All Google Chat Reviews

1-25 of 2,275 Reviews

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Tigran

Real Estate, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed August 2021

Great product, but doesn't support calls anymore

User Profile

Aminuddin

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2021

Simple instant chat software

Having a simple quick messenger is really improving my work progress and letting me and my team to connect quickly to collaborate on task quickly. Wonderful experience is all that i can said.

PROS

Google Hangouts is free to use and comes with Gmail account. I can create and join multiple chat group to help me separating from work group chat and personal and social group chat. Another thing that i like is, it can be easily accessed from my smartphone as i mostly only have my smartphone when i am out from office.

CONS

What i like the least with Google Hangouts is, it has limitation on file size that can be sent thru the software. I can only sent and attach a maximum of 200MB file size, and need to switch to other file transfer software to sent a file that sized more than 200MB. Other than that, this software is very helpful in connecting me and my colleague.

Reasons for switching to Google Chat

WhatsApp is sharing user personal data with Facebook for advertisement, and it may not suitable messenger for business purposes.

Henrietta

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Google chat makes communicating easy!

PROS

Google chat makes instant messaging easy and seamless. I have google chat both on my desktop and mobile, and the experience on both are great! Very user friendly, and easy to adjust/migrate to after using other communication tools.

CONS

Nothing off the top of my mind, I enjoy google chat a lot, and love that the mobile instance allows you to toggle between other google products like Gmail

Anonymous

1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed June 2023

Google Chatters

PROS

Utilized the same software application like iMessages.

CONS

Some applications were not is use or were slow to utilize.

Gaurav

Food & Beverages, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2020

Online conversations made easy

Chat with Google has enabled my marketing team to be more interactive and real time on common web projects. Calls which previously used to be discussion forums have now become working sessions. The hassle of documentation and email exchange has been replaced with real time takeaways and actions. Work from home is now a reality. Chat app if installed in a smart phone makes text, video or audio exchange a breeze. In a nut shell, Chat is seamlessly integrated with other Google tools which makes us more efficient.

PROS

I use Google Chat to remotely engage with my marketing team and consultants. Using Chat I am able to see messages while I am typing an email within my Gmail account. Once I set-up a conference call to discuss campaign performance or implementing a new tag, Chat is automatically activated during the call. So, my favorite feature is the ability of Chat to seamlessly integrate with Gmail and Google Calendar. Additionally, with the click of a button I can share links, images or videos and create Chat rooms. So, it helps me collaborate productively with product owners, web developers and marketing specialists. Hence, driving high ROI.

CONS

Chat by Google needs high random access memory and high speed internet to function. If there is not enough RAM or there are lots of Google Chrome tabs which are consuming the available RAM, Chat will lag in response time or slow down. When using a smart phone, Chat works well only if its mobile app is downloaded which again takes high phone memory. New users or non-IT employees who are not familiar with G suite, have a learning curve. So, adoption rate is low for non-Google users.

Subhajit

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Google Chat review

It is very Easy to use & efficient compared to other apps available in the market .Google chat has been amazing since our change I from region based work to remote work. As opposed to illuminating on a couple of uses or text illuminating (which is hard to figure out and remain mindful of) we can keep all of our correspondence in one spot saving time.

PROS

Google chat has for a really long time saved individual venture. Astoundingly quick response regardless, while sending gigantic messages. It has provided me control over every division without any problem. I can in a brief moment pass and receive messages. Packs illuminating has brought obvious level facilitated exertion.

CONS

Nothing that I hate with this item. It is permitted to use and associated with the Google Workspace that we have use.

Glenn Charles

Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Making communication so easy

Quite happy with Google Chat. Its now my go-to messaging platform at work.

PROS

Its easy to use and you can sync your google calendar, google meets and google drive. It made it so much easier because everything is on Google Drive and its so easy to access it

CONS

Im enjoying it so far. Can't complain bout Google Chat

Reasons for switching to Google Chat

Its more convenient and much easier to use

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed April 2022

Somewhat lacking

We tried to switch from Microsoft Teams, because Teams is awful, but we won't stick with Google Chat either.

