Genuity IT Admin Suite

RATING:

4.7

(15)

About Genuity IT Admin Suite

Genuity IT Admin Suite is a cloud-based solution that allows businesses to generate actionable insights and manage workflows across various IT departments. It offers various key features such as network monitoring, spend analysis, asset performance tracking, ticket management and more. Genuity IT Admin Suite offers advanced analytics and reporting that helps businesses gain insights from their IT operations. It can help businesses in monitoring their network, manage tickets and alerts, and track the performance of their assets. Genuity IT Admin Suite lets users track IT spending and create custom reports. IT admins can manage and troubleshoot network issues. It also allows users to set up alerts for critical events such as downtime, failed applications or unauthorize...

Genuity IT Admin Suite Pricing

$29.99 per company per month

Starting price: 

$29.99 per month

Free trial: 

Available

Free version: 

Available

Genuity IT Admin Suite active warnings
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Genuity IT Admin Suite Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Genuity IT Admin Suite

1 - 5 of 15 Reviews

User Profile

Thomas

Verified reviewer

Government Administration, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Genuity Suite

PROS

Ease of use and implementation. Cost and the different modules you get right out of the box.

CONS

There is nothing so far I dislike about the product.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our Genuity community.

Replied May 2024

Scott

Printing, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

We feel we made a good decision and still do

Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship.

PROS

Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets.

CONS

There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution.

Reason for choosing Genuity IT Admin Suite

Ease of use for our staff which adds to productivity and overall pricing.

Reasons for switching to Genuity IT Admin Suite

Our other ticketing system was very cumbersome confusing even looking and trying to organize tickets and prioritize and many other things just wasn't allowing for productivity.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our community.

Replied May 2024

Brian

Individual & Family Services, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Genuity Features at a Value

This software suite has been very helpful getting some options checked off that we struggled to accomplish with free services that we were trying to use offered bu other companies.

PROS

We really like how there is a lot of features that are at a great value over many other companies with similar options.

CONS

There are a few things that we needed to contact Genuity to understand how to use properly. Mainly this was due to our lack of understanding more than anything.

Reason for choosing Genuity IT Admin Suite

The Genuity options are more focused on specific needs that are customizable for our applications.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our Genuity community.

Replied May 2024

Troy

Military, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2024

Genuity = Cost, Value and Simplicty

PROS

Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize.

CONS

Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework. Real Time Notifications - only has very basic monitoring.

Reasons for switching to Genuity IT Admin Suite

We thought it was better scaled to our business by cost, ease of use with a great ROI. It assisted with streamlining our processes with putting focus where it counts.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our community.

Replied May 2024

Arnissa

Primary/Secondary Education, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Genuity is awesome!

PROS

This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program.

CONS

I haven't found anything to dislike about this program.

Reason for choosing Genuity IT Admin Suite

Genuity has the Asset Management Tool and Saas Tool integrated into their program.

Reasons for switching to Genuity IT Admin Suite

Spiceworks doesn't offer half of what Genuity offers.