--- title: "MakeShift Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MakeShift. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MakeShift is a good fit for you!" source_url: "https://www.softwareadvice.com/team-communication/makeshift-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Scheduling Software](https://www.softwareadvice.com/hr/employee-scheduling-comparison/) / [MakeShift](https://www.softwareadvice.com/project-management/makeshift-profile/) / MakeShift Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/makeshift-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/makeshift-profile/alternatives/) # MakeShift User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 120 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 76 reviews (63%) - 4 stars: 32 reviews (27%) - 3 stars: 10 reviews (8%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Easy to use, saves time on staff scheduling, and makes shift swaps and time-off requests much easier to manage. - Great scheduling tool for restaurants. - I like that you are able to see, at a glance, who is available for each shift during a week. ### Most mentioned cons - Some users might find the reporting and scheduling options less flexible compared to competitors. - Sometimes it felt like a problem every other week. - This wasn't a very intuitive program. ## MakeShift customer reviews Showing reviews 1-25 of 120 (page 1). ### Great Scheduling Software! - Overall rating: 4/5 - Reviewer: Emily W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, MakeShift has been a reliable and efficient scheduling solution for our restaurant operations. Great scheduling tool for restaurants. Easy to use, saves time on staff scheduling, and makes shift swaps and time-off requests much easier to manage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use MakeShift in our restaurant to manage staff schedules, shift swaps, and time-off requests. The platform is easy for both managers and employees to use, and the mobile app makes it simple for staff to check schedules and receive updates. It has significantly reduced scheduling conflicts and the time spent creating weekly rosters. #### Cons I enjoyed everything about the program and its ability for employees to manage availability and request shift changes directly through the app has improved communication across the team --- ### Great scheduling software! - Overall rating: 5/5 - Reviewer: Annetta G. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MakeShift makes it easy to schedule and track my employees attendance. The app makes the most up-to-date schedule available to all employees as soon as any changes are made. #### Cons Very easy to use and integration with ADP Workforce Now is seamless. #### Reasons for switching to MakeShift I joined the corporate offices from a franchise and started using the software that they use. #### Vendor response Thank you for your review Annetta! We are so glad to hear that you are finding value in MakeShift and utilizing our integration with ADP Workforce Now. Replied October 2021 --- ### Overall good product but could use some updates for ease of use - Overall rating: 3/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service has been outstanding and implementation was fairly straight-forward. Integration with ADP we have had some issues, but again, customer support, has been very helpful and prompt throughout. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The shift swap feature is great. Setting up shift templates and rotations for ease of use is also great! #### Cons Need monthly view and a system view to be able to see more at one time. Need filters to help employees and managers sort better. #### Vendor response Hi Emily, thank you for your review. We're glad you are finding value with our shift exchange feature. We appreciate your feedback about a monthly view. This is something that we are hoping to implement in the future! Replied October 2021 --- ### Overall Satisfactory - Overall rating: 5/5 - Reviewer: Brazola M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the MakeShift app because I can view my schedule, request time off, and set my availability from my phone. #### Cons Cons with the MakeShift app were the technical issues my manager would sometimes say were occurring. Sometimes it felt like a problem every other week. --- ### Effective tool to manage schedule - Overall rating: 5/5 - Reviewer: Chitranzan C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love using makeshift. It easily manages my time effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I get notifications whenever there is a change in my schedule. I get my upcoming shifts, notifications and available shifts directly on Dashboard. Much easier to understand the everything especially weekly summary directly from Dashboard. #### Cons You can’t add your availability by choosing multiple dates at the same time. You have to manually select every date to add your availability as a shift worker. --- ### Great product for you if simplicity is important - Overall rating: 3/5 - Reviewer: Tom K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Function is a bit too basic and they’re not prone to changes. Instead of taking my feedback and sharing with the dev group, it seems like the dev group has their own agenda. So I use what I get. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s very basic and simple to use. Straightforward. Integration with ADP Canada is very important for the [SENSITIVE CONTENT]. #### Cons Having to use 3 apps - manager app, scheduling app, and messenger app, makes it hard to manage. #### Reasons for choosing MakeShift I didn’t… I moved from MakeShift to 7Shifts for the reasons above. It’s a good app, just that it’s not for me… --- ### My overall experience - Overall rating: 5/5 - Reviewer: Lisa M. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience using Makeshift has been fantastic #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MakeShift Has Been a great Employee Scheduling and Tracking Tool. For proper employee tracking and scheduling, #### Cons I like the least with their unlimited Advanced Features for customized schedule --- ### Make shift review - Overall rating: 5/5 - Reviewer: Farid S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Employees can see their shifts in real-time, request changes, and get notifications. #### Cons Some users might find the reporting and scheduling options less flexible compared to competitors. --- ### MakeShift Makes Scheduling Fairly Easy - Overall rating: 4/5 - Reviewer: Ilana L. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been positive. After I learned where the functions I was looking for were hiding, it was pretty user friendly. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like that you are able to see, at a glance, who is available for each shift during a week. #### Cons This wasn't a very intuitive program. I had to be showed twice how to navigate through it. --- ### Not my favorite software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wish my company had decided on a different scheduling software altogether. