About Telegram

Telegram is an open-source desktop and mobile messaging app that provides businesses with reliable messaging by utilizing end-to-end encryption and self-destruct message capabilities. Telegram allows businesses to customize their own client interface or create additional tools with Telegram's free open API, Bot API and TDLib.Telegram includes 1-1 and group messaging, file and image sharing, end-to-end encryption, self-destructing messages, and many more.

With Telegram, users can choose whether to have just 1-1 conversations or group conversations with up to 200,000 other users. Since Telegram's servers are spread worldwide, messages can securely be sent to other users within a matter of seconds. Users can also store and send media files and document...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

1,403 Reviews of Telegram

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(969)

969

4 stars

(372)

372

3 stars

(59)

59

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1403 results

February 2020

Tigran from Information Technology

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

The best messaging app

Overall it is Great app for using in web, mobile desktop with super fast messaging and all new features.

Pros

There are couple of thinks that are advantages of Telegram. One it so fast compared with others, Using this software on old phone you will see how fast and lightweight is it. Second it the first app I've met that provided message deletion when you accidentally typed wrong message for you and other side. Third it the first app that implamated fast video recording functionality like audo recording.

Cons

Truly telling now this is the best software but I could mention a little drawbacks I've seen, It has Video call in past but now it's not available, new features are firstly coming to iphone than to android phones, beside those ones nothing at all because this is the best.

May 2020

Mohammed from Globaction

Verified Reviewer

Company Size: 201-500 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

May 2020

It's now the My Best Chatting App

Telegram is the Best chatting and calling app, it's free, stable and full of features

Pros

1- chat and calls free with your people. 2-Telegram Network is more secure than other chatting apps . 3-Telegram calling service isn't blocked in my country, but other apps are blocked. 4- you can share pictures files or docs freely with your contacts. 5- Secret Chat feature too is a very good feature to be added. 6-all languages are supported. 7-Privacy and Security section is very detailed and secure for users. 8-the app include a pass-code feature so you can make sure that even your phone gets unlocked no one can see your messages. 9-Bots are supported and auto messages . 10- all Languages are supported. 11-The Dark theme mode is looking awesome .

Cons

1-the account deletion takes a very long time to go under effect (6 months) this option should be adjustable by user. 2- the user don't have the option to choose theme colors. 3- there's no option to choose the chat background.

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

May 2019

Telegram Needs a Lot of Work to be an Elite Messenger App

It honestly feels like a task to open this software up each day and I always have all the negative aspects on the top of my mind every time because I feel Telegram doesn't really care about their users or they'd rebuild the entire software in a way that is visually appealing, easy to navigate, scam/spam free, extra features and with easy support and training. Right now the main reasons I use this software are because all my cryptocurrency family uses it and there's some vendors I work with. Other than that, it nearly gives me a panic attack opening this software daily.

Pros

All my cryptocurrency members and family are using this app which is the main reason I started using it in the first place. It has good marketplace features. It has great privacy options and the ability to call users. I like creating groups and managing them within this app. Bots can help the business a lot and sometimes I do find legit vendors that are great to work with.

Cons

There are many things this software needs to do to improve itself. First, navigation is HORRIBLE!! It's so impossibly difficult to navigate through all the groups and personal chats to find relevant chats. Some of which were buried for weeks and I didn't even realize it. How about some sort of organizing feature? This alone NEEDS TO HAPPEN or I will look elsewhere for a better chatting software. Second, there are sooooo many scams and fake accounts on this app that I seriously wonder how many people have lost money here or had their lives wrecked. I for one have already lost thousands of dollars in scams that I thought would be legit vendors. Turns out, they just shut down their account and start a new one... Tried to contact support about this but... where is support? Shouldn't it be easy to get support help on this software, especially after they tried to raise $1B+ for cryptocurrency token? Comon... this should be the FIRST thing in any business. Users, how can we determine who is fake and who isn't? Some of my groups have sooo many spam/scammers posting shill's that I literally had to hire someone to create a bot to ban the spammers for me. And managing my own groups, I can only see so far down the list of who is in the group? Why can't I see everybody?? I want to contact each group member and it only shows a fraction of them. It's not visually appealing or easy to navigate. It feels like a software built in the early 2000's to be honest.

Reasons for Choosing Telegram

Because everybody in crypto seems to like Telegram, easy to find similar minds in the space in other groups and Discord is geared towards gamers.

March 2020

Jonathan from Bold Artistix Creative Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

March 2020

Highly Accessible Encrypted Chats

A significant amount of my business is done over chat apps rather than email. They've become so robust over the years that I can send files, photos, etc. and skip email completely. I was using WhatsApp for about 6 months before joining Telegram because of its superior accessibility. I loved that I could download an app on my iPad, iPhone, and Mac and have my messages pushed to me. WhatsApp would fail me if I lost my phone because it was mobile based. I also loved that I could start a "channel" including my business partners where they could follow news or notices internally without having to create a group.

Pros

Definitely my favorite thing about Telegram is that its accessible on every device. There's a native app for iPhone/Mac/iPad/Android... This is incredibly important for my business because we travel often and sometimes encounter situations where a phone is lost or stolen. Unlike WhatsApp, which is phone-only, Telegram allows you to open your computer, get wifi, and receive all your chats as if nothing happened. That feature alone has saved my business countless times.

Cons

Getting started with Telegram takes a bit of patience to figure out all the features. For example, it isn't immediately clear what the difference is between a chat and a secret chat. And the UI's create chat button only has the secret chat option, which creates the chat locally on the device instead of cloud pushed to all your devices. It would be nice to have more clarification and a 'create normal chat' button so it's obvious that there is even a second option.

Reasons for Choosing Telegram

We chose Telegram largely for its multi-device compatibility. We can receive communications though Telegram on all of our devices securely and regardless of whether we have a cell phone. Telegram also has the option to create our own Telegram server–something we may use as the business grows.

March 2020

Eduardo from Tigo Honduras

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Telegram is the future in instant messaging apps

Sometimes I must leave the office to provide to attend to the different clients of our organization, so we adopt Telegram as a messaging tool between collaborators and supervisors, so that we can publish the tasks of the day and we can Be in communication day by day.

Pros

I like Telegram because it has extensive customization options. The best thing about this software is that it allows you to interact with all the members of the organization, regardless of the department they are in. Another feature that I like is to store the conversation history. Also, I like the fact that it is available on different platforms, so all collaborators can install it on their mobile devices.

Cons

I have found no downsides to Telegram as of yet. It is a software that has surprised me a lot for the amount of utilities that we can give it.

Reasons for Choosing Telegram

We were evaluating implementing Stride, however, the company that owns this product withdrew it from the market.