Datagate Software
About Datagate
Built on the Microsoft Azure platform, Datagate is a SaaS-based telecom billing platform designed to assist MSPs with automating the rating and billing of telecommunications services. Datagate was developed to integrate with popular third-party PSA software, tax engines, accounting systems, and payment gateways such as Xero, ConnectWise, Stripe, Authorize.Net, Quickbooks, and more to streamline automated billing.
Datagate also provides an optional white-labeled portal that enables end-users to view call details and usage activity as well as their generated invoices.
...
1 / 4
Image 1 of 4
Datagate Dashboard
Datagate User Reviews
OVERALL RATING
Showing 4 reviews
Eric
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
October 2020
Datagate greatly optimized our VoIP billing!
Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.
Pros
We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.
Cons
Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.
Reasons for switching to Datagate
We were looking for integration to Connectwise.
Response from Datagate
Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.
Replied October 2020
Nicole
Company size: 11-50 employees
Industry: Telecommunications
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
June 2021
Switched to DG from another business BEST decision ever
The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.
Pros
The look of the invoices, the easiness of the actual invoicing/crediting process.
Cons
We don't like that we have to map invoices each month.
Reasons for choosing Datagate
The integration with ConnectWise.
Reasons for switching to Datagate
BluLogix invoicing process was very difficult, their reports were terrible, the invoices were too long, they were charging our customers incorrectly. Their basic support team was slow to respond and I usually had to end up escalating any of my cases.
Christa
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
May 2021
Great tool for telecom billing
Pros
The integration with Bandwidth and the many options available for importing other types of billing records.
Cons
The ability to choose a different billing email address per customer site.
Reasons for choosing Datagate
Ease of use, direct feed from Bandwidth, better pricing.
Bob
Company size: 2-10 employees
Industry: Telecommunications
Time used: Less than 6 months
Review Source: Capterra
October 2020
President
It has been a very pleasant experience and I am very happy with the end result.
Pros
Ability to integrate with ConnectWise, QuickBooks online & Connectbooster
Cons
Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.
Reasons for switching to Datagate
Integration with Accounting package
Response from Datagate
Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster. We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it.
Replied October 2020