About Loom

Loom is a video recording and screen sharing solution that allows teams to communicate with ease, without wasting hours of productivity from non-productive meetings. Loom includes fast recording, screen sharing, link sharing, video editing, emoji reactions and comments, access controls, and advanced reporting. 

Users are able to use Loom to record their screen or a specific application in addition to live recording for any video session. Loom generates a custom URL for every video session, which allows video owners to share links to other users. Loom's editing tools allow users to edit, trim, and add CTAs and custom thumbnails. Video owners can use access controls to set privacy filters for videos to restrict visibility for users who don't have a passwor...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

92 Reviews of Loom

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(79)

79

4 stars

(12)

12

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 92 results

January 2020

Herman from LegalShield Official

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Video over Text

There is a saying that a picture says a thousand words. In today's world, communication is essential. I've had many instances where I've seen the context of that communication being misinterpreted. This is why I love Loom. Loom gives an easy way for people to communicate via video. These short video messages can separate you from other people and they are effective. I've use loom in both personal and business instances. It is easy to shoot and send a quick video than to write a long email. I've even inserted commentary videos under social media post to clarify my stance on issues. I've used it for customer onboarding and partner training. There are so many creative ways you can share Loom videos to effectively get your point across.

Pros

Easy to use interface Fast video processing Videos can be viewed on any device

Cons

Mobile experience is iOS beta only Unable to stop and switch recording sources (ie switching from recording a tab to your desktop)

January 2020

AJ from PRMG, Inc.

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Can't beat the price (It's FREE) LOL but will be upgrading to a paid account soon!

Makes it easier and faster to communicate with clients and teammates, a picture is worth a thousand words well a video is worth a million words. Saves a ton of time and clients love video presentations especially vs long borrowing emails. Also helps build relationships with clients in today's world everything seems to be done by phone, text or email this puts a face to the name,

Pros

It's FREE but also since I have been using LOOM they continue to improve even on the paid version, it has features that other charge $50 per month or more. Looms Pro paid plan is only $8-$10 a month so will be upgrading soon.

Cons

Just wish I was able to integrate with my CRM or via Zapier, I have to do more research as perhaps this is a feature on other plans.

Reasons for Choosing Loom

Loom is FREE and although BomBomb is a great product and has a tons of features they were a bit redundant to my CRM so I didn't need all those features and didn't want to pay more for features I didn't need or already had with my CRM. If you don't have a CRM then you could make the case for BombBomb as then it is well worth the money as a CRM with Video Email.

May 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Easy to use and so many use-cases for entrepreneurs!

Overall, Loom has made communicating with my remote team and creating content so simple. This is a software that I highly recommend.

Pros

I use loom to easily screen record tutorials, team trainings, and I even use it to record my course modules. I love the extension that makes it so simple to pull up the app and record at any time. It has so many use-cases and the price is affordable!

Cons

I wish the video trimming feature was a bit more intuitive. It's a bit difficult to get the perfect trim.

August 2019

Raghav from Freelancer

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2019

Relatively Underwhelming

I believe as time passes, Loom will continue to enhance its features and eliminate bugs. As the overall experience is refined, I believe Loom, with its unique offerings, is certainly a top competitor in the video recording software market.

Pros

It has a simple, easy to use interface, which allows you to alternate between recording styles depending on whether you want your voice, your face or both, which is a welcome step. It also stores your videos on its online portal, up to a certain number, protecting you against crashes and other mishaps. The support is very friendly and quick to respond, enhancing your experience further. Plus, you can share your videos directly through their portal, saving you the hassle of downloading and uploading the videos on a streaming platform.

Cons

I'd like to think of Loom as a work in progress. With its bugs and crashes, it fails to impress when compared to other recorders I have used. I have had to contact support multiple times over an identical complaint of videos failing to upload completely, despite having a strong and fast internet connection. Once, after recording an 11 minute video, I realized Loom had recorded only 3 minutes, causing severe frustration.

February 2020

Justin from Riskalyze

Verified Reviewer

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Great, Fast, and Simple Screen Recording Tool

With Loom, I'm able to screen record things that are difficult to explain with words. This is essential given my team works in offices across the country. It allows my teammates to explain complicated software bugs to me so that I can easily reproduce and verify them. I use Loom more than any other Chrome extension.

Pros

Loom is really useful for recording issues that I run into as a software tester. Having the power to start recording my screen in just a couple clicks saves so much time for me so that I don't have to verbally communicate or write out how to reproduce a bug. It's built right into Chrome, but you can record anything else on your screen with it as well. You can opt for it to record your face while you're doing the screen recording too. It's really intuitive and quick to start recording, and sharing a recording is as easy as sending someone a URL.

Cons

There's not much to dislike with Loom. If I had one con, it'd be that it doesn't remember my preferred settings each time I record. It will default to recording my face and my audio, which I usually turn off each time.