--- title: "Telegram Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Telegram. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Telegram is a good fit for you!" source_url: "https://www.softwareadvice.com/team-communication/telegram-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) / Telegram Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/alternatives/) # Telegram User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 6,440 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.3/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 4,599 reviews (71%) - 4 stars: 1,561 reviews (24%) - 3 stars: 243 reviews (4%) - 2 stars: 24 reviews (0%) - 1 star: 13 reviews (0%) ### Most mentioned pros - Having the option to have separate group chats for clients, stations and campaigns helps to keep our conversations clean. - The best thing about Telegram is you can chat with everyone easily, do voice and video calls, and share files, all in one place. - It is effective for team communication, particularly when it comes to real-time updates, file sharing and ideas. ### Most mentioned cons - I also miss having native integration with our project management tools-which sometimes necessitates tedious manual work-as well as truly reliable group video calling for quick meetings. - Although Telegram is useful for messaging, it doesn't have task managing features that can aid with follow-ups or project deadlines. - In certain occasions it fails to send multiple files if its not selected from within the app, like when we select multiple files from our device and choose telegram to share it. ## Telegram customer reviews Showing reviews 1-25 of 6,440 (page 1). ### Fast, Flexible, and Easy to Use Messaging App - Overall rating: 5/5 - Reviewer: Sven S. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Telegram for quite some time and I am very satisfied with it. The app is fast, intuitive, and works reliably across different devices, which makes everyday communication very convenient. I especially appreciate the large group features, channels, and the ability to share files easily, since these functions make Telegram more than just a simple messaging app. It offers a smooth and modern user experience that feels efficient for both private chats and larger communities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros elegram is extremely easy to use and offers a clean interface that makes messaging straightforward. The support for large groups, channels, bots, and file sharing adds a lot of flexibility and makes the app suitable for many different purposes. I also like that conversations sync well across devices and that the app feels fast and lightweight, even when used frequently throughout the day. #### Cons One minor drawback is that the number of features can feel a little overwhelming at first for new users. Some privacy-related settings also require a closer look to fully understand how they work. Still, these are relatively small issues compared to the overall speed, convenience, and functionality that Telegram provides. #### Reasons for switching to Telegram Telegram offers better privacy settings! --- ### Fast, reliable and great for group communication - Overall rating: 5/5 - Reviewer: Portia A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Telegram has been positive. The app is reliable, quick and offers more features than many other messaging apps. I especially like the ability to share large files and access chats across devices easily. It’s a great platform for both personal communication and communities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Telegram is fast, easy to use and works well across different devices. I like the group chat features, file sharing and how smooth the app feels even with large groups or channels. It’s also useful for keeping in touch and joining communities with similar interests. #### Cons Sometimes there are too many notifications from channels and groups, and it can feel a bit overwhelming. Some features can also take time to figure out for new users. --- ### telegram i like it - Overall rating: 5/5 - Reviewer: Mohammed Said a. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like most in this software that there is always something new #### Cons i like least in telegram the that there is a lot of spam there --- ### Telegram in 2025: Pros, Cons, and Overall User Experience - Overall rating: 5/5 - Reviewer: ENDURANCE O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I really enjoy using telegram, and it's the application I use most in my phone. I use for news, chat with friends, and a lot more. Telegram premium is worth the money, I get a lot of new features which is really really nice. Overall telegram is my.go to app for anything social and communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Privacy and security comes first of course. The UI is great and sharing files is awesome in telegram. Lot's of channels to join. Haven't come across any bugs or issue. #### Cons Though I enjoy the many features provided by telegram, but at times it gets overwhelming. And I'd like to be able to find different based on my.interest, I can only join channel telegram let's me see when I search, which is not very good. Sometimes my app lags too. Sometimes my account gets blocked from sending messages to new friends I make online, then I've to text customer support to help me get it fixed. The bot spamming and fake accounts is something that needs working on, cause when I'm in groups chatting with friends, I see a lot of spam messages. Lastly telegram is hub for fake news and misinformation, so I'd advice anyone to be careful --- ### Highly recommend! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Adding new employees, video chatting, calling, messaging, sharing and storing files and documents is a breeze on Telegram. It played a huge role in launching our department several years back and many of us still use TG for personal and business needs. Highly recommended!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Telegram is where our Businesses Development Division began years ago. Wonderful platform to create channels for different purposes and individual chats with video and call features. Project Management, Messaging, Easy to use, Cost, all made TG a perfect choice for us. #### Cons The format is different, but also very simple to use and over time it became a favorite, especially for those who were not technically familiar with things like this. --- ### Make your chatting more fun with Telegram. - Overall rating: 5/5 - Reviewer: Yatra P. