Mattermost

RATING:

4.4

(151)

About Mattermost

As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboration by utilizing custom workflows, centralizing communication, and providing enterprise-grade security. With hundreds of integrations, team members can resolve issues, deploy items, and collaborate on any specific task by connecting files and third-party systems. Mattermost includes secure 1-1 and group messaging, searchable message history, video and voice conferencing, screen sharing, notifications and alerts, DevOp tools, reporting and compliance, security options, system monitoring, and many more. Mattermost is primarily designed for DevOp teams, IT security teams, and governmental organizations. DevOp teams can accelerate workflows by using Matter...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Mattermost Pricing

Team edition: $0 free forever Enterprise E10: $3.25 user/month billed annually Enterprise E20: $8.50/user/month

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Available

Mattermost Chat

Mattermost Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Mattermost

1 - 5 of 151 Reviews

Emily

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed October 2021

Not the best collaboration software

User Profile

Joerg

Verified reviewer

Research, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed January 2023

Excellent open and free solution to team communication

Setup was smooth, server operation is transparent, user management trivial and everything just clicked into place when we were looking for a simple yet functional solution to team chat

PROS

Mattermost was absolutely trivial to set up and maintain, which was a huge plus back during the first dawn of Covid where we struggled to find a solution to team chat that allowed us to host on-premise, keeping all our data local - a must for many projects which have complicated data privacy regulations that are a nightmare to work around with cloud based products

CONS

One of the paid feature is unlimited search, and as a free user (10,000 line search limit, I think), it is often unclear whether you can't find what you're looking for because you hit the limit or because it's just not there.

Reason for choosing Mattermost

Pricing, ability to self-host, ability to keep data on-premise, fantastic personal data policy

Emily

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Mattermost for Internal Communications

Screen sharing enhances large file sharing via drag and drop.Business instant messaging.

PROS

I like how Mattermost has a lot of features:- internal communication, screen sharing, web conferencing, business instant messaging and chat all in one place.

CONS

For nearly a decade now Mattermost has been a useful program, with no drawbacks in business matters.

Jon

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2017

Almost really good.

Slack with AD integration at half the cost. But I still wish I could afford Slack.

PROS

Slack integrations just work on Mattermost. The theme choices are very nice. The ability to host my own on-premises server is very nice. Technical support staff is very knowledgeable and competent. I'm not made to feel like an idiot if there is some specialized knowledge that I don't have.

CONS

The Android client is extremely buggy and fairly slow still. Selecting a push notice to open Mattermost to view and respond in the thread does not always open the right thread and is always slow (even on LAN, with the latest gen of Android phone!)). The client MUST be snappy and it just.. isn't. The Windows client becomes slower and slower the longer you have it open, so it must be restarted every day or two. It's a little buggy; sometimes new messages make your view scroll up instead of down. But it works well enough most of the time.

Caroline

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Mattermost for 24.7 BIM, Live Chat & PM

File sharing, team collaboration, BIM and live chat.

PROS

Ever since I started using Mattermost, it has never been daunting to send large files online, collaborate via unlimited communication channels and manage projects automatically.

CONS

I do not like how Mattermost can’t function in absence of mobile data or WiFi.