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros I like that it has an app so I can work from my phone. #### Cons The features are very tedious and require so many more steps than necessary. I can't easily access my schedule without going through multiple avenues first. I can't delete shifts from the app. There is no "right click" option on the calendar for quick editing of a shift; you have to take the time to open the shift and make the changes, then save it. --- ### Makeshift Empolyee Scheduling - Overall rating: 5/5 - Reviewer: Diane O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to update employee schedule, and keep track of daily requirements for staff #### Cons none that I can mention or think of at this point in time #### Reasons for choosing MakeShift Ease of use by administration and staff #### Vendor response Hi Diane, thank you for your comments and review! Replied September 2022 --- ### Makeshift Team - Overall rating: 5/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not only is it easy for me to use but my Team members like it as well. They download the Makeshift app and can see their schedules with a click of a button. Very easy for them as well. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that it is easy to use. I am not a computer genius but this was easy to learn and use. #### Cons I haven't found anything that I do not like about this software. I use it with ease every day and find it makes my job of scheduling very easy. #### Vendor response Hi Daniel, we are so glad to hear that MakeShift has been such an easy tool for you! Thank you for your review! Replied October 2021 --- ### Best Program. - Overall rating: 4/5 - Reviewer: anne s. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quick, easy, and accurate #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I am very impressed with this program. It let's me know ahead of time what I am doing, say, next month. I can plan better that way. #### Cons The switch feature is not very good if you need to know right away. #### Vendor response Hi Anne, we appreciate your feedback and review! Thank you! Replied September 2022 --- ### Optimizing Workforce Scheduling - Overall rating: 4/5 - Reviewer: Manon S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Adjusting shifts on the fly was a breeze, ensuring we were always properly staffed. #### Cons Its limited reporting features. I often found it difficult to generate detailed reports on staff performance. --- ### MakeShift Review - Overall rating: 3/5 - Reviewer: Alexander Z. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good to very good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Straight forward and easy to use. Gives employee and position tabs. #### Cons Did not let me post available shifts too close to start time #### Vendor response Thank you for your review and feedback Alexander! Replied September 2022 --- ### really enjoy makeshift - Overall rating: 4/5 - Reviewer: justin p. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've had so many benefits from it. You can really monitor what's going on. with the casual staff it holds them accountable which is amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros changed how we schedule - so much easier to schedule people #### Cons it's not really on makeshift, but the buy in from staff could use some help. Too many supervisors and staff still just make arrangements without using the app. --- ### makeshift review - Overall rating: 5/5 - Reviewer: bev f. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the conveinence and its easy to read with color coding #### Cons lack of high lighting the current day it kind of blends with the other days #### Vendor response Hi Bev, thank you for letting us know about the current day highlight! We will let our product team know that you are having difficulties seeing it! Replied September 2022 --- ### BC Bounce - Overall rating: 5/5 - Reviewer: pat l. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. like taht i can see who is logged in and on time from a distance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros makes it easier to schedule and monitor the employees as they enter the building for work #### Cons sometimes hard for the employees to log into the app as they enter building - mostly a phone issue with them #### Vendor response Thank you so much for your review Pat! We appreciate your partnership with MakeShift! Replied October 2021 --- ### Overall Good App - Overall rating: 5/5 - Reviewer: Tiffany O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for even the most un techy staff memebers #### Cons That there is no color coding available for the shift templates. #### Vendor response Hi Tiffany, thank you for your review! Replied September 2022 --- ### Makeshift review - Overall rating: 5/5 - Reviewer: olivia M. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was scared in the beginning but I adept very fast because it is so easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use fast service it really great #### Cons I like everything it is easy to use and fast not complited #### Reasons for choosing MakeShift N/a #### Reasons for switching to MakeShift My company did #### Vendor response Hi Olivia! Thank you for your kind review, we are glad to hear you were able to adapt easily! Replied November 2021 --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating and maintaining a schedule. Adding shifts is extremely easy #### Cons none at the moment. it functions well and is easy to use #### Vendor response Hi Jessica, thank you so much for your review! We are glad to hear that MakeShift has been functioning well for you and your business! Replied October 2021 --- ### Makes Scheduling a Breeze - Overall rating: 5/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integration with ADP is a huge upside. Simple to import employees to the correct locations/departments. #### Cons Past and new employees with the same email will delay an import, but it's easily taken care of by our rep. #### Reasons for switching to MakeShift The integration with ADP. #### Vendor response Hi Ryan, thank you for your review! Replied September 2022 --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Sheila K. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MakeShift is super easy to use. It is easy to set up, create schedules and get employee availability. It has been our saving grace as we moved from in-person work to virtual work and training. #### Cons I would like to be able to have more than one time zone per department. #### Vendor response Hi Sheila, we are so glad to hear that MakeShift has been helpful as you shifted to virtual work. We appreciate your feedback! Replied November 2021 --- ### Great - Overall rating: 5/5 - Reviewer: Anna R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very convenient to use and User friendly. I would recommend it to others! #### Cons Nothing that I dislike about it! All features are amazing #### Vendor response Hi Anna, thank you for your great review! We are glad to hear you love MakeShift! Replied September 2022 --- ### Great - Overall rating: 4/5 - Reviewer: Justin F. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s easy to use and never has too many issues #### Cons Sometimes it can be tricky on a phone or iPad #### Vendor response Hi Justin, thank you for your review! Replied October 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/makeshift-profile/reviews/?page=2) --- MakeShift Reviews, Pros and Cons - 2026 Software Advice