EIM software


20 reviews(4.5/5)
20 reviews(4.5/5)

Enterprise Information Management Software (EIM) by HPCI is a cloud-based telecom expense management solution that helps IT and communications managers handle vendor contracts and services. Key features include invoice and contract review, telecom asset management, geo-mapping, procurement management, contract negotiation and plan optimization.

EIM allows users to send customized notifications and alerts based on company policies. Role-based access can also be set up, so team members can view only their assets and managers can view the entire team. Executives can view management reports for asset allocation, vendor spend, data usage, cost comparisons and more.

EIM helps users track service history and send group messages, and it provides a client-branded portal. It also provides a user dashboard, which provides users a view of year-to-date expenses, cost per asset and more. Support to the solution is offered through phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of EIM

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  • Charles from Information Technology and Services

    August 2017

    Great experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For me it is a software of the best quality of the market, I really like the attention they gave me when I purchased the service.

    Cons

    For me nothing was wrong just that the design did not completely convince me, but it is still easy to use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeniriana from Sports

    August 2017

    Great Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The service is amazing, I had a problem at first but I was sorted out soon, they are people who know what they are doing and I was delighted with the work received.

    Cons

    I have no complaints everything was a quality service and I was very satisfied with everything I received.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • María José from Dell

    August 2017

    Excellent =)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good pay, Great staff to work with, Flexible, Employers are personable, Ability to work on own time, Accommodating with employees' schedules

    Cons

    Strong personalities, Small office - lots of noise from phone calls and other employees talking, Not transit friendly - there is only one bus stop near the office.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jose from Trebolcoins

    August 2017

    Amazing Job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a very good service that they offer, I really liked the speed with which I was served in customer service, they were punctual with all the doubts I had.

    Cons

    I have no complaints about this software, everything has seemed excellent! I was delighted with everything offered

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from Almita Piling

    Number of employees: 51-200 employees

    July 2017

    Love the company. The site works well for me.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. I can get to the area I need to most often very easily. I can search in multiple sections of the site.

    Cons

    The form submission has failed for me a couple times due to an error. Not sure if this the site or something I did.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2017

    Hi Chris - Thanks for taking the time. - Please don't hesitate to let us know at service@hpci.ca if you're experiencing technical issues. - We have enjoyed our long history with Almita Piling. Thank you for your business.

  • Sherman from Qualimet

    December 2016

    Late Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Software is getting there. For a user it is probably not particularly useful. Thanks, no worries about the contest, I know I missed it. But wanted to provide review.

    Review Source: Capterra
  • Giri from Unitedhealthcare Global Canada Ltd.

    November 2016

    Satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer service and response time is great. However, we would appreciate that our original bills(Telus) to be attached to the monthly report from HPCI as support. This will enable us to make time payments to the vendor.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2016

    Hi Giri, Thank you for that feedback. I have forward your request to your account manager. Chances are very good that if you need that, then the rest of our clients need it too. Look forward to that change being implemented immediately. Cheers, Your HPCI Team

  • Jennifer from Sim's Auction Service Ltd.

    Number of employees: 2-10 employees

    November 2016

    HPCI Telecom

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HPCI is an amazing company always has your best interest I would recommend them to anyone. The program they use is easy navigation. They always stay on top of our account and change as required.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2016

    Thanks, Jennifer! Sims has been a long term client for many years. We have appreciated your loyalty. Your HPCI Team.

  • Kirk from Compass Compression

    November 2016

    Makes My Wireless easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    with Compass Joining HPCI it has helped to reduced our overall costs of each mobile device from the renewal to the monthly cost sharing plans. HPCI manages the replacement of devices along with adding and remove features for each users with ease.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2016

    Thanks, Kirk! We're grateful to be a part of the Compass team! Cheers, Your HPCI Team

  • Kathy from Compass Compression

    November 2016

    Compass Compression

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We don't utilize all aspects of the software, but what do use is straightforward and easy to use. It is nice to have more information with easy access.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2016

    Thanks for that Kathy! Perhaps an on -site visit is in order to ensure you're getting the most out of it. Stay tuned. Your HPCI Team.

  • Chris from Almita Piling Inc.