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with telegram has been fantastic. This app is easy to function and the quality is superb. I have been using telegram from a long time and always used to send photos and videos through it to my friends. I love using telegram and it fun to text using this app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Telegram is a really good app and it is very easy to use. There are many fun GIFs and stickers that makes chatting more fun and interesting. It is almost free and the quality of messages, shared photos and videos is unmatchable. Group chatting and team communication is very easy through telegram. #### Cons Everything about telegram is okay. I do not have anything negative about it. I never used customer support and never faced any bugs or issues. --- ### Overall a secure and easy to use messaging app - Overall rating: 5/5 - Reviewer: Breanna G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great for chatting with the other team members and its just nice to have a dedicated app for this at work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's free to use, never had a need for customer support. It's very simple and fun to use with many options for expressing oneself through messaging. Great for professional team communication because it's encrypted.. Never encountered any bugs or issues. Great for assigning tasks and productivity. #### Cons Mostly just that random people are always adding you and spamming you, but it's easy to flag and report and delete. --- ### Great messaging app - Overall rating: 5/5 - Reviewer: Levin W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall great service to me customer support was the best they gave great service so always great to me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about telegram easy to use messaging is always top tier no bugs and issues great service pretty much #### Cons Dislikes about telegram not really to much only one thing I can say I couldn’t message one person that’s it --- ### Simple comunication system - Overall rating: 3/5 - Reviewer: Sera A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its nice, wouldn't say the best. I used it a few times and didn't really enjoy the way the app was stretched out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Its best quality is that its a giod chatting system overall and connects you to many people all over the world. Its very easy to use and has no issues during use #### Cons Its a little dated as the system has the esthetics of an old style chatting system. I would make the looks a little more modern --- ### Telegram for alternative messaging - Overall rating: 4/5 - Reviewer: Nazım S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I recommend it. I even follow some news from here. I can watch live broadcasts, but something needs to be done about the sexually explicit content. It's free and easy. I recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a good alternative to WhatsApp. I use it sometimes; it's fast, easy, and free. Worth a try. not bad. #### Cons There's a lot of sexually explicit content. You don't have to use it, but there's too much. There are all kinds of video channels without censorship. These need to be controlled. --- ### Backup app - Overall rating: 2/5 - Reviewer: Yassine G. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I’m not that familiar to use telegraph app a lot like whatsapp, in the end I prefer WhatsApp but for telegraph is just a backup app to find something I’m searching for or in a case I got à problems with WhatsApp application I switch to Telegram #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ability to search for groups that meet my needs, all I’ve been search I found it through telegram groups #### Cons - I believe that the groups are the most things valuable for me in telegram, everything I’m looking is there in groups, personal for my needs or for job requirements #### Reasons for switching to Telegram Alternative app or à backup app for emergency, in case WhatsApp don’t work I use telegram and vice versa --- ### Best Messaging Platform - Overall rating: 5/5 - Reviewer: Parsa G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Seamless and very reliable. With a close to non downtime so far using it, while using the amazing features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros By far and huge gap, THE BEST messenger platform. So many features, easy to use, most of features are free and amazing for different types of communication. Channels, groups, direct messages, archives, disappearing messages, access management and many more are just perfect. #### Cons No cons, thus adding to its pros: It has one of the strongest security measures unlike some other competitors in the market. --- ### Telegram is the best - Overall rating: 5/5 - Reviewer: Georges Attino C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I use Telegram both for internal communication. Telegram groups are as better than ever once integrated you have access to all the old messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros File sharing is simple and does not pose too many constraints, Features such as bots or automation also offer interesting possibilities #### Cons Organizing conversations can become complex when you are in many groups or channels. It is not a tool designed specifically for structured professional collaboration, unlike other solutions. --- ### Telegram is a very useful messenger! - Overall rating: 5/5 - Reviewer: Medina- Maldonado J. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall for Telegram is that it is very good for chatting with my friends,colleagues, and family. It is one of my favorite messenger platforms after WhatsApp. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like using telegram because it is so easy to use. It delivers messages on time. It doesn’t destroy photo and video qualities. It is very cool for live chat and video and audio chats. #### Cons Con about telegram is that they can block user accounts without any reason, without any warning. Also it seems to have a bad customer service system. --- ### Talk even withoud a phone number - Overall rating: 5/5 - Reviewer: Demi M. - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Beyond using personnaly, Telegram is a good application for managing a community for promoting and event, crypto especially. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like Telegram for being more secure and strict regarding your personal data.There calls are encrypted and we can talk without a phone number. That is perfect for big conversational groups or channels. #### Cons Some activities on there are not very reputable and now, Telegram is doing everything to make us pay for Premium. --- ### telegram is a very useful app and i would definitely recommend it - Overall rating: 4/5 - Reviewer: Mariem B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered it is a very useful app especially when sending and receiving audio and video as it maintains their quality very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros what i liked the most about telegram is the variety of channels you can find also the quality of the audio and videos are remarkable compared to many apps #### Cons what i did not like about telegram is that sometimes technical errors occur such as not receiving notifications from it --- ### My Telegram Review - Overall rating: 5/5 - Reviewer: Tisha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Telegram is very well designed and works very swiftly to talk with my friends. It performs with security and confidentiality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The best thing about Telegram is you can chat with everyone easily, do voice and video calls, and share files, all in one place. #### Cons There might be a bit of a missing feature to start using it depending on your need for statuses, as I don't think it currently has the option to post them like in WhatsApp. --- ### Telegram, a versatile messenger for everyday needs - Overall rating: 5/5 - Reviewer: Denis K. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overal experience is fine when using basic options and communication services. There are some extra options in the paid section of the messenger, but not sure I will use them. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like most about Telegram that it’s free, stable, versatile and widespread service working as both desktop program and mobile app on any OS. #### Cons I hate how internal options of Telegram work (e.g. search, extra account creation/deleting, channel search and setting). It takes so much time to find or setup something, one is easily running into frustration while doing setups or searching how to do them. --- ### powerful for messaging but no spam control - Overall rating: 3/5 - Reviewer: Babatunde O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Talk about a place where everything goes, including adult content, you dont want to tie that kind of app with your personal details. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Don't get me wrong, telegram is a wonderful app in terms of API features for messaging bot creators and all and i really like the UI and he messaging system. #### Cons This app is the den of scammers and i had to stop using it for a while to protect my sanity because most spammers also use it for their nefarious activities but sadly because its a decentralized app any one can build bot around it which are then used for the most rediculous spammy activititoes known to man. --- ### Reliable and Feature-Rich Messaging App - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast, free, secure messaging with smooth interface, great group and channel features, cloud sync across devices #### Cons Occasional bugs, limited customer support, some features complex for beginners, privacy concerns remain. --- ### About Telegram - Overall rating: 5/5 - Reviewer: Cylei H. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Telegram has been great. I’ve been using it for a very long time and It’s a very great value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Telegram is how easy it is to message people. It’s a great software for team communication and usually has no bugs and issues. #### Cons What I like least about telegram is how sometimes it can take up to 3 minutes to fully send a message. Other than that it’s great. --- ### Telegram review - Overall rating: 5/5 - Reviewer: Michal P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Telegram is good because it is allows for private messaging between groups and individuals. It is simple to use and works across both mobile and laptop. #### Cons There is a fair amount of spam that does not get filtered right away. Sometimes this spam will send you a notification, and intrerupt you. --- ### Real life experiences - Overall rating: 5/5 - Reviewer: Justinemike H. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered On December 15 2020, I was started using this app, in the first I don't like this app, it seems that I didn't have access to my family and friends, but after a weeks and tell my family and friends to use this app, I discovered that this app is best to use to communicate with family and friends after that this app is my first source of information when it comes to my friend and family and easy to contact each other #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked to use this app, specially when contacting my family and friends their seems that this app are very easy to use, and also easy to send money and crypto using this account, this also provide a safety for every user like I liked if the the account are scam or channel their have a banner after the name that, show a warning liked "scammer" I been using for this platform almost 5 years from now🥰 #### Cons Limited customization on notification sounds --- ### Great Messaging App - Overall rating: 5/5 - Reviewer: Meegan W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Telegram has been terrific. I have met so many other people that share the same interests as myself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Telegram is a software I use on a daily basis. It is one of my favorite messaging apps. I really like that you are able to find other users that enjoy the same things. Telegram is very easy to use and set up. You can easily find chat groups for just about anything. I have used Telegram to find information about certain topics and current events. #### Cons Telegram also has some things that I would consider negative. I have seen articles about crimes against children uploaded to the platform. It seems like Telegram allows just about anything to be posted. Luckily this has never been an issue for me. If your plan is to make money like other social media apps, Telegram is not the app for you. --- ### Significance - Overall rating: 3/5 - Reviewer: Dushawn W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I communicated through it but was really concerned about my Conversation getting leaked and maybe worse #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Nothing really. I just don’t know if it’s really private because it’s very costly to get hacked? And so many people don’t rebound. #### Cons I’m in the same boat with knowing if it’s really secure and I won’t get hacked or get my account suspended ## More reviews [Next reviews](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/?page=2) --- Telegram Reviews, Pros and Cons - 2026 Software Advice