A Great App for Telecom Invoice Validation

Temforce provides us with an easy and efficient way to process, validate and batch our telecom invoices on a monthly basis. The application has all of the financial features we need to validate if the invoice is correct, submit and track disputes across our inventory, raise accruals and cross charge our business users cost centers and even run a forecast report. Our global team uses the application to manage our telecom MACD, which automatically updates our inventory and identifies who we need to speak with to answer any of our invoice questions.

Pros

Temforce has enabled our business to simplify our telecom invoice process and has helped eliminate non-value add time. The application has all of the features we need and allows us to ensure our invoices are correct each month.

Cons

Nothing. The app just works. Any special requests that arise are handled swiftly by the Temforce support team and are addressed within 24 hours or less.

Ease of use and Centralized Management

Temforce has been a huge help to the management of network and telecom infrastructure. The initial cost savings were eye opening. Any issues and/or feature requests were met head on and resolved by both support and the founder. Temforce is in a class of its own.

Pros

Being a global company with multiple locations and services around the world, we had not centralized location to manage circuit inventory and cost. Temforce brought all of that together for us in a simple platform. It brought huge cost savings and visibility to our network and telecom infrastructure.

Cons

There were a few minor issues with configuration of the on-premise version. Most resolved in the SaaS deployment. Nothing support wasnt able to help us with.

A great way to engage with our customers

I highly recommend Temforce for carriers that are looking for a way to streamline their communication with their customers. We’ve be able to cut out a lot of noise, receive feedback faster which has resulted in our ability to close deals faster. A great application for getting on the same page with your customer relationships.

Pros

As a Telecom Carrier using Temforce is a great way for us to engage directly with our customers. With Temforce we’ve been able to engage in near real time with our clients to manage quotes, receive orders, provide order status updates and billing. Because Temforce has mandatory fields and was designed to collect key telecom and IT related information, the application eliminated a lot of the back and forth that occurs usually as a result of not having the information we need to either provide pricing or process orders. The ability for our entire pre-sales team to collaborate and view client request has been a huge time saver. Temforce’s @ comments feature is a great way for our team to send messages to the client too.

Cons

Nothing, this product is very good and any issues that we experienced at the start were resolved very quickly.

Rock Solid TEM software

Pros

Ease of use, robust automation, support for on-boarding and maintaining

Cons

at this time there are no cons, this product does everything plus more for our application

Life Cycle Management

They approached the engagement through listening to our current process, our goal and the planned path to success. They provided honest and fair feedback on their solutions current capabilities and what could be added to meet our needs. It was a win win for both companies as we have the tool that nobody was offering, and they achieved an enterprise ready product.

Pros

(1) Cost effective and easily deployable solution (2) Solid foundation that was adaptable to our requirements (3) Solution is more than TEM, it is our life cycle tool for carrier related activity

Cons

The UI needs a little modernization in relation to feel and touch.