ### Why we like Front: Front is particularly strong in its inbox management and real-time chat features. It also offers mobile access, making it a convenient solution for those on the go. Users rated it 4.5 out of 5 for ease of use. ### Who should use Front: Front is a particularly helpful tool for teams that deal with sales, customer support, and account management, though any organization that needs to communicate more efficiently can benefit from using it. Although it’s a versatile tool, it’s particularly popular among smaller and midsize companies: 64% of verified user reviews come from people who work for organizations with between one and 200 employees. Wondering if Front is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Front User Interface ## Popular Front Alternatives Main Product Front 4.5 [(286)](https://www.softwareadvice.com/crm/front-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.14Value for money - 4.40Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Front Overview Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person and unlock visibility and insights across all of their customer operations. Additionally, it drives operational efficiency that prevents churn, improves retention... and propels customer growth. ## Front Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Starter $25.00 per user, per month Plan includes: - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT Professional $65.00 per user, per month Plan includes: - Shared inbox and ticketing - AI Topics and automation rules - Advanced analytics - No-code public knowledge base - Available AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - Macros and up to 20 automation rules - Multiple workspaces, SSO, and SCIM - AI Answers add-on ($0.70 / resolution) Enterprise $105.00 per user, per month Plan includes: - Shared inbox and ticketing - Advanced analytics - No-code public knowledge base - Included AI add-ons: Copilot, QA, CSAT - Omnichannel (email, SMS, social, etc.) - AI Topics and unlimited automation rules - Macros and unlimited automation rules - Multiple workspaces, SSO, and SCIM - Smart rules - Multi-language knowledge base Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Front's Pricing Plans Choosing the right pricing plan is a critical decision for any business considering Front's customer communication platform. To help guide your choice, we've analyzed the key features, benefits, and limitations of each of Front's four pricing tiers: Starter, Growth, Scale, and Premier. Whether you're a small team just getting started or a large enterprise looking for advanced customization, understanding the nuances of these plans is essenti... al for aligning Front's capabilities with your specific needs and budget. \_\_Starter plan\_\_ Front's Starter plan is a cost-effective solution for small teams looking to streamline their customer communication. At $19 per seat per month when billed annually, or $29 per seat per month when billed monthly, it supports up to 10 users and offers essential features such as shared inboxes, live chat, and ticketing. The plan also includes basic analytics and automation rules to help optimize workflows. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* The Starter plan provides a comprehensive set of features at an affordable price point, making it accessible for small businesses. - \*\*Collaborative tools:\*\* Shared inboxes, internal comments, and message templates foster seamless teamwork and efficient customer support. - \*\*Omnichannel communication:\*\* Connect with customers through various channels, including email, chat, SMS, and social media. \*\*Cons:\*\* - \*\*Limited scalability:\*\* The 10-seat maximum may be restrictive for growing teams or those anticipating rapid expansion. - \*\*Basic reporting:\*\* While the plan includes analytics, the reporting capabilities are limited compared to higher-tier plans. - \*\*Automation constraints:\*\* With a maximum of 10 rules, more complex workflows may require an upgrade to a higher-tier plan. \_\_Growth plan\_\_ The Growth plan, at $59 per seat per month when billed annually, or $79 per seat per month when billed monthly, offers advanced features for teams looking to optimize their support processes. With no seat minimum, this plan is suitable for organizations of various sizes. It includes all Starter plan features, plus AI-powered tools, advanced team controls, and expanded integration options. \*\*Pros:\*\* - \*\*No-code automation:\*\* Streamline support processes with intuitive, no-code automation and reporting tools. - \*\*AI-assisted support:\*\* Leverage AI Summarize and AI Compose to enhance agent efficiency and provide more accurate responses. - \*\*Robust analytics:\*\* Access comprehensive reports on team performance, SLAs, and customer satisfaction to drive data-driven decisions. \*\*Cons:\*\* - \*\*Higher per-seat cost:\*\* The per-seat price is significantly higher than the Starter plan, which may impact