All RingCentral Video Reviews

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Joshua

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Limited use, but it is partof a package welike

User Profile

Greg

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Glip needs to be on more people's radar... it's fantastic!

PROS

After going through an extensive process where our company tested multiple project management platforms (Slack, daPulse, Asana, Wunderlist, and more), Glip came out the clear winner. The ease of use and the way the whole platform is based on conversations were the determining factors. We love the way Glip is really just conversations that you can turn into all sorts of actionable items such as file sharing, task list generation, etc. Easy to use, incredibly feature rich, and improving all the time. Glip needs to be experienced by more people!

CONS

Honestly, the fact that not many people have heard of it compared to some of the competitors that we feel Glip is superior to. Folks we work with wanted to use other platforms and Glip was something they just had not heard of so collaborating was a little challenging at times due to that fact.

Brooke

Insurance, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2019

Great for Small Technology Forward Business

PROS

This tool is one of the best tools we use for screen share presentations. The price is included in the phone system we use and is a great package for our small business

CONS

It is reliable and easy to use, therefore I can't think of any cons.

Reasons for switching to RingCentral Video

By moving from Nextiva to Ring Central we are able to bundle phones with desktop screen sharing and video meeting for a great price.

Kirsten

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2019

DO NOT CHOOSE RING CENTRAL!

We've had Ring Central for 9 months, in that time, we've had nothing but problems. We've been on with support on an almost weekly basis for the same issues. At one point in time, we had one phone that wouldn't ring until we'd been open for 2 hours. Tech support couldn't figure it out, one of our employees figured out it was set to a different time zone. We had an issue that was finally put to a tier 2 tech support agent, but it took 3 months to get connected with them. Now that we've been released from our contract, porting is an issue too. They don't allow for a corporate and a doing business as name, nor do they allow for more than one decision maker in the company. If it isn't word for word what is in the account settings, you can't port your number over. I even tried calling to let them know, but it had to be our DBA name and the name on the account. Take your business elswhere!

PROS

nothing, it's horrible. Very user unfriendly

CONS

Hard to use, too many software issues, horrible support

Vendor Response

Hi Kirsten, First of all, I would like to personally apologize for the experience. I want to know what happened and understand where we can improve or maybe figure out how we can win you back. Can you please share with me your contact information so I can personally reach out to you. Thanks, Rene

Replied February 2019

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2023

Ringcentral Video: A Comprehensive Review of its Pros and Cons

PROS

I have found the software to be highly functional and user-friendly. One of the things I like most about Ringcentral video is its robust set of features, which include high-quality video and audio, screen sharing, and the ability to host large meetings with up to 1000 participants. Additionally, the software is highly integrated with Ringcentral's other communication tools, making it a seamless experience for users. The user interface is intuitive, making it easy for people to join and participate in meetings, and the platform is highly reliable, ensuring that meetings run smoothly. Overall, Ringcentral video has been a great tool for our organization, helping us stay connected and productive, even when working remotely.

CONS

I can say that while the software has many useful features and has been overall reliable, there are a few things I do not like about it. One issue is the occasional glitches and freezes during calls, which can disrupt the flow of the meeting and be frustrating for participants. Additionally, there have been some reports of poor audio quality, which can negatively impact the overall experience for users. Overall, while Ringcentral video has its strengths, it is not without its flaws.

Bruce

Information Technology and Services, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed July 2019

RingCentral - Great tool for virtual meetings and screen sharing

Very pleased. Performance of RingCentral Meetings has dramatically improved from some years ago.

PROS

The ease of setting up and connecting to meetings is outstanding. After deciding what selective applications or screens to share on my PC, I select share and the other party can instantly view my screen or vice versa. Connecting to the URL for the visual portion is a URL click away. I can choose to call in or use the PC audio to connect to the voice call. Multi-user meetings are also easy for everyone to connect to with high fidellity audo and video.

CONS

Not a big issue, but having to drop sharing of one screen to connect to another is annoying. I either should be able to click on another screen that would drop sharing from the previous screen automatically or allow a limited number of multiple screens.

Reasons for switching to RingCentral Video

Easier application for both parties to use...less complicated interface.

Amer

Transportation/Trucking/Railroad, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Great meeting software

PROS

I use for consultation meetings on monthly basis. I like the simple yet effective interface. Simplicity when trying to point or present something to audience or the presenter

CONS

None so far. I’ve had great experience so far

Reasons for switching to RingCentral Video

My consultant switch to this software so I had to switch

User Profile

Ricardo

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

The web app is fantastic, the mobile implementations need work

When using the web app Glip is great. Easy to use, and it offers a robust set of tools for different types of projects. The mobile apps are quite limited and do not live up to what the Glip web app can accomplish.

