About TEM Suite


TEM Suite by MTS is a telecom expense management suite. In the system, telecom expenses are attached to telecom assets, so that companies can maintain the minimum necessary inventory of their telecom assets all the time. The asset management module helps users manage unified communication assets such as video, voice, data and wireless.

TEM Suite’s invoice management module helps users prevent overspending before invoices are paid. The dispute management and recovery module track all invoice disputes from identification through resolution. The module reports progress along the way.

Integrations include Microsoft, Avaya and Verizon Communications. Support is provided through email and over the phone.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

14 Reviews of TEM Suite

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

4 stars

(8)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-14 of 14 reviews

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October 2016

James from Monroe County Commissioners

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2016

Solid call accounting software

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Pros

It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Cons

There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

October 2016

Cynthia from Large financial holding company

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

Great Product

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Pros

How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

Cons

None that come to mind.

October 2016

Kris from SMG at the Moscone Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2016

Great software for our needs

MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

Pros

Functionality

Cons

Can be initially tough when you first use it

October 2016

F from APS

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

TEM Product

OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

Pros

Ease of use

Cons

Sometimes the reports are hard to build, very small number of times

October 2016

Thomas from Holland America Line - IT Dept.

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2016

MTS Call Accounting Application Suite

Easy to use. Good reporting capability. Had very good luck with support on this product. Knowledgeable product engineers.

October 2016

Steve from FORTUNE 500 Retailer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2016

Review of MTS call accounting.

I need a better way to update the name and department on each device. I enjoy many of the features and reports available on the application. I use the portal to locate specific calls to or from devices on the system.

Pros

If I have a problem, they are quick to respond to get resolved quickly.

Cons

updates on the name and departments for devices.

October 2016

Stephen from St Johns County MIS

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2016

Call Accounting

So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

Pros

Reporting

Cons

lack of phone number reporting

October 2016

Robert from St. Tammany Parish Sheriff's Office

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2016

Excellent support and service

So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided.

Pros

Dashboard makes it easier for end user to find what they need.

Cons

The reporting could offer more in a way of understanding or ease of remembering.

October 2016

Brandi from Medical Non-Profit

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2016

New Customer

We are a new customer to MTS and just deployed the invoice payment process; so we're working through some growing pains. Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings. MTS has been great to work with from a customer service perspective, very patient with us as we work through the deployment.

Pros

I can see the potential the software has to be very valuable to ACS in the future.

Cons

Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count.

October 2016

Christina from OR Dept of Corrections

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2016

Great CDR Software

I have been using this system for over 10 years, it is very reliable and easy to use. Support is very responsive.

Pros

The calls portal makes it easy to define a list and sort it.

Cons

I would like more flexibility in the reporting

October 2016

Matt from Franciscan University of Steubenville

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2016

Pleased with MTS

We use MTS Application Suite for E911 notifications, Device Management, Call Detail Reporting, and target specific items that can be included in Generated Reporting. We only use a small portion of what Application Suite is capable of, but we are pleased with what it does and the support we receive.

October 2016

Janet from IPFW-Indiana University Purdue University Fort Wayne

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2016

MTS Call Accounting review

The university has been using MTS products since 1995, the first one Trak and Shoot. Loved it, then later on added the call accounting product. Very dependable easy to use. The highlight for me is the sales rep and the tech support, excellent!!

October 2016

Cindy from V & H, inc

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2016

Tems Software

The tems software has made my reporting of our phone traffice so much easier. I never have to worry about the details.. I can trust the data is there when I need it. The support I receive is great.

October 2016

Yvonne from International charitable foundation

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Tem Suite Call Accounting

We had upgraded from CallTrac and WOW what a difference. Tem Suite Call Accounting is so easy to use, gather information, create reports, get statistics, etc.