budget-conscious organizations. - \*\*Learning curve:\*\* With advanced features and customization options, teams may require more time to fully utilize the plan's capabilities. - \*\*Integration limitations:\*\* While the Growth plan offers more integrations than the Starter plan, some organizations may still find the API rate limits (100/min) restrictive. \_\_Scale plan\_\_ Front's Scale plan, at $99 per seat per month (billed annually) with a 2-seat minimum, is designed for organizations seeking total workflow flexibility and advanced user management. It includes all features from the Growth plan, along with enhanced automation, analytics, and support options. \*\*Pros:\*\* - \*\*Extensive automation:\*\* With up to 200 rules and advanced features like macros, load balancing, and webhooks, the Scale plan enables highly customized workflows. - \*\*Granular analytics:\*\* Gain deeper insights with account-based and company-wide analytics to identify trends and optimize performance. - \*\*Seamless CRM integration:\*\* Sync data with popular CRM platforms like Salesforce and HubSpot for a unified view of customer interactions. \*\*Cons:\*\* - \*\*Cost considerations:\*\* The higher per-seat cost and 2-seat minimum may be prohibitive for some organizations, particularly those with limited budgets or smaller teams. - \*\*Complex setup:\*\* Implementing and maintaining advanced automation rules and integrations may require dedicated resources and technical expertise. - \*\*Potential underutilization:\*\* Smaller teams might not fully leverage all the advanced features, leading to a lower return on investment. \_\_Premier plan\_\_ The Premier plan is Front's enterprise-level offering, with pricing available upon request. This plan includes all Scale plan features, along with professional services tailored to meet the unique needs of large organizations. \*\*Pros:\*\* - \*\*Unlimited customization:\*\* With up to 1,000 automation rules and 100 knowledge bases, the Premier plan offers unparalleled flexibility to adapt to complex workflows. - \*\*Dedicated support:\*\* Receive personalized onboarding, solution design, and ongoing assistance from a dedicated account team. - \*\*Early access:\*\* Participate in pre-release and beta features to stay ahead of the curve and provide feedback on upcoming enhancements. \*\*Cons:\*\* - \*\*Implementation complexity:\*\* Rolling out the Premier plan across a large organization may involve significant time, resources, and change management efforts. - \*\*Dependency on professional services:\*\* Organizations may become reliant on Front's professional services team for ongoing support and customization, potentially increasing long-term costs. \_\_Conclusion\_\_ After analyzing Front's pricing plans, it's evident that they provide a range of options designed to cater to businesses of various sizes and customer support needs. - \*\*For startups and small businesses:\*\* The Starter plan is an affordable entry point. It offers essential features like shared inboxes, live chat, and basic automation, enabling small teams to manage customer interactions efficiently. However, as the business grows, the limitations on rules and knowledge base articles may become restrictive. - \*\*For growing businesses and mid-sized companies:\*\* The Growth plan strikes a balance between functionality and cost. With advanced automation, AI-powered features, and expanded integrations, it empowers teams to streamline their support processes and handle increasing volumes. The additional team controls and analytics features provide the necessary tools for effective management and optimization. - \*\*For larger enterprises and complex support operations:\*\* The Scale plan and the Premier plan offer the most comprehensive solutions. These plans provide extensive customization options, advanced workflow automation, and enterprise-grade features. The higher limits on rules, knowledge base articles, and API rates ensure scalability for even the most demanding support environments. Ultimately, the choice of pricing plan depends on factors such as team size, support volume, required features, and budget. By carefully evaluating these aspects and aligning them with Front's offerings, businesses can select the plan that best supports their customer service goals and enables them to deliver enhanced experiences at every stage of growth. ## Front Features Drawn from insights across 286 verified reviews, we've outlined Front's best and worst rated features and how they stack up against the average rating. Front's score Category average Front's Best Rated Features Real-Time Monitoring 5.0 4.14 category average Calendar Management 5.0 4.34 category average Collaboration Tools 4.95 3.93 category average Front's Worst Rated Features Support Ticket Management 3.29 3.99 category average Reporting/Analytics 3.68 4.22 category average Spam Blocker 3.75 4.10 category average - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Front Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation