Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.

We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.

Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.

Our experience so far has been overwhelmingly positive - we are excited to see where our partnership leads!

The onboarding process was so smooth, and our project manager was incredibly helpful in the process. We were able to take on the process of invoicing and managed to update our customer records in the process. The process to generate invoicing is one of the easiest we have found, and it has made things much more convenient to review and approve items.

Our ConnectWise integration continues to run very slow, and can be sporadic. We haven't been able to identify the issue, which can sometimes cause concern as the updates we have made in our CRM are not showing in the billing platform. This can, and has, been overcome by manually syncing but can be frustrating. Additionally, we would like to see more options when sending or re-sending invoicing.

Quickbooks integration. [sensitive content hidden] provided great on-boarding experience

there is nothing i did not like .

The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.

The look of the invoices, the easiness of the actual invoicing/crediting process.

We don't like that we have to map invoices each month.

The integration with Bandwidth and the many options available for importing other types of billing records.

The ability to choose a different billing email address per customer site.

It has been a very pleasant experience and I am very happy with the end result.

Ability to integrate with ConnectWise, QuickBooks online & Connectbooster

Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.

Very good. I hope it will continue well into the future.

Easy to setup and get going. The help during implementation was topnotch.

Can't think of anything. We're really just starting to use it. So far so good.