Google Chat

RATING:

4.5

(2280)

About Google Chat

Google Chat is a messaging platform that helps businesses of all sizes establish individual and team communication across the organization. It enables team members to upload, share and collaborate on Google Docs, Sheets, Slides and other files in Google Drive. Google Chat lets businesses configure virtual chat rooms, allowing staff members to streamline task assignment and progress tracking processes. The search functionality lets users access and review previous discussions and shared files. Employees can utilize Google Calendar and Google Meet to schedule and conduct meetings remotely. Additionally, with single sign-on and two-factor authentication methodologies, organizations can ensure secure user experience. Google Chat comes with an application programmi...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Google Chat Pricing

Please contact Google directly for pricing information.

Free trial: 

Not Available

Free version: 

Not Available

Spaces for team collaboration
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Google Chat Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Google Chat

1 - 5 of 2,279 Reviews

Tigran

Real Estate, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed August 2021

Great product, but doesn't support calls anymore

User Profile

Zuhairah

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2021

Great quick messenger quality

My experience of more than 5 years using this software is wonderful and will continue working with it.

PROS

I use Google product a lot and this software is one of the best quick messenger software that i have use to communicate with my team. It can be integrated easily with other software like Google Calendar and Drive which make a speedy process to share files and document with my team directly from the messenger.

CONS

Nothing that i dislike with this software. It is free to use and included in the Google Workspace that we have use.

Reasons for switching to Google Chat

I use Google Chat for more professional look and setting compared to WhatsApp.

Lani

Telecommunications, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Using google chat for years as a Team leader

I have used this for many years and i really like everything about google chat

PROS

I like google chat since this platform is being used at my work and it is actually a good tool for a company that has over thousands of employee

CONS

Sometimes the application is taking too long to load. there are some bugs hat is needed to be fixed

Anonymous

1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed June 2023

Google Chatters

PROS

Utilized the same software application like iMessages.

CONS

Some applications were not is use or were slow to utilize.

Gaurav

Food & Beverages, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2020

Online conversations made easy

Chat with Google has enabled my marketing team to be more interactive and real time on common web projects. Calls which previously used to be discussion forums have now become working sessions. The hassle of documentation and email exchange has been replaced with real time takeaways and actions. Work from home is now a reality. Chat app if installed in a smart phone makes text, video or audio exchange a breeze. In a nut shell, Chat is seamlessly integrated with other Google tools which makes us more efficient.

PROS

I use Google Chat to remotely engage with my marketing team and consultants. Using Chat I am able to see messages while I am typing an email within my Gmail account. Once I set-up a conference call to discuss campaign performance or implementing a new tag, Chat is automatically activated during the call. So, my favorite feature is the ability of Chat to seamlessly integrate with Gmail and Google Calendar. Additionally, with the click of a button I can share links, images or videos and create Chat rooms. So, it helps me collaborate productively with product owners, web developers and marketing specialists. Hence, driving high ROI.

CONS

Chat by Google needs high random access memory and high speed internet to function. If there is not enough RAM or there are lots of Google Chrome tabs which are consuming the available RAM, Chat will lag in response time or slow down. When using a smart phone, Chat works well only if its mobile app is downloaded which again takes high phone memory. New users or non-IT employees who are not familiar with G suite, have a learning curve. So, adoption rate is low for non-Google users.