API Application Management Appointment Scheduling Assignment Management Audit Trail Automated Routing Batch Communications Brainstorming Business Process Automation Calendar Management Calendar/Reminder System Calendar Sync Call Center Management Call Monitoring Call Recording Call Routing Campaign Analytics Campaign Management Case Management Chatbot Chat/Messaging Churn Management Client Management Client Portal Collaboration Tools Commenting/Notes Communication Management Compliance Management Computer Telephony Integration Configurable Workflow Contact Database Corrective and Preventive Actions (CAPA) CRM Customer Communication Customer Complaint Tracking Customer Database Customer Engagement Customer History Customer Management Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Deadline Management Deal Management Discussions/Forums Document Storage Drag & Drop Email Distribution Email Management Email Reminders Email Templates Email Tracking Employee Database Employee Directory Engagement Tracking Event Calendar Event Triggered Actions Feedback Management File Sharing For iPad Devices For Startups Health Score Help Desk Management Inbox Management Interaction Tracking Internal Chat Integration Inventory Management Issue Management Issue Tracking IT Asset Management Knowledge Base Management Knowledge Management Lead Capture Lead Management Lead Qualification Live Chat Macros/Templated Responses Mailing List Management Meeting Management @mentions Mobile Access Mobile Alerts Mobile App Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multiple User Accounts Multi-User Collaboration Negative Feedback Management Notes Management Onboarding On-Demand Communications Opportunity Management Order Management Performance Management Performance Metrics Personalization Prioritization Project Management Project Time Tracking Prospecting Tools Quality Assurance Quality Management Queue Management Read Receipts Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real Time Editing Real-Time Monitoring Real-Time Reporting Real-Time Updates Reminders Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Resource Management Response Management Role-Based Permissions Routing Rules-Based Workflow Sales Pipeline Management Scheduling Search Secure Data Storage Self Service Portal Service Level Agreement (SLA) Management Shipping Management Single Sign On SMS Messaging Social Media Integration Social Media Monitoring SSL Security Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Task Scheduling Team Collaboration Team Management Template Management Territory Management Text Analysis Third-Party Integrations Ticket Management Time Tracking Transcripts/Chat History Transfers/Routing Transportation Management Trend Analysis Two-Way Audio & Video Usage Tracking/Analytics Version Control Video Chat Video Conferencing Visual Analytics Voice Mail Warehouse Management Website Integration Whitelisting/Blacklisting Widgets Workflow Automation Workflow Configuration Workflow Management Workforce Management ## Front Integrations Based on 286 verified reviews, we've identified products most frequently integrated withFront. Gmail Integration rated 4.0 from 4 reviews WhatsApp Integration rated 4.0 from 2 reviews Slack Integration rated 5.0 from 2 reviews Twilio Integration rated 5.0 from 2 reviews Nextiva Integration rated 5.0 from 2 reviews Intercom Integration rated 1.0 from 2 reviews See all 85 integrations ## Front Key Sentiments We analyzed 286 verified reviews for Front to find out what actual users really think. Most Positive Sentiments Team collaboration 69% Positive 24% Neutral 7% Negative Reviewers find Front essential for improving team communication and efficiency, allowing seamless collaboration on customer communications. They appreciate how Front's features help keep track of customer interactions and internal discussions, making it easier to stay engaged and precise. Users also value the Front team's dedication to implementing customer feedback and regularly updating the app with new features. Customer support 67% Positive 13% Neutral 21% Negative Users consistently praise Front for its excellent customer service, noting that it is usually bug-free and reliable. They find the platform effective for fully engaging with customers and providing top-notch support. Additionally, reviewers highlight the continuous release of new features and the helpfulness of canned responses in managing customer interactions. Team email management 65% Positive 28% Neutral 7% Negative Users appreciate Front's ability to streamline internal communication through features like live chat and comments within email threads. They find the shared inbox and collaboration on drafts particularly useful for managing team emails efficiently. Additionally, users value the option to assign conversations and integrate personal and work emails in one place, enhancing overall productivity. Least Positive