Ratings & Reviews

Overall Rating

4.74 / 5 (109)

4.50 / 5 (1,604)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 26, 2020

June 1, 2020

Pros/Cons

  • Pros

  • Love the features board where I can see and view all insights. Love the addition of being able to communicate with customers.

  • I like that it gives you a lot of options as a product manager. Much better than to use spreadsheets. It's a great tool for conducting your work as a PM.

  • Cons

  • Not working well on iPad ... but really that's all. Also a webhook and better zapier integration would help.

  • Nothing major. There are features we'd appreciate in future like objectives on timelines, user story mapping, etc but they're not vital.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots