About Zello

Through instant and clear voice messaging, Zello is able to connect frontline workers, teams, and communities around the world with public and private voice channels. As a push-to-talk (PTT) app, Zello allows field service workers and dispatchers to converse in real-time and communicate with ease by using a phone like a walkie-talkie. Features include PTT, unlimited range and channels, voice playback, 1:1 and group messaging, status updates, alerts and notifications, a dispatch hub, and more.

With Zello, communicating is intuitive; Tap on a channel, press and hold the central PPT button, and just talk. Users can communicate 1:1 with contact calling, quickly communicate using Ad Hoc channels, and set-up permanent team channels for frequent communication. Zello...


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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of Zello

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(22)

22

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

February 2020

Kerry from Champions cleaners

Verified Reviewer

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Keeping in touch

Overall this is a awesome software connect with people to always keep in touch at the touch of a button

Pros

I loved this software it help me stay in contact with my boss and co-workers. I liked the fact it was able to record everything it said so u ever needed To go back u can. Easy to use clear voice and great storage

Cons

Well the only thing I dislikes is how u had to have a wireless connection to be able to get in touch with everyone if ur not connected your not able to use it

Response from Zello

Replied February 2020

Thank you for your review!

February 2020

Jacob from Confianza Insurance

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2020

Fills a Real Need

Sometimes you really need to know if someone is at their desk and available to take a call, but you don't want to interrupt them with a ringing phone and you don't have time to hope and wait for them to see a Slack-like instant message. This fills that need.

Pros

This is the only app I could find anywhere that provides us with what is essentially an intra-office intercom. You would think it wouldn't be hard to find an IP-based version of the old-school intercom, like on Mad Men (but with way less sexual harassment) where you can push a button and say something to someone in a different office, rather than forcing their phone to ring, or waiting for them to see and answer an IM, but this isn't just the best option, it's the only one I found.

Cons

It's designed and priced for larger organizations who need it for managing fleets or large mobile teams, think trucking dispatchers, or managers of large field staffs. Those folks use it like a digital version of two-way radios, or the old Nextel PTT phones. We didn't need any of the mobile functionality or the other bells and whistles, but we still had to pay for them.

November 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Zello Work en Cruz Roja Uruguaya

Nuestra experiencia ha sido muy positiva y claramente ha marcado un antes y un después en el trabajo de campo, hoy en día salimos a terreno siempre acompañados de la aplicación y una base central que nos observa constantemente.

Pros

Poder realizar el seguimiento de nuestros voluntarios en terreno nos permite trabajar con mucha más seguridad y tranquilidad.

Cons

Nos falta la posibilidad de trazar rutas en el mapa del Dashboard para poder hacer los seguimientos

Reasons for Choosing Zello

Las funciones de seguimiento en el mapa, el uso de canales y la portabilidad nos permite trabajar en todas las situaciones así que ha sido lo que nos decidió por su uso.

Response from Zello

Replied November 2020

Thank you for your review - we are glad you were able to use Zello with the Uruguayan Red Cross!

September 2020

Alexander from Novartis Gene Therapies

Company Size: 10,000+ employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2020

Great and Easy to Use... When it has a solid connection

Features and ease of use are great, but improvement needed in connection quality.

Pros

I enjoyed being able to instantly communicate with my team in the plant and to either talk or send messages.

Cons

It's connection is very spotty and I'm not sure how to silence my phone EXCEPT for Zello, instructions on that would be great. But unfortunately, because it disconnects a lot, I sometimes miss messages or cannot send them.

February 2020

Patrick from Maury County Fire Department

Company Size: 201-500 employees

Industry: Public Safety

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

4.0

February 2020

Great Push to talk app.

The app itself has been great and in the emergency service field. It gives us overall better radio coverage in our rural area. Zello has been great in supporting our agency with free services. They are definitely doing great things!

Pros

I like being able to have radio communications with those I with at all times especially in places our radio system fails. The software is great and easy to use.

Cons

I would say the only downside to this software is there is no gateway support unless u pay for it. It would be nice to see Zello and the gateway companies come together to put some how to videos on there sites. It’s pretty simple if you only need 1 gateway channel but if u need multiply it is definitely a challenge to set up on your own.

Reasons for Choosing Zello

Because Zello emailed me with a first responder program offering there service for free. If it wasn’t for Zello we wouldn’t have been able to afford this type of service.

Reasons for Switching to Zello

Cost

Response from Zello

Replied February 2020

Ryan - thank you for your review and sorry about the gateway support issue. It's just that being a relatively small team, it is hard for us to offer the same level of support to all customers, free and paid. Your suggestion is good and we'll try to strengthen our support content for gateways in the future.