Zello
Zello
About Zello
Zello Pricing
Pricing is available on a monthly subscription of $8 per user per month, and an annual subscription of $81.6 per user per month.
Starting price:
$8.00 per month
Free trial:
Available
Free version:
Available

Showing 1 - 5 of 39 reviews
Kerry
Verified reviewer
Company size: 2-10 employees
Industry: Apparel & Fashion
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
February 2020
Keeping in touch
Overall this is a awesome software connect with people to always keep in touch at the touch of a button
Pros
I loved this software it help me stay in contact with my boss and co-workers. I liked the fact it was able to record everything it said so u ever needed To go back u can. Easy to use clear voice and great storage
Cons
Well the only thing I dislikes is how u had to have a wireless connection to be able to get in touch with everyone if ur not connected your not able to use it
Response from Zello
Thank you for your review!
Replied February 2020
Jacob
Company size: 2-10 employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
February 2020
Fills a Real Need
Sometimes you really need to know if someone is at their desk and available to take a call, but you don't want to interrupt them with a ringing phone and you don't have time to hope and wait for them to see a Slack-like instant message. This fills that need.
Pros
This is the only app I could find anywhere that provides us with what is essentially an intra-office intercom. You would think it wouldn't be hard to find an IP-based version of the old-school intercom, like on Mad Men (but with way less sexual harassment) where you can push a button and say something to someone in a different office, rather than forcing their phone to ring, or waiting for them to see and answer an IM, but this isn't just the best option, it's the only one I found.
Cons
It's designed and priced for larger organizations who need it for managing fleets or large mobile teams, think trucking dispatchers, or managers of large field staffs. Those folks use it like a digital version of two-way radios, or the old Nextel PTT phones. We didn't need any of the mobile functionality or the other bells and whistles, but we still had to pay for them.
Chimaobi
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
January 2023
Re-Brand
Not really had any experience of remarkable interest .
Pros
Not using personally again, because I have not been able to use it succesfully. Hoping to use and understand it better.
Cons
It keeps acting like a software entirely on my device,I get confused on what to do. I don't find it user friendly
Patrick
Company size: 201-500 employees
Industry: Public Safety
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
February 2020
Great Push to talk app.
The app itself has been great and in the emergency service field. It gives us overall better radio coverage in our rural area. Zello has been great in supporting our agency with free services. They are definitely doing great things!
Pros
I like being able to have radio communications with those I with at all times especially in places our radio system fails. The software is great and easy to use.
Cons
I would say the only downside to this software is there is no gateway support unless u pay for it. It would be nice to see Zello and the gateway companies come together to put some how to videos on there sites. It’s pretty simple if you only need 1 gateway channel but if u need multiply it is definitely a challenge to set up on your own.
Reasons for choosing Zello
Because Zello emailed me with a first responder program offering there service for free. If it wasn’t for Zello we wouldn’t have been able to afford this type of service.
Reasons for switching to Zello
Cost
Response from Zello
Ryan - thank you for your review and sorry about the gateway support issue. It's just that being a relatively small team, it is hard for us to offer the same level of support to all customers, free and paid. Your suggestion is good and we'll try to strengthen our support content for gateways in the future.
Replied February 2020
Holger
Company size: 201-500 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2021
Great product with room for improvement
We are an NGO specialized on Wildlandfirefighting and Urban Search and rescue. We like zello a lot, but we are investigating at the moment possibilities to use gateways to combine zello with our own radios. This is especially an area’s imported, where we do not have internet.
Pros
Easy to use, reliable and can be tailored to organization needs
Cons
As mentioned several times already, we would need a pager function similar to Group Alarm, Divera 24/7. If zello is inactive it is impossible to alert someone. Alarm needs to be loud (should wake up a person) and vibration is needed. We would also need a status panel, where status of the assigned job can be changed. I.e. dispatched, on Szene, returning from scene....
Reasons for choosing Zello
Great service, great product, awesome team