All Trillian Reviews
1-25 of 52 Reviews
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Michael
Publishing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2021
Great Alternative To The Bloated "Slack"
Trillian has been great. The alternative we looked at, Slack, just has too many features, is too expensive, and does way more than what I need. Trillian is perfect for our basic inter-office needs. They keep the client software regularly updated which is nice, and their server has excellent uptime. We rarely if ever experience outages. It's absolutely a five star product.
PROSI have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user.
CONSThere's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though.
Reason for choosing Trillian
Slack was far too expensive and had far too many extras which we didn't need. We simply needed to be able to pass files back and forth easily, and chat about things inside our office. Slack was just too much. Trillian was perfect.
Reasons for switching to Trillian
AOL shut down their AIM service.
Joe
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
We love this platform!
This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.
PROSWe love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!
CONSThe PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.
Reason for choosing Trillian
HIPAA HIPAA HIPAA! Security, ease of install and use, ease of adoption. HIPAA security. Oh, great price/value.
Reasons for switching to Trillian
Way too complicated for a very straight-forward communication problem.
Luis
Consumer Goods, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Simple to use
it is really fast and reliable
PROSIt is easy to set up users, and add new contacts to the list
CONSit doesn't have a video chat or audio chat option
Reason for choosing Trillian
It is easy to migrate from the old IM that we had
David
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Good Product
Excellent.
PROSEase of use for employees, ability to pull archives for reports.
CONSUnable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.
Reason for choosing Trillian
Easiest ability to use with tried and true track record.
Reasons for switching to Trillian
Product was server based and remote users needed to connect to the network via vpn to chat. We needed something cloud based.
Thomas
Publishing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Easy To Use and train up
Needed a simple and easy to use app that didn't require my IT department to hand hold existing users and provide extended training for new users as we have many ever changing off-site contributors.
PROSVery easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.
CONSDo not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.
Reason for choosing Trillian
Ease of use and training for rotating off-site staff.
Reasons for switching to Trillian
Ease of use.
Marianne
Veterinary, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Excellent Communications Software
We love Trillian at work and find it so easy to communicate across departments in a large facility and also communicate when I am away from the office but need to be available to the whole team. Group messaging is especially helpful.
PROSAbility to share attachments, ability to customize login info and visibility, mobile option. Group communication options are excellent.
CONSWould love more media content like gifs to spice it up!
Reason for choosing Trillian
Best features for the price. Not much else out there for similar price, at least when I researched.
Reasons for switching to Trillian
Yahoo discontinued their product. I had to find something reliable and affordable.
Jeffrey
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Trilian for healthcare
The software is solid, secure, and easy to use. The support is phenomenal. Thank you Trillian!
PROSThe best solution for secure chat available. Works on desktop, laptop, and phone, so you can always get your messages.
CONSLooking forward to voice calling. Everything else is wonderful
Reasons for switching to Trillian
WhatsApp does not meet HIPAA, HITECH, and the final Omnibus guidelines. Also, Trillian is willing to sign a BAA which is essential for compliance.
Barry
Shipbuilding, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
In 25 Years of Using Instant Messaging Software - Trillian is the BEST!
Great experience. Has greatly increased communication ability within the company! Great experience thus far!
PROSEasy to use, small file size, quick, convenient
CONSI haven't found any Cons in 2+ years of using this software.
Reason for choosing Trillian
Pricing, ease of use, customer service.
Reasons for switching to Trillian
Yahoo Messenger has HORRIBLE... slow, lots of ads.... bogged down 3D CAD work stations.
Philip
Internet, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Trillian is a great way for a team to comminucate
Improved communication within a team.
PROSTrillian is a great solution for a team to communicate.
CONSIntegration with third party apps was not easy to figure out.
Reasons for switching to Trillian
Streamline team, department, and company-wide communications.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Excellent Substitute for "Slack"
Our experience with Trillian has been outstanding. In contrast to the feature-heavy and costly Slack, Trillian precisely meets our essential in-office communication needs. They consistently update their client software, ensuring reliable performance, and their server boasts excellent uptime, resulting in minimal outages. It undoubtedly deserves a five-star rating.
PROSI've been using Trillian since its days as a primarily IRC client and transitioned to it for business use via AIM. When AIM ceased its service, we sought a solution for efficient interoffice communication. Trillian offered exactly what we needed without unnecessary bloat, and it's incredibly cost-effective on a per-user basis.
CONSThere's little to criticize about Trillian. If I were to find fault, it would be the occasional use of "cutesy" audible sounds and animated emojis, which, while fun at times, can be distracting in a professional setting. However, this is a minor concern and not a significant drawback.