    Number of employees: 51-200 employees

    November 2016

    Very Satisfied!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software works well and has what I need easily accessible. I have been using the software for over 1 year.

    Pros

    Easily accessible

    Cons

    Menu items not laid out quite how I would prefer.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2016

    Great feedback, Chris! We have added that lay out option to V5 roll out for 2017. V4 will be launched in the next 45 days. Look forward to that! Cheers, Your HPCI Team.

  • jordan from imagine plumbing

    November 2016

    Great Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HPCI did exactly what they said they would do cutting my cell phone bill over half. I will and have recommended them to other business owners.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2016

    Thanks Jordan!

  • Preet from Gas Alberta

    Number of employees: 11-50 employees

    November 2016

    Absolutely Amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HPCI was the best move that we did. We have saved a ton of money! The portal is great, I love the break down we can get.

    Pros

    I love the graphs! We can see how much we have gobe up or down at a quick glance. I also really like how the top users show up on top.

    Cons

    I wish there was a way we could change our login password ourselfs instead of the Admin having to do it for us.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    November 2016

    Great feedback, Preet! Thank you. I've passed along your feedback regarding more control with admin tasks. Honestly, we'd prefer that too :-) Thank you for taking the time. Your HPCI service team.

  • Kevin from Make IT Work

    October 2016

    Telecom Expense Software - amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is intuitive and easy to use. The features allow for a recoup of cost in mere minutes. The dashboard is exceptional and better than anything on the market. The company also has a strong managed services option in case you want someone else to do the heavy lifting. I highly recommend you look at this software.

    Review Source: Capterra
  • Jaida from PURE Restoration Inc.

    Number of employees: 11-50 employees

    October 2016

    HPCI has helped us greatly in saving money and time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All of the people at HPCI are extremely helpful and very quick to reply whether it be through the website or direct email. The savings they have been able to get for us has been amazing and how easy the process was. They've completely taken away a giant headache and have made it so easy to utilize their services. Thank you for all of your hard work!

    Pros

    How easy it is.

    Cons

    None, I receive all the information I need plus more!

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    October 2016

    Happy to be of service, Jaida! Thanks for the nice feedback. Your HPCI service team.

  • Cecil from Willowbrook Homes Inc.

    October 2016

    Great overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    only difficulty down load Telus invoices. password never seemed to work now sent in a separate attachment- thanks

    Review Source: Capterra
  • Leslie from Riser Developments

    October 2016

    Peace of Mind

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are always looking for help, suggestions and service to keep our company running smooth and seamless. When we have questions they are followed up with answers and recommendations that we can see working for us. Monitoring our accounts helps save money and keep them on track when they are out of Canada, and if the services we do not have there are always recommendations as to what would work better. We appreciate the help and consistent management of our team

    Review Source: Capterra
  • Shawn from TWT Group Inc.

    October 2016

    Amazing!! We love HPCI.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We love HPCI, they came in, saved us a ton of money and keep doing so! They continue to suprise me with what they can do each month!

    Review Source: Capterra
  • Robert from Stepper Homes Ltd.

    Number of employees: 11-50 employees

    October 2016

    A Great Software and Company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The company and the software have been great top work with and use. Have always been able to save money but also fix issues, buy product and have someone to talk to when frustrated.

    Pros

    ease of use. the dash board shows everything well.

    Review Source: Capterra
  • Sheena from Canadian Industrial Paramedics, Ltd.

    Number of employees: 201-500 employees

    October 2016

    Canadian Industrial Paramedics, Ltd. and the HPCI Portal

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HPCI as a company focuses strongly on customer service, and it shows. We have never been happier with a vendor or the products that they provide. That being said, when the HPCI customer portal was introduced, it added yet another layer to the prompt, effective service that this company offers. With endless uses, reports, and strategic data, we find it so easy to view where we are overspending and where we can make changes to save money -- if HPCI hasn't pointed it out already!

    Pros

    Functionality and reports

    Cons

    At times, when reporting a troubleshooting service request, the details of the request do not come through to the service team.

    Review Source: Capterra

    Response: HPCI Telecom Management, HPCI

    October 2016

    Hi Sheena, Thanks for the great comments, and even more importantly the feedback to help us get better! Your HPCI Service Team.

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