PROS

Good if you access via Gmail, very userfriendly and easy to implement, but that's it.

CONS

Lacking in every other aspect, there are tons of other options out there. Found some bugs and laggy features. Expensive.

Reasons for switching to Google Chat

Teams is Awful, and very uncomfortable to use and implement from Outlook 365.

Lani

Telecommunications, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Using google chat for years as a Team leader

I have used this for many years and i really like everything about google chat

PROS

I like google chat since this platform is being used at my work and it is actually a good tool for a company that has over thousands of employee

CONS

Sometimes the application is taking too long to load. there are some bugs hat is needed to be fixed

Ching

Consumer Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Active Communication

I highly recommend using google chat you can both use your personal and work email. Real time communication, has the option also to send file, even emojis

PROS

Real time sending messages and received messages

CONS

You can use your personal email and even if you do not download the app you still have access to it

Manuel

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Google Chat Review

PROS

I like that I can communicate and share files with my team mates fast and easy, and alway in sync with the rest of the gsuite tools

CONS

I say you should add voice notes to google chat

Kavita

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Personally I like Google chat it's help me to connect with team and meeting

Overall this is really had good experience it's help to connect with team members or meetings

PROS

It's help to meeting and calibrate with team members and also send files or doc which is personally I like ot

CONS

But there is limited features there no tracking system or advance features

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2022

A review about Google Chat

A solid product, which despite being simple, is very powerful. It can add a lot of value to your company depending on which service is being migrated, however, there are competitors that provide better (but more expensive) tools.

PROS

Extremely easy to use tool. It has an easy and intuitive interface, people with little experience in the technology can quickly learn to use it. It has excellent integration with other Google Workspace applications. Today, within Google Chat it is possible to interact with other applications such as Tasks (create, edit), Calendar (schedule events with co-workers), Drive (create and edit files), all without leaving the Gmail interface. It is also possible to integrate the tool with other applications, such as chat bots.

CONS

Compared to other communication tools on the market like Slack or Discord, the tool becomes inferior. However, Google is constantly updating the tool and promoting integration with other services in order to improve the experience.

Reason for choosing Google Chat

It was already part of the suite of applications we use (Google Worksapce).

Mohammad

Computer Software, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

A great partner when you need a communication tool with others.

An excellent tool to use when you are communicating with others and I use it on daily basis.

PROS

You can add video meeting links which make things more visualized when talking to others.

CONS

The conversation can jump around here and there at times which is annoying. Hope this can be fixed.

Reason for choosing Google Chat

Easier to use, supported by on line therefore you do not need to have the application downloaded.

Reasons for switching to Google Chat

It is very easy to use Google Chat. No waiting period when opening.

Sohail

Law Practice, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2021

Google Chat

Google Chats is a good chat option especially for Android users as it easily incorporates in other Google Apps.

PROS

Google Chat is an excellent software to communicate with friends and fellows. It is seen as a replacement and better version of Google Hangouts by google. It has a very pleasant and simple design. It offers multiple modes of communication like text chatting, audio and video calls. You can also initiate group call or chat among team member to use it as a collaboration tool. Along with chatting, you can also send files of any format with it easily.

CONS

Though technically Google Chat is not less than any of its competitors in any manner, but its smaller user base makes it a little less priority for users.

Reasons for switching to Google Chat

Because google chat is better and improved than that.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Chat, a communication tool made by Google

We use this product for formal communication purposes and it's a simple to use product and has a very good user experience, because it's easy to use and we are solving a lot of business problems. We choose this product because we find

PROS

Chat is a good tool for communication, it has a perfect integration with all the GSuite Environment, for the price is a very good tool because you can use it with Hangouts, Drive and Gmail.