Reasons for switching to Trillian
We opted for Trillian over Slack due to Slack's excessive cost and surplus features that didn't align with our requirements. We simply needed a convenient way to exchange files and engage in in-office discussions, and Slack's feature set was overwhelming. Trillian proved to be the perfect solution.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2021
Trillian: Great Instant messaging tool for cross messaging platforms
Overall the experience with Trillian was positive and it helped with communication with team-members but mostly on the 1-on-1 level.
PROSI liked Trillian mostly for the ability to interact with different messaging platforms such as IRC, AIM, google chat, and many others.
CONSIt was hard to find a way to do a group chat, especially when trying to communicate to broadcast messages for the entire team.
Margy
Legal Services, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Looking for Good Chat Options? Trillian May be For You!
Trillian was a simple way for my teammates and me to communicate, stay on top of projects and tasks, and collaboratively discuss happenings in our various offices. It helped us keep connect personally, which in turn helped us grow as a team professionally.
PROSI want to be up front - I no longer use Trillian. It was the chat software of choice at my office five years ago when I began working there, but we eventually cycled through two options before landing where we are now (RingCentral, which is another ballgame). I though Trillian was a great option for chatting with team members in various locations (or within the same office without getting up). Working in a remote office, it is imperative that I remain in touch with my teammates. Trillian helped me do that in a simple, effective way with an easy-to-use, pleasant interface. I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation. I find that chatting is very useful for intra-office communication, but without the ability to search (or archive) within chat streams, it's USELESS. We all need to be able to refer to our comments, questions and answers in order to properly do our jobs, and Trillian was aces in that regard. I also really appreciated the simplicity of the interface. I don't want to have to search and spend time figuring out HOW to chat with people. I just want to be able to chat. Trillian does exactly that.
CONSWhen I was using Trillian, it did not have a very robust document collaboration function. My guess is that by now, Trillian has addressed this issue and has grown into cloud computing in the same way that other chat/collaboration tools have. Besides this one observation, I'd say I had no complaints about Trillian, and in fact truly enjoyed using the software.
Katie
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed August 2019
Simple, Does the Job, Few Features, But Reliable
The marketing company that I work for as several "older" souls who aren't too savvy with Project Management Chat Software quite yet. Having this tool as a way to keep in touch and ping teammates has been helpful.
PROSAt first, I thought Trillian was just a sad AIM wannabe that the company I am working for wanted to relive the 90's with. As I got acclimated, I got used to the chat service. It's pretty simple to use, I enjoy the emojis, and having the historical chat messages archived has been a life saver.
CONSI am patiently waiting a gif search and embed feature. Sometimes words and emojis just don't do the trick, and you need to harness the Michael Scott saying "NO NO NOOOO" gif to get your point across. I do occasionally have some issues with cross-platform synching. (when I chat via my desktop, the message isnt viewable on my iPhone/iMac), and since I switch hit from device to device, this can be pretty inconvenient.
Stephanie
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great IM Platform
Whenever I've contacted Trillian support, I've received fast responses and resolutions. The software is also fast and easy to use which means less training time for new hires.
PROSI like you can choose to have your different chats in 1 window or separate. I like you can set your own status to something customized. I love the search function - it's quick to find people. I also like there's a mobile app.
CONSWhen I sign into Trillian on my cell phone, my status resets to Online then I have to change it back to Away. I often keep my desktop up but need to walk away from my desk and use my mobile phone. I would like to have to option of your status showing in chat history. We put a lot of info in our status's. I would also like to see a few things merged such as Google calendar (so status's are updated automatically) and video conferencing.
Danny
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Messaging and More Done Right
[SENSITIVE CONTENT HIDDEN] and the team are amazing. They've listened to our feature requests and delivered! We love trillian and our business depends on it heavily every day.
PROSTrillian is a solid messaging app. The feature we use most is the pier to pier file transfers. No upload/download... just send a file straight to the person you need to. We send a LOT of messages and a LOT of files on a daily basis. Mostly large files. Trillian has been the most solid messaging app we have ever used.
CONSThe only thing I don't like about the software is you need to activate the mobile app (even if it's running in the background) when you step away from your desktop if you want to receive messages. I would prefer it just go to both locations simultaneously.
Reason for choosing Trillian
The pier to pier file transfer and familiarity of the interface.
Reasons for switching to Trillian
When AIM died we were worried about finding another pier to pier option. Trillian was hands down the best.
Ellie
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Awesome Program
My overall experience is that it does exactly what we need it to do and that is to communicate within the firm.
PROSOnce Yahoo Messenger was discontinued I had to find a program that worked similarly like it as this was what we used as a form of communication within our Law Firm. The layout was pretty much like messenger and it was easy to navigate. It is simple and easy to use. We like that we can attach photos, docs and notifications are on point. I receive them on my computer as well as on my phone.
