About Datagate

Built on the Microsoft Azure platform, Datagate is a SaaS-based telecom billing platform designed to assist MSPs with automating the rating and billing of telecommunications services. Datagate was developed to integrate with popular third-party PSA software, tax engines, accounting systems, and payment gateways such as Xero, ConnectWise, Stripe, Authorize.Net, Quickbooks, and more to streamline automated billing. Datagate also provides an optional white-labeled portal that enables end-users to view call details and usage activity as well as their generated invoices. ...
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Datagate User Reviews

OVERALL RATING

Showing 4 reviews

Eric

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

Datagate greatly optimized our VoIP billing!

Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.

Pros

We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.

Cons

Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.

Reasons for switching to Datagate

We were looking for integration to Connectwise.

Response from Datagate

Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.

Replied October 2020

Nicole

Company size: 11-50 employees

Industry: Telecommunications

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Switched to DG from another business BEST decision ever

The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.

Pros

The look of the invoices, the easiness of the actual invoicing/crediting process.

Cons

We don't like that we have to map invoices each month.

Reasons for choosing Datagate

The integration with ConnectWise.

Reasons for switching to Datagate

BluLogix invoicing process was very difficult, their reports were terrible, the invoices were too long, they were charging our customers incorrectly. Their basic support team was slow to respond and I usually had to end up escalating any of my cases.

Christa

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Great tool for telecom billing

Pros

The integration with Bandwidth and the many options available for importing other types of billing records.

Cons

The ability to choose a different billing email address per customer site.

Reasons for choosing Datagate

Ease of use, direct feed from Bandwidth, better pricing.

Bob

Company size: 2-10 employees

Industry: Telecommunications

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

President

It has been a very pleasant experience and I am very happy with the end result.

Pros

Ability to integrate with ConnectWise, QuickBooks online & Connectbooster

Cons

Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.

Reasons for switching to Datagate

Integration with Accounting package

Response from Datagate

Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster. We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it.

Replied October 2020