CONS

The only con that I found on this product is the price. In a small business probably is going to be expensive if you have 10+ employers, because this product has a price per user.

Reason for choosing Google Chat

Because has a better price per user and with a low price we acquired this product that includes Chat, Hangouts, Gmail, Drive and all the products of the Google Environment.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2023

Captera_Google-chat

PROS

This app was a very soft app, rapid and secured. One can easily jump from it to hangout and also it is available via Gmail

CONS

This chat tool is not rich enough in emoticons. Additionally, the option of research in the discussion needs serious improvement.

Reasons for switching to Google Chat

Anyone could find you on Skype and contact you. You should necessarily have the app before using it

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2023

Google Chat : Easy Chat ...Reliable Communication

PROS

With Google chat you need not to share your phone number which is quite annoying at times to share . With Google chate is provides safe and secure enviornment to the users and they can even block the users whith whome they dony want to interact with.

CONS

Google Chat is not widly deployed in the community as other chat tools are . That chat tools provided by other major players in social media chatting are more comfortable i believe.

Reasons for switching to Google Chat

It provides you chatting otions on the same window if you are emailing and using gmail workspace.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed January 2020

One of the best messaging tool

My experience overall is quite good with Chat. It provides a very user friendly messaging tool which has rooms and groups both. You can browse rooms as well and while joining any room, you can Preview the room and messages in it to make a decision whether to join or not. The overall functionality and features of 'rooms' are great and I find them very useful which in turn saves a lot of time and effort. Other all basic functions are present like mute notifications, online status. To add to it, you can also set push notification in case you are not available. Simple yet very useful feature. Then there's smart reply and desktop notifications feature too. Desktop notification is useful if you google chat window is not open. You can also block members. In conclusion, this is one of the best messaging tools which I have used and I would recommend this to everyone.

PROS

The interface of the tool is user friendly and very easy to use. Search is very simple and straight forward. Simply put the name of the person you want to chat with and results are displayed instantly using smart search feature. You can create various discussion rooms by inviting members. I never had any problem creating room , in fact once I have to create a room with a lot of members from different projects but never faced and delays or problems with it. You can create multiple threads in a room which is very useful feature. You can also customize name of the room as per your need and project. Then there are groups which are very similar to a group in any messaging app. You can add multiple people but it's a single threaded chat. this is basically a personal group and rooms are for primarily for project related conversations. Search feature is also useful and easy. You can also search individually in a room. The results are easy to obtain and very helpful. Furthermore, a great feature is, you can edit you messages. A lot of times we enter incorrect information in the message which can create confusion. You can edit it or delete as required by the user. I personally, find this feature very user friendly. You can also shared a file form google drive directly or from your desktop. Additionally, there's a shortcut for video meeting, which when clicked send video meeting invite and the best part, creates dial in number is automatically generated which saves a lot of time.

CONS

Apart from all the great features what I don't like about it is, Google chat and hangouts and not synced. When you delete something from chat it is still present in hangout. So, basically you you are still looking at the deleted information in hangouts which is not required. Another functionality which I miss from microsoft lync is that, you can not control other persons machine during screen share with mutual consent and continue with the discussion / transition. Except this, almost everything is great about this tool.

User Profile

Edin

Verified reviewer

Hospitality, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Hangouts is one of the best chat apps ouththere

The options provided in Google Hangouts are just great. It is a simple to use chat / communication app with options for private chat, private call, business chat, group chat or conference calls. It has been used on daily basis by me and my colleagues and it never fails us.

PROS

The simplicity and ease of access of Google Hangouts is just amazing. It is integrated into the Google's package and it is very easy to use and get used to. The amount of people using any of the google products is incredibly high, therefore it is easy to reach to anyone via the Google Hangouts. A great addition for private and business use!

CONS

The only thing that might be noted as a con or a down side is the way that the mobile App acts sometimes, as it does not load that easily from time to time and sometimes it opens, freezes and closes again so it has to be re-started in order for it to work smoothly.

