Sierra Gold is a cloud-based telecom expense management solution that caters to the needs of infrastructure analysts and IT communications managers. The solution enables telecom and IT departments to manage data, voice and video expenses for wireless and wireline devices.
Sierra Gold tracks wireless telecom assets and identifies underutilized extensions, which helps reduce maintenance costs. It also enables users to optimize network through traffic analysis, monitor trunks, route calls and locate circuit outages. The solution provides reporting that allows communications managers to upload and process invoices, search expenses by accounts or departments, allocate costs and export data.
Sierra Gold lets users make projections for telecom usage and costs. They can also access call records for security and audit purposes. Other features include remote locking of phones, calls tagging and phone monitoring.
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David from Burson-Marsteller
Great product but better team
I have been working with Sierra Gold for a long time and think the product is great. It is simple and easy to use and so is their support. If you call you get a great person on the phone who always seems to be happy and is always helpful. They find the answers, work hard and resolve the problems. Lastly, their product and supports also comes with experience. These folks who work for SierraGold have so much experience and constantly share their experience. Therefore, when it it comes to picking a vendor I wish all of them were like SierraGold.Review Source: Capterra
Don from Franklin Templeton Investments
Can I give 6 stars!!!
I wish I could give an extra star! When there is an issue, their response time is astonishing and frequently exceeds my expectations. The support staff are top notch, courteous, professional and above all, extremely helpful. The reports are invaluable and flexible. We have found numerous purposes for the reports, fitting a broad range of anlysis and reporting needs we have as a international company. Also, the toll fraud reporting has become a staple and intergrated into our daily business process. Above all, I know we made the right choice when we selected Sierra Gold.Review Source: Capterra
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