CONSThe only con that I can think of is the emoji's, I wish it had a bigger variety.
Reason for choosing Trillian
I reviewed many other programs and this was the one that was a lot like the Yahoo Messenger.
Reasons for switching to Trillian
They discontinued the program.
Gregg
Individual & Family Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
A tried and True IM App that greatly facilitates communication in our organization.
Trillian has streamlined communication in our organization making it easy to reach out to people for quick questions or answers, pass phone calls , know people's status and presence, and just keep us all connected. We have built in messaging in our phone system but find Trillian a stand-out, stand-alone tool for intra office messaging.
PROSease of set up and use under multiple IM protocols. Simple for users to work with. Great support from developer.
CONSThe latest version for mac seems to take longer to get connected to its network than the older versions.
Reasons for switching to Trillian
Communicator was down too often and unreliable . Trillian never ever fails to be there and do its job! installation and management of Trillian for our users is fast, easy, and well organized.
thomas
Writing and Editing, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Trillian
5 star program, chat with whoever and have fun.
PROSHere's a program that is unique. Trillian. When Yahoo Messenger went down and closed, someone told me about trillian and I downloaded to see what it would do. And I got to be honest, they should of made trillian over yahoo millions of years back because trillian is all in one best chat service around. I was impressed with the chat quality and the features of the program like emoticons, chatting, you can send pictures to your friends and family. I am so glad yahoo is gone because of spam bots and have never ran into that with trillian and im so glad to still be a member, and able to talk to my friends.
CONSdownload time was rough but that might of been my computer had lag alot. But other than that trillian is best chat app around to talk to friends and family
Sharena
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2019
Simple but Powerful
Once AOL became defunct, we switched to Trillian to communicate within our Corporation. The layout is easy to navigate, and has several customization options. Simple interface. I like the ability to attached documents and photos, and notifications are good.... meaning I rarely miss one. We don't use the feature, but it's possible to Add external account such as Facebook, and Google.
CONSOn associate complains about not being able to position the tabs horizontally. There is no delete function for the individual user. You can't edit or modify an IM once it's been posted.
Michel
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Fantastic instant messenger
Love the experience. support is an instant message away which is amazing. I have had issues resolved in less than 5 min which is a life saver when running a business.
PROSthe screen shot option is a life saver. as well as the new instant messenger to sms feature. I was able to use my landline to send text messages. I work in a location that has no reception so this allows me to text customers/coworkers without having any reception.
CONSThe android app. it is glitchy and laggy. it still does the job but could be much better.
Reason for choosing Trillian
the price got me. the product and service kept me lol
Nicole
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Must have!!
I love that my contact list can be docked to the right of my computer screen, this allows me to know at all times who is available, who has left for the day, or who can not be disturbed. Another Pro is that I can make as many group chats as I need to this allows me to be able to talk to multiple people instead of have a bunch of different one off convos, also you can name your group chat which is amazing!!
CONSTrillian has not come out with a redacted feature yet but I am hopeful that will come out in the future.
Dawn
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Office Use
Ease in which to connect with team members. We are not all the same floor, making communication more difficult. Because we can connect via Trillian, we are able to keep up with our fast paced office and not skip a beat. Ability to review history is a must for our company!
CONSWhile it is a business app/program - bringing some fun into to help us get through the long days would be great! What that would be exactly? I'm not sure...
Reasons for switching to Trillian
security
Hesham
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed August 2019
Trillian is a great tool with a lot of potential
So far I had a good experience using trillian, still trying to adapt from Slack which had more rich features.
PROSLove the group chat feature and the simplicity in creating channels.
CONSThe multiple task manager tabs, and escaping characters in messages, as well as the auto copy on select feature.
Reasons for switching to Trillian
Price
Katie
Luxury Goods & Jewelry, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Perfect for Staff Communication
This product was instrumental in better communication between employees at our two locations. We were able to problem solve and track inventory much quicker by searching chat history.
PROSLoved the capability to search chat history - helped immensely with inventory and tracking our products
CONSWish it had the option of not showing when you were mobile (maybe it did?) Emoticons seemed a bit outdated but those weren't necessary for effective work communication ;)
Emma
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great for our uses, but could do with a few feature updates
Our communication has improved, we were previously using walkie talkies, which while helpful, became distracting. Trillian is a more subtle way of communicating during clinic. Unfortunately, with this trillian is sometimes not noticed immediately by the user and so a way to distinguish urgency would be incredibly useful.
PROSAbility to communicate in the moment with our team, ability to set up different groups, customization of notification sound/location
CONScould do with a way to notify different levels of urgency in terms of sound and appearance
Reason for choosing Trillian
Price point, excess features that we were not using, inability to show message text in notification bubble