Reasons for switching to Google Chat

Easier to use, more users.

Álvaro

Transportation/Trucking/Railroad, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2023

The Efficient Communication.

It's very positive. As someone who frequently uses other Google Workspace applications, the seamless integration with Chat has made communication and collaboration with team members much more efficient.

PROS

Its seamless integration with other Google Workspace applications. The ability to easily switch between Chat, Gmail, and Google Drive allowed for efficient communication and collaboration with team members.

CONS

For instance the limited ability to customize the platform's appearance. While it offers basic customization options, such as dark mode, it lacks the ability to fully customize the interface like some other chat platforms.

Anonymous

2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Inexpensive Team communication and collaboration app

PROS

Google Chat offers a seamless real-time messaging and allows for secure communication and collaboration with team members or people you working with on a project. Google Chat is very reliable and inexpensive because it is part of your Google account, and can also be downloaded as a standalone app if that's a preference. It is a very useful collaboration tool for team, especially if you're using Google workspace. The feature allows to integrate with other google products making it easy for to streamline your project flow as well as getting work completed without switching between tabs or different apps. This mean from Google chat, you are able to share files from G-Drive, schedule appointments from calendar, access contacts, set a video meeting with Google Meet or have one-on-one chats with colleagues and get feedback in real time. Another amazing thing is that Chat is available on available on mobile as well as desktop, making it accessible from sn office o remotely. And if you have multiple projects, Chat allows to create channels or groups and you can customize notifications for each of them so you do not miss a thing. To make even better, Chat provides information if or not a colleague is online and also is handy as it displays automated replies to messages, making it easy to respond on a busy day.

CONS

Google Chat is all in all a very good app and can be recommended for a small business setting.

Frida

Professional Training & Coaching, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

A long time dependable company. It's flexibility is natural.

Very productive and quick software. It has promoted collaboration and discussion which contributes to the growth and development of my business.

PROS

Google Chat has for a long time saved me time and energy. Very quick response even when sending massive messages. It has given me control over every departments effortlessly. I can instantly pass and receive messages. Groups messaging has brought high level collaboration.

CONS

No cons. With Google Chat, everything is simple and straight forward. Nothing is hard basically. Go for it.

User Profile

Kevin

Verified reviewer

Consumer Electronics, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2022

Very good chat, but not quite up to the level of Apple iMessage

Overall, Google Chat solves the issue of business communication being slowed down by long e-mails back and forth. Business colleagues are more likely to quickly answer Google Chats than to answer e-mails, and group chats allow for great collaboration.

PROS

Google chat is overall a great product. It's integration into Gmail and excellent mobile execution help maximize work productivity. I like that messages can be edited after being sent, that images can be pasted inline, and that hyperlinks can be added.

CONS

I don't like that Google chat allows for only one hyperlink or inline image per chat message. I also wish the feature to send chats to your Gmail was more robust (so I could pick and choose what portion of the chat gets sent) and that it was easier to add someone to a group chat. I wish Google chat was more like Apple iMessage in polish and execution.

Reasons for switching to Google Chat

Changed companies

Timo

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2022

Google Chat Review

when part of the G-Suite for Business, this is a great integration which has made collaboration and file sharing more streamlined and simpler as well as safer than using external tools for each

PROS

Easy to use, a worthwhile messenger tool when you are using Googles other business tools as well, as it integrates nicely like all G-Suite tools do, not sure I would recommend using it as a standalone solution, there are better messengers at better rates for just the chatting part

CONS

this may seem petty, but more often than not, it seems that notigications for new messages are a bit iffy, especially when on a group chat. I know we all want to focus and not be distracted by constant notigications, but I have missed several urgent or time-sensitive infos because sometimes notifications just stop, or the count on the iOS app is not updated

Reasons for switching to Google Chat

signed up for G-Suite

Showing 1 - 25 of 2,275 Reviews