Sentiments Email archiving 32% Positive 26% Neutral 42% Negative Users appreciate Front's email organization features, such as archiving and tagging emails for future follow-up. However, they experience difficulties with archive handling, including issues with re-opening archived emails and the auto-sync feature. Reviewers also mention challenges with fully archiving emails and ensuring no important messages are missed. Response management 26% Positive 37% Neutral 37% Negative Users appreciate Front's canned response feature for its convenience and efficiency in managing replies. However, users report problems with the appearance of canned responses and the platform's handling of critical feedback. Ticket management 25% Positive 54% Neutral 21% Negative Reviewers find Front beneficial for enhancing the customer experience and simplifying email management. However, they face challenges with ticket visibility and the overall ticket management system, which can lead to missed or forgotten tickets. Users also note that Front is not ideal as a dedicated ticketing system, as it lacks some necessary features for effective ticket handling. ## Front User Reviews Overall Rating 4.5 Ratings Breakdown 5 71% 4 20% 3 5% 2 2% 1 2% Secondary Ratings Ease of Use 4.5 Value for money 4.1 Customer support 4.4 Functionality 4.4 Arjun K. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed December 2023 Never bcc internally again 5 Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too. Cons: Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now. Reasons for switching to Front We loved the automation in Superhuman, but found that collaboration was sorely lacking. Vendor Response Thanks so much for taking time to provide feedback! Replied February 2024 Read More MD Matt D. Verified reviewer Computer Software Self-Employed Used daily for less than 12 months Review source Reviewed March 2025 Great to use, not so fun if you leave 4 Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do! Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Front felt complete and allowed for me to access all channels in one inbox saving so much time Cons: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform Reasons for switching to Front It was an opportunity to try something new that supposedly meet needs where missive was failing us Read More Mike S. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 2 years Review source Reviewed May 2019 Best way to collaborate on emails! 5 We're really happy with the switch from Gmail to Front. Love the customer support! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the clean UI and the way we can work with multiple people and teams on emails. Cons: The integrated chat could be done much better. Read More David D. Verified reviewer Consumer Services 11-50 employees Used daily for less than 12 months Review source Reviewed August 2022 Great product with a few annoying things 5 Overall great product, really happy with the exception of the email nesting Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com Cons: When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone Reasons for switching to Front Freshdesk was not easy to use, wouldn't send messages directly from email, and there were lots of errors in the features I was using Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed December 2019 Front is the best Shared Inbox for collaborative customer support 5 Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool. Cons: The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team. Reasons for switching to Front I was just beginning as an employee when this switch happened so I am not certain as to why. I know we were looking for a more collaborative tool which we found in Front App. Read More Marjolaine L. Verified reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for less than 2 years Review source Reviewed March 2020 Best email software ever 5 We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations Cons: When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares. Reasons for switching to Front Missive product is very good although, we were missing integrations such as website hat, Intercom, Trello, Guru and Aircall Read More VR Verified Reviewer Education Management 11-50 employees Used daily for less than 2 years Review source Reviewed July 2020 Great aggregator tool for Customer Success 5 I lead a customer success team that uses Front daily. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5). We stay connected on each user, and can easily run reports and track year over year metrics. We especially like the ability to chat back and forth before we respond to tricky situations, and the ability to Snooze. Cons: I would love for more integrations - specifically survey functionality, or the ability to have automation once you close out an email/chat. We have this on intercom but it lives within the intercom platform now. Reasons for choosing Front I like that it can pull together everything, and be accessed on the go. Read More Jan Z. Verified reviewer Biotechnology 2-10 employees Used daily for less than 12 months Review source Reviewed May 2020 We wouldn't be the same without Front 5 Front is the backbone of communications, from talking with customers, taking care of signups and inquiries and handling customer support, Front lets us do all of that remotely. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Front helps us respond so much faster as we collaborate on high impact messages and it lets us know what each other's doing. The support team is also really fast and reliable. Cons: Runs on Electron, so can be a bit slow. Some missing features but the team is iterating really quickly. Reasons for switching to Front Tried a very cheap trial and fell in love with it Read More Sam G. Verified reviewer Computer Software 501-1000 employees Used daily for free trial Review source Reviewed August 2019 Makes Customer Success Simple 5 We use a pooled system for our customer success team for accounts in the SMB segment, and Front is our new shared inbox system to facilitate communication between CSMs and customers Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights Cons: Can be difficult to implement, time consuming to create but saves time in the long run Reasons for switching to Front Better features for our use case, lower price Read More KV Kinjal V. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 2 years Review source Reviewed May 2025 Front - Customer Satisfaction 4 With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: AI powered customer service and support. Live support and best customer service software so far. Easy graphics that can understand by non technical person. Shared inbox and help desk can allow team to work together for better experience. Cons: As per my experience I can say that there is no any least things about front but for premier version you have to pay more. I think it’s not it’s drawbacks. Vendor Response Thank you for your review, Kinjal! We're so glad to hear that Front has been helpful with your customer service and team collaboration. We appreciate your positive comments about our easy-to-understand graphics and shared inbox features. Replied May 2025 Read More Showing 1 - 10 of 286 Reviews [See All Reviews](https://www.softwareadvice.com/crm/front-profile/reviews/) ## Front FAQs - What companies use Front? While Front’s entire client list isn’t published, many of its customers include tech companies that need to focus on efficient service delivery to many customers. Front helps to stay connected with customers and avoid missing business-critical communications. - How many users does Front have? Although no exact number has been published, Front reports on its website that more than 9,000 organizations use it. The actual number of users will vary based on the number of employees each company that uses Front has. Also, the number will fluctuate from month to month as users subscribe and unsubscribe to Front’s app. - Is the Front app free? No, Front is not available for free. The company charges on a subscription basis. However, you can get a free trial to test out Front’s features and determine whether it’s a useful option for your workflows. To try Front, you can fill out a short questionnaire with your name and contact info on their site. - What is Front used for? Front is used for communicating with customers in real time and tracking communications across multiple avenues, such as email and text. It brings all communications into a central inbox so companies don't miss out on any customer interactions. It also works as an email management tool, particularly for customer service reps and salespeople who interact directly with customers. ## Front Popular Comparisons [Salesforce Sales Cloud vs Front](https://www.softwareadvice.com/compare/2764-Salesforce/vs/44733-front/)[Zendesk Suite vs Front](https://www.softwareadvice.com/compare/26892-Zendesk/vs/44733-front/)[LiveAgent vs Front](https://www.softwareadvice.com/crm/front-profile/vs/liveagent/)[LiveChat vs Front](https://www.softwareadvice.com/crm/front-profile/vs/livechat/)[Freshdesk vs Front](https://www.softwareadvice.com/crm/freshdesk-profile/vs/front/)[HelpDesk vs Front](https://www.softwareadvice.com/crm/front-profile/vs/helpdesk/)[Tidio vs Front](https://www.softwareadvice.com/crm/front-profile/vs/tidio-chat/)[Intercom vs Front](https://www.softwareadvice.com/crm/front-profile/vs/intercom/)[Zoho Desk vs Front](https://www.softwareadvice.com/crm/front-profile/vs/zoho-desk/)[Odoo vs Front](https://www.softwareadvice.com/crm/front-profile/vs/odoo/)[Missive vs Front](https://www.softwareadvice.com/crm/front-profile/vs/missive/)[HubSpot Service Hub vs Front](https://www.softwareadvice.com/crm/front-profile/vs/hubspot-service-hub/) [Compare All Alternatives](https://www.softwareadvice.com/crm/front-profile/alternatives/) Stuck Between Options? 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