PROS

Glip offers an interesting set of tools to manage a team. Simple to use, yet very effective . Integrates effectively with a ton of other apps. To me Gmail integration is a great plus.

CONS

No Kanban view of tasks, sorting of tasks is a bit cumbersome and never extended to Mobile apps, which in my opinion look like an after thought

Reason for choosing RingCentral Video

Ease of use

Leila

Non-Profit Organization Management, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2023

Classic, Not Fancy, Dependable Video Conference/Webinar/Online Meeting Platform

PROS

It accommodates a large number of attendees and has a less busy interface during presentations. For example, the chat box/questions features do not take up as much space as they do on other platforms. It is dependable- I've never had a connection issue with RingCentral vide.

CONS

It doesn't have the pizazz of its competitors, so you risk looking outdated if you invite people to a RingCentral conference. Also, since it's not frequently used across a wide range of platforms, invitees may have to download the app/software to use it the first time. I have also had it not load when I've needed it, and had to uninstall and reinstall it.

Bob

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Ring Central

This replaced our phone system as a more complete VOIP system

PROS

Easy to use software and integrates well with Google

CONS

At times there are connectivity issues due to the VOIP.

Bandhavi

Information Technology and Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

User Friendly

PROS

Has used this application most of the time for conference calls and third part calls found it very user friendly and very helpful

CONS

Don't have any concerns while using this application

David

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2021

Great product for remote meetings

Good over all experience. We have rolled it out to over 150 users and have full adoption within the company.

PROS

Scheduling, participating, and joining meetings are very simple. The video quality is always on par. Joining the audio through phone or computer is also very simple.

CONS

The recordings are not easily accessed for review or deletion by the end user. This causes the available space to fill up throwing errors.

Reasons for switching to RingCentral Video

We switched to obtain all the features of an enterprise class phone system.

Heather

Machinery, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2021

The latest combined design change is great

There is so much more communication within our HR team now.

PROS

I love that they combined the different apps into one easy one. Now I can fax, text, message/glip, and do meetings, etc. all in one place. Also, the fax option literally works 100 times better than our actual fax machine! So easy! And the sidebar on the right allows you to pin pieces of conversations and saves all shared images. Plus, you can search back through all conversations with a keyword or phrase which has really come in handy. Plus in the video meetings, there is a setting that makes you look like you have a filter on! Great for those days you aren't feeling 100%!

CONS

I think the settings for call handling could be more user-friendly, and the actual phone system setup for quick dial people could be as well.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2021

A powerful free communication tool

Glip was a very nice tool for communication and file sharing. We rarely ran into any issues while using it. The web app is working fine but the windows client is not as responsive and updates were avoided since they created frustration for no reason.

PROS

Glip is completely free to use for chatting and sharing files. Glip offers a very well maintained solution for communication with a lot of options to organised said communications. It easy to add people outside your organisation and still being able to discuss and share with them.

CONS

It hasn't really evolved during the past 5 years. The plugins are very limited and there's not much documentation offered to explain how to use them. Calendar is not very advanced and not really good for team management

Kieran

Individual & Family Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2019

Glip Review

During business hours, it is great for keeping on top of everything. As a manager, I need to be in the loop of everything that goes on in this building. Glip is a great way to be informed and have constant communication. It documents what has been said and when which is a great reference for any business owner. Let's face it, constant communication is KEY and utilizing Glip offers that.

PROS

Glip is an interactive digital communication system that allows users to communicate throughout facilities without ever having to leave their seat. I would recommend Glip to any company that has more than 1 department. Glip allows secure and confidential communication to a group of users as well as individual users for discretionary purposes.

CONS

If you sign up for glip on your phone, you can never REALLY turn it off. Messages keep coming thru regardless if you are signed on or not.

Steven

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Ring Central Video is GREAT!

I have not had any issues with Ring Central - I love how easy it is to use.

PROS

I love how I am able to use Ring Central for so many needs - video conferencing, screen sharing, private chats and that it is cloud based so there are no issues of connecting and inviting. It really is a seamless product that covers so many bases.

CONS

There are really no problems with this software. I love it.

Reasons for switching to RingCentral Video

Because of the ease.

User Profile

David

Verified reviewer

Printing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Glip has Revolutionized Our Workflow and Communication

PROS

Excellent messaging features, including practical things like tagging people, keyboard shortcuts, and inline attachment previews, as well as fun features like GIF's and Memes. Where Glip really stands out from the competition however is in its productivity features, and how easy it is to manage tasks, teams, notes, and calendar. Very versatile and accessible anywhere, as there are phone, desktop, and web apps all available. Vibrant, responsive community and support.

CONS

Honestly can't think of any drawbacks to the software at this time.

David

Education Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE